Swiss International Air Lines, Business Class – Airbus A 330-300 Luxembourg via Zürich to Dubai

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INTRODUCTION
Today I’m on my way from Luxembourg to Dubai. As there are currently no direct flights between the two cities, I have a choice of connecting flights with either BA, KL, AF, LH, TK or LX. I’ve decided to fly SWISS this time, for the simple reason that their flight already arrives in Dubai at 20h45. Which is good, because from Dubai I’ll still have to travel all the way to Al Ain, where I’ll be giving a course starting early the next day. Al Ain is about ninety minutes away from Dubai by car.

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GETTING TO THE AIRPORT
Late in 2017 Luxembourg introduced a tram to the city. Right now it only runs along a short stretch of about 5km on the Kirchberg plateau. But this year the line will be opened up all the way into the city, and within three years it should also run all the way to the airport. Until then, to get to the airport by public transport I first have to get the tram to LUXEXPO, and then from there transfer onto the bus line 16. The journey from the Kirchberg to the airport takes no more than 20 minutes to complete.

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CHECK-IN & SECURITY
I’ve already checked in on the SWISS app. I’m on 1A on the first leg and then on 4A on the second leg to Dubai. Security is quite busy this morning and the process in not really that well organised either. In any case, by the time I’m through security and take a seat by the windows overlooking the ramp, it’s just gone 09h15. One hour before boarding. Roughly around the same time I receive an text message from SWISS informing me that the flight to Zürich will be delayed by thirty minutes due to the late arrival of the aircraft in Zürich, coming from Paris.

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This all rather unfortunate of course, because even if the flight were on time, I only have 45 minutes to make the connection in Zürich. So this ought to be interesting… A bit later on an announcement is made that boarding for the flight is expected to start at around 11h10, with a delay of about forty minutes. I approach the gate agent and ask her about my connection, to which she answers that the information they received from Zürich is that all connections are guaranteed.

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Eventually we push back from the gate at 11h30, with a delay of just over one hour. The flight time is announced as forty minutes, which means we’ll be arriving in Zürich at 12h10, fifteen minutes before my scheduled departure time to Dubai.

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THE CABIN
This is my first time on SWISS’s Bombardier CS300. Which isn’t that much of a big deal, given that the cabin is identical to that of the shorter CS100. To speed up the turnaround, they obviously didn’t bother to clean the aircraft, which probably explains why there are chunks of apple (I think) on the floor and pieces of red cabbage stuck in the seat.

THE CREW
There are three crew on this flight. And I really must say they’re rather useless. At least the two males up front are. There’s also a female working the rear cabin, but I only notice her towards the end of the flight when she briefly visits the forward galley. But yeah, the other two? Totally vapid. The maître de apparently thinks it’s the height of sophistication to just nod at everyone and give them a curt ‘monsieur’, he doesn’t look you in the eye when he talks to you, smiling is apparently not part of his contract of employment and he quite obviously really couldn’t give a shit.

The other one is just a walking, talking cliché of a male flight attendant. Totally clueless and obviously far more invested in what’s happening on his mobile phone than in doing his job well.

THE MEAL
The meal service consists of three small ramekins, which is the standard on this flight. One is filled with a rice and vegetable salad and topped with bacon/duck/something unidentifiable.

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The second is fish mousse (I think, but I’m not sure).

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And the third one is the dessert – a tasty sweet white chocolate thing.

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No chocolates are served on this flight.

ARRIVAL
By the time we reach Zürich, we miraculously managed to increase our delay. We’re now running seventy minutes behind schedule. The maître de comes on the loudspeaker and advises passengers that those continuing to Montreal and New York will have a direct connection bus. He then gives a whole list of destinations, flight numbers and gates. But he doesn’t mention the Dubai flight once. When I ask him, he tells me that, strangely, he has not received any information about this flight. Which, in hindsight, is just a blatant lie.

Eventually we touch down at 12h20. As we taxi in I switch on my mobile to find a message from SWISS informing me that I’ve been rebooked on the Emirates flight in the afternoon. As if to add insult to injury, we’re parked on a remote stand. And once we come to a stop, it takes another five minutes for the stairs and busses to arrive.

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So instead of heading directly for the E gates, I exit through arrivals for Terminal A and then head two floors up and over to Terminal B for the Emirates check-in. The check-in agent prints my boarding pass and then sends me over to the Emirates counter to book the chauffeur service to take me from Dubai to Al Ain, which is more convenient than a taxi.

PROLOGUE WITH EMIRATES
I won’t bore you with yet another Emirates trip report. However, I’m glad to report that since my last journey with them, Emirates has finally changed the menu. So here it goes:

For a pre-meal drink I have a virgin cucumber and lime gimlet, which is very refreshing. The drink is served with a small dish of nuts.

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For the main course I have the warm smoked salmon, which is served with fava beans. The salmon is a bit dry, but otherwise quite good. I don’t touch the beans though because I’m allergic to them. The starter is served on a tray that also includes a small salad and bread.

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For the main course I go with the chicken cordon bleu, which is served with pizokel and vegetables. Pizokel is a very Swiss speciality from canton Graubünden. It’s basically Switzerland’s answer to the German Spätzle. This dish is quite good. What I like in particular is that the food is still hot, and not just warm, when it is served.

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And then for dessert I go with the chocolate mousse on a dark chocolate ganache and raspberry compote. Dessert is something Emirates does really well I think, and this one is no exception. It’s obscenely rich, with a dense texture that just melts in your mouth.

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CONCLUSION
Eventually, I arrive in Al Ain at 01h30 in the morning. I’m exhausted! Delays happen, and I can hardly fault SWISS for that. Also, they did proactively rebook me onto the very next departure to Dubai. So that’s something. Even so, I do feel that the delay was not handled very well. I got the distinct impression that the staff at the frontline – the handling agent in Luxembourg and the cabin crew – was not properly trained in dealing with such an irregularity. I think next time I’ll just book Emirates to begin with and save myself the agro…

Air Baltic, Business Class – Bombardier CSeries 300: Riga to Zürich

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Date: 15. January 2017.
Departure: 12:20.
Arrival: 13:30.
Flight time: 2 hours 10 minutes.
Seat: 3F, window seat on the starboard side.

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INTRODUCTION
Riga is a lovely city. It is very generously laid out and there are a lot of parks along the river, which snakes its way through the old town before vanishing under the railway station. Of course the snow lying thick and heavy on the ground lends the whole place a very romantic, sleepy feel, which only adds to the atmosphere.

GETTING TO THE AIRPORT
Transport:
Bus lines 22 and 222.
Journey time:
20 minutes.
Departs from:
13 January square, near the railway station.
Arrives:
Riga airport, departures level.
Fee: EUR1.15 or EUR2 if you pay on the bus.

In Riga I am staying at the RadissonBlu Elisabeth, which is ideally located on the fringe of the old town and in close proximity to the railway station. I leave the hotel just after 9 in the morning and walk through the park along the river to the bus stop. It is a 10 minutes leisurely walk.

CHECK-IN
Terminal: Departures are on the upper level of the terminal.
Counters: Dedicated Air Baltic counters.
Number of counters: There is a very long row of Air Baltic check-in counters, although this morning only one Business Class counter and one Economy Class counter are open.
Web check-in:
Check-in is available on the Air Baltic website and works very well. There is no app but if you have Passbook on your mobile, you can have the boarding pass sent to you by mail and can then download it onto your phone.
Self-service check-in at the airport:
Multi-purpose check-in machines are available right next to the entrance to the terminal.

LOUNGE
Location:
At the beginning of the B dock.
Type of lounge: Contractor lounge.
Name of the lounge: Prime Class lounge.
Access: There appears to be just the one lounge at Riga airport, which serves as the common purpose lounge for all airlines serving the facility. Access is either with a Business Class ticket or status in one of the airlines’ frequent flyer programmes.
Catering: The lounge has a good selection of hot and cold dishes and drinks.
Internet: Complimentary Wifi is available, the password is indicated throughout the lounge. In addition, there are Samsung workstations with internet access.
Facilities: The lounge is a good size and there are plenty of seating options. The upper level of the lounge is the quiet zone. Toilets are available in the lounge.

BOARDING
Priority boarding:
No.
Boarding for the flight starts pretty much on time. There is no separate call for Business Class passengers.

Today I shall be flying on the second CSeries aircraft Air Baltic received, which was delivered on 31 December 2016 and has only been in revenue service for less than two weeks.

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CABIN & SEAT
Configuration:
2 + 3.
Pitch: 30 inches throughout the cabin. Only the overwing exit row has a larger pitch.
Width: 18 inches for the aisle and window seats, 19 inches for the middle seat on the row of three.
AC Power:
Not available.
Audio and Video: Air Baltic has the same miniature size screens installed as SWISS. Those screens really are useless, they are smaller in size than the iPhone 6 Plus and because they are angled, if you are sitting by the window on the row of three, you can barely see anything on the screen.
Connectivity: Not available.

Air Baltic’s CSeries 300 have a seating capacity of 145. In Business Class the middle seat on the row of three and the aisle seat on the row of two are kept empty, which means there are three seats per row in the Business Class cabin. With the first four rows in the cabin dedicated to Business Class, this means the forward cabin has a maximum capacity of eleven seats (there is no A or C seat on row 1).

Obviously lot of thought has gone into the design and functionality of the cabin, which has a roomy, airy feel. The seats are in a very light shade of grey, so the cabin seems very bright.

The recline of the seat is good. Interestingly enough, when you recline the back of the seat, the whole seat also moves slightly forward.

The only negative point, as far as I can tell, is that there is no cabin divider.

SERVICE & CREW
The crew on this flight is friendly and welcoming like the one on the flight over the day before. There is a baby seated in the row in front of me crying his eyes out and the crew go out of their way to make the baby and his parents comfortable. In the good old days one might simply have assumed the child were possessed and would have had him exorcised. But alas, with all the political correctness going on these days people are somewhat reluctant to take such drastic measures…

Before the doors close, the crew pass through the cabin distributing the menu, newspaper and welcome drinks. There is a choice of water or orange juice.

We taxi out for departure, but there is a tick layer of snow on the wings and so we will have to deice first.

THE MEAL
Towel before the meal:
A fresh, scented hot towel is served ahead of the meal service.
Drink before the meal:
Apple juice.
Choice:
There is only one choice for the meal.
Delivery:
Tray service.
Type of meal:
Lunch.
First course:
Orange salad with pine nuts and parmiggiano shavings.
Main course:
Grilled salmon teriyaki with jasmine rice and shitake mushrooms.
Dessert:
Chocolate mousse.
Beverages:
Diet Coke.
Bread:
A selection of bread from the breadbasket, served with butter.

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The meal is really very good. The cheese goes surprisingly well with the orange in the first course and the main dish is quite tasty. The dessert is good too, but awfully sweet and sticky.

ARRIVAL
By the time the tray is removed, we have just under one hour to go to Zürich, so I ask for a pillow, lean back and go off to sleep…

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When we land in Zürich at 13h30 we are making history, as this is the first time ever that a Bombardier CSeries 300 has ever visited the airport. And it is quite apparent. On the final approach the field on the other side of the road from the perimeter fence is lined with spotters and once we touch down, many of the ramp workers are also stopping what they are doing to take a picture of our aircraft taxiing in – including the police!

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All in all, I rather enjoyed this flight. Perhaps it is just my imagination, but it seems to me that there were far less vibrations on this aircraft than on the previous CSeries flight I took with SWISS last year. But I shall have to ask our aerodynamicist at work about that.