KLM Cityhopper, Embraer 190 – Economy Class: Amsterdam to Basel

Introduction

I spend two whole days in the Netherlands. And I must say, the change of scenery did me good. Back home the monotony of working from home seems to make my days just fly by. Which isn’t bad either, but it leaves you with a sense of everything being rushed, even when it’s not.

In Amsterdam I stayed at the CitizenM South, which I think is in a great location. It’s close to the the railway and metro station at Amsterdam Zuid and the tram line number 5, which takes you all the way into the city centre, stops just outside the hotel.

The staff at the hotel were really great, and did a brilliant job of trying to put visitors at ease and make them feel comfortable. Occupancy was only at 10%.

Amsterdam was very quiet and subdued. I don’t think I’ve ever seen it looking so calm and deserted. Of course, it probably didn’t help that the weather was atrocious during my visit…

Getting to the Airport

Trains between Amsterdam Zuid and Schiphol airport run frequently. The journey takes six minutes. The use of face masks is mandatory on public transport in the Netherlands right now.

The central plaza at Schiphol airport is very quiet. The place is usually crawling with clueless tourists trying to figure out how to purchase a ticket and which train to take. But not any more.

Only very few shops are open. It’s difficult to say though, if the closed ones are just opening later because of the reduced number of visitors to the airport, or if they are closed indefinitely.

Check-in

Check-in is surprisingly busy. The queue for security is quite long, and there is no longer a dedicated lane for SkyPriority passengers. Although I’m not sure if this may be due to the obvious construction that is going on.

I think the security check experience at Amsterdam really highlights the catch 22 the airlines and airports are facing right now: I would say most people in the queue were wearing face masks, but otherwise ignored the round markings on the floor indicating a distance of 1.5 metres. And in a way, I don’t blame them. Most of them looked like holiday makers that were probably relieved to finally get out and about and excited to travel again.

But that’s not the point and not so important. Ultimately, everyone must choose for themself if they want to play their part in bringing the situation under control or not. But Amsterdam, like many other hubs in Frankfurt, London or Paris, was built soley for the one purpose of operating a high performance hub, with many flights feeding a lot of passenger into their long haul networks. But right now, that seems rather difficult to reconcile with social distancing measures. First, because the airlines are all operating on a reduced schedule. This means that layovers at the transfer airports tend to be quite a bit longer than usual – which is precicely what the authorities are trying to prevent: a lot of people in a confined space for any length of time. And second, because Amsterdam Schiphol is probably already too small if the authorities were serious about properly implementing all the recommended social distanting measures – despite the diminshed network and the lower passenger volumes. As long as passenger numbers are down, the issue is manageable. But at airports arond the globe, the moment will come where the crowds will be too big to be kept under control.

The KLM Crown Lounge

The Crown lounge is open. It’s changed a lot since my last visit. The back part, which used to overlook the check-in area, is gone. Instead, the lounge has expanded sideways and now also covers an area which, I believe, was previously occupied by the Swissport lounge.

There is no longer a buffet in the lounge, and instead passengers have to queue at the bar to place their orders with one of the lounge attendants. Within the lounge, most people keep their masks on, perhaps only removing them to have a drink. As far as I can tell, there is hardly and food on offer.

Boarding

Boarding for the flight is from B02, which is a bus gate. Passengers are more or less evenly distributed across the two busses. The load is roughly 70 passengers.

The gate agents are very meticulous and stop anybody who tries to pass the gate without a mask. There’s a school class of mainly hormonal teenage boys. So as you can imagine, the gate agents have their work cut out before the last bus is finally allowed to leave for the aircraft…

The Cabin

There are two rows of Business Class, but only two seats on row 1 are occupied. I am on 3F, the first Economy Plus row. The whole row behind me is empty and there’s only one other passenger on 3A. So we’re good.

There’s a bit of a delay because of a technical issue that needs looking into, and for a moment I dread that next the pilot will have to inform us that we’ve missed out slots But then I chuckle to myself as it dawns on me that, very likely, it’ll be a few years before Amsterdam is restricted for slots again…

Eventually, we taxi out with a delay of about 15 minutes. As we turn on to the runway, I catch a glimpe of the new A pier, which is gradually nearing completion. Although I think it will still be a while before it is in it’s final configuration. Right now, there is still a categing facility between the A and the B pier, which will have to go sooner or later.

The Meal

The service is more or less the same as on the outbound: a small box with a cheese sandwich, a cookie and a tub of water. In addition, the crew distribute an information sheet by the Swiss federal government as well as a contact form for every passenger to complete in case anybody on the flight develops symptoms later on. The forms are collected by the ground agent upon disembarking.

Arrival

The flight time is one hour, most of which I Spend looking out the window. I’ve missed the view from the wing so, so much…

The weather in Basel is much better than in Amsterdam. We make our approach from the south, which means we come in right over the swimming pool where I usually do my laps. Which is convenient, because the place looks deserted from above. So I guess that answers what I’ll be doing this afternoon…

We land, and literally ten minutes later I’m already sitting in the bus on my way home.

Conclusion

So, this brings to a close my report on the new normal of air travel. I think it is likely that it will be at least another five to six years before the airline industry fully makes a recovery. Until then, I fear a lot of jobs will be lost and many airlines will pass on into history as yet another casualty of the pandemic. Especially the coming winter will not be easy.

For the airlines that survive though, I think it is important right now that they work on their reputation management. For the time being, people may not be travelling because of the uncertainties of travelling abroad. But sooner or later, the restrictions will ease. When that happens, it would serve the airlines well to have regained the trust and confidence of their customers, many of which have been rather badly treated by the airlines in recent months.

I appreciate that refunding all the unsued tickets all at once would probably have more or less grounded all airlines within days. Fair enough. But this voucher business the airlines are currently offering instead of a proper refund is, for the most part, a scam. Treating your customers badly has never been a good idea. Treating them like idiots only adds insult to injury.

KLM Cityhopper, Embraer 190 – Economy Class: Basel to Amsterdam

Introduction

125 days ago, I returned to Basel from giving a course in Luxembourg. The week after, I was scheduled to make one last trip to Luxembourg before heading off to Australia on sabbatical for six months. While in Australia, I should have made a side trip to Bangkok, and then another to Ulan Baatar via Singapore and Hong Kong. But then the world shut down – slowly, gradually and irrevocably.

And my world slowed to a pleasant, leisurely pace. I was fully expecting to miss the flying. I was also fully expecting to well and truly get on everybody’s nerves once the withdrawal symptoms kicked in. If the effort it took to get me off the pacifier when I was four years old was anything to go by, I was convinced this was not going to be pretty…

But 125 days later, my watch has left a pale mark on my bronzed wrist from all the cycling and swimming I’ve managed to do. My PhD is on track and in the peaceful tranquility of my own home I have been so much more productive than I ever could have been in an office full of people.

And now today, I am taking my first flight. I’m curious to see how much aviation has changed in just 125 days.

Getting to the airport

I leave my flat at 10:25 to catch the bus line 50 to the airport. The 10:33 service runs nonstop to the airport, although I’m not quite sure what the point is, because it’s not really any faster than the regular service.

Since Monday, 06 July 2020 it is a mandatory requirement to wear face masks on all public transport in Switzerland. So today is the first time I’m using public transport and therefore, also the first time I’ve had to use a face mask. I don’t want to argue about the merits or disadvantages of wearing one of these things. But… first, I think my face is too big for a standard issue face mask. If I pull it up to properly cover my nose, then my chin keeps slipping out the bottom and the mask rides up to uncover my mouth. If I pull it down, my nose is uncovered… And second, the mask is a bit of a nuisance if, like me, you have varifocals, because it pushes the glasses higher up on your nose. And as a result, you end up looking into the distance through that part of the lens which is actually intended for short distances. And my breath is making the glasses fog up too. So basically, in the sum of all things I kind of feel like something out of Gorillas in the Mist… but cross-eyed.

Sixteen minutes later we arrive at the departures level of the airport, and the other four passengers and I disembark.

There’s a sign at the entrance to the terminal, advising passengers that wearing a face mask is mandatory inside.

Check-in

I’ve checked in online. As a Platinum member with Air France KLM I can select any seat on the aircraft free of charge. Originally I was seated on row 7, which was the first row in the Economy Class cabin. A few days before departure though, KLM does the inventory for its flights, which means that they usually open up seats further up front once the final position of the cabin divider is decided. And so I move forward to row 2 at check-in.

Check-in is eerily quiet. It looks as though everyone just left abruptly and forgot to switch off the lights.

Airside

I don’t think I’ve ever been through security at Basel airport this quickly. There are hardly any passengers, and even with just the one line open, the staff still have plenty of time to check every passengers very carefully and still manage to have a enough time to chatter and gossip.

I think I always understood that magnitude of recent events and their impact on the aviation industry. But today is the first time I have the opportunity to witness the devastation up close. It’s really quite upsetting.

The beautiful Swissport lounge is closed.

Boarding

The only place with signs of life is gate 1, from where the flight to Amsterdam will be departing. I count a total of 77 passengers, which isn’t a bad seat load factor for an Embraer 190 with a capacity of about 90 seats. Although having said that, KLM is currently operating just the one flight to Basel, where previously they had four.

Boarding is by seat rows from the back of the plane and takes a lot longer to ensure there are no queues in the air bridge or in the cabin. KLM strictly enforces the use of face masks on its flights, and it is stated at the time of booking and in the confirmation e-mail that passengers without a mask will not be admitted to the flight.

The Crew

There are two cabin crew, one female and one male. I think it’s quite obvious they’re making an effort to appear as though this flight is business as usual, and I think they deserve a lot of credit for trying to do a good job in seriously adverse conditions. But I’m not sure it’s working. Because the atmosphere on board is subdued. Passengers are wary and tense, as though they’d much rather be somewhere else.

The Cabin

There is one row of Business Class on today’s flight, and the forward toilet is reserved for the crew only. All passengers are required to use the toilet in the rear of the aircraft.

The Meal

The flight time is one hour. As this is a lunchtime service, every passenger in Economy is given a small box with a packaged half of a cheese sandwich, a biscuit and some water. In addition to that, there is a separate drinks service from the trolley.

While I applaud KLM for their effort to maintain a standard level of service in these strange times, I think on such a short flight they might as well do away with the service for the time being. Either that, or they should provide disinfectant wipes to passengers. From what I can tell, not that many passengers actually touch the food.

I stash mine away to eat when I get to the hotel.

Arrival

We land in Amsterdam on time. There’s definitely a lot more traffic here than there was in Basel, but it’s still a far cry from what it used to be like not so long ago. What’s more, there are aircraft parked everywhere. And obviously they’re there for long term storage. It’s really quite sad to see.

At least since my last visit the construction of the new A pier at Amsterdam has progressed quite a lot, although I still don’t quite get what the final layout of the building will be.

Our flight pulls up to a stand at the B pier. The weather in Amsterdam is atrocious. It’s raining and much cooler than Basel.

There aren’t many passengers in the terminal, and most of the shops appear to be closed. Half the luggage belts in the arrivals hall are turned off permanently.

Conclusion

I must say, this flight today has been quite an eye opener. As I previously mentioned, I was already aware of the disastrous consequences the events of the last few months have had on the airline industry. But seeing the devastation up close from the passenger’s perspective is sobering and really quite depressing.

It is difficult to assess the current situation without coming across as being overly pessimistic. But right now, things are really not looking very good for the airline industry – despite the significant rescue packages some of them have received from their governments and the slow resumption of flights. It is common wisdom in the industry that the airlines earn most of their money during the peak summer months. What they don’t manage to earn during that period, they will not be able to recover in the slower winter season.