Consider this blog post a time piece. It was written in a state of emotional turmoil and upset, but still is, I think, fair.
Transfer in Amsterdam
The transfer in Amsterdam could not be easier. When I arrive at the security checkpoint, coming off my flight from Dubai, the place is deserted. The fact that you don’t have to remove anything from your bags makes the process very swift.
To be honest, I had been expecting the worst. On a daily basis the Dutch newspapers are reporting on acute staff shortages as Schiphol airport: passengers having to queue for security for five hours, passengers passing out in the queue from exhaustion and others getting into a brawl to vent their frustration…
In any case, I just have enough time in the Schengen Crown lounge to post my trip from Dubai. And then I leave the lounge to make my way to the B pier, where my flight should be boarding for Basel at gate B 36, starting at 08h00.
You’d think I’d know better. The B pier is crawling with passengers. Only once I finally manage to find a place to sit, do I bother to check on the location of my aircraft – it’s not at the gate. Crap, it looks as though the aircraft won’t be arriving from Stavanger until until 08h06, so after it should start boarding.
But never mind, I have a window seat. All is good. Eventually, boarding starts at 08h30, the original departure time. The last passengers arrive and the crew close the L1 passenger door. Next, the pilot comes on the mic to inform passengers that “due to staff shortages at Schiphol”, we were still waiting for catering to come and remove the trolleys from the Stanvanger flight and to replace them with the catering for our flight. And so we wait…
Evnetually, we take off at 09h10, forty minutes behind schedule. Which is not too bad considering the two hours delay on my way from Paris to Dubai.
You delayed the flight for this…?
There are two rows of Business Class on the flight this morning. With only three passengers that means that we all get a whole row of two to ourselves. I’m on 1F. The crew pass through the cabin handing out the dreaded European Business Class meal box. KLM has taken the Covid pandemic as an opportunity to abolish bread rolls from its European catering. Instead, there is a larger plastic container with fruit, and another with what the menu describes as “scrambled egg” with smoked salmon. And then there is the granola mix with plain yoghurt.
I guess we can negotiate the fruit. But the main dish? I mean, KLM’s European catering has always leaned towards the adventurous, but this is where I draw the line. The scrambled egg is more of a curried egg salad and mainly tastes of mayonnaise and fish – from the salmon. I think we’ll skip that. And that brings me to the healthy option.
Whoever designed this box? So, KLM will give you a plastic container with granola (exhibit a) and a second container with the plain yoghurt (exhibit b). The main idea, of course, is to prevent the granola from getting all soggy. Only, there are two problems here. First, there’s no point in keeping the granola and the yoghurt separate because there’s not enough liquid in the yoghurt for that. And second, there’s way more granola in exhibit a than there is room for in exhibit b. So I gingerly attempt to pour just a bit of the contents of exhibit a into exhibit b and proceed to make a complete and utter mess. There’s granola everywhere, even on me. I try to mix the granola with the yoghurt as a precaution, to avoid asphyxiation by granola. But honestly, eventually I just give up. But at least KLM now has wooden cutlery, which is of course a lot more sustainable than the plastic the whole meal is poured into…
Oh yes, and the menu says that the crew will distribute additional items of catering during the flight. Depending on the time of day, this may vary. We get a carrot, pumpkin and mango smoothie which, quite frankly, I wish I’d never opened. I wonder if anybody at KLM ever bothered to try this before unleashing it on its unsuspecting customers?
Eventually we land in Basel with twenty minutes delay. I’m so glad to be home, everything looks so green and lush!
This time, we park in the French sector, so at least there are no long queue for immigration. At Basel airport the rules changes so often and so quickly that you’re never quite sure what to expect when you land.
For some reason our flight is not showing up on the arrivals screen, which makes it kind of difficult to know which belt the luggage will be arriving on. The Air France luggage is being delivered on belt 4, so I figure that’s where the KLM luggage will arrive to – which it does eventually.
KLM and Schiphol airport have been very busy playing the blame game these last few days. Unfortunately, as these thing usually happen, their petty little strife is being played out on their customers’ back. I’m willing to believe that the airport authority in Amsterdam is trying to save money by rostering less staff at the security checkpoints. But the staff shortage that resulted in the late delivery of the catering had nothing to do with that. Catering is the airline’s responsibility, not the airport’s.
Other than that, as you may have guessed, I was not amused by the food that was served on this flight. There’s no need to make a big thing out of it, as I had enough food on the flight from Dubai and ample time to gorge myself in the lounge, if I’d wanted to. The fact that they no longer serve bread rolls is unfortunate, but no biggie either. However, what I find more problemantic is that those vile little boxes of… food have now become the standard also on KLM’s mainline fleet. And that is a mistake. Even BA can do better!
The airlines and airports around the world, not just KLM and Amsterdam, are relentlessly lamenting in the media the dire state of their staff shortages. As a result, they’re having to cancel flights and thin out their schedules with seemingly little consideration for the disruption they cause to passengers. While I can see that these shortages are quickly becoming something the travelling public is going to have to deal with, I do wonder just exactly who the airlines and airports think they have to blame for this misery? Furthermore, what I find particularly annoying is that they have the gall to shamelessly deliver their sob stories in the wake of literally billions in tax payers’ money that was given to them without even as much as a thought to how they would repay these “loans” and what they would use them for.
KLM, I know you read my blog. And I’m still one of your greatest fan. Be that at is may, you really need to pull your socks up. And I mean presto!
4 thoughts on “My first negative blog post about KLM, Business Class – Embraer 190: Amsterdam to Basel”
The Wanders box is bad. You were on a somewhat short flight, however they serve exactly the same on 3,5h flights to ATH or IST. It’s absolutely ridiculous. Air France has also reduced their medium-haul catering (no more hot meal, only cold now) but it is nowhere near as bad as the KLM box. Keeping in mind that KLM European business class is some of the most expensive within Europe, this meal service really is inexcusable.
Also…what good does it do to serve wooden cutlery (Which is awful to use) when every dish is then covered with… single-use plastic! I mean I’m all for reducing plastic waste, but please start with the things that actually make a difference!
That’s exactly it. On a flight of 55 minutes it’s no big deal. But when I flew to Oslo in January with KLM they served a box too. And that flight had a block time of more than two hours.
I’m surprised this was the meal that made you go all negative, because lets be honest, even before Corona, KLM had some of the weakest food offerings on European flights among the major European airlines.
And yeah, even BA has better catering these days overall.
It depends. On the Cityhopper flights it was always the box, but at least the selection was better. And on the mainline fleet the food in European Business Class used to be better too, and presented better.