Tag: klm business class review

Introduction

Please don’t tell me it’s going to be another one of those trips… I am on my way to Kuwait to attend an ICAO meeting/workshop on the implementation of the language proficiency requirements. I am one of the speakers on Monday morning, so it is kind of important that I actually make it on to the flight to Kuwait this afternoon, it is just that I only notice on my way to the gate that I have left all my credit cards in my jeans, which are lying in the wash basket at home. But I think it it should be okay, I still have my bank card.

The flight to Amsterdam starts out all right. We line up on runway 15 for a departure in a southerly direction. The pilot pushes the throttle forward and for a moment we go rolling down the runway, before the aircraft starts to slow down again a moment later – rejected take-off! Apparently the auto throttle is not working properly. Eventually though, the system is rebooted (What ever happened to hands on flying…?!??!), we line up for departure a second time, and succeed in getting airborne.

Transfer in Amsterdam Schiphol

Despite the delay, we still manage to arrive at the gate in Amsterdam on time, at 12h35. The KLM City Hopper flights all use the B concourse. My onward flight will be at 14h25 from the E concourse in the non-Schengen part of the terminal. My first stop though, is at the TravelEx counter where the B and C concourses join up. I have ordered some Kuwaiti Dinar for collection at the airport.

There is a bit of a hold up, because the money was accidentally deposited for me to collect at the landside counter in the Schiphol Plaza. Fortunately though, the staff are very accommodating and send somebody to bring me the money.

From there I pass through immigration and then on to the E concourse.

Boarding

By this time it is already 13h22 and my flight to Kuwait is scheduled to start boarding at 13h40. So I figure there is hardly any point in me making the trek to the Crown Lounge above the F concourse. Besides, I am still way off from my target of daily steps. So instead I just walk to the end of the E concourse and then back. Occasionally stopping to take pictures of the aircraft parked at the gate.

There is a separate lane for SkyPriority passengers, which essentially includes Business Class passengers as well as gold and platinum members.

There is a trolley in the airbridge with a selection of Dutch and English language newspapers for passengers to help themselves.

The Cabin

Configuration: 2 + 2 + 2. There are 30 seats in total in Business Class, with three rows forward of the L2 door and two rows aft of it.
Seat: KLM currently offers four different Business Class products on its wide-body fleet. There is the new fully horizontal life-flat which is installed on the Boeing B 747-400 and is now being introduced on the B 777-300. Then there is the angled lie-flat seat installed on the Airbus A 330-300. If I am not mistaken, this is pretty much the same seat Air France has too. The new B 787 will have the same seat as Cathay Pacific in Business Class. And finally of course, there is the old angled seat on the Airbus A 330-200, which is what I shall be travelling in today. This seat is really passed it. It is comfortable enough to lounge in but it can be a tad difficult to sleep in unless you really are completely exhausted. And there is next to no storage space.
Pitch: 60 inches.
Width: 20.5 inches.
Length as a bed: 75 inches, 30 degrees angled.
Facilities: The seat has a reading lamp in the overhead panel, in addition to a reading lamp installed in the seat itself. In addition, there is what KLM refers to as the ‘privacy hood’, which opens up from the top of the seat back to protect the guy sitting behind you from scrutinising your scalp too closely when the seat is in the fully extended position. A pillow and blanket have already been placed at every seat before the passengers board the aircraft. There is also a power port at every seat in Business Class.
Audio and Video: Noise cancelling earphones, 16 audio channels, audio and video on demand.
Screen size: 10.4 inches.

The flights is full in Business Class but rather empty in Economy Class. The purser even makes an announcement to this effect, asking passengers to refrain from moving until after we are airborne.

The Crew

Once most of the passengers are seated, the crew distribute the vanity kits and welcome drinks. The menus are handed out after take-off. The crew are very attentive and make a point of addressing every passenger by their family name.

The Meal

Welcome drink on the ground: Fresh orange juice. There is a choice of still water, orange juice, sparkling wine and Heineken.
Hot towel before the meal: Slightly scented hot towels are handed out, they are nice and thick and in much better quality than the ones on British Airways or Swiss.
Pre-meal drink: Coke Zero. There is a choice of warm nuts or small cubes of Dutch cheese to go with the drinks.
Choice: There are two choices for the starter, three for the main dish and four for dessert.
Delivery: Trolley service.
Type of meal: Late lunch.

The meal is very tasty, especially the salmon starter is excellent, and the portions are of a good size. By the time the meal ends, I am feeling decidedly full.

The First Course

Marinated salmon and salmon mousse with pickled cucumber, turnip and basil cream with a dill vinaigrette.

The Salad

Mixed salad with roast pumpkin seeds.

The Main Course

Beef and beetroot meatballs with a herbed veal jus, smoked potato mousseline, cauliflower poached in a parmesan broth and leeks.

The Cheese

Cheese plate with St. Bernardus and Moulin bleu with a fig and cardamom chutney.

The Second Service

About an hour out of Kuwait, a small snack is served. There is a choice of either a hummus wrap, croquettes or a warm almond cake/biscuit type thing. I decide to go with the latter and a cup of coffee to keep me going until I get to the hotel.

Arrival

We land at 21h45, roughly twenty minutes ahead of schedule. Surprisingly, most of the passengers are continuing their journey to Dammam, with only a handful leaving the aircraft in Kuwait.

The visa and immigration process in Kuwait is not quite straightforward: first of all, as you exit the plane, do not follow the signs for immigration and arrival. Instead, follow the signs marked ‘visa collection’. The visa bureau is in the far corner of the terminal, hidden at the very back of the food court. The very first thing you must do, is pick a number for your turn in the queue. Do this before you do anything else. The process is slow and you will have more than enough time to prepare all your documents. To the left of the machine dispensing the tickets with your number in the queue are the vending machines for the stamps you will need to validate your visa. For most countries eligible for a visa on arrival, the fee is 5 Kuwaiti Dinar. The machine accepts most notes, but does not give any change. If you do not have any Kuwaiti currency on you, there is an exchange office near the visa bureau.

You will also need to complete an immigration card with your passport details and contact info for Kuwait. When your number is finally up, the visa is issued on an A4 size piece of paper and the officer will stick the stamps on the visa. Once that is done, go to the counter on the far right to have the visa validated. And then from there, finally, you can head downstairs to immigration. You will not have to queue again and can simply walk through the gate to the baggage reclaim area.

Getting into Town

Transport: Airport shuttle.
Departs from: Hotel booth right outside arrivals.
Journey time: 30 minutes.
Fare: 9 Dinar
As you exit arrivals, there are booths for all the big hotel chains. In most cases, the hotel will pick you up, just as long as you inform them well enough in advance.