KLM Royal Dutch Airlines, Business Class – Boeing B 737-800: Amsterdam to Bergen

Transfer in Amsterdam

Amsterdam Schiphol overtook Frankfurt a while back as Europe’s third busiest airport. And I think it’s beginning to show. And I don’t necessarily mean that in a good way. Where previously one of the airport’s strongest points was the abundance of space within the terminal building for passengers to move about, it’s now starting to get very crowded. But it’s still one of my favourite airports.

Airside

I decide not to take any photos of the lounge, because it’s crawling with people. And you don’t want to piss people off when they’re probably already tired from a long working day or just from the labours of travel, right?

It’s interesting to watch though, how quickly the lounge empties at some point, as KLM’s evening outbound wave of flights gets underway, including mine.

Boarding

The flight will be departing from C18, which is at the very end of the C pier. The flight is operated by a Boeing B 737-800 and according to the gate agent, it’s going to be a full flight. They’re making announcements offering to check Economy Class passengers’ luggage free of charge.

The Cabin

There are two rows of Business Class on this flight, and a total of five passengers. I’m sitting on 1A and I have the whole row of seats to myself.

The Crew

There are two cabin crew working the Business Class cabin and they really are fabulous. One is a gentleman who probably looks older than he is, because his hair and beard are completely white. The other is a younger gentleman of South Asian descent. And he’s just so camp. Which is totally okay, it’s just that his effeminate mannerisms are completely at odds with the fact that he’s built like a brick shit house, as my granddad used to say.

In any case, the two of them keep the whole of the Business Class well entertained throughout the flight and take excellent care of the passengers. 1D is an elderly lady. She’s alert but looks very frail. The care and gentleness with which the cabin crew treat her is just outstanding. They take all the time in the world with her, making sure she’s comfortable but without ever being patronising in that way many people tend to be around elderly people.

The older one of the two is the maître de. As soon as the doors close, he welcomes every passenger aboard by name and shakes each passenger’s hand. From then on, whenever he or the younger crew member address the passengers, it’s always by name. More on that later…

The Meal

The meal is comparable to the one I had on the Zürich to Amsterdam leg. Only on this flight it’s not shrimps but a very nice chunk of hot smoked salmon. And it’s very tasty! I don’t know if this is a seasonal thing or just a new feature, but on this flight KLM also has fresh apple juice on offer, and it really is very tasty. It’s quite addictive actually!

After the meal I ask for a cup of mint tea, which is served with one of those Punselies biscuits.

Arrival

We land in Bergen just before 23h. It’s been a long day! Since my last visit the terminal building in Bergen has been significantly expanded. And with the expansion they’ve also extended the city’s tram line to the airport. As a result, there are now a number of options to get into town: a taxi will take about twenty minutes and costs a staggering NOK700. Then there’s the airport bus, which takes about the same amount of time as the taxi but only costs NOK110. And finally, the journey by tram will take about 45 minutes, but only costs NOK36.

I take the bus, mainly because I know from a previous visit that it stops right in front of my hotel.

Epilogue

So about the KLM crew on this flight: I return home from Bergen the following day, on Wednesday. As I step aboard the plane, I recognise the crew from the previous day. They’ve obviously night stopped in Bergen. The maître de takes a look at me and says ‘Mr. A., you’re back again. You know, I think you travel too much! Where are you sitting?’ I mean, I’m already surprised they recognise my face. But the fact that they both still remember my name is quite surprising.

Later on, as I disembark the plane in Amsterdam, the maître de wishes me a safe onward journey, while the younger one says good bye and asks me ‘I guess we’ll probably be seeing you again tomorrow or so?’

I must say, I’m quite exhausted from all my travels at this stage. And I’m so happy that I won’t be getting on a plane again until week after next. But I also have to say that it’s people like the crew on this flight that make such a difference. Of course they can’t replace your friends and family back home, but at least they can relieve some of the hassle of travel, by making you feel just a little bit less anonymous as the passenger.

KLM, gents: you were just brilliant. Thank you!

KLM Royal Dutch Airlines, Business Class – Boeing B 737-800: Zürich to Amsterdam

Introduction

On Tuesday afternoon I leave the office just before 16h. I’m catching the 16h01 train to the airport for a 17h30 departure with KLM to Amsterdam. It’s a lovely day here in Winterthur, with nice sunny weather and balmy temperatures. And apparently it’s been like this since last week. Which is more than I can say about my recent trip to Malta.

Check-in

I’ve checked in using the KLM app, which has been working a bit more reliably recently. If you’re using the KLM app, the boarding pass of your next flight with them will show up on your locked screen, so you can just swipe it at the gate. In Zürich, KLM checks in at row 2 of check-in 2.

Airside

Today I am certainly not going to visit the contractor lounge, because… yes! It’s so nice out that the terrace of the sports bar is open. There’s no service out there yet. Or rather, if you want something you have to order it at the bar and then take it outside yourself. But hey, I’m here for the view.

And it really is a lovely view. The aircraft come up really close to the terrace and as they apply thrust to move off stand, you get a glorious whiff of kerosene fumes. And as my luck will have it, the KLM flight arrives just a short while later and comes to a stop on the stand closes to the terrace!

Boarding

Boarding starts on time, at 17h00. There is a first boarding call for Business Class passengers, before everybody else is invited to get aboard.

The Cabin

There are six rows of Business Class, for a total of 24 seats. The cabin is not quite full though, and as a result I have a whole row of three all to myself.

I’m not sure if this applies to all seats, but on row 3, where I’m seated, there are two electricity plugs on either side of the middle seat.

The seat pitch is good. The one thing I don’t like though, is that the recline of the seat back, even in the upright position, is just a bit too slanted. I always feel like I’m half lying down and about to slide off the seat.

The Crew

There are two middle aged ladies working the Business Class cabin. As usual on KLM, they’re chirpy and chatty. One of them is a big fan of Switzerland, and has even picked up a few bits and pieces of Swiss German, much to the entertainment of the passengers as she tries out her language skills with the m as the board. It’s really quite funny, but in a very charming way.

Like Lufthansa, KLM does not provide any service on the ground. No welcome drinks or anything of the sort. The flight time is announced as 1 hour and 15 minutes, which means we should be arriving in Amsterdam at 18h55, 15 minutes ahead of schedule.

The Meal

As soon as the crew is released, the service begins. Every passenger is served individually from the galley. The meal consists of:

A small plate of salad with chilli shrimps, served with olive oil.

A small ramekin of marinated vegetables and feta cheese with couscous – served with rolls from the breadbasket.

To be honest, my opinion of the meal is… meh. The shrimps have an off-putting fishy smell, the salad is limp and the dessert is what it is. KLM has been serving this type of dessert for years, and I don’t know why they bother trying to explain what it is on the menu, because whether it’s passionfruit mousse or raspberry coulis, it always tastes the same.

At least that’s my excuse for asking for some of those fabulous smoked almonds KLM caters. I love those, they’re seriously addictive. A bit like the Twistees I had on Air Malta on Sunday… I ask the flight attendant if perhaps I could have a packet. She saunters off and returns a short while later with five packets of the delectable almonds. Hurrah! I think it would be a shame to waste them… and rude to turn them down.

And so I spend the rest of the flight reading my Kindle, snacking on almonds and enjoying the spectacular sunset we’re being treated to.

Arrival

Eventually, we land in Amsterdam at 18h55, just as the pilot had announced in Zürich. But we’ve landed on 18R, so that by the time we reach our stand at gate C4, we’re running five minutes late! I now have two hours to make my connection.

KLM Cityhopper, Business Class – Embraer 175: London Heathrow to Amsterdam

Introduction

Heathrow is having one of those days. The gusting winds mean there is more separation between the approaching aircraft, and as a result, everything seems to be running late – in some cases even as much as one hour or more.

The SkyTeam Lounge

In Terminal 4 KLM shares the Business Class lounge with some of its other SkyTeam partners, including China Southern, Korean Air and Aeroflot. I rather like the SkyTeam lounge in Heathrow. It’s got a modern and fresh feel to it, and the choice of hot and cold food is rather good.

This evening though, the lounge is full of unhappy Frenchmen. The Air France flight to Paris is running nearly ninety minutes late and passengers with connecting flights in Paris have already been informed that they’re likely not going to make their onward flights. Which of course is a merde.

Boarding

My flight is running slightly late as well. Boarding is scheduled for 19h55, which passes without the ground crew announcing that there’s going to be a delay. Eventually, at 20h30 boarding for the flight begins.

Tonight’s flight is being operated by an Embraer 175 of KLM Cityhopper. The flight is more or less sold out, which is why the ground crew are offering passengers to check in their baggage free of charge. I’m guessing this is the reason why eventually it takes us until 21h10 to finally complete the boarding process.

The Cabin

There are two rows of Business Class seats on this flight, although on KLM Cityhopper it’s difficult to tell the difference, seeing as both seats on the row of two are sold, even in Business Class. Luckily, I’m on 1A, and by the time boarding is completed, the aisle seat next to me is still empty.

The Crew

There are two young ladies working the flight today. They’re your usual KLM friendly cabin crew. What they lack in finesse, they certainly make up for with their genuine and unpretentious approach to dealing with passengers.

There is no service on the ground. The flight time to Amsterdam is forty-five minutes.

The Meal

No sooner has the main landing gear left the ground, the aircraft starts shaking and swinging around as though it were a feather. Even so, before the fasten seatbelt sign is even turned off, the crew start their preparations for the service.

A while ago, KLM updated the boxes and the meals that are serve in Business Class on the Cityhopper flights. I’m mean, it’s still a box. But even so, I still think it’s an improvement in that the new box seems bigger and more spacious.

Inside the box there is a falafel and hummus salad, two pieces of bread and butter and a dessert.

The salad is good and very light. I soak up the hummus with one of the breads provided with the meal and that is still warm. I don’t try the dessert.

Arrival

Very soon we start our descent into Amsterdam. The weather here is no better and we dip and roll violently on the approach. Eventually, after a flight time of only forty minutes, we touch down on the Polderbaan. From here it’s another ten minutes taxiing to the Cityhopper apron. By the time we come to a stop on our designated remote stand, it’s just gone 23h00 and we’re running thirty minutes late.

We enter the terminal, which is deserted at this time of night. At least that means it doesn’t take long for the bags to start arriving…

KLM Cityhopper, Business Class – Embraer 175: Inverness to Amsterdam

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Date: 02 October 2016
Departure: 11:05
Arrival: 13:30
Flight time: 1 hour and 25 minutes
Seat: 2F, window on the starboard side – upgraded from 6A

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Getting to the Airport

Transport: Car rental
Journey time: 45 minutes because we got lost…

I leave The Coul House at 08h40. The air up here is just so fresh that it really is a pleasure to just stand there inhaling a few breaths of the crisp, cool air. It must have been cold last night, because the windscreen is covered in a thin layer of ice where the night’s dew froze on the car.

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The sun is just coming up over the highlands. The valleys are still thick with fog, and as the sun rises higher in the sky, the light creates strange and beautiful illusions.

Check-in

Location: On the ground floor of the terminal, on your right as you enter the building.
Counters: There are two counters for KLM, one is the drop-off counter and the other is the SkyPriority counter for Business Class passengers and Platinum/Gold card holders.
Facilities: Counter check-in, self-service check-in, Web check-in via the KLM app.

By the time the car has been dropped off and I reach check-in, it is 09h45 and my flight is scheduled to depart in about one hour. There is a bit of a hold up at the SkyPriority counter because there are two guys checking in weapons.

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The Swissport Aspire Lounge

Type of lounge: Swissport Aspire contractor lounge.
Location: Near gate 3
Facilities: Comfortable sofas to sit on as well as other seating options, toilets are available outside the lounge.
Catering: A selection of hot and cold drinks and small breakfast snacks – things like Cornflakes or scones with clotted cream.
Wifi: Complimentary wifi is available in the lounge, the password is printed on the wall.

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To be honest, I am quite surprised they have a lounge at all here in Inverness. It is a nice place with good amenities. The view in particular is brilliant because you are at ground level and have excellent views of the ramp. The lounge is managed by an elderly gentleman and he really is brilliant. He is very chatty and quite funny actually, and makes passengers feel instantly welcome with his joking. He keeps a low profile in the lounge, and most of the time you do not even notice he is there, but somehow everything is cleared up straight away.

Boarding

Priority boarding is available. A separate call is made for Business Class passengers and Platinum members only, then for Gold and Silver members and eventually for everybody else. There is also a separate queue.

The scanner issues an alert as my boarding pass is scanned and the gate agent informs me I have been upgraded to Business Class again. It is quite surprising just how often that seems to happen on KLM these days.

I take my new pass and head out across the apron, taking pictures of the shiny chariot that will be taking me to Amsterdam this morning.

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The Cabin

Configuration: 2 + 2.
Pitch: 32 inches, which gradually decreases to 30 inches by row nine.
Width: 17 inches
Seat: There are two rows of Business Class on this flight. The seat next to me is kept empty. The seat on the Embraer 175 looks slightly different to that on the Embraer 190. Other than that though, it feels pretty much the same to sit in. On the first few rows the windows on the Embraer 175 are properly aligned with the passenger seats, so at least you have a good view of the outside. Towards the back though, the windows are increasingly unaligned. As a result, you end up either cranking your head back to look out through the window behind you, or sharing the window with the guy sitting in front of you, which is likely to give you tunnel vision…

The Crew

There are two crew working the cabin. The purser is a young man in his mid-twenties, I should say. The other is a young woman who seems younger. Both of them are very professional and friendly, just your typical bog standard KLM flight attendants basically, which is what I like about KLM.

Before the doors close, the young man comes by offering a selection of English, French, German and Dutch newspapers.

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The Meal

Type of meal: Lunch
Selection: Two choices for the sandwich
Service: Individual service – the meal is served in a box on the Cityhopper lights, which looks better than it sounds.

  1. Greek salad with feta cheese and pumpkin, with a mango chilli and lime dressing.
  2. Salmon and egg wrap with spinach and cream cheese.
  3. Tropical Pina Colada mousse with a lime topping.
  4. A selection of hot and cold drinks.
  5. After the meal I have a coke Zero, which is served with two packets of some really tasty almonds.
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Arrival

It is a lovely day for flying and the views outside are spectacular. After take-off from Inverness we head out onto the North Sea, and stay there pretty much until we hit the coast of the Netherlands. The weather in Amsterdam is pretty bad though and we are required to circle over the sea before eventually we are cleared to make our approach.

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In Amsterdam I have two hours to make my connection to Basel.

KLM, Business Class – Boeing B 737-700: Zürich to Amsterdam and onward to Frankfurt

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Introduction

Finally, I really thought the moment would never come. But it has – at long last, it is finally time for my summer vacation. I normally tend to head East for my longer excursions. And of course it is always interesting and exciting to experience new cultures and exotic locations. But it is also very tiring. That is why this year, I did not really fancy straying too far afield. And so I find myself heading West instead for a change. Obviously, taking the most direct route to my destination would have been the most sensible thing to do. But where is the fun in that, I ask you?

And so my journey begins with a set of positioning flights from Zürich to Amsterdam and then from there on to Frankfurt, both on KLM. I already have quite a few posts about ‘my friends in blue’ – as my colleague the Flying Dutchman refers to KLM – so I think we can skip introductions and keep things short and simple.

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The Cabin

There are three rows of Business Class on this flight, with a total of twelve seats. The middle seat is kept empty. Only seven seat are occupied this evening. I am on 1C, which is the aisle seat on the port side of the aircraft. Just a piece of advice: 1C sticks out quite far into the aisle, because the bulkhead is not quite as wide as the row of seats. While this certainly allows you to stretch you legs, it can also be slightly irritating after a while. Every time somebody walks past, you end up with the curtain brushing against your legs or in your face.

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The Crew

There are two cabin crew working the Business Class cabin and they really are excellent. They are very attentive and address every passenger by name, which I always find rather a nice touch.

The Meal

  1. Carrot gazpacho with parsley and shaved almonds.
  2. Spanish chickpea salad with beef bresoala, Kalamata olives and fresh herbs, served with a chilli and lime dressing.
  3. Orange mousse and chocolate ganache.
  4. Selection from the breadbasket, the crew make two rounds.
  5. Diet Coke.
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I am not really all that partial to smoked meats. To be honest I find them rather off putting most of the time. But apart from that, the meal is nice enough. Especially the gazpacho is well seasoned. Throughout the meal, the crew are very attentive and make sure to keep drinks replenished at all times.

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Transfer in Amsterdam

We approach the airport from the North, to make an approach for runway 18R. Amsterdam has three parallel runways with a North-South orientation and very often, like today, 18R and 18C are in use for simultaneous approaches, which always look really cool, I think.

I exit the aircraft into the C concourse. I do not think I have ever seen Amsterdam airport so deserted. Obviously, it is the holiday season and most people have already left on vacation. Even the Crown Lounge is pleasantly empty.

The flight to Frankfurt departs at 20h45 and is operated by an Embraer 190 of KLM Cityhopper. There are still quite a few empty seats on the flight, despite a fairly large group of passengers who are obviously returning from a cruise in Scandinavia.

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The flight time is announced as 40 minutes. Even so, every passenger is given a small box with a container of still water and some BBQ flavoured crackers.

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In Frankfurt KLM uses Terminal 2, which is basically used for all the non-Star Alliance traffic. I will be staying at the Hilton Garden Inn, which is located above the railway station for the mainline trains adjacent to Terminal 1. Access to the railway station and hotel is via a footbridge from Terminal 1.

Transfer in Frankfurt

There is a shuttle bus that takes passengers from Terminal 2 to Terminal 1. The first thing the smokers do upon exiting the terminal building is light up. As a result, the waiting area for the shuttle bus is constantly shrouded in a veil of heavy smoke. So instead of milling about with the chain smokers, I decide to walk across to Terminal 1. It is not really that far to walk, but the path is not clearly marked. Even so, walking at a leisurely pace it should not take more than 10 minutes to reach Terminal 1.

KLM Cityhopper, Business Class – Embraer 190: Amsterdam to Aalborg

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Introduction

The day after I return from Malta I am on my way to Aalborg in Denmark. For me the most convenient way to get there is, as usual, with KLM. As I have already covered KLM extensively in my blog, our story today starts just as yours truly steps off the escalators to the ground level of the B concourse at Amsterdam’s Schiphol airport.

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Boarding

The first boarding call is for Business Class and SkyPriority passengers. Although in this particular case that only means that you are first to board the bus to take you to the aircraft.

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The gate agent scans my mobile boarding pass, only to discover – lo and behold – that the upgrade fairy has done her magic yet again and I have been shifted from 6A to 1A, the window seat on the bulkhead row.

The Cabin

The first thing that strikes me is that there is no cabin divider to separate the Business Class cabin from the Economy Class one. Furthermore, on the Embraers KLM does not keep the seat next to you empty in Business Class. So in other words, essentially you have exactly the same level of comfort, or lack thereof, as all the other passengers at the back of the bus.

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The Crew

There are two cabin crew on the flight today. A young man as the purser, and a young lady working the rear of the aircraft. Interaction is somewhat limited, given that the flight is full and the flight time is only one hour. Even so, the crew are friendly in the way I am used to from KLM. Before departure, passengers on the first row are asked if they would like a newspaper, so I figure this means there is just the one row of Business Class on the flight today.

The Meal

Delivery: On KLM Cityhopper flights the Business Class meal is always served in a cardboard box.
Type of meal:
Light dinner

  1. Waldorf salad.
  2. Greek salad with honeyed goats cheese, tomato, onion, cucumber and olives.
  3. Two buns.
  4. Tropical mousse with lime topping.
  5. Tea or coffee.
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The meal is tasty enough and hits the spot nicely. One thing I have noticed with KLM though, is that they do not really seem to vary or change their menus that often. So if you fly with them a lot, you are going to end up having the same meal over and over again.

Arrival

Very soon after the meal is removed, the descent into Aalborg begins. It is a really nice evening for flying and the setting sun looks brilliant on the horizon.

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By the time we land it is already 22h30. So I shall be spending the night at the Aalborg airport hotel before heading into town in the morning.

KLM, Business Class – Boeing B 737-700: Zürich to Amsterdam

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Date: 15 June 2016
From: Zürich
To: Amsterdam
Departure:
17:35
Arrival: 19:00
Flight time: 1 hour and 25 minutes
Seat: 1A, window on the post side

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Introduction

Today I am on my way to Amsterdam for a meeting on Thursday and Friday. This time, I am travelling with my colleague, the wiry R., who quite apparently does not at all share my passion for aeroplanes.

Check-in

We have both checked in using the KLM app. When the new app was launched, there were a few teething problem, especially when it came to ‘printing’ the boarding pass for Passbook. But those seem to have been overcome and the app is very reliable these days.

Generally speaking, advanced seat selection is possible on all KLM flights, even in Economy Class, and the website works very well, providing a good and detailed seatmap. Some seats on the seatmap are marked in orange or yellow. Orange marks the Economy Comfort seats with greater pitch, while yellow marks the extra legroom seats such as the emergency exit row. Flying Blue Platinum members can select any seat they like free of charge. Gold members pay a reduced rate to obtain an orange or yellow seat. All other passengers must pay the full price, which may vary, for one of these seats.

Once that is done and we are airside, we decide to forfeit the questionable luxury of the Aspire lounge for a visit to the Sprüngli airside café. In case you have not heard the name before, Sprüngli is a Swiss chocolatier. The stuff they produce is really excellent but very rich. Just one of their pralines is enough to make you put on 5 kilos just from looking at it and will probably send some people into a sugar coma – but what a way to go!

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The Sprüngli café is located on the upper level of the Airside Centre, just after security and the obligatory duty free shop. If you want to try out what Sprüngli has on offer without breaking the bank, I can highly recommend a café au lait and a Truffe du jour.

Boarding

Oh happy day, the mighty airline geek Gods look upon me with favouring eyes today! Yes, we are boarding from gate B08. Okay, admittedly B08 is definitely in the remotest possible corner to the terminal complex, but it is a bus gate. I find it so much more exciting to board the aircraft via stairs because it brings you face to face with the beast you will be flying in. Sorry, I think I’m dribbling…

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The Cabin

Configuration: 2 + 2 – with an empty middle seat
Seat:
Obviously, the bulkhead row offers the greatest leg space. If you prefer an aisle seat, you should definitely go with 1D on the starboard side instead of 1C on the port side. The latter partially protrudes into the aisle, which means you are more likely to have people brushing against you on their way to the loo or galley.
Pitch: 33 inches in Business Class and Economy Comfort (rows 1 to 6), 30 inches in Economy Class (from row 7 on)
Width: 17 inches
Facilities: 110 AC power outlet at every seat

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The Meal

  1. Honeyed goat cheese balls with a greek salad
  2. Waldorf salad
  3. Pina Colada cream with crumble and lime
  4. Selection form the bread basket
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Either there have been cost cuts at KLM or the cabin attendant working the Business Class cabin really could not give a shit – if you’ll pardon my French. He is definitely friendly and chatty, so I kind of suspect the former is the case.

If I am not mistaken, previously you used to get a hot towel before the meal, which was always nice and helped get rid of the grime on your hands from travelling. This is no longer the case. Furthermore, I ask for sparkling water with the meal. Where previously KLM used to give you a whole can of Perrier, this time I am only given a glass just the one glass and I have no idea what brand of water it is. And finally, after the meal I ask for a coffee which quickly arrives – but without those really tasty Punselies caramel biscuits.

Arrival

The flight passes surprisingly quickly. Our approach into Amsterdam is rather bumpy, but I am just glad they have brought us in on runway 18C, which is the central one of the three parallel runways and within a reasonable taxiing distance to the terminal.

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KLM, Business Class – Boeing B 737-900: Barcelona via Amsterdam to Basel

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Transfer in Barcelona

I just arrived in Barcelona on the Singapore Airlines flight from Sao Paolo. We arrived in at 07h40, fifty minutes ahead of schedule. And I now have until 13h20 to make my connection to Amsterdam and then Basel on KLM.

The Pau Casals Lounge

Location: In the Schengen area, on the far right as you come down the escalators from security. The lounge is one floor up from the main airside area.
Type of Lounge:
Premium Traveller contractor lounge.
Facilities:
Toilets and showers available in the lounge, workstations, dining area.
Catering: Limited selection of cold breakfast dishes, like bread with puréed raw tomato and olive oil.
Internet:
Free wifi is provided by the airport authority.

I need a shower to wake me up. For EUR10.- you can buy a set of one towel, shower gel and shampoo and a pair of slippers at reception. The shower is clean and spacious. However, there is no toilet in the shower room.

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Boarding

Boarding begins with the gate attendant announcing that the flight to Amsterdam will be rather full today. Therefore, oversized baggage will have to go into the hold. Fortunately, being a Platinum member I will not to hand in my suitcase, which is good because I only have a short connection in Amsterdam.

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The Cabin

Configuration: 2 + 2, in Business Class the middle seat is kept empty.
Seat: Originally I am seated on 6A, but then I am upgraded to 1F in Business Class. However, once I board the plane, there is a girl sitting on 1D and her dad is on 1C. Apparently, the girl would like to sit next to the window. So I suggest swapping places with her dad so they can sit together on 1D and 1F, while I take 1C. Admittedly, my motives are not all together innocent. If you are seated on 1C on the B 737-900, you call fully stretch out your legs without getting in anybody’s way.
Pitch: 33 inches
Width: 17 inches
Facilities: 110V ac power port at every seat.

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The Crew

The service is typically KLM. No more, no less. All of the cabin crew are female and there is a good mix of older and more experienced cabin crew and some fresh young ones too.

The Meal

Towel before the meal: Hot towel served after take-off.
Choice:
There is a choice of chicken or pasta.
Delivery:
Trolley service
Type of meal:
Lunch

  1. Mixed salad.
  2. Ricotta Tortellini with Zucchini, Bechamel and tomato sauce.
  3. Selection from the breadbasket.
  4. Something sweet with cherries.
  5. Tea or coffee.

Strangely enough, the food on the tray is not entirely what is says on the menu that is distributed by the crew. Apparently, the salad should have been something with mozzarella balls. But it makes not difference, the salad is good enough as it is.

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Inevitably, one the meal is over I drop off to sleep immediately. I am just so tired.

Arrival

Oh crap! As we approach Amsterdam the weather starts to deteriorate. In fact, it is so bad that spacing between arriving aircraft has to be increased. And indeed, it really is a very bumpy ride into Amsterdam. By the time we arrive and dock at the terminal it is 16h03 and we are parked at the C dock. My onward flight to Basel departs at 16h20 from the B dock and boarding is expected to close in two minutes. Run Forest, run…!

But I actually make it. Fortunately, the aircraft is parked at the gate and not on a remote stand. Otherwise I doubt it KLM would have left the bus waiting just for me. There has also been an aircraft change, and instead I shall by flying on an Embraer 190 instead of the usual Fokker F 70.

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I board the aircraft, take my seat and buckle up. And then I drop off to sleep again. I do not notice us taxiing out or taking off. Nothing. The next time I open my eyes, we are just turning off the runway after our arrival in Basel. It is so good to be home!

KLM, Business Class – Airbus A 330-200: Basel via Amsterdam to Kuwait

KL KWI

Introduction

Please don’t tell me it’s going to be another one of those trips… I am on my way to Kuwait to attend an ICAO meeting/workshop on the implementation of the language proficiency requirements. I am one of the speakers on Monday morning, so it is kind of important that I actually make it on to the flight to Kuwait this afternoon, it is just that I only notice on my way to the gate that I have left all my credit cards in my jeans, which are lying in the wash basket at home. But I think it it should be okay, I still have my bank card.

The flight to Amsterdam starts out all right. We line up on runway 15 for a departure in a southerly direction. The pilot pushes the throttle forward and for a moment we go rolling down the runway, before the aircraft starts to slow down again a moment later – rejected take-off! Apparently the auto throttle is not working properly. Eventually though, the system is rebooted (What ever happened to hands on flying…?!??!), we line up for departure a second time, and succeed in getting airborne.

Transfer in Amsterdam Schiphol

Despite the delay, we still manage to arrive at the gate in Amsterdam on time, at 12h35. The KLM City Hopper flights all use the B concourse. My onward flight will be at 14h25 from the E concourse in the non-Schengen part of the terminal. My first stop though, is at the TravelEx counter where the B and C concourses join up. I have ordered some Kuwaiti Dinar for collection at the airport.

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There is a bit of a hold up, because the money was accidentally deposited for me to collect at the landside counter in the Schiphol Plaza. Fortunately though, the staff are very accommodating and send somebody to bring me the money.

From there I pass through immigration and then on to the E concourse.

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Boarding

By this time it is already 13h22 and my flight to Kuwait is scheduled to start boarding at 13h40. So I figure there is hardly any point in me making the trek to the Crown Lounge above the F concourse. Besides, I am still way off from my target of daily steps. So instead I just walk to the end of the E concourse and then back. Occasionally stopping to take pictures of the aircraft parked at the gate.

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There is a separate lane for SkyPriority passengers, which essentially includes Business Class passengers as well as gold and platinum members.

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There is a trolley in the airbridge with a selection of Dutch and English language newspapers for passengers to help themselves.

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The Cabin

Configuration: 2 + 2 + 2. There are 30 seats in total in Business Class, with three rows forward of the L2 door and two rows aft of it.
Seat: KLM currently offers four different Business Class products on its wide-body fleet. There is the new fully horizontal life-flat which is installed on the Boeing B 747-400 and is now being introduced on the B 777-300. Then there is the angled lie-flat seat installed on the Airbus A 330-300. If I am not mistaken, this is pretty much the same seat Air France has too. The new B 787 will have the same seat as Cathay Pacific in Business Class. And finally of course, there is the old angled seat on the Airbus A 330-200, which is what I shall be travelling in today. This seat is really passed it. It is comfortable enough to lounge in but it can be a tad difficult to sleep in unless you really are completely exhausted. And there is next to no storage space.
Pitch: 60 inches.
Width: 20.5 inches.
Length as a bed: 75 inches, 30 degrees angled.
Facilities: The seat has a reading lamp in the overhead panel, in addition to a reading lamp installed in the seat itself. In addition, there is what KLM refers to as the ‘privacy hood’, which opens up from the top of the seat back to protect the guy sitting behind you from scrutinising your scalp too closely when the seat is in the fully extended position. A pillow and blanket have already been placed at every seat before the passengers board the aircraft. There is also a power port at every seat in Business Class.
Audio and Video: Noise cancelling earphones, 16 audio channels, audio and video on demand.
Screen size: 10.4 inches.

The flights is full in Business Class but rather empty in Economy Class. The purser even makes an announcement to this effect, asking passengers to refrain from moving until after we are airborne.

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The Crew

Once most of the passengers are seated, the crew distribute the vanity kits and welcome drinks. The menus are handed out after take-off. The crew are very attentive and make a point of addressing every passenger by their family name.

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The Meal

Welcome drink on the ground: Fresh orange juice. There is a choice of still water, orange juice, sparkling wine and Heineken.
Hot towel before the meal: Slightly scented hot towels are handed out, they are nice and thick and in much better quality than the ones on British Airways or Swiss.
Pre-meal drink:
Coke Zero. There is a choice of warm nuts or small cubes of Dutch cheese to go with the drinks.
Choice:
There are two choices for the starter, three for the main dish and four for dessert.
Delivery:
Trolley service.
Type of meal:
Late lunch.

The meal is very tasty, especially the salmon starter is excellent, and the portions are of a good size. By the time the meal ends, I am feeling decidedly full.

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The First Course

Marinated salmon and salmon mousse with pickled cucumber, turnip and basil cream with a dill vinaigrette.

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The Salad

Mixed salad with roast pumpkin seeds.

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The Main Course

Beef and beetroot meatballs with a herbed veal jus, smoked potato mousseline, cauliflower poached in a parmesan broth and leeks.

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The Cheese

Cheese plate with St. Bernardus and Moulin bleu with a fig and cardamom chutney.

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The Second Service

About an hour out of Kuwait, a small snack is served. There is a choice of either a hummus wrap, croquettes or a warm almond cake/biscuit type thing. I decide to go with the latter and a cup of coffee to keep me going until I get to the hotel.

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Arrival

We land at 21h45, roughly twenty minutes ahead of schedule. Surprisingly, most of the passengers are continuing their journey to Dammam, with only a handful leaving the aircraft in Kuwait.

The visa and immigration process in Kuwait is not quite straightforward: first of all, as you exit the plane, do not follow the signs for immigration and arrival. Instead, follow the signs marked ‘visa collection’. The visa bureau is in the far corner of the terminal, hidden at the very back of the food court. The very first thing you must do, is pick a number for your turn in the queue. Do this before you do anything else. The process is slow and you will have more than enough time to prepare all your documents. To the left of the machine dispensing the tickets with your number in the queue are the vending machines for the stamps you will need to validate your visa. For most countries eligible for a visa on arrival, the fee is 5 Kuwaiti Dinar. The machine accepts most notes, but does not give any change. If you do not have any Kuwaiti currency on you, there is an exchange office near the visa bureau.

You will also need to complete an immigration card with your passport details and contact info for Kuwait. When your number is finally up, the visa is issued on an A4 size piece of paper and the officer will stick the stamps on the visa. Once that is done, go to the counter on the far right to have the visa validated. And then from there, finally, you can head downstairs to immigration. You will not have to queue again and can simply walk through the gate to the baggage reclaim area.

Getting into Town

Transport: Airport shuttle.
Departs from: Hotel booth right outside arrivals.
Journey time: 30 minutes.
Fare: 9 Dinar
As you exit arrivals, there are booths for all the big hotel chains. In most cases, the hotel will pick you up, just as long as you inform them well enough in advance.

KLM, Business Class – Boeing B 737-800: Madrid to Amsterdam

Introduction

I spend three days giving a course to a group of Spanish and Portuguese participants. It has been a fun three days and our Spanish host were very welcoming and hospitable. Of course it also helped that the weather in Madrid was simply gorgeous, with clear blue skies and temperatures above 20 degrees Celsius, while back home in Switzerland they had already started to take out their winters coats.

Getting to the Airport

Transport: Shuttle bus from the Airport Hilton
Departs from: Right outside the lobby
Frequency: Every 25 minutes
Journey time: About 10 minutes to Terminal 2
Fare: The shuttle is complimentary

At 15h05 I catch the complimentary shuttle bus back to Barajas airport. By the looks of it, I am the only hotel guest making the journey to the airport. On its way to Terminal 2, the shuttle makes a brief stop at Terminal 1, which is the non-Schengen terminal, before continuing to Terminal 2.

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Check-in

Location: On the first floor. If you arrive by car, there are signs indicating which carrier is located at which entrance.
Facilities: Online check-in, self-service check-in and baggage drop counters.

KLM and Air France have their own set of dedicated check-in counters at Barajas, including a large number of self-service kiosks. I have already checked in using the Air France app. However, I briefly check at one of the counters to inquire about the location of the Air France lounge. The check-in agent is a friendly young lady. She points out to me that at the far end of the concourse, behind the Alitalia check-in counters, there is a fast track for security for Business Class passengers and status card holders.

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The Lounge

Location: One floor up from the main transit area on the E concourse. The stairs to the lounge are located near gate E69. The E concourse is one of the newer facilities in the original terminal complex at Barajas. As such, it has a very spacious and airy feel.
Type of Lounge:
Puerta de Sol contractor lounge, operated, I think, by the airport authority.
Facilities:
A large bar with hot and cold drinks. There are also cold and warm snacks. For the latter there is a microwave for you to heat the prepacked food in. It does not look particularly sophisticated or elegant, but I guess it gets the job done. There is also a set of workstations. Toilets are available in the lounge, but there are no showers.
Internet:
Complimentary wifi connectivity. The code can be found at the bottom of the information screens which are located by the entrance to the lounge.

The lounge is nothing special really. Its one redeeming feature however, is the commanding view of the apron and the runway used for arrivals. So I take up a seat by the window. I actually take out my Kindle to do some reading. But somehow I keep getting distracted by the constant stream of aircraft filing past my window. Brilliant!

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Boarding

Boarding takes for ever, due to the fact that it is a full flight today. I am sitting on 2F, which is a window seat on the right-hand side of the aircraft. One of my windows is right above the forward cargo hatch. As the suitcases are loaded onto the aircraft, I get a chance to look at the labels on the conveyor belt, before the bags disappear into the hold. Most of the checked luggage, from what I can tell, belongs to connecting passengers. There are only few bags with Amsterdam as their final destination. The majority of the bags are labelled for Incheon and Pudong.

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Apart from all that, I am just happy as a pig in shit for finally bagging the retro-liveried B 737-800.

The Cabin

I have already covered the cabin of the KLM Boeing 737-800 in my previous posts, so I guess there is no need for an introduction. One thing that strikes me on this particular trip though, is that apart from a greater pitch, the seats in the forward cabin also seem to be slightly more inclined when the seatback is in the upright position. And quite frankly, it is not particularly comfortable. I keep sliding down the seat.

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The Crew

I have yet to experience a bad crew on KLM. I think that is one of the carrier’s most impressive features. No matter what, the crews are always friendly and welcoming. Service in Business Class is conducted by a middle-aged gentleman.

The Meal

Choice: There are two choices for the main course, including one vegetarian option. Although on this particular flight the vegetarian option is different to the one printed on the menus which were distributed before departure.
Delivery:
Tray service
Type of meal:
Early dinner, although is you are Spanish it probably qualified more as a latish lunch…

  1. An amuse bouche of asparagus salad with grilled tomato and sauce Hollondaise.
  2. A seasonal salad with lemon flavoured olive oil.
  3. Vegetarian Risotto with grilled vegetables and pickled onions.
  4. Orange Bavaroise with blueberry sauce and white chocolate shavings.
  5. Selection from the bread basket with butter (two servings).

Despite the flight time of over two hours, KLM does not have a pre-meal drinks service. However, even after the meal service is over, the crew come through the cabin repeatedly, asking passengers if they want anything else to drink.

Other than that, the meal is rather tasty and hits the spot nicely. The Hollondaise sauce is nice and creamy and always goes well with the asparagus. The Risotto with the pickled onions in surprisingly good! The dessert is the only thing about the meal I do not really like. It is awfully sweet and the orange tastes slightly artificial.

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Arrival

By the time we reach the top of descent, the sun is already very low on the horizon, providing a spectacular display of colours in the sky. And by the time we finally land in Schiphol, it is already dark. In Amsterdam I only have about 40 minutes before my connecting flight to Basel departs. So I decide to forfeit the comfort of the Crown Lounge in favour of walking up and down the C and B concourses to meet the daily step target on my Garmin Fenix 3. Life is good…!

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