Category: WDL

Date: 13 May 2016
From: Zürich
To: London City
Departure: 17:05
Arrival: 17:55
Flight time: 1 hour and 50 minutes
Seat: 11F – window on the right side of the aircraft

Prologue

Oh shit! I had really hoped I had seen the last of those god awful Avro Regional Jets. But by some cruel twist of faith it looks as though I will have to endure them again – hopefully just this one last time.

Check-in

Location: Check-in 2, row 2.
Facilities: Dedicated British Airways counters staffed by DNATA personnel in British Airways uniforms.
Counters: There are two baggage drop counters for Economy Class passengers and two counters for premium paying passengers.

Check-in is also possible via the BA app, which works very well, or using web check-in.

It is just gone 05h30 in the morning and I am on my way to work. The train is just pulling out of the station in Basel when I decide to check my phone for messages. Oh crap (Did I just say that out loud?)! There is one message from British Airways, informing me that my flight to London will be operated by WDL, a small German charter company. The usual Embraer 190 has been substituted by an Avro RJ85. Well that certainly explains the rather odd looking seat map when I checked in yesterday using the app.

The Lounge

Location: On the top floor of the E dock.
Type of Lounge: Aspire contractor lounge operated by DNATA.
Facilities: There are no toilets or showers in the lounge, from what I can tell. Or at least I could not find them. Other than that, there are a few magazines available and a few desks with power outlets to work at.
Catering: Sweet and savoury snack type food.
Internet: Provided by the airport. The code is issued on request at reception, as you enter the lounge.

The Aspire lounge at the E dock is fairly new and rather elegant. Like all the lounges over in E, it has an excellent view of the apron, runway 28 and the central terminal area beyond. At this time of day, the lounge is pretty much deserted and there are only passengers bound for London, from what I can tell.

Boarding

Business Class passengers and Executive Club Gold card holders queue separately to the right of the counter, while Economy Class passengers queue on the left.

Just before boarding starts, one of the gate attendants makes an announcement to inform passengers that there is only very limited storage space on the aircraft and therefore, larger pieces of hand luggage will have to be checked in and placed in the hold. Of course, this does not go down very well with the high and mighty wannabes, who all seem to think their rather lame excuses for keeping their luggage are going to work. It is also a bit undignified to see a grown man sulking – ‘it’s not fair, his is much bigger than mine’. Guys, are we still talking about hand luggage here?

The Cabin

Configuration: 3 + 3.
Seat: The WDL website is amazingly uninformative. It is nearly as though they do not want anybody to find them on the web. In any case, the upshot is that I have no data about the seating capacity on their Avro RJ85 nor on the width or pitch of the seat.
Pitch: The pitch on this particular aircraft does not even feel that bad. When I am sitting upright, me knees do not touch the front seat and I can even slouch down and stretch my legs under the seat in front of me.
Width: You really need to like the person you have sitting next to you on this aircraft, because you are going to have them up close and personal for the entire duration of the flight – especially if, like me, you find yourself trapped in the window seat.

I would consider myself an averagely sized, adult male. Even so, I end up with my right shoulder jammed against the wall of the cabin and my left shoulder being given a free massage or a shove every time the big guy next to me decides to raise his arm to scratch his nose.
Facilities: Reading lamp and air vent.
Warning: Rows 8 through 11 are located under the wings of the aircraft. The overhead bins on this aircraft are fairly old school and small. However, on those rows immediately under the wing the height of the overhead bins is only about half that of the standard sized bins.

The Crew

The service is done be two young and friendly female cabin crew. They both speak excellent English but with a decidedly German accent. If I had to guess, I would say they are both Turkish. Just like WDL’s website and the white livery of its aircraft, the crew are rather nondescript. They have a run of the mill uniform and that is just about it.

The Meal

Choice: Yes.
Type of meal: Dinner snack.
Meal:

1. Bulgur and chickpea salad with falafel. From what I can tell, there are a number of options to choose form, because in some cases the passengers refuse the meal they are initially offered and are then given another instead. At least I presume it is different because otherwise they would hardly take it.
2. Diet Coke.

It is really at moments like this that you start to wish the airlines would abolish serving food in Economy Class. Of course my luck will have it that I usually hold my fork in my left hand, despite the fact that I am left-handed, while the guy on my left holds his on the right. But eventually we still manage, by coordinating our respective arm movement.

Arrival

Eventually, after about an hour of doing a pretty convincing impression of a can of sardines, we begin our descent into London City. We approach the city from the southeast and then turn west and then north to approach the airport from the west. We make our final turn onto the final approach right above the Shard, which looks close enough to touch from up here. And shortly after that we land. And I can finally get off the plane. Thank God!

Conclusion

And so I finally make it to London. In summary, the Avro RJ85 really is quickly turning into an old heap of junk. It’s not just that it’s tight in the 3 + 3 configuration, it just looks and feels very worn too.

Even so, I think British Airways were pretty good in a) that they managed to secure a replacement for the aircraft originally scheduled to make the flight, and b) the way they handled the irregularity by informing passengers both by SMS and, in more detail, by mail. Let’s face it, if this had been SWISS, they probably would have just cancelled the flight without really giving a shit.