Business Class – knightofmalta

SWISS, Business Class – Embraer 190-E2: Malta to Zürich

Getting to the Airport

The journey from Valletta to the airport normally takes about 20 minutes. However, they’re currently in the process of finishing some major roadworks near the airport, and as a result, there have been a lot of traffic jams recently. Last week the Times of Malta reported that the airport bus got stuck in traffic, so that eventually passengers for the airport had to alight and walk the last kilometre to the terminal carting their suitcases behind them.

I leave the hotel at 07h10, and arrive at the airport at 07h45, 35 minutes later.

Check-In

SWISS checks in on rows 12 to 14. There are two counters for Economy Class passengers, and one counter for Business Class and status holders. I check my suitcase in and then head one floor up to security.

There is a dedicated priority lane for Business Class passengers.

The Malta Airport La Valette Lounge

The lounge is busy, just like the rest of the terminal. Which is why I don’t take any photos. It has a buffet with a good selection of hot and cold breakfast dishes. There is also a well stocked bar. Unfortunately, there is also a French peaking man with his two badly behaved brats yelling everytime they speak. For crying out loud, it’s only just gone 08h00 in the morning! Personally, I think parents and their children should not be allowed to enter airport lounges.

Boarding

Boarding is from gate 5. From what I can tell, I would say there are about 100 passengers on the flight today. As the aircraft is parked quite far away from the terminal, we are bussed to it.

I’m always amazed by the size of the E2’s engines.

The Cabin

There are six rows of Business Class on this aircraft, for a total of 12 passengers. Surprisingly, there is no cabin divider between the Economy and Business Class section. Which becomes a bit awkward during the flight, when the crew turn away passengers wanting to use the forward loo by explaining to them that they need to use the Economy Class one in the back of the bus. To be fair, without any curtain or cabin divider, how are you supposed to know when the Business Class cabin begins – or even that there is one?

The Crew

The crew on this flight are a delight. They’re very attentive, and really just so friendly. Throughout the flight they’re permanently in the cabin making sure that passengers are comfortable. The service starts with a bottle of still water and a wet towel, which are handed out while we’re still on the ground.

We take off in a northwesterly direction, from the intersection of the taxiway and runway 31, roughly half way down.

As we climb out, we pass St. Paul’s bay and then Comino’s Blue Lagoon.

The Meal

Together with the friendly cabin crew, I think the meal is really where SWISS blows Lufthansa out of the water. The meal service is extensive and tasty.

The hot meal is a poached egg in a spicy tomato sauce with Rösti and a bacon rasher.

A plate of cheese, of course.

A berry müsli.

And a plate of fruit.

With that the cabin crew offer a selections of buns and croissants from the bread basket.

And to drink I have a coffee and an orange juice.

The meal concludes with a small Swiss chocolate. The crew bring me a pillow and I nod off until we start our descent.

Arrival

The flight time to Zürich is two hours. As we make our way across the Alps, the aircraft gently eases off the thrust and we start our descent. I’m surprised by how much snow there still is on the peaks, considering it’s already the end of May.

We park on a remote stand adjacent to runway 28.

There is a dedicated shuttle for Business Class passengers already waiting to take us to the terminal.

There’s a bit of a hold up for the suitcases, but nothing major. Eventually, I arrive in the office just after 13h.

Conclusion

This flight with Helvetic Airways really was a pleasure. The service was impeccable and the food was very good. With the start of the next winter schedule, SWISS aims to reduce the number of wetleases operating its services. While I can understand that they may not want to dilute the SWISS brand, I hope their plans will not affect Helvetic. Mainly, because their crews tend to be far more attentive and friendly than those of SWISS. I’m very positively surprised!

Helvetic Airways, Business Class – Embraer 190: Zürich to London Heathrow

Introduction

We’re in week five of the new year, and so far I have spent a grand total of seven days at home. Not seven consecutive days though, I might add. Another two weeks and then the semester starts. And then I’m done travelling for a while.

Getting from Berne to Zürich Airport

This year, the Swiss Federation is celebrating 175 years since the constitution of 1848 was ratified. To mark the occasion, the Bundeshaus is offering special guided tours to the public – which is why I’m in Berne today.

The tour ends just after 14:30, which gives me enough time to grab a cake and coffee from Loeb before heading across the square to collect my luggage and catch the 15:31 train to the airport. The journey takes eighty minutes, with the train stopping at Zürich Main Station and Oerlikon on the way.

Once again I am absolutely amazed by just how incredibly ugly the railway station in Berne is. Think brutalist meets dead boring and painfully bland.

The service to the airport today is operated by a Dosto composition. That’s right, it’s the train I mentioned previously that shakes about violently enough to cause disorientation, blurred vision and possibly also concussion.

But at least the First Class carriages are quite nice – and empty.

Check-in

Speaking of empty, Zürich airport isn’t exactly jumping this afternoon either. Most of the people landside seem to be shoppers, not passengers. Check-in 1, where SWISS checks in, is pretty much deserted.

There is one counter for First and Senator passengers, which is where I head to drop off my suitcase. Something seems to have changed on the Wallet app, because I can open my boarding pass, but I can’t seem to save it.

SWISS Senator Lounge Zürich Airport

There is a Senator lounge in the Schengen area, and another on the non-Schengen D concourse. When I inquire with the check-in agent though, she tells me she’s not sure if the lounge on the D concourse is even open and suggests therefore, that I use the Schengen lounge instead.

Just like the rest of the airport, the lounge is quiet. The mute noise and the high ceiling make it feel a bit like being in a church.

There is a hot and cold buffet in the lounge, with a small but nice selection of dishes.

I go for the Älpermagrone, a Swiss dish of pasta with a cheesy sauce, apple compote and fried onions.

Boarding

At 18:00 I leave the lounge to make my way to gate D 52. I still need to go through passport control. Although I needn’t have worried, because there’s hardly anybody around here either. This is now becoming just a wee bit eerie.

D 52 is a bus gate. I just miss the first bus when I arrive, but it doesn’t look as though the flight is packed. Before boarding there is a document check for all passengers.

Our aircraft is parked on a remote stand. Really the remotest of remote stands at the far end of runway 16, near the old Swissair hangar. On our way, we pass a long line up of Swiss, Edelweiss and Helvetic aircraft that don’t look as though they’ll be heading off somewhere anytime soon.

The Cabin

There are four rows of Business Class on this aircraft. I’m the only passenger in the forward cabin this evening, which means that I can take my pick from any one of the eight available seats. I park myself on 1F, just in case they bring us in for an approach from the East in Heathrow, which would take us right over the Westend.

Seat pitch on row 1 is okay. However, it quickly diminishes towards the back of the bus, and Helvetic really know how to pack them in.

The Crew & Service

There are three crew on the flight this evening. They’re very young and also very good. I’m quite impressed actually. Straight off the bat they address me with my family name in every interaction they have with me. They are friendly and polite.

The service on the ground begins with a small bottle of still water and a scented disinfectant towel. Just before we reach the threshold for runway 28, one of the crew asks me if I’ll be having dinner and takes my order for drinks after take-off. The flight time is eighty minutes.

The Meal

The meal consists of a plate of smoked duck with wedges of parsnip, celery and potato mash and red cabbage. I don’t try the meat, but the vegetables all taste very good – especially the mash.

During the meal, the crew make two rounds with the breadbasket. I have one roll with the cheese and a packet of Darvida biscuits with butter. To drink I have a Coke Zero.

Throughout the meal, the crew keep close tabs on me – checking regularly to inquire if they can get me anything. Once I’m done with the food, the tray is quickly removed and I am brought a mug of mint tea. And then shortly after that, the crew hand out the chocolates and we start our descent.

Arrival

Cool. The approach does indeed bring us in over London. We break through the cloud abeam London City airport and then continue past the Shard, the Houses of Parliament and Buckingham Palace towards Heathrow.

There’s a bit of a hold up for the luggage to be delivered. But other than that, the arrival in Heathrow is fairly smooth.

Getting to the Hotel

Tomorrow, I’ll be departing from Terminal 4. That’s why I decide to spend the night at one of the hotels near T4. Getting there from Terminal 2, where my flight from Zürich arrives, takes a while. First, because you walk quite a bit and have to go up and down many flights of stairs. And second, because trains from the central Heathrow railway station to Terminal 4 are infrequent and only run every thirty minutes in the evening.

The trip between terminals is complimentary. However, you’ll still need a ticket to get through the barriers to reach the platform. There is a dedicated vending machine that prints tickets to that end. They’re really hard to miss.

The journey time is about five minutes.

Helvetic Airways, Business Class – Embraer 190-E2: Luxembourg to Zürich

Introduction

It is probably safe to say that the Embraer E2 family of jets have not been the commercial success the Brazilian manufacturer had hoped for. To date, fewer than 270 aircaft have been ordered, whereas the rival Airbus A220 is gradually approaching 790 orders and calls some of the world’s most prestigious airlines its customers – and that includes Air France, Air Canada, and Delta.

Even though the E2 family was rolled out in 2013, to date only 55 aircraft have been delivered. In as much, and as I know from my own experience, catching a flight on one of these elusive birds is not easy. Currently, the two largest operators of the type are KLM and Helvetic Airways, both of which I use quite frequently. Even so, to date every time I was booked on a flight supposedly operated by an E2, there was a last minute aircraft change and a missed opportunity.

Until today. Finally, after several failed attempts I get to sample Helvetic Airways’ E2 on a flight from Luxembourg to Zürich operated on behalf of SWISS. Ironically, this opportunity arose unexpectedly as the result of yet another aircraft change.

At the Airport

If it’s all the same to you, I’ll skip the bit about getting to the airport or describing the lounge I didn’t visit… My flight departs Luxembourg at 15:00. When I get there, the place is deserted and there are hardly any people. Whatever the case may be, it means that I can settle by the window and watch the traffic until my E2 makes an appearance.

Just after 14:03 the inbound flight touches down and very gradually makes its was to its stand at gate A17.

The first thing that strikes me about the E2 is the size of its engines.

Boarding

Boarding for the flight starts with a delay of 15 minutes. I count 85 passengers on the flight today. There are nine rows of Business Class for a total of 18 seats, of which 16 are taken.

The Cabin

The first impression as you step on the plane is very good. The cabin is tidy and neat. Other than that though, the narrow diameter of the hull gives it the look and feel of a commuter aircraft, which is not quite so apparent on the A220.

I’m seated on row 7, where the seat pitch is painfully tight. Fortunately, sitting in Business Class means that the seat next to me is empty, so at least I can stretch my legs sideways.

On each row of two seats there are four USB sockets.

There is also an overhead reading light and an air vent for each passenger. Perhaps the biggest drawback of Helvetic Airways’ seating configuration – apart from the overall lack of space and comfort – is that the seats on most rows are missaligned with the windows.

The Service

There are three cabin crew on this flight. The maître de is a woman with a thick eastern European accent but otherwise flawless English and German. In the back of the bus is a friendly young man who interacts pleasantly with passengers and a young lady who looks as though she’s afraid of her own shadow. She passes through the cabin wordlessly like a ghost.

Before we depart, the MC distributes refreshing towels and small bottles of still water.

The pictures of the outside were taken by sticking my iPhone next to the ear of the guy in front of me (and hoping he won’t notice) and then twisting my hand to the right to aimlessly point the camera lense in the general direction of the wing.

The Meal

The meal service consists of a small tray with a plate of two stale canapés – egg & tomato and ham & cheese – and a small jar of vermicelles mousse and plums.

Before I even manage to take a bite, the ghost appears offering the chocolates. The guy in front of me asks if he might be allowed to take a second one “for my kid” (right…) to which he only receives an ever so slight and silent nod of the head.

The tray tables are a bit of a problem, mainly because they’re very small and my tray keep sliding off. Other than that, is it really too much to train the crew to crew to wait until the end of the flight to hand out the chocolates?

Arrival

If I actually had a window, the views outside would be gorgeous. The colours are gradually changing to autumn, casting the landscape in a warm colour.

During the descent the crew advise passengers with connecting flights to go straight to their gates if they have connections within the hour. Beyond that though, no information about the departure gates of the connecting flights is given.

We park on a remote stand, where the dedicated bus for Business Class passengers is already expecting us to take us to the terminal building, which is eerily quiet.

Conclusion

I’m happy I finally got to try the elusive E2. In the sum of all things though, I can’t really say I was too impressed. First, considering that it is a fairly new design I thought the cabin looked rather old-fashioned. Second, no matter how hard you try to give the cabin an airy, spacious feel, there’s no denying that this is an aircraft with a very narrow fuselage. In as much, at least as far as I’m concerned, the E2 is no match for the A220 in terms of comfort and passenger experience. I also found that the aircraft is much louder inside than I expected.

Yet again, the crew were Helvetic’s saving grace on this flight, even though the one crew member didn’t actually say anything – but perhaps it’s for the better that way.

Swiss International Air Lines, Business Class – Embraer 195: Budapest to Zürich

Introduction

I spend five days in Budapest attending a workshop and conference on qualitative research in language testing. I hadn’t been to Budapest in a very long time, so it’s nice to be back. Of course it helps that the weather is stunning. It’s warm, but without the oppressive heat of summer.

Getting to the airport

To get to Ferihegy airport by public transport there are several options. The bus lines 100E and 200E run from the city out to the airport and are obviously the cheapest option. They’re also the slowest option. Google will tell you that the journey takes forty minutes, but depending on a set of variables – from the driver’s level of insanity to the state of the traffic on the roads – it’s more like an hour.

Then there’s the train. But this I really wouldn’t do. There is a railway station opposite the entrance to the old Ferihegy 1 terminal, which is no longer in use. It’s not really that far from there to Ferihegy 2, but I was unable to find any information about how to get from the railway station to the passenger terminal.

And then there’s the hotel shuttle, which the concierge of your hotel can order for you. The journey costs EUR6.- and the journey time really depends on where your hotel is located and on how many other pick ups the driver has to make on the way to the airport.

Check-in

Terminal 2 is divided in sections 2A and 2B. The former is for the Star Alliance and SkyTeam Alliance.

The Lufthansa group checks in on counters 1 to 4. There are two counters open for passengers in First or Business Class.

It’s fairly busy when I arrive. There is a fast track for security and there are self-service machines where you can purchase tickets to access the fast track. Access to the fast track is only for passengers with at least Star Gold status. So just having a Business Class ticket is not enough.

Airside & lounge

The airside area is attractive. It’s a wide open space with a high, vaulted ceiling. On the upper level there is a large food court. This is also where two of the premium lounges are located. However, the lounge that SWISS an the other Star carriers use is on the main level. The entrance to the Platinum lounge is opposite gate A7. But it’s hardly worth the bother. It’s dark and gloomy inside and there are no windows either. It’s also not very big.

Boarding

Life is so full of disappointments. Originally, when I booked this flight it should have been operated by an E2, which would have been my first flight on the type. When I checked in the day before, the SWISS app didn’t show any aircraft type. So I’m a bit upset when I arrive at the gate to find yet another old E1 standing there.

The cabin

Still, there is a silver lining because seating on Helvetic is really just so incredibly tight – even on row 2 where I’m seated. At least they keep the adjacent seat empty, so by sitting sideways I can at least minimise the risk of getting a third slipped disc from sitting in this torture instrument.

The crew

I find the crews on the Helvetic Airways flights are a lot more friendly than those on SWISS, and this flight is no exception. The purser working the Business Class cabin is a charming young lady who goes about her duties in a very professional manner.

Once boarding is completed, each passenger receives a bottle of water and a refreshing towel. For some reason I’m very thirsty and more or less down the water in one big schluck.

The next time the purser passes through the cabin, she notices and promptly brings me a new bottle on her way back to the rear of the aircraft. By the time she returns a few minutes later, the second bottle is also already empty. She picks it up on her way to the forward galley and immediately returns with the third bottle, commenting that “actually, you’re right. I should also drink more in my line of work”, clearly in an attempt to not make me feel awkward, which I think is rather nice.

Having said that, I’m not sure about the other two cabin crew. They’re both male and also very friendly. One of them is of South Asian origin. I suspect he may be a trainee. The problem is that he’s the one making the announcements, and his pronunciation is so bad that it’s difficult even to make out if he’s speaking German or English. It’s not a big deal, because his manners are excellent and he’s very friendly. An accent is something you can learn to control, whereas manners are more of a question of attitude.

In any case, our departure from Budapest is quite spectacular. We take off and make a wide left-hand turn that brings us back over the city. From my seat on 2F I have an excellent view of the parliament building, the centre of town and castle hill.

The meal

And then the meal service begins, perfectly performed by the purser. It’s not much more than a snack, but it’s the middle of the afternoon anyway and the quality of the food is good.

The main dish is two slices of smoked salmon, and it’s a very good piece of fish. It’s not at all chewy, it’s tender and tastes of salmon and not just fishy, which is what usually happens with inferior cuts. With that there is an avocado cream and a bit of taboulé.

And then of course, there is the cheese. My guess would be Gruyère for the flat slice and a very young Tilsiter for the wedge of cheese.

Bread rolls are served with the meal and the purser comes through the cabin for seconds and thirds.

Crackers and butter are also available.

The dessert is a panna cotta with strawberry. And to end the meal I have cup of Sirocco’s mint tea.

And, unlike the crews on my two previous SWISS flights, this crew actually remembers to pass through the cabin with the fabulous SWISS chocolate.

Arrival

The flight time to Zürich is ninety minutes. Although Zürich is quite busy, we are still able to make an approach straight in, without having to hold, for an on time arrival. We park on a remote stand. For Business Class passengers there is a small minibus to take us to the terminal. It takes the luggage from my flight 45 minutes to start arriving and the luggage belt is crawling with passengers, as the flights from Brussels, Athens, and Malta are also being delivered to this belt. Eventually, I manage to catch a train an hour after I land at 17h15, which is still not bad, even if it’s not up to Zürich’s usual standards. And so the quest for the E2 continues…

Helvetic Airways, Embraer 190 – Business Class: Zürich to London City

Introduction

My colleague at work, let‘s call him the talented Mr. F., recently complained about the apparent lack of any new posts on my blog in recents weeks. The talented Mr. F., incidentally, gets his name from his truly exceptional talent of getting airlines to pay him compensation for all sorts of things, including some reported cases where the airlines hadn‘t actually done anything wrong – other than being on time…

So here you go, this one‘s for you, Mr. F. May it inspire you to even greater greatness. Or something.

As usual, I arrive at Zürich Airport by train. It‘s just gone 16:15. One hour to go before my departure to London.

Security is quite busy. After all, it‘s still the holiday season. But it‘s nowhere near as bad as when I flew to Bucharest two weeks ago, just as the summer holidays in Switzerland got underway!

My flight will be boarding from D57. Which is a bus gate on the ground floor level of the non-Schengen terminal. I don‘t think I‘ve ever used one of these gates before. I rather like the B/D pier though. Even if the ceilings are quite low.

I can‘t be bothered with the SWISS lounge, so instead I buy myself some chocolate goodness from Sprüngli on my way to passport control.

Today‘s flight is operated by Helvetic Airways, on behalf of SWISS. Helvetic has 15 E2s on order, which are expected to enter the fleet in Q4 of this year. Ten of their aircraft are on a permanent wet lease to SWISS. My flight today will be with an Embraer 190.

I‘m seated on 1A. So I figure I might as well take my time and board last. And take a few pictures while I wait.

The pitch on row 1, the bulkhead row, is great. Although from past experience I have to say, it get‘s awfully tight towards the back.

The service on the ground starts with the distribution of the cold towels and a bottle of still water. There are five passengers in Business this afternoon. One thing I really like on SWISS, is that they keep the seat next to you empty.

No sooner has the seatbelt sign gone off after take-off, the meal service begins. There is no choice available, so if you‘re vegetarian or picky about what you eat, you may want to pre order a special meal.

Today‘s offering is vitello tonnato, served with rocket, capers and red onion.

Warm breads and crackers are served with the meal. The maître de does an excellent job of explaining what all the items on the tray are.

Of course, being SWISS, there has to be a small plate with cheese.

The dessert is brownies on a citrus yoghurt cream and strawberry compote.

The meal ends with a cup of coffee and a small Swiss chocolate.

We land in London City more or less on time. The airport is busy. There‘s a bit of a hold up because the guy bringing the stairs is having problems puttting it in position. The captain shrugs at me and says: ‚they expect us to land on something the size of a stamp, but they struggle with the stairs…‘.

It‘s a lovely evening in London, and so I decide to walk to the hotel. From London City airport it‘s a walk of about thirty minutes to the Emirates Air Line, the cable car that takes you across the Thames. The journey takes about ten minutes and you can pay either by Oyster card or with a touch credit card.
At the other end, the cable car spits you out in front of the O2 arena. I stop off at Wagamama and the make my way to the Intetcontinental O2.

I‘ve been to many lovely places across the globe. Including some I didn‘t know existed before I had to go there! And feel priviledged for the opportunity to travel and see so much of the world. But no matter where I go, sooner or later I‘m always drawn back to this city. For me, there really is no place like London!

P. S. In the background of the last picture, on the hill, is Woolwich, where my nannu was originally from.

Helvetic Airways, Business Class – Embraer 190: Luxembourg to Zürich

Getting to the Airport

It’s only just gone 13h on Friday afternoon, and the flying Dutchman P. has kindly offered to drive me to the airport. I suspect he probably just took pity on me, after I’d been nagging the whole week about how cold it was in Luxembourg…

The journey by car from Kirchberg to the airport takes about fifteen minutes in moderately busy traffic.

Check-in

At Luxembourg airport, Lufthansa and SWISS check-in on rows 15 to 17. There are also self-service machines available. I’ve checked in on the app.

Before the security checkpoint in Luxembourg, Luxair ground staff check to make sure that passengers’ hand luggage is within the permissible dimensions and weight. And they’re quite strict about it.

The Lounge

The lounge is still quiet. It tends to get a lot busier after 17h. So I grab myself a seat with a good view of the runway. And then I while away my time reading and watching the landing and departing aircraft.

The lounge in Luxembourg is nice. However, in order to accommodate all the passengers that use the facility, seating in the lounge is rather tight.

There are no showers in the lounge and as far as catering is concerned, only cold snacks are available. Although they do have some tasty cakes on offer too…

Boarding

The flight is delayed arriving from Zürich. No reason is given for the delay by the gate attendants nor later on by the crew. In any case, as a result, boarding starts about fifteen minutes behind schedule.

Once boarding is completed, the captain comes on to inform us that there will be a further delay of ten minutes because we’re going to have to de-ice on stand first. Eventually, we depart with a delay of thirty minutes.

The Cabin

This aircraft has a cabin divider to separate the Business Class cabin from Economy. But this is not always the case with Helvetic Airways. I’m not sure what the logic here is. I suspect that perhaps those aircraft assigned to SWISS are equipped with a cabin divider, whereas those operating for Helvetic Airways are not.

Pitch is good good enough on the first row, and definitely much better than the rows behind.

There are two rows of Business Class and three of the four available seats are occupied.

The Crew

There are three cabin crew on this flight and the maître de serving the Business Class cabin is an absolute delight. She’s still quite young and seems a bit reserved or formal. But her manners are flawless. Every time she addresses one of the passengers, she uses their family name. And later during the short flight, when she comes to clear the tray tables, she makes a point of asking each passenger individually if they enjoyed the meal.

As usual, a small bottle of still water and a packaged refreshing towel are handed out once boarding is completed.

Once de-icing is done, we push back from the gate. The flight time to Zürich is expected to be 45 minutes. But somewhere along the line we receive a shortcut or something, because eventually we land in Zürich after a flight time of only 39 minutes.

The Meal

The meal is more of a snack really, and consists of the usual three ramekins. Today we have salmon tartar, a cheese mousse with beetroot and apple crumble.

The salmon tartar and the crumble are good, but the cheese mousse thing is horrible and has a rather unappealing texture.

Arrival

As we approach Switzerland, the weather starts to improve. At some point during our steep descent, the aircraft banks left to fly in an easterly track. As we come out of the bank, the Alps come in to view. They’re all covered in snow and look so majestic, towering above the clouds.

We land at 16h09 and make our way to one of the open stands alongside runway 28. Fortunately, SWISS has remembered to send out the dedicated Business Class bus to pick us up (which isn’t always the case…). And with only three passengers we’re quickly off towards the terminal.

Saturday I’ll have the day off. But then on Sunday I’m on the move again.

Helvetic Airways, Business Class – Fokker F100: Zürich to Luxembourg

Introduction

I’m in my second week of a five-week travel marathon. I was in Luxembourg last week. Today I shall be heading in the same direction again, before continuing farther afield on Tuesday. It’s Easter Monday and the sun has finally decided to make an appearance after a really nasty and long spell of cold and grey over central Europe.

I’ve decided to do a trip report of this leg for two reasons. First, because I haven’t ever posted on Helvetic’s Fokker F100. Given how old these aircraft are, I probably better get this out of the way sooner rather than later, while they’re still in service. Secondly, so far I’ve only ever experienced the Business Class breakfast service on the flight to Luxembourg. So I’m curious about what SWISS will dish out for ‘dinner’.

Getting to the Airport

I catch the train from Basel’s Swiss station at 14h33, which arrives in Zürich main station at 15h26. From there I have a train to the airport at 15h37, which should get me to the airport just before 16h00. Roughly one hours before boarding for the flight begins.

Check-in

I’ve checked in using the SWISS app as usual. The boarding pass still won’t show up on my locked screen and SWISS still doesn’t seem to be in much of a hurry to change that. Am I the only one who finds that a bit irritating?

Airside

The airport is quite busy. Although mostly it’s shoppers taking advantage of the airport’s convenient opening hours during the public holiday. There’s a bit of a queue for security, but all in all, the whole process is fairly smooth.

In case you’re wondering, there are currently no SWISS lounges in the Schengen area in Zürich. Apparently they’re closed for refurbishing and expansion. I’m not sure what to think of how SWISS is handling the issue though. They’ve set up a small desk in front of where the lounges used to be. From what I overheard one of the evicted lounge dragons telling one passenger, you have two options. You can either try the Aspire or DNATA lounges. Although the understanding is that passengers of other carriers have priority over SWISS’s. Or, if those lounges are full, you can request a voucher for a drink at one of the many bars and restaurants in the terminal.

Boarding

We’re boarding from gate A55, which means the aircraft is parked on a remote stand, away from the terminal. It also means I will get a chance to take a few pictures of my chariot. The downside is that gate A55 is in a building that was initially put there as an interim solution but which later on they somehow forgot to tear down again. Because of the limited space, before boarding begins all the passengers are herded into a holding pen like sheep. And there they wait until the bus arrives.

The Cabin

Apparently, my aircraft for today’s flight is now 25 years old. But I have to say, time and some serious TLC have obviously been kind to this old bird. Of course, you notice small things, like the overhead panel and the fixtures for the overhead lamp or the air vents, which look dated. But apart from that, the cabin is neat. The seats are dark grey, which contrasts nicely with the read curtain in the front of the cabin. The crew’s uniforms have the same combination of grey and red, and the ensemble really does look quite fetching.

The seating configuration is 2 + 3, with the middle seat on the row of three kept empty. I am on 1F, which is the window seat on the bulkhead row of three. Fortunately for me though, the middle and the aisle seats both remain empty, so I can really spread out. Other than that, the seats are also pretty old school, which essentially means you get some decent padding and a very comfortably flight!

There is no cabin divider between the Economy and Business Class sections. The same goes for the Embraer 190 operated by Helvetic as well as SWISS’s CSeries.

But apart from all that, I think what really impresses me most, is the noise. Or rather the lack thereof. It’s quite amazing. Even when the pilot applies full thrust for us to take off, up front you cannot hear the engine noise at all.

The Crew

The cabin crew consists of two young ladies and they really are excellent. This is one of the friendliest crews I’ve encountered in a long time. Although, having said that, my experience recently has been that the Helvetic crews tend to be better than the SWISS ones.

Once the doors are closed, the service begins with the distribution of the packed refreshing towels and a small bottle of still water. As the lead flight attendant comes through the cabin distributing the water and towels, she addresses every passenger individually by name and wishes them a pleasant flight. Blimey!

Our taxi out to the active runways is short, given that we’re parked on a stand adjacent to runway 28. The flight time is announced as forty minutes.

The Meal

No sooner has the crew been released that the meal service begins. I rather like the way the meal is presented in three small ramekins. The first contains some sort of chicken curry salad with melon and almond flakes. The second is a vegetable omelette with cherry tomatoes. And the third one is the dessert. It’s a kind of panna cotta with orange slices and pieces of chocolate sponge cake. And I suspect a bit of Cointreau. It’s rather nice! To drink with that, I have a Coke Zero.

Arrival

The flight is so short that there isn’t even enough time for the crew to come through the cabin with the obligatory Swiss chocolate before we land. So instead, as passengers disembark the aircraft upon arrival, the captain himself is standing by the door, wishing everyone good bye and holding the basket with the chocolates. It’s only a small but rather charming gesture.