Air Nostrum, Business Class – CRJ-1000: Madrid to Basel

Airline: Iberia
Aircraft: Bombardier CRJ-1000, operated by Air Nostrum
From: Madrid Barajas
To: Basel Mulhouse
Departure: 10h16
Arrival:
12h29
Flight time: 2 hours 13 minutes
Seat:
3F, window seat

The 7 Islas Hotel is located just off the Gran Via in the centre of Madrid. I exit the hotel just after 7h00 in the morning and walk five minutes to Tribunal metro station.

From there I take the metro line 10 to Nuevos Ministerios, which is two stops away. And then from there I catch the metro line 8 to Terminal 4. The metro service starts at 06hoo in the morning, with trains running every eight minutes.

At Terminal 4 I take the lift three floors up from the metro station to departures on level 2. Iberia Business Class counters are located on rows 780 to 799.

There is a dedicated security checkpoint for Business Class passengers, which is completely segregated from the other passengers and very efficient.

The Iberia Business Class lounge is hard to miss as you exit from security. The lounge is enormous and offers a wide range of seating options. It‘s a very nice looking lounge. As for food options though, it‘s a bit of a let down and only has very limited choices.

Terminal 4 is huge, and recently the airport authority was given planning permission to expand this already vast facility. My flight is boarding from gate K95, at the north end of the terminal, which is equivalent to Amsterdam’s Fokker farm.

I must say, I really dislike the Bombardier CRJ1000, because it’s such a badly designed aircraft and from the passenger’s perspective, it’s just narrow, tight and unpleasant.

On the starboard side there is a row one, right behind the lavatory. On the port side though, row 2 is the bulkhead row. According to the seat map when I checked in, there’s one person on row 1, two on row 2 – one on either side – and one person – that would be me – on row three on the starboard side.

Just before the doors close, a middle aged gentleman and his son appear from behind the cabin divider and park themselves on 3A and 3C and I have the sneaking suspicion the shouldn’t actually be sitting there. The doors close and the crew go through their routine duties, with the passenger address and then the safety briefing.

Unfortunately, for messrs father and son, the flight attendant notices something’s amisss and checks the flight manifest to figure out what it is. Of course it doesn’t take very long for her to realise that there are two passengers too many sitting in the Business Class section.

Sometimes the stupidity of humanity can be interesting to watch. If perhaps also a tad pathetic at times. The flight attendant asks the father what his assigned seat number is, to which he replies that he doesn’t know. So she then asks to see his boarding pass, only to find he should have been seated on row 16. When she explains this to him, he tells her he knows but suffers from an acute case of claustrophobia, which is of course made worse by sitting on row 16 and having to look all the way down this long metal tube.

But the flight attendant obviously has been doing this for a while, so she very sweetly explains just how bad she feels for him, and that he will have to move nonetheless once the seatbelt sign is turned off after take-off. So there you have it kids, don’t lie. It doesn’t pay off. You only end up looking like a dick in front of your son, at an age when he already thinks you’re nothing short of embarrssing anyway.

We take off towards the north. I’ll say this though about the CRJ1000: when you’re sitting up front, it really is very quiet and there’s something quite poetic climbing out of the vast expanse of the flat landscape around Madrid.

No sooner has the seat belt sign been turned off, the crew are released to start their service, which begins with a glass of orange juice, followed by an unscented hot towel. One of the cabin crew comes through the cabin asking what we’d like for brunch. There is a choice between a melted cheese and ham sandwich and a tortilla.

The tray is served with the hot meal, a bowl of fruit and the cutlery on it. My first impression is that the tray looks very empty. But then the crew come though the cabin with warm bread and shortly after make a second round offering croissants and chocolate doughnuts.

The hot meal consists of a warm tortilla, spinach, pumpkin and a sausage.

To drink with the meal I ask for a coffee and some sparkling water. I’m surprised when the cabin crew brings me a half-litre bottle and leaves it there for me.

I spend the rest of the flight reading with the warm glow of the morning sun on my face. Eventually we make our approach into Basel from the south. But the clouds are very low today, so that we’re already more or less past the city before we actually break through the cloud.

Our flight comes to an end on the non-Schengen side of the terminal. However, we are then bussed to the other side, which is also non-Schengen but for flights arriving from countries which would actually be in the Schengen area if France so much as respect the Schengen agreement. Every time I pass through Basel, they’ve thought up something new to make the process even more convoluted and complicated…

At least the airport isn’t too busy, so there’s next to no queue for immigration and my suitcase arrives quickly.

I now have three days in the office before I’ll be gone for a while… stay tuned.

Air Nostrum, Business Class – Bombardier CRJ1000: Madrid to Casablanca

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INTRODUCTION
It’s Wednesday morning and we’re running a day late, which means we’re going to miss the start of the user group meeting in Mohammedia. On a positive note though, it’s an absolutely gorgeous day here in Madrid.

We take the Hilton airport shuttle at 08h00, which get us to terminal 4 around ten minutes later.

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CHECK-IN
There is a separate check-in area for Business Class passengers. The nice thing about Madrid’s terminal 4 is that no matter what time of day you come here, there never seems to be anyone there. And today is no different.

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There is a dedicated fast track for security for Business Class passengers.

THE LOUNGE
As our flight is operating to a non-Schengen country, the flight will be departing from the satellite terminal, which can only be reached as a passenger by airside metro. The journey across will take a little more than five minutes.

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The entrance to the lounge is literally in the middle of the duty free shop, which as good a place as any I guess.

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I think the only thing one can criticise about this lounge is that it has no toilets and showers. Other than that though, I think this is really one of the nicest lounges I’ve ever been to. Of course it helps that, like the rest of the terminal, the place is more or less deserted. But even so, the lounge has a very elegant, understated look and feel and the light filtering in through the blinds casts some nice shadows across the otherwise bright space.

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The food and drinks options are also very good and the way everything is presented is simple but nice.

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BOARDING
We leave the lounge about ten minutes before boarding should be begin. But by the time we reach the gate just a few minutes later, the status of the flight is already ‘gate closing’. We head through the gate and then downstairs to where a bus is waiting to bring us to our aircraft. And then we wait.

At this point I should perhaps comment that I’ve never been on a flight with Iberia which did not include Spaniards bitching about the sad state of their national airline. It seems to be a bit of a national sport and I’m not even quite sure why. And this flight is no different. All of a sudden, a young man steps outside and starts complaining to the bus driver about how scandalous it is to keep us waiting in such a tight bus (this guy has obviously never experienced rush hour on the Central line…).

In any case, eventually we drive off and a short while later our bus pulls up in front of our aircraft for today’s flight, a Bombardier CRJ1000 of Air Nostrum.

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THE CABIN
I have already commented a few times that I really, really do not like the CRJ series of aircraft. I find them very cramped and uncomfortable. But fortunately, this aircraft has some decent seats with a good enough amount of padding to be comfortable.

The seating configuration is 2 + 2 throughout, even in Business Class. Initially, I’m sitting next to the wiry R., who has managed to snag the window. But once boarding is completed, the cabin attendant himself comes to point out to me that I may shift to the other side of the aisle, where both seats are still empty.

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SERIVCE
The cabin crew consists of a young male and a young female flight attendant. The male is really good at his job. He’s personable and tries to anticipate any wishes his passengers may have. The young lady is okay, but I think she might improve if she were less focussed on looking pretty.

While we’re still on the ground the crew pass through the cabin with a good selection of Spanish and international newspapers and distribute pre-packed scented towels.

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THE MEAL
I think the meal service on Air Nostrum is probably better than the one you get on Iberia. The breakfast consists of a bowl of fruit, gazpacho soup and a choice of either toast with olive oil and cheese or a ham and cheese quiche. The crew also pass through the cabin twice with the breadbasket.

For the main dish I go with the toast and cheese, which is simple but nice. My first choice from the breadbasket is a nice big croissant. The second time they pass through the cabin, I have the other pastry, which is filled with some sort of vanilla cream and is also excellent.

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Shortly after the trays have been removed, the strait of Gibraltar comes into view. And I must say, it really is quite a sight to behold. It also makes you realise just how close Europe really is to Africa.

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We cross into Africa and I’m surprised by how lush and green everything looks! I must admit I was kind of expecting desert all the way… Eventually we start our descent, flying over vast stretches of farmland.

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ARRIVAL
Eventually we land in Casablanca more or less on time. The airport is fairly busy and as a result, it takes us a whole hour of queueing at passport control before we are finally allowed into the country. You need to complete an embarkation card to enter, but nobody will bother to tell you that in advance and the signposting is non-existent.