Austrian Airlines, Economy Class – Embraer 195: Vienna to Basel

Introduction

Today I’m on my way from Vienna back to Basel. My flight departs at 17h40 and the hotel refuses to grant me a late check-out. So I exit the SO/ Vienna hotel just after 12h00 and make my way to Wien Mitte railway station to dump my suitcase and bag in a locker. It’s only ten minutes on foot from the hotel to the station. You could take public transport instead, but I suspect that would probably take longer.

Once that’s settled, I decide to pay a visit to Schloss Belvedere, which houses an extensive collection of paintings by Gustav Klimt.

On my way back to Wien Mitte I make a brief stop at the Konditorei Oberlaa for a last helping of Kaiserschmarn, a kind of fluffy shredded pancake served with jam and has comfort food written all over it.

Getting to Vienna Schwechat airport

From Wien Mitte there are frequent trains to Vienna airport. The journey will take about 25 minutes and costs EUR4.80 for a single trip for one person. However, if you’re travelling with somebody else, you already qualify as a group, in which case the fare is only EUR5.20 for both.

“Europe without Greece is like partying without drugs”. Indeed, it’s very patriotic and I think the Greece ministry of tourism should adopt this as its new slogan…

Check-in

Austrian Airlines checks in at Terminal 3. I’ve already received my boarding pass online, but I still need to drop off my suitcase. Austrian Airlines’ self-check in process for Economy Class passengers is easy to use and has been well planned. As you come off the escalators that lead up to departures, there is a large area with very easy to use scanning machines.

You scan your boarding pass and the machine will ask you to confirm your name. Once that’d done, the baggage label is printed. The queue for the fast bag drop is long, but at least it moves quickly.

At the counter where a check-in agent once used to sit, there is now another scanner. You place the suitcase on the conveyor belt, scan the bar code on the label, and that’s it. Gone!

Airside

The airport is busy this time of day. The other terminals in Schwechat have been shut down due to the pandemic, so Terminal 3 is now handling all the traffic – and it’s rather a tight fit. Eventually, I find a place to sit at the very last gate on the Schengen pier. As it happens, this is where the Ryanair flight to Thessaloniki is about to board. And I really must say, it’s rather entertaining. The gate agent is, with all due respect, a complete and utter bitch and the way she treats the passengers boarding the flight is nothing short of outrageous. You have to be really hard up financially to be willing to put up with this level of verbal abuse. I think given the choice I would prefer not to travel at all than have to endure this kind of treatment.

This is something I have never been able to understand about the business model of many of the low cost carriers. Yes, their prices are amazingly low sometimes. But irrespective of how high or low the price for the ticket is, people are still paying their good money to avail themselves of a service. The amount they paid should not determine the politeness or courtesy of service they receive. And it certainly should not determine how rudely they are treated by the staff. Of course the saying goes that you get what you pay for, and if the likes of Ryanair are not willing to pay for polite and properly trained staff or handling agents, then that’s just too bad. But I disagree.

Boarding

Boarding for the flight starts with a slight delay and takes for ever. This is largely due to the fact that in Austria it is mandatory for passengers to wear FFP2 masks. Every passenger wearing a standard issue surgical mask is stopped by the L1 door and given an FFP2 mask to wear instead, which they must put on in front of the cabin crew before they are allowed beyond the galley and into the cabin.

The crew & service

The crew are quite friendly, which is rather unusual for Austrian Airlines. The purser is clearly trying to respect all the rules in place, and while I personally think she should be commended for that and for putting the passengers’ health first, I think we also need to acknowledge that in Europe the lack of harmonization between countries is a huge pain in the ass and makes it near impossible to travel between countries without breaking at least one rule or other.

The flight itself is short and uneventful.

Arrival

Eventually we land in Basel after a flight time of one hour and ten minutes. The cabin crew announce that deboarding will be by seat numbers. Passengers should remain seated until their row is called. In theory, it may make a lot of sense to deboard the plane in such a way. But in practice, the sad truth is that it is completely useless: Basel airport is on French soil and has a French and a Swiss sector. There is one long corridor that connects the arrival gates to the head of the terminal building and immigration. Even though Austria and France are both part of the Schengen treaty, France has suspended the free movement of persons, which means that they have reintroduced border controls. This does not apply to Switzerland. But the exit to Switzerland is only at the very end of the corridor, meaning there is no way for passengers entering into Switzerland to bypass the queues for immigration for France. Regrettably, we land right after two full easyJet Airbus A 320s, and the queue for immigration is endless. It takes me forty minutes to reach the head of the queue. At least by the time I arrive at the luggage belt, my suitcase is already there.

Conclusion

So, I’ve now done six flights with Austrian Airlines in short succession – mostly in Business Class. On a positive note, I’m very much impressed by the quality of their food. It should not be taken for granted these days to be given a hot meal in Business Class on a short sector of only one hour. Other than that though, I found their service a bit lacking and seriously inconsistent. First, I really think it wouldn’t hurt Austrian Airlines to provide at least a bottle of water to passengers in Business Class as a kind of welcome drink. Second, I find it rather interesting that on all six flights I took, an announcement was made that deboarding would be done by seat rows, from front to back. But in fact this was only enforced by the crew on the last flight. My point is not whether or not the procedure makes sense. I just find it rather unprofessional to make such an announcement and then very obviously not give a rats bum. Austrian Airlines are okay, and their network to southeastern Europe is extensive. Other than that though, they’re hardly worth bothering with.

Austrian Airlines, Business Class – Airbus A 320: Tirana to Vienna

Introduction

Originally, when I booked this flight, it should have been operated by an Airbus A 321, with a departure from Tirana at 17h00. But then, a few weeks later I received a schedule change from Austrian Airlines, informing me that the flight would now be operated by an Airbus A 320 and that the departure had moved forward to 15h00. It seems that Austrian has replaced the A 321 with two flights. One is an Airbus A 320 that leaves at 15h00, and the other is an Embraer 195 which departs a few minutes later.

Getting to the airport

There’s a lot of excitement in Tirana this morning, because German Chancellor Angela Merkel is visiting on her farewell tour of the Balkans. As a result, the authorities have shut down all the access roads to the airport for traffic. Nobody gets in, and nobody gets out. But it’s only a short distance from the facilities of the Albanian ANSP to the terminal, and it’s a lovely day for a walk anyway.

Check-in

The airport is a lot busier today than it was the last time I was here a week ago at three o’clock in the morning. In fact, I’d say the terminal facility is way too small for the amount of passengers it handles.

The girl at check-in has some serious Dr. Jekyll and Mr Hyde issues going on. When I reach the counter, the guy checking in at the counter next to me has scattered a ton of suitcases all over the place. He’s basically blocking three check-in counters but using only one. My check-in agent gives me the sweetest smile and welcomes me to Austrian Airlines. Then she turns to face the guy with the many suitcases and basically just rips him a new one in Albanian. I have no idea what on earth she says to him, but by the time she’s done, I’m really starting to feel sorry for the guy.

Tirana Airport Business Class lounge

The queue at security is long, but it moves quickly and the staff are very efficient. Once I’m through, I head one floor up to the Business Class lounge. It’s already gone 13h30 and I haven’t had lunch yet.

The lounge offers a nice selection of snacks, soft drinks and warm drinks. I’m not sure if alcohol is available too. Lavatories are available on the premises and are very clean. Complimentary wifi is also available in the lounge, with the password marked all over the place.

I ask the lady behind the buffet if she can just give me a bit of a taste of the Albanian dishes, which apparently means everything and in copious amounts. I end up with three plates. On the picture below you see pickled peppers filled with soft cheese, some shredded bell pepper, a healthy dollop of fresh cheese and another dollop of ajvars. Her English is about as good as my Albanian, but she makes it clear that the idea is that you mix the cheese with the ajvars and smear it on bread. Not in the picture are the plate full of bread and another plate with a cheese borek and a spinach borek that have been warmed. That should tie me over for the next week…

Boarding

Boarding already starts at 14h15. Even though it says 14h30 on the boarding pass. I get the feeling the ground staff are planning ahead in case there are any delays caused by all the diplomatic traffic. There’s a military Learjet from Macedonia and a Serb Embraer, in addition to Mutti’s Airbus of the Deutsche Bundeswehr.

The first bus departs just as I exit the terminal, but at least we’re allowed to wait outside in a closed off area for the next bus to arrive.

Most passengers are either making a mad dash to board the aircraft, or trying to capture a picture of the German Bundeswehr jet. My attention is immediately drawn to the completely white, non-standard engine cowling. What’s up with this bird?

The cabin

In the cabin there’s also something slightly different about this bird. First, the fittings on the seats are in silver colour, and not the usual Austrian Airlines red. And secondly, the Austrian Airlines logo is missing from the right bulkhead.

There’s a passenger missing and the crew are busy preparing the cabin for our departure, so I don’t want to pester them by asking about the aircraft.

There are three rows of Business Class on this aircraft, and there is one other gentlemen in the forward cabin with me.

The crew

The crew on this flight are a mixed bag, which seems to be quite normal on Austrian. Again, it’s just a small thing, but I really think it would be kind of nice to ask passengers if they’d like something to eat first, and not just dump the tray in front of them, whether they like it or not.

In any case, departure is to the north, flying directly towards Albania’s beautiful coastline. It’s a brilliant day for flying and visibility is excellent. About ten minutes into the climb, the captain comes on the mic to inquire if a certain passenger is on board. He explains that the second aircraft is delayed on the ground because of a missing passenger, and the handling agent figured he may have boarded the wrong aircraft ‘by accident’. Well that’s comforting…

The meal

After all the food in the lounge, I can’t honestly say that I’m still hungry. But goodness, the chocolate mousse cake for dessert sure looks tasty. And I mean, I didn’t have anything sweet in the lounge. It would be just such a shame to waste it. Oh, f*%@ it…

Now this dessert is really something. It’s very, very rich and sweet. The first spoon has my heart racing! But it really is just so good.

And just in case I hadn’t had enough chocolate yet, the crew pass through the cabin with farewell chocolates as we start the descent.

Arrival

Our arrival route into Vienna takes us past the airport on the downwind, to make an approach from the north. The light and shadows of the clouds dancing on the ground make the landscape look as though it has been painted on an enormous canvas.

We park on a remote stand. But at least this time the bus brings us to the head of the concourse, so we won’t have to walk too far.

Getting into Vienna

Next week the autumn semester starts and my life basically comes to a grinding halt until the end of the semester just before Christmas. So I figure I might as well break the journey and spend a few days in Vienna on a kind of mini-vacation.

To get into town, the train is probably the fastest and cheapest option. There are regular trains that run to either Wien Hauptbahnhof or Wien Mitte. The journey takes about 25 minutes to complete. There is a dedicated airport train called the CAT. However, apart from the fact that it’s currently not operating, it’s also outrageously expensive and really not worth the extra price.

Austrian Airlines, Business Class – Airbus A 320: Vienna to Tirana

Transfer in Vienna

My flight from Basel lands just after 21h00. I now have one hour to make the connection to Tirana. As my blog is getting a bit heavy on the Austrian Airlines posts, and it’s dark outside with not much to see anyway, I figured I’d just post an abridged post here with only the most important information.

Austrian Airlines Business Class lounge

Austrian Airlines has a Business Class lounge in both the Schengen and non-Schengen areas. Luckily I decide to head for the Schengen lounge to grab something to eat before I do anything else, and then go through passport control after. And what an excellent choice that turns out to be! Because the Business Class lounge in the non-Schengen area is only open in the mornings from 07h45 to 13h30.

The cabin

This evening’s flight to Tirana is operated by an A 320. There are three rows of Business Class and only four passengers. I’m seated on 1A, and to be honest, I’m not a fan. The pitch on row 1 is not as good as on the other rows : it’s impossible to stretch my legs because of the bulkhead. But I can’t really move them sideways either, because the tray on row 1 is stowed in the arm rest, which therefore cannot be raised. So overall, I’m feeling a bit like an unhappy Pretzel.

The crew

The crew on this flight are not exactly gushing, but they are polite. They make quite a few announcements about Covid, the correct use of the masks and how to disembark once we reach Tirana – and then go on to immediately violate their own recommendations and not follow through with what they advised passengers to do.

The crew of this flight operates the Tirana rotation as a kind of split shift. Meaning that the same crew that arrives with this flight at 00h15 will also be returning to Vienna on the same aircraft that departs at 04h25. And I know this because they’re in the same hotel as me, and I hear them requesting a wake up call at 03h10. To be honest, I think if that were me, I really would not be all that motivated either.

The meal

Without even asking any of the passengers if they’d like to eat, the crew rather unceremoniously plonk a tray of grub in front of each passenger. I’m not complaining, because while I think that Austrian’s cabin crew training is seriously lacking, catering is obviously something they do really, really well. I mean, what other airline will serve you a hot meal on a flight with a block time of only 75 minutes?

Tonight’s offering is Paprika chicken with Spätzle.

And a passion fruit panna cotta for dessert. The crew also pass through the cabin twice with the bread basket. Both the main and the dessert are excellent. The chicken sauce is rich and creamy and the Spätzle have retained their chewy fluffiness. Perhaps they could do some work on presentation though, because the dessert looks a bit forelorn on the large plate.

Arrival

We land in Tirana at 00h15. We’re on time, and for a change there is no queue at immigration. Within minutes I’m at the luggage belt waiting to pick up my suitcase, which duly arrives after only a very short wait.

Austrian Airlines, Economy Class – Embraer E195: Basel to Vienna

Introduction

It’s Sunday evening and I’m on my way back to the airport to give a second course in Tirana. After last week’s experience on WizzAir with Satan’s army of burping and crapping infants, I figured I would go for something a little more civilized this time and travel with Austrian again. It’s not the most exotic flight connection, but hey, my options are rather limited.

Check-in

I’ve checked in online, but I still need to make a stop at the counter to drop my suitcase. I’m carrying a ton of paper, and I’ve already got a back ache just from carting my stuff to the airport. The Star Alliance carriers have their own dedicated counters. There is one Business Class and one Economy Class counter open. Both of them are deserted when I arrive.

Airside

Security is such a delight at Basel airport these days. The fact that you can just walk up without any queues and without having to witness the stupidest specimens of humanity as they make their way through the beeping security gates is something I will one day be telling my grandbabies about. This is the stuff legends are made of.

I find myself a seat next to where the Easyjet flight to Hamburg is boarding and entertain myself watching human nature unfold. It’s quite entertaining, really. And then I come across this guy. I know it’s rude to surreptitiously take pictures of random strangers, but… get a load of this: Easyjet-proof trousers. Take a closer look. The man has an iPad stashed in the upper pocket of his cargo pants, and a 5dl bottle of water in the lower one. Not in the photo are a baby elephant and a Fiat Cinquecento in his right pockets. And no, he’s probably not that glad to see me, but probably just figured he’d also try taking his grand piano aboard as well by shoving it down his front…

Well that was fun. With the grand piano safely on its way to Hamburg, I make my way to gate 46, from where the flight to Vienna will be boarding.

Boarding

As you can see in the photo above, the passengers on the arriving flight disembark via stairs. They are taken to a waiting bus that brings them to arrivals. Strangely, once that is done, the stairs are removed and the airbridge is attached for us to board. I’m not quite sure what this is all about, but I assume this still has to do with the French government’s decision to suspend the Schengen treaty not quite so temporarily.

Oh yeah, and the lights in the airbridge aren‘t working, which gives me the opportunity to take the photo below. I kind of dig the haunted ‘I could see a light at the end of the tunnel and a feeling of calm came over me’ effect.

The cabin

The seats on Austrian’s Embraers are very comfortable. I am sitting on row 4 and the seat pitch is excellent. Even with my rucksack stowed under the seat, I still have plenty of space for my legs and to wiggle my tootsies.

The crew

My only interaction with the crew on this flight consists of the disinfecting towel I am handed as I board the plane. That’s it. Everything else on Austrian is buy on board, except for the farewell chocolate at the end of the flight.

I’m starting to think that the crews on Austrian Airlines tend to be rather unpredictable. Which is really just a euphemism to avoid having to admit that this lot are not exactly a credit to Austria’s reputation for outstanding hospitality.

Once we’re airborne, the inflight service, such as it were, begins. Which means the curtain separating the Business Class cabin is drawn by the crew. Is it me, or does the picture below remind others too of some old biddy’s bloomers hung out to dry? I mean, why bother if this is the best they can do?

Arrival

The flight time to Vienna is one hour and ten minutes, and we land on time just after 21h. I now have one hour to make my connection to Tirana, which should give me enough time to discover a few more things about the airport that I don’t like. I know, I’m really turning into a right grumpy bastard in my old age…

Austrian Airlines, Business Class – Airbus A 320: Vienna to Zürich

Transfer in Vienna

Nothing about Vienna airport really makes any sense to me. The impression you get is that the airside facility was built with everything but the passenger and the usability of the terminal in mind. My aircraft from Tirana parks at a remote stand, which means we are taken to the terminal by bus. But instead of dropping the passengers off near the beginning of the pier, which is where the security checkpoint and passport control are located, the bus driver only drives a few meters and then has us disembark at the very end of the concourse. From where it’s a long schlepp to immigration and the Covid certificate check, before eventually you arrive at the very beginning of the pier and the queue for security.

The Austrian Airlines Business Class lounge

The Austrian Airlines lounge is behind security, but in the completely opposite direction to the Schengen gates on the F pier.

The lounge is already quite full when I get there. The food options are rather nice, though. Other than that, the interior design is quite cheap. The seats in the dining area are covered in fake leather and aren’t really all that comfortable either.

Boarding

Eventually, I leave the lounge to walk around a bit and stop me from falling asleep.

The cabin

I am seated on 2F. There are five rows of business class for a total of twenty seats. On this flight, only eight seats are occupied. And funnily enough, I’m the only passenger seated on the right side. I’m guessing the other passengers all chose to sit on the left to get a better view of the alps en route.

The crew

The crew on this flight are all female and very friendly. They’re all smiles and are engaging with the passengers. Unlike SWISS, Austrian does not offer any pre-departure drinks or refreshing towels.

The meal

As soon as the seatbelt sign is turned off after take-off, the maître de starts preparing for breakfast. The curtain is closed, but I can hear her pottering around in the galley as she loads the hot meals into the trolley. But then suddenly, there’s a terrific crash as the whole trolley tumbles backwards and eventually keels over. The flight attendant opens the curtain with a horrified expression on her face and simply mutters: “Na, jetzt is mir der Trolley umgfallen…”. It seems like an odd thing to say because the crash was so loud that I’m pretty sure they probably heard it all the way back in Vienna.

Eventually, the crew manage to get the trolley upright, but most of the food has spilled. I really feel for the cabin crew, because she’s obviously distraught and so embarrassed. She keeps passing through the cabin apologizing and explaining that she can’t possibly serve the meal, as “so was gibt’s nicht amol bei der Ryanair”… Clearly, to her Ryanair is rock bottom and if not even they would serve such a messy looking meal, then she certainly won’t either in Austrian Business Class. She’s really quite funny in her state of upset.

Eventually, we agree for her to just give me the hot meal and a coffee. It just wouldn’t be very gentlemanly to have to lick the yoghurt of the tray… The hot meal is an omelet with cheese served with spinach.

To conclude the meal, the crew pass through the cabin offering small chocolates. They’re not as good as the SWISS ones, but they rarely are.

Arrival

We approach Zürich from the East, which brings us in right over lake Constance. It’s a gorgeous day for flying.

The maître de welcomes us to Zürich amid more profuse apologies at having ruined breakfast. She insists that in all her career, this is really the first time this has ever happened to her. I feel quite sorry for her, because she’s clearly very upset.

Zürich airport is very empty and quiet when we land. Even after all these years, I still think it’s impressive to think that we touched down on runway 16 at 09h00, and by 09h13 I’m already sitting on the train home!

Conclusion

Catering is, and has always been, one of the airline’s strongest points. And today’s two flights from Tirana to Vienna and then on to Zürich were no different – despite the mishap with the trolley. To serve a hot meal on a flight of barely one hour is certainly not bad at all and definitely a lot more substantial than anything I was expecting. On the other hand, I think it’s a shame they won’t even place a bottle of water at every seat as a pre-departure beverage.

The crew were very nice, which is a pleasant surprise. In the past, I’ve had crews on Austrian that were really just plain rude. For Tirana, I really think Austrian has the best and most frequent connections. Which is why I chose them. However, if it weren’t for their extensive eastern European network, I don’t think I would go out of my way to actively seek them out for my next trip. I find the whole experience a bit bland, and the unpredictability of the crew doesn’t help. I wouldn’t intentionally avoid them though, either.

Austrian Airlines, Business Class – Airbus A 320: Tirana to Vienna

Introduction

I’m not really sure what made me think a departure from Tirana at 04h25 in the morning would be a good idea. But here I am at 03h00 in the morning, walking the short distance from the Hotel Airport Tirana to the terminal building. Still, at least this way I’ll be back home by 11h00.

The terminal building is small and compact, with departures and check-in on the left side, and arrivals on the right side.

Check-in

Check-in for the flight to Vienna is already open. And much to my surprise, there’s even a manned Business Class desk that isn’t being laid siege to by a hoard of unruly Albanians who, I’m am finding out, really have a very, very strong aversion to queueing of any sort.

The Tirana Airport lounge

Security and immigration are painless. There are hardly any passengers this time of the morning.

So I decide to investigate the Business Class lounge, which is open at this ungodly hour, even if I only have about 15 minutes before boarding begins.

The lounge is nice enough and looks fairly new. There’s a buffet with pastries and sandwiches to choose from, and there are more dishes in the kitchen that are available on request from the staff.

Boarding

Boarding starts at 03h55. Our aircraft is parked rather far away, which is why we’re being bussed to our remote stand.

The cabin

There are three rows of Business Class, for a total of 12 seats. However, only six of them are occupied. The cabin looks neat and tidy and the splashes of red in the Austrian sign on the bulkhead or the seat covers and seat belts make the cabin look a lot less shabby than Lufthansa’s.

Leg space on row 2 is very good and I am able to stretch my legs easily.

Service

There are four cabin crew on today’s flight, and all of them male. They’re business friendly, I’d say. Not very warm or genuine, but not rude either. There is no pre-departure drink. Passengers are just handed a disinfectant towel as they board.

Breakfast

Given the flight time of only one hour and ten minutes, I’m surprised they’re actually serving a hot meal on the short hop to Vienna. There are no options. Despite it’s rather unappealing appearance, the hot meal is rather good.

Croque monsieur with turkey ham.

Fruit salad.

A very creamy and fluffy yoghurt.

The potion that gives life.

Warm croissants.

During the meal service, the crew make multiple runs through the cabin with the breadbasket.

Arrival

The flight passes very quickly. At some point I think I even nod off to sleep. We touch down in Vienna at 05h40 and make our way to a remote stand. I now have a little less than two hours to make my connection to Zürich.

Air Malta, Business Class – Airbus A 320 NEO: Malta to Zürich

Introduction

Goodness, the heat! I hadn’t been to Malta in the summer for a very long time, even before Covid19. And I think I now remember why. The heat is incredible. The day I arrived it was 41 degrees and it was so hazy it looked overcast, when in fact it was just the humidity. Fortunately, two days into my stay, the temperature cooled off to 37, which at least made the sky look a lot clearer.

Today I’m flying back to Switzerland. The Air Malta flight departs at 14h20, which gives me the whole morning to do some shopping and have one last Kinnie before I leave.

Getting to the airport

Once I’ve checked out, I brace myself for the heat outside. I’m dreading having to go out there carting my luggage… There are four busses that take you to the airport. The X4 is the dedicated airport line and stops right outside the terminal building. Then there are the lines 71, 72 and 73, which all go in the general direction of Zurrieq on the other side of the airport. The stop Cintra is right before the airport tunnel that goes under the runway. From there it’s only about three minutes on foot to the terminal building. The journey time is the same for all busses, more or less.

Check-in

The airport is very busy when I arrive. All counters are open, checking in flights for Ryanair, WizzAir, EasyJet, SWISS, British Airways and Air Malta. There is one Business Class counter open for Air Malta, and the guy working the counter is struggling to deal with two young couples and their satanic brood (six cranky kids) and what looks like a metric ton of suitcases, strollers, car seats and god knows what else. Still, the check-in guy uses the group’s apparent lack of functional English to his full advantage and manages to get them sorted and out of the way in about ten minutes.

At check in, passengers need to show a completed passenger locator form, which is sent by Air Malta by email a few days prior to departure, as well as their digital Covid certificate. At check-in, you are then handed another two forms that need to be completed before boarding. Without the two sheets of paper, you will not be allowed airside. One of the documents is for the Swiss authorities. The other form is for Air Malta. It is collected at boarding and handed over to the ground agent upon arrival in Zürich.

La Valette lounge

Fortunately, the priority lane for guests of the La Valette lounge is open, as is the lounge itself. Inside the lounge there is a strict seating regime, and passengers are assigned a seat when they enter. The guy who enters behind me is absolutely scandalised by this, tells off the poor lounge attendant (like it’s her fault…) and storms out again. As I’ve said before, if you think wearing or not wearing a face mask in public is what defines you as a man, you must have a really very small… personality.

The buffet is semi self-service. On the one side, facing the room, are cold dishes that are packaged, like salads and sandwiches. Passengers can help themselves to these. On the other side of the buffet are the hot dishes and drinks. This area is closed off and a lounge attendant serves the food and drinks to passengers from there.

I go for another Kinnie and a selection of unhealthy Maltese snacks: two pastizzi, one arancini and Twistees. Okay, and a bowl of salad as my saving grace.

The viewing terrace is also open, mainly for the smokers. I go out to check the view, but the heat…!

Boarding

Boarding is from a bus gate. Passengers are instructed to scan their boarding passes themselves and leave the passenger locator form on a pile for the ground staff.

Today’s flight is operated by an Airbus A 320 NEO, of which Air Malta currently has four in service. It’s really quite surprising how few flights I’ve had on a NEO, especially given that they seem to be everywhere these days.

The Business Class cabin

I’m seated on 1F, which is the window seat on the right side of the aircraft. There are three rows of Business Class for a total of 12 seats. There are only two other passengers in the forward cabin with me today, one on 3A and the other on 3F.

The headrest on these seats is adjustable in height and the sides can be folded up for better support. The recline is decent, and the pitch on row 1 is very comfortable. Not so sure about the colour though.

The crew

The crew are business friendly. They’re polite, but that’s just about it. Because of the Covid measures that have been put in place by the government, there is no welcome drink anymore, and instead of offering newspapers, the crew pass through the cabin with hygenic wet wipes and kits.

We take off from runway 34, which means we fly along the length of Malta and Gozo, from where we turn north towards Palermo. From there it’s more or less a straight line until we hit the mainland near Genova.

St. Paul’s bay, where St. Paul is alleged to have suffered shipwreck on the island on his way to Rome.
L-Ghadira bay near Mellieha. My favourite beach.
Gozo.

The meal

The meal is rather extensive and nicely presented in typically Maltese crockery. It’s a nice looking tray. There are no options to choose from for the meal and no menu is handed out. The crew bring the tray out without even as much as asking if I’d like to eat or telling me what’s on offer. The meal is served with the covers on. The photo was obviously taken after I’d removed them all.

The main dish is a salad of shrimps and boiled egg.

The meal is served with a ramekin of three buns that have been heated in the oven.

Dressing for the salad.

A very tasty but very rich dessert of chocolate mousse and dried figs. It’s very unsual but so, so sweet.

A bowl of cheese with Gbejna (Maltese), Cheddar (British) and Camembert (French).

And a fruit salad.

Vinaigrette instead of butter.

I really wonder how much kerosene could be saved if airlines stopped carting around what must be tons of unnecessary cutlery. Air Malta is no exception. I unfold my napkin to find two forks, two knives and two teaspoon. I mean, am I supposed to be sharing…?

And to drink, one last Kinnie.

Arrival

The flight passes very quickly. As we approach the Alps, thick clouds appear, some of them towering high above us as we make our descent into Zürich.

The descent is rough until we break through the clouds. Below, everything just looks so lush and green!

Arrivals are on runway 28, which brings us in right past the town where I work.

The airport is busy when we land. As we taxi in, the crew advise passengers to remain seated, and that initially only rows 1 to 10 should stand up to get ready for deboarding. I figure this is never going to work, but much to my surprise, the people in the back of the bus actually seem to be complying with the request.

Conclusion

I enjoyed this trip a lot, although I think in future I will avoid going to Malta in the height of summer. The heat just really got to me, as you may have noticed. In comparison, the flight down on SWISS was more polished and ‘normal’ than the return with Air Malta. I felt that the SWISS crew went out of their way to make passengers feel comfortable and to put them at ease. The SWISS flight was nice.

The service on Air Malta was a bit lackluster. Right now, I think it’s easy to give in to the temptation and blame everything on the pandemic and the Covid restrictions in place. But I don’t think it’s just that. Having an extensive meal service is nice, but an airline must also be willing to invest in its staff.

Air France, Economy Class – Airbus A 318: Paris Roissy to Copenhagen Kastrup

Introduction

On Sunday morning, just after eight, I have an early breakfast and then head out for the palace. I want to make the most of my stay and visit the palace grounds again. The palace building does not open to the public until noon on Sundays, but the gardens are open already and they are deserted at this time of day, save for a few keen joggers.

Getting form Versailles to Paris Roissy airport

For the next leg of my grand tour, I will be taking a flight from Paris to Copenhagen. As Versailles is to the south of Paris, while Roissy airport is to the north, I figure I better spend the night at a hotel close to the airport to avoid an early start. Normally, the journey from Versailles to Roissy is quite straightforward: first, take an RER C train from Versailles Les Chantier to Massy-Palaiseau and then from there catch an RER B train to Roissy airport. The journey should take about 90 minutes. However, this summer somebody had the bright idea of doing maintenance works on both the RER B and C lines simultaneously. As a result, parts of both lines are disrupted. And so, I end up alighting at Massy-Palaiseau but then taking a replacement bus service to Les Baconnets, and then from there catching another train to the airport. I depart from Versailles Les Chantiers just after 16h. All in all, the inconvenience is minimal and only adds thirty minutes to the whole journey, so that I arrive at the hotel just after 18h.

Getting from the CitizenM Roissy to Terminal 2

At Roissy airport I spend the night at the CitizenM, which is located at Roissypole – the airport’s main transport hub that is located midway between Terminals 1 and 2. An automated shuttle runs frequently between the terminals.

I like the CitizenM hotels. They’re easy to use and very convenient. I also like that their lobbies are a nice showcase for Vitra design furniture.

The hotel is only a short three minutes walk from Roissypole station.

And from there, the journey to Terminal 2 takes about four minutes.

Check-in

I’ve already checked in online, but I still need to drop my bag at the SkyPriority counter. The check-in agent is friendly and swift. Access to the fast track security line is right next to the SkyPriority check-in area.

The Salon Air France in Terminal 2F

I just love the design of the airside area of Terminal 2F. By the time I’m through security, I still have a little less than an hour to go before boarding, so I figure I might as well visit the lounge.

The lounge is quite busy, which is why I don’t take many pictures. They have removed some furniture to make space for more socially distanced seating. And I also think they’ve reduced their buffet offerings, because the buffet area is looking decidedly empty!

Other than that, I am considering writing a letter to Air France to suggest they ban families with children from the lounges. The kids usually aren’t even that much of an issue, but sometimes you get the impression that their parents just don’t know how to behave around their own kids in the presence of strangers.

Boarding

There is a separate lane for SkyPriorty passengers to queue for boarding, which is nice and helps to avoid the usual rush once the flight’s departure is announced. Today’s flight is operated by an Airbus A 318 and it appears to be full.

The cabin

The cabin looks neat and tidy. I was able to secure a window seat on the exit row. So the leg space is simply brilliant on row 10.

On each row of three seats there are four USB powers sockets. The aircraft is also equipped with wifi. The use of the network for receiving and sending messages is complimentary. For writing mails or surfing, there is a charge of EUR15 in Economy Class.

The crew

As usual on Air France, the three cabin crew members are very nicely turned out and put together. It always impresses me how much more professional they manage to look than some of the vapid flight crews you get on SWISS sometimes. I mean, the ugly SWISS uniform is not really their fault, but I do think that somebody should tell them that a foulard around the neck is really not the height of sophistication, and neither is the lipstick laid on so thick that it ends up sticking to their teeth and makes them looks as though they have a severe case of bleeding gums.

Upon entering the aircraft, the crew hand out surgical face masks to all passengers wearing one made out of cloth. Apparently, it is a legal requirement in France for it to be a bona fide surgical mask that has to be worn aboard an aircraft. The cloth masks won’t do.

The flight time is announced as one hour and 25 minutes.

The meal

The meal service consists of a packaged croissant and a very limited selection of hot and cold drinks. As airline coffee in Economy on European short-haul flights usually leans towards the crap instant variety, I only ask for a cup of water. Other than that, I think the only other cold option is orange juice.

Arrival

Eventually, we land in Copenhagen on time, just before 10h30. Unlike Paris, Copenhagen airport looks fairly quiet. What’s more, half the shops appear to be closed, which makes the whole place really look kind of sad.

Fairly quickly my suitcase arrives on the luggage belt. And then I’m off to explore the city.

Getting into Copenhagen city

Probably the most convenient and cheapest way to get into the city is via the Metro line M. The station for the metro is located right at the far end of the main terminal building. Trains run frequently and only take about 20 minutes to make the journey from the airport to the city centre, the sights and the shops.

Air France Platinum Service: Credit where Credit’s due

A few weeks ago, Air France sent me an email advising me that a booking I had pending with them had been cancelled as the result of the COVID19 pandemic. And then I promptly forgot about the booking.

At 10h30 this morning, I figured I needed to get myself and my reservations/cancellations sorted out. So I logged into my Air France account and requested a full refund of my ticket using the corresponding form in the PNR.

Just after 14h00 this afternoon, so the same day, I received two emails from Air France. One was an automated message confirming that the refund had been processed. The other was a message from an employee of the Air France Platinum hotline with more information about the refund process. My interaction with Air France was swift, efficient and very polite.

Thanks a lot Air France!

***

On 18 March 2020 I called Lufthansa to cancel a First Class ticket. It took me one hour of trying unsuccessfully to actually get on the line to Lufthansa, and then another hour before an agent could attend to me. Since then, I have called Luthansa three more times in this matter. The first time, I was told the refund was being processed as we speak, and I should expect to receive the money within days. Which evidently turned out to be a blatant lie. The second time I called, the agent told me she was “not trained well enough” to be able to tell be what the situation with the ticket was – but promised to call back the next day. Which never happened either, surprisingly. The third time I called, I had a really great guy on the phone – simply because I think he was the first employee of Lufthansa’s so far who was honest. Alas, he honestly could not tell me if and when I might get a refund… five months later I’m still none the wiser.

Air Malta – Boeing B 720B

Introduction

I am aware of the fact that for many people, the isolation that comes with social distancing is distressing and may be the cause of concern and anxiety; and by no means to I want to diminish or disregard the struggle of anyone finding it difficult to cope in the face of this unprecedented situation.

For me though, the pandemic has also had its good sides. It has certainly allowed me to slow down considerably, especially given how much travelling I was doing before the outbreak. And when I feel the need to escape the physical confines of the current situation, my happy place are the memories of the many places I have been fortunate enough to visit over the years. And of course, those memories tend to come with a very heavy dosage of airplanes and airports.

This blog post is not so much of a trip report. I’d rather avoid calling it a trip down memory lane too because that is just lame… But rather, when I went through the photos I am posting here, I kept wondering to myself ‘man, how on earth did they manage back then…?’. I like to think that in many years to come, people will look back on 2020 and think the same; and then come to the realisation that while perhaps nothing is still the same, at least it has changed for the better.

So, it’s 1987, 33 years ago. I’m a slightly awkward thirteen year-old adolescent. My face, or rather my upper lip, is covered in a dark, downy fluff which I’d like to get rid of. But rumour has it among the other boys at school that if I take my dad’s shaver to get rid of the stuff, it’ll only come back stronger, until eventually I’ll have it all over my face and will have to get rid of it on a daily basis – unless of course, I want to end up looking like captain caveman…

Buying a ticket

In 1987 the world wide web is still three years away. As such, tickets have to be purchased with a travel agent or directly with the airline by phone or by visiting one of their airport or town offices.

But at least for your efforts the airlines have the decency to provide you with a ticket wallet for your travel documents.

The airline ticket is something that exists independently of the flight booking or PNR. The ticket has a document number and a ticket number. The first three numbers are the airline designator. So in this case, 643 marks an Air Malta document. The airline ticket is a booklet with a maximum of four coupons, the passenger receipt and the audit coupon.

And yes, back in 1987 a hand-written ticket is actually quite normal, as long as the validator in the top right corner is visible. Bascally, every coupon in the ticket had a sheet of red carbon paper at the back, so what is written on the first page is printed on all subsequent pages too.

In Economy Class there are only few different booking classes, such as the APEX, PEX, SUPERPEX and Full fare. The main difference between the PEX fares and the full fare is that the fomer have a restricted validity period, for example one month from the date of original departure.

Check-in

In the absence of computers or a check-in system, in Malta at least, check-in is done completely manually. Which means that first the station prints a passenger list with all the names. Then a twin desk of counters opens for check-in, with two agents sharing large sheets of papers with small stickers on them with seat numbers. To issue the boarding pass, the check-in agent first peels off the sticker and stamps it to an empty boarding pass. Then they write down the seat assignment on the passenger list. Check-in closes when there are no stickers left or all the names have been ticked off…

The Boeing B 720

When the Maltese government decided to set up its own airline, it soon realised there was no expertise on the island to do so. Initially, the tender to support the government in setting up an airline was supposed to go to Pan Am. But then at the last moment Pakistan International Airline made a bid that was simply too good to refuse – because it also included three used Boeing B 720s. At the time, the offer faced a lot of opposition in Malta, because it was obvious that the aircraft PIA was offering Air Malta were already quite old. Even so, the Maltese government went ahead and in April of 1974, Air Malta set up operation. Later on, they would purchase two more of the type from Western Airlines to operate a total of five aircraft. The Boeing B 720 remained with Air Malta until 1989, when they were replaced with a fleet of six factory new Boeing B 737-200s.

I more or less grew up with the Boeing B 720. We lived in St. George’s bay, which is quite near the airport in Malta. The P&W JT3D-1 turbofan engines were outrageously loud by today’s standard and made a very distinct noise that sounded a lot like a whistle. As such, they were rather hard to miss.

I always enjoyed the B 720 because it felt very solid, as though it was built to last. But as a child you don’t realise or understand that nothing lasts for ever. When I was young I was always keen to try out new aircraft when we travelled as a family. When Air Malta started taking delivery of the B 737s, I would always hope there would be an aircraft change and that we’d get one of those instead of the rickety old 720s. But today I must say, I really miss the aircraft.

Catering

Back in those days, catering was not one of Air Malta’s fortes, and quite frankly they could have done without asking your for beef or chicken, because most of the time it was impossible to identify what was on the tray in front of you anyway. I haven’t got any photos of Air Malta meals from back then, but I did find some interesting ‘accessories’ in my archives.

Conclusion

Air Malta is now 46 years old, like me. After the Boeing B 720 and the B 737-200 the company went on to operate the B 737-300, -400 and -700, the B 727-100 and -200, the BAe ATP, the Avro RJ70, the Airbus A 310-200, and a few wet-leased types. Right now, the company is in the process of replacing its A 320 fleet with the A 320NEO. It remains to be seen how Air Malta will weather the storm, especially given that tourism is Malta’s bread and butter and the airline’s main role is to deliver fresh tourists to the island.

The BAe ATP and the Airbus A 310 are the only two types operated by Air Malta that I never flew on with the airline. The B 737s were always fine. The Avro RJ70 was dreaful and so cramped it really was nothing short of a human rights violation. But the Boeing B 720B will always be the best of the lot. Probably not just beause it dates back to an era when airlines simply saw now need to have to pack in the tourist and could therefore afford to give passengers at least some comfort – even in Economy Class. But I also think I will always be very fond of the B 720B because I associate it with summer holidays at the beach in Malta.