KLM Cityhopper, Business Class – Embraer 175: London Heathrow to Amsterdam

Introduction

Heathrow is having one of those days. The gusting winds mean there is more separation between the approaching aircraft, and as a result, everything seems to be running late – in some cases even as much as one hour or more.

The SkyTeam Lounge

In Terminal 4 KLM shares the Business Class lounge with some of its other SkyTeam partners, including China Southern, Korean Air and Aeroflot. I rather like the SkyTeam lounge in Heathrow. It’s got a modern and fresh feel to it, and the choice of hot and cold food is rather good.

This evening though, the lounge is full of unhappy Frenchmen. The Air France flight to Paris is running nearly ninety minutes late and passengers with connecting flights in Paris have already been informed that they’re likely not going to make their onward flights. Which of course is a merde.

Boarding

My flight is running slightly late as well. Boarding is scheduled for 19h55, which passes without the ground crew announcing that there’s going to be a delay. Eventually, at 20h30 boarding for the flight begins.

Tonight’s flight is being operated by an Embraer 175 of KLM Cityhopper. The flight is more or less sold out, which is why the ground crew are offering passengers to check in their baggage free of charge. I’m guessing this is the reason why eventually it takes us until 21h10 to finally complete the boarding process.

The Cabin

There are two rows of Business Class seats on this flight, although on KLM Cityhopper it’s difficult to tell the difference, seeing as both seats on the row of two are sold, even in Business Class. Luckily, I’m on 1A, and by the time boarding is completed, the aisle seat next to me is still empty.

The Crew

There are two young ladies working the flight today. They’re your usual KLM friendly cabin crew. What they lack in finesse, they certainly make up for with their genuine and unpretentious approach to dealing with passengers.

There is no service on the ground. The flight time to Amsterdam is forty-five minutes.

The Meal

No sooner has the main landing gear left the ground, the aircraft starts shaking and swinging around as though it were a feather. Even so, before the fasten seatbelt sign is even turned off, the crew start their preparations for the service.

A while ago, KLM updated the boxes and the meals that are serve in Business Class on the Cityhopper flights. I’m mean, it’s still a box. But even so, I still think it’s an improvement in that the new box seems bigger and more spacious.

Inside the box there is a falafel and hummus salad, two pieces of bread and butter and a dessert.

The salad is good and very light. I soak up the hummus with one of the breads provided with the meal and that is still warm. I don’t try the dessert.

Arrival

Very soon we start our descent into Amsterdam. The weather here is no better and we dip and roll violently on the approach. Eventually, after a flight time of only forty minutes, we touch down on the Polderbaan. From here it’s another ten minutes taxiing to the Cityhopper apron. By the time we come to a stop on our designated remote stand, it’s just gone 23h00 and we’re running thirty minutes late.

We enter the terminal, which is deserted at this time of night. At least that means it doesn’t take long for the bags to start arriving…

KLM Cityhopper, Business Class – Embraer 175: Inverness to Amsterdam

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Date: 02 October 2016
Departure: 11:05
Arrival: 13:30
Flight time: 1 hour and 25 minutes
Seat: 2F, window on the starboard side – upgraded from 6A

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Getting to the Airport

Transport: Car rental
Journey time: 45 minutes because we got lost…

I leave The Coul House at 08h40. The air up here is just so fresh that it really is a pleasure to just stand there inhaling a few breaths of the crisp, cool air. It must have been cold last night, because the windscreen is covered in a thin layer of ice where the night’s dew froze on the car.

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The sun is just coming up over the highlands. The valleys are still thick with fog, and as the sun rises higher in the sky, the light creates strange and beautiful illusions.

Check-in

Location: On the ground floor of the terminal, on your right as you enter the building.
Counters: There are two counters for KLM, one is the drop-off counter and the other is the SkyPriority counter for Business Class passengers and Platinum/Gold card holders.
Facilities: Counter check-in, self-service check-in, Web check-in via the KLM app.

By the time the car has been dropped off and I reach check-in, it is 09h45 and my flight is scheduled to depart in about one hour. There is a bit of a hold up at the SkyPriority counter because there are two guys checking in weapons.

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The Swissport Aspire Lounge

Type of lounge: Swissport Aspire contractor lounge.
Location: Near gate 3
Facilities: Comfortable sofas to sit on as well as other seating options, toilets are available outside the lounge.
Catering: A selection of hot and cold drinks and small breakfast snacks – things like Cornflakes or scones with clotted cream.
Wifi: Complimentary wifi is available in the lounge, the password is printed on the wall.

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To be honest, I am quite surprised they have a lounge at all here in Inverness. It is a nice place with good amenities. The view in particular is brilliant because you are at ground level and have excellent views of the ramp. The lounge is managed by an elderly gentleman and he really is brilliant. He is very chatty and quite funny actually, and makes passengers feel instantly welcome with his joking. He keeps a low profile in the lounge, and most of the time you do not even notice he is there, but somehow everything is cleared up straight away.

Boarding

Priority boarding is available. A separate call is made for Business Class passengers and Platinum members only, then for Gold and Silver members and eventually for everybody else. There is also a separate queue.

The scanner issues an alert as my boarding pass is scanned and the gate agent informs me I have been upgraded to Business Class again. It is quite surprising just how often that seems to happen on KLM these days.

I take my new pass and head out across the apron, taking pictures of the shiny chariot that will be taking me to Amsterdam this morning.

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The Cabin

Configuration: 2 + 2.
Pitch: 32 inches, which gradually decreases to 30 inches by row nine.
Width: 17 inches
Seat: There are two rows of Business Class on this flight. The seat next to me is kept empty. The seat on the Embraer 175 looks slightly different to that on the Embraer 190. Other than that though, it feels pretty much the same to sit in. On the first few rows the windows on the Embraer 175 are properly aligned with the passenger seats, so at least you have a good view of the outside. Towards the back though, the windows are increasingly unaligned. As a result, you end up either cranking your head back to look out through the window behind you, or sharing the window with the guy sitting in front of you, which is likely to give you tunnel vision…

The Crew

There are two crew working the cabin. The purser is a young man in his mid-twenties, I should say. The other is a young woman who seems younger. Both of them are very professional and friendly, just your typical bog standard KLM flight attendants basically, which is what I like about KLM.

Before the doors close, the young man comes by offering a selection of English, French, German and Dutch newspapers.

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The Meal

Type of meal: Lunch
Selection: Two choices for the sandwich
Service: Individual service – the meal is served in a box on the Cityhopper lights, which looks better than it sounds.

  1. Greek salad with feta cheese and pumpkin, with a mango chilli and lime dressing.
  2. Salmon and egg wrap with spinach and cream cheese.
  3. Tropical Pina Colada mousse with a lime topping.
  4. A selection of hot and cold drinks.
  5. After the meal I have a coke Zero, which is served with two packets of some really tasty almonds.
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Arrival

It is a lovely day for flying and the views outside are spectacular. After take-off from Inverness we head out onto the North Sea, and stay there pretty much until we hit the coast of the Netherlands. The weather in Amsterdam is pretty bad though and we are required to circle over the sea before eventually we are cleared to make our approach.

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In Amsterdam I have two hours to make my connection to Basel.