KLM, Business Class – Boeing B 737-800: Zürich to Amsterdam

Winterthur has, undoubtedly, the ugliest railway station in all of Switzerland. Right after Mumpf station, which looks like it was built from one ugly slab of concrete. But hey, no judgement…

So the holidays are definitely over and I’m back to my usual tricks. But the countdown is ticking. I think next weekend I can book the flights for my sabbatical next year. But until then, yes, it’s another short hop to Luxembourg, courtesy of KLM.

And in case you don’t believe me, here’s the dark and gloomy Winterthur station.
My train pulls into the station of Zürich Airport at 16:00. By 16:06 I’m already standing at security. There are automatic boarding pass scanners to access the airside area of the terminal and there is a dedicated fast track for security, to which SkyPriority passengers also have access.

I decide to skip visiting the lounge and head straight for the gate. On my way to A64 a gate change is announced. And instead, my flight will be departing from A73. Gate A64 will now be boarding the SWISS flight to Amsterdam, which leaves at exactly the same time as the KLM flight. Which is not confusing at all…
When I arrive at A73, the gate is already occupied by another aircraft. I open the KLM app, only to find that the flight hasn’t even left Amsterdam yet. The new departure time is 17:55 from Zürich, which seems a bit overly optimistic, given that the aircraft is still on the ground in Amsterdam when I check at 16:50.
A short while later, I check again. Our departure has now moved back to 18:30. This ought to be interesting…
At least the KLM website is kept up to date. It turns out that part of the problem is that the employees at Schiphol airport are on strike.
Eventually, my aircraft rolls onto its stand at 17:50. The ground crew spring into action and are obviously making their best effort to turn around the aircraft as quickly as possible.
The aircraft taking me to Amsterdam this evening looks absolutely gorgeous in what looks like a fresh lick of paint. I think it’s really cool that KLM has bucked the Eurowhite trend that so persistently haunts the liveries of the European airlines. Are you reading this, Aer Lingus…?
Boarding starts just after 18:00. The gate agent specifically makes an announcement that boarding will be by zones, starting with zones 1 and 2. So immediately the electronic gates are clogged by passengers not in zones 1 and 2. And by the looks of it, if you’re not in one of the eligible zones. The gates won’t open.
The gate agent asks the first passenger to step aside. To which his only reply is that letting him on immediately is ‘the least you can do’ after such a ‘horrific’ delay… M’kay.
According to the purser, the flight is completely sold out. There are two rows of Business Class, and all eight seats are occupied.
I’m seated on 1A, and the pitch on the bulkhead row is excellent. I also like the KLM blue.
The crew are clearly in a hurry so as not to miss our slot time. Even so, it’s obvious that they’re making the extra effort to make passengers feel welcome. There are quite a few passengers with onward connections that are worried about missing their flight.
We take off from runway 28. The flight time is announced at one hour and twenty minutes.
As soon as we’re above the clouds, the service begins. But I just ask for a Coke Zero, which the purser brings me with a small packet of spicy corn. I hope this doesn’t mean they’ve done away with those delectable salty almonds…
Throughout the flight the crew take excellent care of all passengers and make a point of giving regular updates about the progress of the flight and any possible impact on connecting flights.
Eventually, we land at 20:02. It then takes us another 15 minutes to make our way to our stand on the C pier. By the time the aircraft comes to a stop, we’re exactly one hour late.
KLM handles irregularities really well. Of course delays are inconvenient and nobody likes having to worry about their travel plans. But when something like this happens, it’s nice to feel you’re in good hands. And in actual fact, it turns out all passengers would make their connection.
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2 Responses to KLM, Business Class – Boeing B 737-800: Zürich to Amsterdam

  1. wwk5d says:

    I guess the appeal of business class meals on intra-European flights have lost their luster, huh? 😉

    • Well, I think so. Not on all airlines though. Quite frankly, you don’t pay extra for the food and service on the pkane but for the empty seat next to you and the fast track security. And the lounges, but not the one in Zürich…

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