A few weeks ago, Air France sent me an email advising me that a booking I had pending with them had been cancelled as the result of the COVID19 pandemic. And then I promptly forgot about the booking.
At 10h30 this morning, I figured I needed to get myself and my reservations/cancellations sorted out. So I logged into my Air France account and requested a full refund of my ticket using the corresponding form in the PNR.
Just after 14h00 this afternoon, so the same day, I received two emails from Air France. One was an automated message confirming that the refund had been processed. The other was a message from an employee of the Air France Platinum hotline with more information about the refund process. My interaction with Air France was swift, efficient and very polite.
Thanks a lot Air France!
On 18 March 2020 I called Lufthansa to cancel a First Class ticket. It took me one hour of trying unsuccessfully to actually get on the line to Lufthansa, and then another hour before an agent could attend to me. Since then, I have called Luthansa three more times in this matter. The first time, I was told the refund was being processed as we speak, and I should expect to receive the money within days. Which evidently turned out to be a blatant lie. The second time I called, the agent told me she was “not trained well enough” to be able to tell be what the situation with the ticket was – but promised to call back the next day. Which never happened either, surprisingly. The third time I called, I had a really great guy on the phone – simply because I think he was the first employee of Lufthansa’s so far who was honest. Alas, he honestly could not tell me if and when I might get a refund… five months later I’m still none the wiser.
I am aware of the fact that for many people, the isolation that comes with social distancing is distressing and may be the cause of concern and anxiety; and by no means to I want to diminish or disregard the struggle of anyone finding it difficult to cope in the face of this unprecedented situation.
For me though, the pandemic has also had its good sides. It has certainly allowed me to slow down considerably, especially given how much travelling I was doing before the outbreak. And when I feel the need to escape the physical confines of the current situation, my happy place are the memories of the many places I have been fortunate enough to visit over the years. And of course, those memories tend to come with a very heavy dosage of airplanes and airports.
This blog post is not so much of a trip report. I’d rather avoid calling it a trip down memory lane too because that is just lame… But rather, when I went through the photos I am posting here, I kept wondering to myself ‘man, how on earth did they manage back then…?’. I like to think that in many years to come, people will look back on 2020 and think the same; and then come to the realisation that while perhaps nothing is still the same, at least it has changed for the better.
So, it’s 1987, 33 years ago. I’m a slightly awkward thirteen year-old adolescent. My face, or rather my upper lip, is covered in a dark, downy fluff which I’d like to get rid of. But rumour has it among the other boys at school that if I take my dad’s shaver to get rid of the stuff, it’ll only come back stronger, until eventually I’ll have it all over my face and will have to get rid of it on a daily basis – unless of course, I want to end up looking like captain caveman…
Buying a ticket
In 1987 the world wide web is still three years away. As such, tickets have to be purchased with a travel agent or directly with the airline by phone or by visiting one of their airport or town offices.
But at least for your efforts the airlines have the decency to provide you with a ticket wallet for your travel documents.
The airline ticket is something that exists independently of the flight booking or PNR. The ticket has a document number and a ticket number. The first three numbers are the airline designator. So in this case, 643 marks an Air Malta document. The airline ticket is a booklet with a maximum of four coupons, the passenger receipt and the audit coupon.
And yes, back in 1987 a hand-written ticket is actually quite normal, as long as the validator in the top right corner is visible. Bascally, every coupon in the ticket had a sheet of red carbon paper at the back, so what is written on the first page is printed on all subsequent pages too.
In Economy Class there are only few different booking classes, such as the APEX, PEX, SUPERPEX and Full fare. The main difference between the PEX fares and the full fare is that the fomer have a restricted validity period, for example one month from the date of original departure.
In the absence of computers or a check-in system, in Malta at least, check-in is done completely manually. Which means that first the station prints a passenger list with all the names. Then a twin desk of counters opens for check-in, with two agents sharing large sheets of papers with small stickers on them with seat numbers. To issue the boarding pass, the check-in agent first peels off the sticker and stamps it to an empty boarding pass. Then they write down the seat assignment on the passenger list. Check-in closes when there are no stickers left or all the names have been ticked off…
The Boeing B 720
When the Maltese government decided to set up its own airline, it soon realised there was no expertise on the island to do so. Initially, the tender to support the government in setting up an airline was supposed to go to Pan Am. But then at the last moment Pakistan International Airline made a bid that was simply too good to refuse – because it also included three used Boeing B 720s. At the time, the offer faced a lot of opposition in Malta, because it was obvious that the aircraft PIA was offering Air Malta were already quite old. Even so, the Maltese government went ahead and in April of 1974, Air Malta set up operation. Later on, they would purchase two more of the type from Western Airlines to operate a total of five aircraft. The Boeing B 720 remained with Air Malta until 1989, when they were replaced with a fleet of six factory new Boeing B 737-200s.
I more or less grew up with the Boeing B 720. We lived in St. George’s bay, which is quite near the airport in Malta. The P&W JT3D-1 turbofan engines were outrageously loud by today’s standard and made a very distinct noise that sounded a lot like a whistle. As such, they were rather hard to miss.
I always enjoyed the B 720 because it felt very solid, as though it was built to last. But as a child you don’t realise or understand that nothing lasts for ever. When I was young I was always keen to try out new aircraft when we travelled as a family. When Air Malta started taking delivery of the B 737s, I would always hope there would be an aircraft change and that we’d get one of those instead of the rickety old 720s. But today I must say, I really miss the aircraft.
Back in those days, catering was not one of Air Malta’s fortes, and quite frankly they could have done without asking your for beef or chicken, because most of the time it was impossible to identify what was on the tray in front of you anyway. I haven’t got any photos of Air Malta meals from back then, but I did find some interesting ‘accessories’ in my archives.
Air Malta is now 46 years old, like me. After the Boeing B 720 and the B 737-200 the company went on to operate the B 737-300, -400 and -700, the B 727-100 and -200, the BAe ATP, the Avro RJ70, the Airbus A 310-200, and a few wet-leased types. Right now, the company is in the process of replacing its A 320 fleet with the A 320NEO. It remains to be seen how Air Malta will weather the storm, especially given that tourism is Malta’s bread and butter and the airline’s main role is to deliver fresh tourists to the island.
The BAe ATP and the Airbus A 310 are the only two types operated by Air Malta that I never flew on with the airline. The B 737s were always fine. The Avro RJ70 was dreaful and so cramped it really was nothing short of a human rights violation. But the Boeing B 720B will always be the best of the lot. Probably not just beause it dates back to an era when airlines simply saw now need to have to pack in the tourist and could therefore afford to give passengers at least some comfort – even in Economy Class. But I also think I will always be very fond of the B 720B because I associate it with summer holidays at the beach in Malta.
This is a previously unpublished trip report from 2012
Transfer in Brussels
The flight from Stockholm ejects me straight onto the A concourse of the Europa pier in Brussels. All the Schengen lounges are located one floor up from the public airside area at the start of the pier.
The SAS Business Class Lounge
My Senator status entitles me to use any Star Gold lounge, so obviously I decide to go for the SAS lounge for the simple reason that I’m quite intrigued to see that they even have their own lounge in Brussels.
The facilities inside the lounge are nice, this could be a SAS lounge anywhere in Scandinavia. The only thing I’m not really so sure about though, are the orange Buddah figurines covered in velvet that have been nailed to the wall…
Boarding is from gate A 35, which is a bus gate. And judging by how few passengers get on the bus before we eventually leave, I suspect the flight is going to be more or less empty.
The flight today is operated by a Bombardier Dash 8-400 of Austrian Airlines, which still retains it’s Austrian livery. Only the titles have been removed and replaced with those of SN Brussels Airlines.
Over the years, Basel has seen just about every narrowbody type ever operated either by SN Brussels Airlines or on their behalf operating the Brussels to Basel route.
It is somewhat unfortunate that the branding expert at Austrian Airlines is evidently colour blind. At least, I have no other explanation for the onslaught of colour that hits me as I enter the cabin. I mean, the red uniforms with those hideous red stockings are bad enough. But the way the red clashes with the various shades of snot-green colour of the upholstery and carpet is seriously making my eyeballs hurt. But at least one of the bulkheads is sky blue.
On the up side, the flight is nearly empty, so I can pick any seat I like!
Given that the flight time to Basel is usually a little less than fifty minutes, there is no buy on board on this flight. Instead, each passenger is treated to any choice of drink from the bar trolley and a packet of Doritos, which I have no intention of eating and don’t even bother to open.
And then we’re already descending into Basel and then I’m back in the sweltering heat.
SN Brussels is a strange airline. Okay, as a former Swissair employee there’s probably still some resentment in me for the airline formerly known as SABENA. But even so, I just find SN Brussels very boring and nondescript. I wouldn’t go out of my way to avoid them, but I also don’t think I’d actively seek them out for my next trip.
Airline: Air France Aircraft: Airbus A 318 From: Paris Charles de Gaulle, Terminal 2F To: Genève Cointrin Departure: 13h03 Arrival: 14:33 Flight time: 1 hour 30 minutes Seat: 3A
This post marks the beginning of my sabbatical: my six months of paid leave start on 1 March 2020. Before I eventually do get on the plane to Oz though, there are still a few things that need taking care off. So I will still need to go to Luxembourg twice before I’m well and truly gone. This post and the next are of the positioning flights to break in the ticket, so to speak.
The first leg will be from Paris Roissy to Geneva. The flight is operated by Air France, but also carries the codes of SWISS and Air Mauritius.
As such, the flight will operate out of Terminal 2F, which is the Air France Schengen terminal. Air France has a dedicated check-in zone for its SkyPriority and Business Class passengers.
During the check-in process I interact with three Air France employees and obviously they have all been properly trained in customer care. The first is a middle aged man at the entrance to the check-in area. I approach him and ask if I can check in here, even though I‘m booked on the LX flight number.
He welcomes me to Air France and tells that bien sûr, I‘m welcome to check in here, and makes a joke that with SWISS being located in the ‚flying saucer’ on the other side, by which I figure he means Terminal 1, boarding might be a bit cumbersome.
Next a young woman ushers me to a free counter, where another young lady welcomes me to Air France and checks me in. Of course, I know that this amount of staff is a luxury not many airlines can afford. And I know Air France isn‘t exactly in excellent shape financially. But seriously, from the perspective of the passenger experience, this is really how it‘s done. Lufthansa, are you even paying attention…? As I exit the check-in area, all three wish me a pleasant flight.
The two piers at 2F are very elegant and stylish, but also not very practical. Today it‘s okay because there aren‘t that many passengers. But when it‘s busy, it‘s difficult to get through.
The lounge is one level down from the main airside area and is spread out over two levels. In typical Air France manner, the services available on both levels are identical and include a fully stocked bar as well as a counter with savoury dishes and another with sweet dishes. I can highly recommend the crêpes sucrées. Although you probably don‘t necessarily need to have five like me…
Throughout the lounge the Air France branding is visible, from the posters on the wall to the pattern on the floor. The lower level is usually a little less crowded, by the way.
Boarding is strictly by zones, with Business Class passengers boarding in zone 1.
From the inside, the Air France A 318 is easy to distinguish from the A 319 because it has cloth seat covers instead of leather. On every row of three there are four USB ports. The aircraft also has wifi available and the crew will distribute information cards in Business Class with instructions how to log in.
On today‘s flight there are six rows ahead of the cabin divider for a total of 24 seats. I count 20 passengers in the forward cabin. Incidentally, on the port side, there is no row 1. So row 2 is the bulkhead row.
There are two cabin crew in the Business Class cabin. Both of them are middle aged. The female cabin crew is elegant in her appearance and very charming in dealing with passengers.
Once the doors close, packaged and scented wet towels are handed out. The flight time is 55 minutes.
Despite the short flight time, Air France does a full meal service on this flight. Given the size of the cabin, the trays are served from the trolley.
On the tray there is an asparagus salad and shrimps on a raspberry coulis, which taste much better than they sound.
In addition, there is a small plate of cheese. The crew offer warm bread from the basket to go with that.
For dessert there is a rhubarb tarte and a small piece of dark chocolate. The flight attendant is very attentive and goes out of her way to make passengers feel comfortable. If only flying could always be like this…
At 13h40 the captain comes on the PA to inform us that there will be a delay of about thirty minutes for our arrival, due to the fact that there was a dog on the runway and all arrivals had to be halted for forty minutes while they caught it.
As you may have guessed, I’m a big fan of Air France. Even so, I have to say that on this trip they really impressed me. First of all, because I find it refreshing that the staff on the front line who deal with the passengers obviously seem to enjoy their jobs. Or at least are sufficiently motivated to deliver a seamless and rather pleasant customer experience.
Eventually, we land at 14h33 and taxi to our stand in the French sector of the airport. And that‘s when the culture shock sets in…
Airline: Air France Aircraft: Embraer 190 From: Euroairport Basel-Mulhouse Freibourg To: Paris Charles de Gaulle, Terminal 2G Departure: 06h20 Arrival: 07h20 Flight time: one hour Seat: 7F, window
On Friday evening I receive an e-mail from Air France, informing me that HOP would be going on strike on Monday and that my flight to Paris may be affected. I should be routing Basel – Paris – Luxembourg. On Sunday morning I call Air France from Malta to ask them what to do. Air France customer service is really very good, at least it is if you’re a Platinum member. A Belgian friend of mine, let’s call him the big, friendly C., refuses to fly Air France because he says their frequent strikes make them unreliable. But I tend to disagree, because Air France is a professional striker, in the sense that when they do go on strike, it’s usually in a well prepared, very organised and civilised way. If BA or Lufthansa were to go on strike, it would be complete and utter chaos, because they’re amateur strikers and used to everything going according to plan. But I digress. So their customer relations are very good and within minutes I’ve been rebooked onto the KLM flight via Amsterdam and even have a new e-ticket confirmation.
On Suday evening I arrive back in Basel from Malta at 22h40, one hour later than expected. As we taxi in, I notice the KLM flight that nightstops in Basel is conspicuously abesent, even though it should normally have arrived by 21h45.
I get on the bus to take me home, which is when I receive a message from KLM informing me that the flight from Basel to Amsterdam has been cancelled due to severe weather in Amsterdam. So once I get home, in between unpacking and packing again, I’m on the phone again to Air France.
At least by now they already know that my original flight to Paris will not be affected by the strike after all, and therefore, I am rebooked onto the original flights I had selected for this trip. And that girls and boys, is how I find myself at 05h25 on the airport bus again after a really rather short night’s rest.
There are two early morning flights to Paris which leave within just a few minutes of each other. The one flight goes to Orly, while the second flight goes to Roissy. The flights board from gates 2 and 1 respectively. My flight to Roissy this morning is completely sold out, no doubt due to the passengers that have been reprotected from the cancelled KLM flight.
This is my first flight with Air France since the introduction of the domestic Business Class product. The first two rows are for Business Class passengers. Unfortunately, on row 7 I’m too far back to catch a glimpse of what the service is like. What I do know though, is that seating is the same as on KLM, meaning that the adjacent seat is not left empty.
The seat pitch on row 7 is good though. The only complaint I have, is that it’s right next to the engine and the noise is quite loud.
We take off towards the south and then make a right turn to point us in a westerly direction.
The service in Economy Class consists of a choice of hot and cold drinks and a small packaged madeleine, which hits the spot nicely. The flight attendant tells me to mix one creamer and sugar with my hot chocolate for the best possible result. And she’s right.
There are two females working in the cabin this morning, and both of them are really good. They’re very friendly and do a lot of smiling and chatting with the passengers as they pass through the cabin.
Eventually we land after a flight time of one hour. It’s wet and windy here in Paris this morning. At Paris Charles de Gaulle airport, terminal 2G is dedicated to small regional jets and turboprop operations and is the hub of Air France’s HOP operation.
It’s a bit remote from the main terminal complex at CDG2, but for me its very convenient, because the flight to Luxembourg will also be leaving from here, so I will not have to change terminals.
Airline: Air Malta Aircraft: Airbus A 320 (previously operated by SriLankan) From: Zürich Airport To: Malta International Ariport Departure: 18h15 Arrival: 20:10 Flight time: 1 hour 55 minutes Seat: 12A, window seat on the first overwing emergency exit row on the port side
Today I’m on my way to Malta. The big plan is to spend two weeks working on my research in peace and quiet, without any of the usual distractions at work. The first part of this journey is pretty much identical to my penultimate post on Air Europa last week, to the extent that I take the same train from my office to the airport and even check-in at the same place. Air Malta checks in with Swissport on row 3 of Check-in 2.
Given that I only recently posted two reports on Air Malta, I wasn’t really sure if I wanted to post yet another. But then I realised it’s been a while since my last flight in Economy Class with Air Malta, and certainly this is my first flight since they introduced full buy on board service. So there you go.
I reach the gate at 17h05, which is the boarding time indicated on the boarding pass. My aircraft is just pulling onto the stand, having arrived in Zürich with a delay of thirty minutes.
Eventually, boarding starts at around 17h30, ten minutes before the scheduled departure time. The flight is surprisingly busy, given that it’s the low season. It’s not completely sold out, but from what I can tell there aren’t that many empty seats left.
I’ve reserved seat 12A, which is the window on the port side emergency exit. On the A 320 there are two exit rows. The first one is my preferred choice because it’s far enough from the next row that the guy behind you cannot poke his knobbly knees into your coccyx and the guy infront of you can’t recline because the exit row is behind them. Perfect!
As my luck would have it, the middle and aisle seats remain empty for the whole flight. So I have a whole row of three to myself.
There are five crew on this flight and they really are excellent. They’re very laid back but still professional. One of them explains the operation of the emergency exit to the guy behind me and he tells her he’s seen this all before. Undeterred, she explains very nicely that she’s obliged to explain it to him just the same.
Once we’re airborne, the crew pass through the cabin taking orders for hot snacks. There’s a choice of about five hot dishes on the inflight menu. Although two already sold out on the inbound to Zürich. So I decide to go with the vegan Lasagna. I’m not even that hungry, but I’m curious.
Twenty minutes later my food arrives. With that I order a Diet Kinnie and a KitKat, for a total of EUR10. The Lasagna is surprisingly not bad, considering what it is. I’ve had worse. Like on Dragon Air. Much worse. Even so, I do find EUR10 a bit steep for such a meal.
The flight is uneventful. We land in Malta at 20h10, with a delay of only ten minutes and after a flight time of slightly less than two hours. Alas, we’re parked sufficiently far away from the terminal to warrant sending a bus to pick us up. I was hoping we’d be allowed to walk, so I could take a picture of my aircraft.
The weather is not up to Malta’s usual standards, unfortunately. It’s only about 15 degrees Celsius and overcast. But at least it’s not raining and it’s still 15 degrees warmer than Zürich when we departed this evening.
Airline: Iberia Aircraft: Bombardier CRJ-1000, operated by Air Nostrum From: Madrid Barajas To: Basel Mulhouse Departure: 10h16 Arrival: 12h29 Flight time: 2 hours 13 minutes Seat: 3F, window seat
Getting to the Airport
The 7 Islas Hotel is located just off the Gran Via in the centre of Madrid. I exit the hotel just after 7h00 in the morning and walk five minutes to Tribunal metro station.
From there I take the metro line 10 to Nuevos Ministerios, which is two stops away. And then from there I catch the metro line 8 to Terminal 4. The metro service starts at 06hoo in the morning, with trains running every eight minutes.
At Terminal 4 I take the lift three floors up from the metro station to departures on level 2. Iberia Business Class counters are located on rows 780 to 799.
There is a dedicated security checkpoint for Business Class passengers, which is completely segregated from the other passengers and very efficient.
The Iberia Business Class lounge is hard to miss as you exit from security. The lounge is enormous and offers a wide range of seating options. It‘s a very nice looking lounge. As for food options though, it‘s a bit of a let down and only has very limited choices.
Terminal 4 is huge, and recently the airport authority was given planning permission to expand this already vast facility. My flight is boarding from gate K95, at the north end of the terminal, which is equivalent to Amsterdam’s Fokker farm.
I must say, I really dislike the Bombardier CRJ1000, because it’s such a badly designed aircraft and from the passenger’s perspective, it’s just narrow, tight and unpleasant.
On the starboard side there is a row one, right behind the lavatory. On the port side though, row 2 is the bulkhead row. According to the seat map when I checked in, there’s one person on row 1, two on row 2 – one on either side – and one person – that would be me – on row three on the starboard side.
Just before the doors close, a middle aged gentleman and his son appear from behind the cabin divider and park themselves on 3A and 3C and I have the sneaking suspicion the shouldn’t actually be sitting there. The doors close and the crew go through their routine duties, with the passenger address and then the safety briefing.
Unfortunately, for messrs father and son, the flight attendant notices something’s amisss and checks the flight manifest to figure out what it is. Of course it doesn’t take very long for her to realise that there are two passengers too many sitting in the Business Class section.
Sometimes the stupidity of humanity can be interesting to watch. If perhaps also a tad pathetic at times. The flight attendant asks the father what his assigned seat number is, to which he replies that he doesn’t know. So she then asks to see his boarding pass, only to find he should have been seated on row 16. When she explains this to him, he tells her he knows but suffers from an acute case of claustrophobia, which is of course made worse by sitting on row 16 and having to look all the way down this long metal tube.
But the flight attendant obviously has been doing this for a while, so she very sweetly explains just how bad she feels for him, and that he will have to move nonetheless once the seatbelt sign is turned off after take-off. So there you have it kids, don’t lie. It doesn’t pay off. You only end up looking like a dick in front of your son, at an age when he already thinks you’re nothing short of embarrssing anyway.
We take off towards the north. I’ll say this though about the CRJ1000: when you’re sitting up front, it really is very quiet and there’s something quite poetic climbing out of the vast expanse of the flat landscape around Madrid.
No sooner has the seat belt sign been turned off, the crew are released to start their service, which begins with a glass of orange juice, followed by an unscented hot towel. One of the cabin crew comes through the cabin asking what we’d like for brunch. There is a choice between a melted cheese and ham sandwich and a tortilla.
The tray is served with the hot meal, a bowl of fruit and the cutlery on it. My first impression is that the tray looks very empty. But then the crew come though the cabin with warm bread and shortly after make a second round offering croissants and chocolate doughnuts.
The hot meal consists of a warm tortilla, spinach, pumpkin and a sausage.
To drink with the meal I ask for a coffee and some sparkling water. I’m surprised when the cabin crew brings me a half-litre bottle and leaves it there for me.
I spend the rest of the flight reading with the warm glow of the morning sun on my face. Eventually we make our approach into Basel from the south. But the clouds are very low today, so that we’re already more or less past the city before we actually break through the cloud.
Our flight comes to an end on the non-Schengen side of the terminal. However, we are then bussed to the other side, which is also non-Schengen but for flights arriving from countries which would actually be in the Schengen area if France so much as respect the Schengen agreement. Every time I pass through Basel, they’ve thought up something new to make the process even more convoluted and complicated…
At least the airport isn’t too busy, so there’s next to no queue for immigration and my suitcase arrives quickly.
I now have three days in the office before I’ll be gone for a while… stay tuned.
Airline: Air Europa Aircraft: Embraer 195 From: Zürich To: Madrid Barajas Departure: 18:51 Arrival: 20:36 Flight time: 1 hour 45 minutes Seat: 14D, aisle seat on the emergency exit
At 16:54 I catch the train back to Zürich airport and make my way to Check-In 2, row 3, which is where Swissport has its counters for the smaller airlines like Air Baltic, Air Malta and Air Europa.
There‘s nobody else checking-in right now, so I‘m seen to straight away. And then from there I head for security, which is just as quiet.
Air Europa uses the Dnata lounge in Zürich, located towards the end of the airside centre, near the B pier. The lounge is completely packed and there‘s hardly any room to sit.
Eventually, I find a place to settle and get myself some food. The selection in the lounge is good, with a choice of salads, soup and a pasta dish to choose from.
Considering they‘re a handling agent, boarding an aircraft is something Swissport doesn‘t do very well at all. An announcement is made that boarding will be by zones, starting with zone 1. only, no further announcement is made, resulting in the inevitable scrum by passengers. In fact, boarding is utter chaos and the original two queues expand quickly into a riot-scale pushing and shoving extravaganza.
Eventually though, I make it onto the plane and settle into my seat on the emergency exit.
Again, the seat pitch on the exit row is great. I also think Air Euopa have better padding on their seats in the Embraer than KLM, Air France or Helvetic.
There are three crew in the cabin. As I don‘t make any purchases from the inflight menu, my interaction with them is limited. But the safety briefing they give is professional.
The flight itself is very bumpy for most of the journey. To the extent that even the crew had to be seated. Which is good, because the rocking puts me right off to sleep!
We land slightly head of schedule. In Madrid Air Europa operates out of Terminal 3, which has its own metro station. Public transport in Madrid is quite cheap. Although you need to purchase a supplement for journeys to and from the airport.
Airline: Air France Aircraft: Airbus A 321 From: Paris Charles de Gaulle (Roissy) To: Zürich Departure: 13h20 Arrival: 14h15 Flight time: 55 minutes Seat: 25A, emergency exit on the port side
Transfer in Paris Roissy
I disembark the Airbus A330-200 that brought me to Paris from Dubai and enter into Terminal 2E. My connecting flight to Zürich will depart from Terminal 2F, which sits opposite 2E. The route to take is clearly signposted for connecting passengers.
The security check is done in Terminal 2E and there is a dedicated queue for SkyPriority passengers. Right behind security is the passport control to enter the Schengen area. And then from there it‘s just a short walk to the main airside area of 2F.
Terminal 2F has two piers. And like the other terminals, it also has a striking desing.
By the time I get to 2F it‘s 12h, and I still have 50 minutes before boarding for the next flight begins.
The Air France lounge, le Salon, is located one floor below the gate area.
The lounge is very busy, which is why I don‘t take any photos. It has a good selection of hot and cold drinks and cold snacks, which are replenished and changed throughout the day.
At 12h35 I leave the lounge to find my gate. The flight is departing from F49, which is right next to the escalator coming up from the lounge. Boarding has just started for zones 1 and 2.
I‘m seated on row 25, which is the second emergency exit row on the A 321. Leg space is absolutely brilliant. What‘s more, the middle seat stays empty, so I have more than enough space to spread out!
On the down side, there is no window on row 25. But it‘s cloudy all the way to Zürich anyway, so that‘s okay.
As soon as we‘re airborne, the service begins. As a snack there is a tomato and egg sandwich. To drink I have a can of Perrier.
Eventually we touch down at 14h15. By 14h46 I‘m already on the train to the office, where I need to sign off a few documents. And then from there I head back to the airport.
On the four flights I took with Air France for this trip to Dubai, the airline provided a solid product at a consistently high standard. Unlike boring Lufthansa in its perpetual identity crisis and dreadful BA, flying with Air France is still a pleasure, firmly establishing them, in my view, as Europe‘s best airline right now.
Airline: Air France Aircraft: Airbus A 330-200 From: Dubai To: Paris Charles de Gaulle Departure: 07h00 Arrival: 11h10 Flight time: 7 hours 10 minutes Seat: 3C, aisle seat
Air France operates two daily flights from Dubai to Paris. AF655 is the night time service which departs Dubai at 01h30, to arrive in Paris at 06h15 in the morning. This flight is operated by a Boeing B 777-300ER and features Air France’s fabulous la Première.
AF659 is the day time service that leaves Dubai at 06h40 and arrives in Paris at 11h40. This service is operated by an Airbus A 330-200. Air France is currently in the process of refurbishing the Business Class cabin on its Airbus A 330s. In both the old and new versions, the seating configuration is 2 + 2 + 2, seeing as the aircraft are mostly deployed on mid-haul sectors only. The main difference between the new and the old seat is that the old seat is an angled lie-flat, while the new seat is also lie-flat but horizontal.
Theoretically, only aircraft in the new configuration are operated to Dubai. However, for operational reasons it may happen that you will find yourself sitting in an aircraft in the old configuration.
If check the seat map, in the new cabin the first row on the port side is row 1. Whereas in the old configuration, the bulkhead row on the port side is row 2.
Getting to the Airport
I leave the Sofitel Downtown near Burj Khalifa at 04h26. The journey to the airport takes exactly 14 minutes to complete – partly because there is hardly any traffic with it being the weekend, and mainly because the driver clearly has a pressing appointment with death and thinks I might fancy coming along for the ride.
Air France operates out of Terminal 1 in Dubai. Check-in is done in area 2 and there are seven counters open when I arrive.
When I arrived in Dubai a week ago, the immigration officer stored my passport data, so that I could use the biometric smart gates. As a result, passport control for departures is now very swift and painless.
At this time of the day, Terminal 1 is not very busy. As such, security only takes a few minutes and then I’m on my way to the shuttle that will take me to the D gates.
In Dubai Air France uses the SkyTeam lounge for its Business Class passengers. The lounge is very spacious. I’d like to say it’s also quiet, but that would be a lie, because there’s this beastly little squirt making enough noise for ten. Luckily the little creep soon vanishes when the Saudia flight to Jeddah is called for boarding. Peace at last…
Boarding starts at 05h55. It’s still dark outside and the location of the gate makes photos of the aircraft impossible.
Boarding is by zones, with Business Class passengers in zone 1 boarding first.
My first impression of the seat is good. The cabin looks tidy and the seat configuration is practical. There is a stowage compartment right below the video screen and in the side of the seat.
The inflight entertainment has touch screen technology and the picture is very sharp. Complimentary wifi for text messages is available. For more capacity, passengers can purchase individual packages.
The divider between the two seats is good, and in the open position offers at least some privacy.
On this service, Air France serves the main meal immediately after take-off, which I think is rather inconvenient, because most passengers have had an early start and want to sleep, more than anything else. And so I decide to skip the meal and go off to Noddy land instead. In the bed position the seat is very comfortable, and together with the thick blanket and plump pillow makes for a good few hours of sleep.
The First Meal
I wake up halfway into the flight. One of the crew sees me and immediately comes to ask if I’ll have breakfast, which she subsequently brings me with an espresso and fresh orange juice.
The meal consists of a plate of smoked salmon and smoked turkey.
Fruit salad and yoghurt.
And a selection of bread.
There is also a choice of English breakfast or sweet crêpes. But seeing as I already had something to eat in the lounge, I decide to skip the hot meal.
The Second Service
A bit over an hour out of Paris the lights come on and a light snack is served.
It consists of three small canapés with cheese, salmon and grilled vegetables.
A bowl of fruit.
And a strange looking dessert I steer clear of…
The crew on this flight are truly excellent. Throughout the journey they are constantly passing through the cabin and even actively asking passengers if there’s anything they can do for them.
Eventually, we land in Paris ahead of schedule, despite the detour via Saudi Arabia. The flight ends at Terminal 2E. I now have to make my way to 2F for my onward connection.