KLM, Economy Class – Boeing B 737-700: Copenhagen to Amsterdam

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INTRODUCTION
Time to head back home to the sweltering heat and humidity that is summer in Switzerland. Still, it was nice to escape the heat for a few days and the forecast is that the weather will start to cool down again over central Europe anyway in a few days.

GETTING TO THE AIRPORT
The journey by train from Malmö to Copenhagen airport takes thirty minutes to complete and will set you back SEK150 for a second class, one way ticket. The trains run frequently and are quite reliable.

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I arrive at Copenhagen airport and the escalators taking me up from the platform spit me out right in the middle of Terminal 3. You know those moments we’ve probably all had, when you look at something and just think ‘what on earth were they thinking…’? That is very likely to happen to you at Copenhagen airport. Terminal 3 is the railway and metro station, Star Alliance check-in and arrivals all in one. As a result, the place is always crawling with people and it’s hard to get through, even if you’re not dragging a suitcase behind you.

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But at least the airport authorities have identified the problem and both Terminals 2 and 3 are currently in the process of expansion, making the airport look more like a building site than an aviation hub.

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CHECK-IN
KLM operates out of Terminal 2 in Copenhagen. I’ve already checked in using the KLM app for the flight, so upon entering the terminal I can go straight through to security.

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KLM status cardholders are entitled to use the Fast Track at Copenhagen airport, which really is convenient as the lines for standard security are very busy.

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LOUNGE
KLM uses the CPH Aviator Lounge, which is a contractor lounge. The lounge is divided into two areas. The larger area is to the left and looks very crowded. To the right there is separate lounge, which is slightly smaller and much quieter. It also has good views of the apron.

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The lounge is nice and the interior decorators were definitely tapping into that whole Scandinavian design vibe when designing it. There’s even a fake fireplace and mantle piece.

The food options are good too, with a wide selection of breakfast options – things like cold cuts, cheese, different types of bread and pastries.

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BOARDING
Boarding starts slightly behind schedule. Apparently the aircraft was already late coming in and with the full load on the in- and outbound, turning around is taking longer than anticipated.

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SERVICE & CREW
I think this is the first time I have a crew that isn’t up to the usual KLM standards. It was bound to happen one day… One of the things that always strikes me about KLM is the professionalism of their crew and the level of standardisation they achieve in their on board product. But today’s crew just seem a bit out of it. The purser is more or less improvising with the delivery of the safety on board instructions and it shows. Which rather unfortunate of course, because if even the crew can’t be bothered enough to deliver the instructions properly and conscientiously, they can hardly expect the passengers to take them seriously…

Later on, once the service begins, the lady on the first row of Economy Class asks for a Coke with ice, to which the flight attendant initially replies that he has Coke but no ice. Later on though he does bring her to Coke with ice from the Business Class trolley, which gives the impression that he couldn’t be bothered initially but then changed his mind.

But at least the views outside are nice.

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THE MEAL
With a flight time of only one hour, the service consists of a small box containing a piece of buttery cake and a cup of still water. In addition, the crew make a separate drinks round.

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ARRIVAL
Eventually we land at 13:20, with a few minutes delay. A while back Amsterdam overtook Frankfurt in terms of passenger numbers and to be honest, I think it’s starting to show. The terminal is seriously overcrowded and the C dock is definitely not wide enough to accommodate all the passengers passing through it. We shall see what happens.

CONCLUSION
Perhaps I am being persnickety (to use one of the favourite words of the valiant M.) in my criticism of the KLM crew on this flight, and I’m aware of the fact that none of the things they did and that I mentioned in this post are overly bad. I’ve certainly experienced much worse on other airlines. I think it’s just that, having gotten used to their reliable service over the years, it comes as a bit of a surprise to be confronted with a crew that is not up to the usual standard I’ve grown accustomed to from KLM.

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