KLM, Economy Class – Boeing B 737-800: Copenhagen to Amsterdam

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Introduction

Time to head back home to the sweltering heat and humidity that is summer in Switzerland. Still, it was nice to escape the heat for a few days and the forecast is that the weather will start to cool down again over central Europe anyway in a few days.

Getting to the Airport

The journey by train from Malmö to Copenhagen airport takes thirty minutes to complete and will set you back SEK150 for a second class, one way ticket. The trains run frequently and are quite reliable.

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I arrive at Copenhagen airport and the escalators taking me up from the platform spit me out right in the middle of Terminal 3. You know those moments we’ve probably all had, when you look at something and just think ‘what on earth were they thinking…’? That is very likely to happen to you at Copenhagen airport. Terminal 3 is the railway and metro station, Star Alliance check-in and arrivals all in one. As a result, the place is always crawling with people and it’s hard to get through, even if you’re not dragging a suitcase behind you.

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But at least the airport authorities have identified the problem and both Terminals 2 and 3 are currently in the process of expansion, making the airport look more like a building site than an aviation hub.

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Check-in

KLM operates out of Terminal 2 in Copenhagen. I’ve already checked in using the KLM app for the flight, so upon entering the terminal I can go straight through to security.

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KLM status cardholders are entitled to use the Fast Track at Copenhagen airport, which really is convenient as the lines for standard security are very busy.

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The Lounge

KLM uses the CPH Aviator Lounge, which is a contractor lounge. The lounge is divided into two areas. The larger area is to the left and looks very crowded. To the right there is separate lounge, which is slightly smaller and much quieter. It also has good views of the apron.

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The lounge is nice and the interior decorators were definitely tapping into that whole Scandinavian design vibe when designing it. There’s even a fake fireplace and mantle piece.

The food options are good too, with a wide selection of breakfast options – things like cold cuts, cheese, different types of bread and pastries.

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Boarding

Boarding starts slightly behind schedule. Apparently the aircraft was already late coming in and with the full load on the in- and outbound, turning around is taking longer than anticipated.

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The Crew

I think this is the first time I have a crew that isn’t up to the usual KLM standards. It was bound to happen one day… One of the things that always strikes me about KLM is the professionalism of their crew and the level of standardisation they achieve in their on board product. But today’s crew just seem a bit out of it. The purser is more or less improvising with the delivery of the safety on board instructions and it shows. Which rather unfortunate of course, because if even the crew can’t be bothered enough to deliver the instructions properly and conscientiously, they can hardly expect the passengers to take them seriously…

Later on, once the service begins, the lady on the first row of Economy Class asks for a Coke with ice, to which the flight attendant initially replies that he has Coke but no ice. Later on though he does bring her to Coke with ice from the Business Class trolley, which gives the impression that he couldn’t be bothered initially but then changed his mind.

But at least the views outside are nice.

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The Meal

With a flight time of only one hour, the service consists of a small box containing a piece of buttery cake and a cup of still water. In addition, the crew make a separate drinks round.

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Arrival

Eventually we land at 13:20, with a few minutes delay. A while back Amsterdam overtook Frankfurt in terms of passenger numbers and to be honest, I think it’s starting to show. The terminal is seriously overcrowded and the C dock is definitely not wide enough to accommodate all the passengers passing through it. We shall see what happens.

Conclusion

Perhaps I am being persnickety (to use one of the favourite words of the valiant M.) in my criticism of the KLM crew on this flight, and I’m aware of the fact that none of the things they did and that I mentioned in this post are overly bad. I’ve certainly experienced much worse on other airlines. I think it’s just that, having gotten used to their reliable service over the years, it comes as a bit of a surprise to be confronted with a crew that is not up to the usual standard I’ve grown accustomed to from KLM.

Hotel Magasinet Trelleborg, Sweden

Trelleborg is a quaint little town on Sweden’s southern cost. It’s really very small and there isn’t anything much to see, other than its quaintness. It’s the day after the summer solstice, which is a public holiday in Sweden. As a result, the already very quiet town seems deserted. You know something can’t be right when you walk into the local tourist information office and the clerk starts with ‘the problem is…’.

In Trelleborg I’m staying at the Best Western Magasinet Hotel, which is located right next to the exit from the port and also doubles at the passenger terminal of Trelleborg harbour.

The hotel has basic facilities; the rooms are nice and simple. Here’s the link to the hotel.

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TT-Line – by boat from Rostock to Trelleborg

Yesterday, Saturday 25 June 2017, I took the boat from Rostock in Germany to Trelleborg in Sweden. The weather was simply brilliant with isolated bouts of raining and a temperature that never went above 17 degrees Celsius. Lovely!

The service was operated by the Tom Sawyer, which belongs to the fleet of the TT Line. I had my own cabin with two bunk beds, a clean toilet and even a shower

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Germania, Economy Class – Boeing B 737-700: Zürich to Rostock

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Introduction

Admittedly, I know I’m an embarrassment to all self-respecting southern Europeans, given that I really don’t handle the heat very well. On the other hand, having said that, it really is unusually hot in Switzerland right now – with temperatures constantly in the mid-thirties.

But thank God, there are some places on the continent that have been spared the stifling heat. So that’s where I’m heading for the weekend.

Getting to the Airport

I take the train from Winterthur at 11h58. I’m actually at the station early enough to catch the earlier train at 11h55. But as soon as that comes rumbling into the station, I figure I’m not is such a rush after all. The regular 11h55 train has been replaced with something that avid train spotters would probably lovingly refer to as vintage, which, Swiss Federal Railways lingo, is a euphemism for carriages with no air conditioning.

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Check-in

My flight is at 13h50, but I already checked in at the airport this morning at 05h15, when I dropped off my dad at the airport on his way to Malta.

Germania does not have web check-in or self-service check-in. At Zürich airport they are handled by Swissport in Terminal 2.

When I return to the airport in the early afternoon, the place is a lot busier than it was in the morning. Even so, I manage to secure a nice spot on the A pier, with a good view of the apron and runway 28. Today 28 is in use for arrivals, with 32 and 34 in use for departures.

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Boarding

Boarding for the flight starts about forty minutes late. The aircraft was already late arriving in Zürich by about thirty minutes.

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The heat in the glass airbridge is agony. For a moment I feel compelled to do my best ‘I’m melting, I’m melting…’ impression of the Wicked Witch of the West from the Wizard of Oz. But then I remember I forgot to put on my green makeup this morning so people might think I’m odd…

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Anyhow, once we board, the crew inform us about a further twenty minutes delay before we can finally start our engines due to ATC restrictions over Germany. Eventually we depart one hour behind our scheduled departure time.

The Cabin

Germania’s Boeing 737-700 have a seating capacity of 148. Today’s load is a bit over one hundred passengers, I should say.

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Germania Doesn’t offer a Business Class as such. However, the first row are the so called XL seats, which are available for advanced seat reservation at a cost of EUR30 each. Included in the price is a bulkhead seat with slightly more pitch, earphones as well as complimentary alcoholic drinks and snacks from the buy on board menu.

The pitch is not bad on row 1. However, the lack of width of the seat is quite striking. The cabin feels a lot more crowded and tighter than for example on KLM. I suspect that maybe Germania went with a slightly narrower seat in favour of a wider aisle.

The Crew

The crew are a friendly and interesting lot. Strangely enough though, the entire cabin crew is made up of Spaniards and an eastern European and none of them speak even a single word of German, which is a bit unusual for a German carrier, I find. 

The Meal

The meal service is confusing. There is a buy on board price list in the seat pocket, which contains drinks and snacks like crisps or chocolate. By at the same time, Germania will also serve you a complimentary snack. On today’s flight there is a choice of either a salami or a cheese sandwich.

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With the sandwich I have a coffee and a sparkling water, both of which are apparently free of charge. I also ask for a Kit Kat, which I haven’t had in ages!

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Arrival

Rostock airport is a dinky little place with only two airbirdges. It is also home to a large Eurofighter base. Because there are so few flights up here, the bus into town is scheduled to coincide with the arriving flights. But seeing as our flight is more than an hour late by the time we land, the bus has already left. Instead, there is a replacement service for EUR9.80 per person.

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The journey from the airport into town will take you about thirty minutes.

Conclusion

The tall, blond M., himself triathlete extraordinaire, engineer and skeptic of all sciences that don’t involve numbers, has pointed out that I didn’t give my candid opinion on Germania in the original post.

So here goes: all in all I very much doubt I would go out of my way to fly with Germania. By the same token though, I wouldn’t actively avoid them either. The service was okay but not outstanding, either in a positive or a negative way. I think EUR30 is a bit steep for a front row seat, the additional complimentary snack and complimentary earbuds, particularly given that the earbuds didn’t look as though they were any good and the flight time was only slightly more than an hour anyway.

Air Malta, Business Class – Airbus A 320: Malta to Zürich

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Introduction

June is probably one of the best months to visit the Maltese archipelago. The weather is already reliably and consistently warm but without the oppressive and stifling heat of July and August, when temperatures peak in the upper thirties and have even been known to exceed the forties. In contrast, the sea is already warm enough to swim in, while the beaches are still far form being too crowded.

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As luck would have it, it was decided that this year’s user group meeting and a workshop on language test item development would be held in Malta in June. All in all, the meeting went well. Encouraged by the lovely weather on the island, the course participants were very efficient and disciplined in their work – obviously keen to finish on time every day so they would still have enough time to explore the sights and sounds of Malta.

And I even managed to squeeze in a visit to the beach at Mellieha bay, thanks to the meeting ending early and the stupendous driving skills of the valiant M., who joined me on this trip.

Getting to the Airport

The journey by car from Valletta to the airport normally takes about twenty minutes, depending on traffic. Or seven minutes if the valiant M. is driving and making an impressive effort to blend in with the natives, mainly by adapting his style of driving to that of the locals.

Alternatively, you can also take the bus for EUR1.50. The driving is still crazy but at least the busses are slower, making the journey in roughly thirty minutes. The busses are fairly frequent and the service is quite reliable these days. Busses depart from the terminus right outside the city gate in Valletta.

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Check-in

There is one dedicated check-in counter for Club Class passengers and check-in is possible up to 23 hours before departure. The young lady working the desk is unusually efficient. She issues my boarding pass, tags my luggage for priority and hands me an invitation to the La Valette lounge, which is the only lounge at Malta airport.

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The terminal is currently undergoing expansion to cope with the increased number of additional passengers. As a result, there’s a bit of a detour right now for security. But at least the detour is clearly signposted (Are you reading this Vienna airport?).

There is a dedicated queue for premium passengers. Once I’m airside, I head for the lounge.

The Lounge

The La Valette lounge was recently relocated. To access the lounge you have to walk through the duty free store, past the cashiers and then take a sharp left. You should then end up standing in from of a lift that will take you up to the lounge’s entrance on the third floor.

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The lounge is very nicely designed and there is even a fairly large open air seating area in the lounge. Although with the sweltering heat I’m not sure who in his right mind would want to sit outside. The place is also much bigger than the previous lounge.

The food offerings are good and include a wide range of local snacks. Most importantly though, the lounge has an excellent view of the apron.

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Boarding

Boarding is via a bus. Our flight today is operated by a fairly new addition to the Air Malta fleet which only joined the airline in April of 2017. The aircraft is wearing hybrid colours of sorts, with a white hull and red engine cowlings. The only marking I can see is a small ‘Air Malta’ sticker next to the L1 door. Interestingly, unlike the other aircraft in the Air Malta fleet, which all have CFM56 engines, this specimen is equipped with the V2500.

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The Cabin

The cabin of this aircraft is nearly identical with the rest of the Air Malta fleet. But not entirely. The seats and carpets are the same but the bulkhead looks different and also provides more leg space. And there is no cabin divider to separate the Club Class and Economy Class cabins. This turns out to be rather irritating immediately after take-off, when seemingly half the aircraft a) decide now would be a good time to go to the loo and b) fail to realise that there are in fact two perfectly functional loos in the rear of the aircraft.

There are four females on this aircraft and they really are excellent. Especially the purser Joyce is very charming and personable. They take their time to chat with the passengers during the service and they’re very proactive in their service delivery – for example offering to bring down my backpack from the overhead lockers after take-off without me even asking.

I’m also quite surprised that they make their announcements in Maltese, English and in German.

The service on the ground starts with the distribution of newspapers and either juice or water for a welcome drink. The hot towels they used to provide appear to have fallen by the wayside. Instead, there is a pre-packed scented cold towel on the tray with the food.

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The Meal

The meal service starts with a drinks round. Of course I have a Kinnie with ice and lemon.

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The meal service hasn’t changed much since my last trip with Air Malta. Only the menu is different. The main course consists of a plate of roast beef with crumbled Gorgonzola and a skewer of tomato and mozzarella on a creamy mustard seed dressing. There is a dish with three different types and cheese and also a profiterole filled with some sort of nutty cream. There are also two warm buns with butter on the tray and during the meal service the crew come by twice offering more bread and butter.

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The meal is good and hits the spot nicely, although on a flight of over two hours I think a hot meal would not be too much to ask.

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I have two cups of coffee at the end of the meal. But even so, I’m so exhausted that I doze off immediately once the tray is removed and I don’t wake up until the aircraft rolls onto stand and comes to a halt at the gate.

Arrival

We land in Zürich with a delay of roughly thirty minutes, which was caused by a problem starting up the engines when we were still in Malta and that needed to be looked at by Air Malta’s ground engineers. But apart from that, this was a really nice flight and even the valiant M. is feeling generous and willing to give Air Malta ten out of ten for the on board experience!

Conclusion

As the financial problems at Air Malta continue, the carrier’s future hangs in the balance. The government has announced that in two weeks time a new strategic plan will be presented to the unions for review. Air Malta is a nice little airline and I think it would be a shame to see them go. But to be honest, I won’t hold my breath for their new strategy if it is driven by the government, when in fact Air Malta’s biggest problem has always been the government’s persistent and incessant interference.

– William