Business Class – knightofmalta

Luxair, Business Class – Dash 8 Q400: London City to Luxembourg

Getting to the Airport

Today I’m on my way to Luxembourg. Getting to London City airport by public transport is usually quite easy, but I’m also carting around with me a heavy suitcase. Which is why I’ve decided to take a taxi today from my hotel near Victoria to the airport. On a Sunday afternoon, the traffic is fairly light, by London standards at least. The journey takes forty minutes to complete and costs GBP50. Taking a taxi also has the added benefit that the trip will take you past some of London’s best landmarks!

Check-in

There are two check-in counters open for the Luxair flight, one of them is for Business Class passengers. The queue for Economy is short, and there are only four parties ahead of me, which are quickly processed.

Security is one floor up. The airport is currently upgrading its infrastructure, so that soon passengers will not need to take all their personal belongings out of their bags at security.

Airside

It’s been several years since I last passed through London City airport, and sadly, it hasn’t changed much. The place is crowded, and there is hardly any place to sit.

In addition, the’ve also put up a building on the apron, right in front of the main waiting area, which makes the place look very dark and gloomy.

Eventually though, I find a place to sit in relative peace and quiet in the passage that connects the main terminal to the seating area for the gates reserved for some of the larger aircraft operating into City, such as the A 220.

Because space on the ramp is so tight, arriving aircraft are marshalled in using two marshaller. The first one guides the aircraft onto the stand to the point where it has to make a tight right turn. A second marshaller indicates to the crew when to straighten the nosewheel and stop.

Boarding

My flight is boarding from gate 9. Judging by the amount of passengers in the line, I don’t think it’s going to be a very full flight.

Passengers queue in the stairwell until the doors are opened for them to cross the apron. So I figure I might as well wait upstairs.

The Cabin

There are five rows of Business Class on this flight, but I’m the only one that seems to have been favoured by the upgrade fairy. Initially, I’m seated on 2D by the emergency exit. Once boarding is completed though, I move over to 1A, which has a better view.

For a turboprop, the acceleration on the Dash 8 is crazy. Because of the very short runway here in City, the crew first spool the engines before they eventually release the brakes, catapulting us forward and into the air.

The Crew & Service

There are two cabin crew on this flight, although my interaction is only with one of them. There is no service in the cabin while we’re on the ground, which I’m guessing is probably because the taxi time from our stand to the threshold is about two minutes if you’re counting slowly. Once we’re airborne, I am brought a refreshing towel and the menu.

The Meal

Considering the flight time to Luxembourg is only one hour, the meal service is extensive and varied. The meal is served very traditionally, on a large laquer tray.

For the starter, there is a small pokebowl of smoked salmon with sesame rice, pickles and fruit.

I’m not sure what everything on the plate with the main course is. The meat is stuffed pork medaillons.

Two bread rolls are served with the meal, together with a small dish of butter that has been shaped to look like a flower. The small jar in the picture below is the honey sauce for the pork.

For dessert, there is a small dish of some mango and passion fruit cream and a small box of pralines made locally in Luxembourg.

To finish off the meal, I have a cup of mint tea.

Just before the landing, the crew pass through the cabin with candy.

Arrival

We land in Luxembourg at 17:00. The ramp is quite busy, but the terminal building seems rather quiet. My suitcase arrives quickly. I then head upstairs to catch the bus line 16 to Kircherberg, where I change to the tram.

Conclusion

Flying Luxair is an interesting experience, in that it feels like taking several steps back in time to a bygone era when flying was still something special. And admittedly, getting upgraded is always nice. I rather enjoyed this short flight!

Luxair, Business Class – Bombardier Dash-8/400: Luxembourg to Genève

Introduction

I’ve just finished the week working in Luxembourg. It’s Maundy Thursday before the long weekend. Originally, I would have just returned to Zürich in the late afternoon. But then within two weeks of booking my flight, SWISS had already cancelled it again, which seems to be a recurring theme with them these days. In May I should have travelled to Brussels on SWISS, but that booking didn’t survive for very long either. So instead, I’ve decided to return from Luxembourg to Geneva and then to spend the long Easter weekend in the Bernese Oberland, which should be nice and relaxing.

Getting to the airport

I leave Eurocontrol just before 14h00 on Maundy Thursday to catch a number 6 or 16 bus to the airport. There’s a bus every ten minutes, and the journey only takes about 15 minutes.

Check-in & security

Luxair has its dedicated Business Class check-in area off to the far right of a long row of check-in counters.

This afternoon there is only one counter open, but it’s not looking very busy. From check-in, Business Class passengers have a direct access to the fast track for security. Which doesn’t get me very far today, mind you. There’s a young couple at the head of the queue and I’m wondering if perhaps this is the first time they’re travelling by air. They have multiple pieces of hand luggage with them and the poor security agent looks close to tears. She more or less has to ask them item by item to remove things from their bags, take off their jackets, etc.

Airside

By the time I’ve checked in, bought an Easter bunny and gone through security there’s only about ten minutes left before boarding starts at 14h55. So I figure I might as well go directly to the gate on the B concourse. The airport is really very quiet today, which is surprising given that it’s the long Easter weekend. I would have assumed people would be going off to make the best of the short break.

Boarding

My flight is departing from gate B07. Just as boarding is called, my bladder decides I need to visit the rest room. When I come back just a few minutes later, the gate is deserted and the gate agent is giving me her patented “you do know we’re only waiting for you” look. So I inquire about the load of the flight today, to which she answers that there’s a grand total of 13 passengers on the flight.

The cabin

I always like the Q400, although my colleague the Flying Dutchman tends to disagree. Of course it also helps that there are five rows of Business Class and there are only two of us sat in the forward cabin today. On the port side of the aircraft, the first row is row 1 and has very good legroom. On the starboard side, the first row is row 2 by the emergency exit. Legroom on row 2 is good too, although the location of the emergency exit means that my fellow aviation geeks do need to lean forward to look out the window. In Business Class the aisle seat on each row of two is kept empty.

The crew

There are three crew on this flight, and from what I gather one of them has her first training flight today. And it shows. She seems very nervous and when she brings me the tray, she’s holding it the wrong way, so that the food is on the far side of the tray from me. Other than that though, the crew are all very friendly.

The meal service

Before departure, one of the crew hands me a disinfectant towel and the menu for the flight, which is surprising given that the flight time is only 55 minutes.

The meal is nicely presented and I’m positively surprise by the presentation and quality of the dishes. It’s quite an unusual meal. Personally, I’m not a fan of duck, but I think Luxair certainly deserve Brownie points for effort and presentation.

To drink I have a Coke Zero. The cabin crew ask me if I’d like that with lemon and ice, which is also a nice touch you don’t get that often any more on short-haul.

Arrival

As we head south, the weather starts to improve. By the time we reach Geneva, there are only few scattered clouds and the pilot reports a ground temperature of 20 degrees Celsius. The approach into Geneva brings us in over a mountainous are to the south of the city. In this distance you can see the famous jet d’eau in action.

Eventually we pull up to our stand on one of the funky satellite gates at Geneva airport, which look as though they haven’t been upated since they were built sometime in the 1970s.

The terminal at Geneva airport is a strange set up. The main issue is that there’s hardly enough space for the terminal building, because there are public buildings and roads encroaching on the airport on all sides. As a result, there are many long, narrow corridors with little natural light that give the place a gloomy apprearance.

Eventually, my suitcase arrives and I make my way towards the railway station at the far end of the terminal.

Conclusion

I rather liked my flight with Luxair. Even though it wasn’t very long, I found there was something charmingly old fashioned in Luxair’s service delivery. I also thought the meal was a pleasant surprise and different to what you normally get on short-haul European Business Class.

Luxair, Business Class – Bombardier Q400: Luxembourg to Paris CDG

Introduction

The Ibis at Luxembourg airport is currently in the process of being refurbished. And I think that’s probably a good thing. The room I’m in is nice enough, but the public areas are starting to look grubby. The carpets should probably be declared a bio hazard, and the smell of boiled cabbage is ‘interesting’…

The hotel’s redeeming feature though, is that it’s very close to the airport terminal, within walking distance.

Getting to the Airport

On foot, the airport is only about ten minutes away from the hotel. However, there’s also a shuttle that runs every thirty minutes and is available for guests. The service is complimentary, but advance reservations are mandatory. The drive takes about four minutes.

Check-in

I’m booked on the Air France flight from Luxembourg to Paris-Roissy, which is in fact a code-share operated by Luxair. There are two counters open for Business Class passengers and there is no queue when I arrive, given that it is, after all, the weekend.

The Lounge

From check-in I head straight for the security check. There is a checkpoint at either side of the terminal facility, and trying to figure out which one is currently in use is not always that clear when you’re standing in front of the check-in counters. Which means that it’s not uncommon at Luxembourg airport to see disoriented passengers moving back and forth between the two, with the look lemmings get when they’re trying to figure out if they’re really in the mood to go jumping off a cliff with their pals…

But anyway, the lounge is very quiet. All the bankers that normally populate the lounge have gone home to count their millions. I grab myself a coffee and a bottle of water, in the hope they will turn me into a functioning human being again.

Boarding

The flight is departing from gate B08, which is in the new part of the facility and specially designed to handle small regional aircraft. As in, regional aircraft that do not use a contact stand and thus require passengers to walk across the apron and, as a pleasant side-effect, give me cause to geek out on my obsession with airplanes.

I’m seated on 1A, so I figure I might as well wait until the very end to board, so as not to be in the way. The Dash 8 is a small aircraft. Besides, I have a back injury, so my movements are a bit slow right now. And every moment I do not have to stand in a queue is bliss right now!

The Cabin

There is literally half a row of a Business Class cabin on this aircraft. Because on row 1 there are only the A and C seats on the port side. And as it happens, I’m the only Business Class passenger on today’s flight. The seat is comfortable and nicely padded. It’s very pleasant on the bum and also on my damaged back.

Leg space is also good on the bulkhead row and the seat next to me is kept empty.

The Crew

There are two cabin crew on the flight today, one male and one female. Both of them are perhaps not the world’s most extrovert individuals, but their service is attentive, friendly and polite.

There is a trolley set up by the entry door of the aircraft, where passengers can pick up a magazine or newspaper before taking their seat. The selection is rather good. I go for Time magazine, mainly because their cover catches my interest.

Other than that though, there is no service at all on the ground. The flight time is indicated as 45 minutes.

The Meal

As soon as the crew are released after take-off, the male cabin attendant asks me what I’d like to drink with breakfast. He subsequently brings me a glass of orange juice, served in a real glass, and a cup of coffee with milk and sugar. The coffee is good, but I wonder if they really couldn’t have splurged on a proper cup instead of the cardboard one.

They put down a paper table cloth for the meal. Agreed, it won’t make the meal larger or better, but it’s still a nice touch.

The meal arrived in a cardboard box. It contains:

a salami sandwich
an yoghurt
an apple pasty
and a packaged refreshing towel

Transfer in Paris Roissy

Eventually, we land in Paris more or less on time. Luxair uses terminal 2G, which is exclusively for small regional aircraft. It’s also very far out in the sticks. The only way to access any of the other terminals from here is by bus. Depending on which terminal your onward connection is departing from, there is an airside or a landside transfer.

I shall be departing from the M concourse, which is basically the non-Schengen satellite of Terminal 2E. Transfer to 2E is airside, which means that I will not have to undergo security screening again here in Paris. On the downside, emigration is done in 2G and the queues are very long.

Luxair, Business Class – Boeing B 737-700: Vienna to Luxembourg

Introduction

The flight from Bangkok arrives at 05:45, we’re on time. I now have nearly four hours to make my connection to Luxembourg at 09:30. I’m rather curious to see if the transfer will be easier this time.

Transfer in Vienna – take I

Our aircraft has parked at the very beginning of the G concourse. So after I exit the airbridge and turn left, it’s only a short walk to the immigration counters. My flight to Luxembourg will be leaving from the B concourse in the old terminal. But I’m not really sure if there is a lounge facility there and I do still have quite a wait. So instead I follow the signs to the F concourse, which is the Schengen area of the new terminal. To access the Schengen area I have to go through a security check, as I’m arriving from overseas. So far so good.

When I checked in at Bangkok airport I was issued my boarding pass for the onward connection to Luxembourg. While the boarding pass for the first leg from Bangkok to Vienna showed my Senator status, the boarding pass for the onward leg only shows that I am a Miles and More member. Presumably this has something to do with Luxair’s somewhat odd status as a Miles and More airline that is not part of the Star Alliance.

The Austrian Airlines Senator Lounge

Location: on the F concourse
Type of Lounge: Austrian Airlines Senator lounge, there is one reception area that serves the HON lounge, Senator lounge and Business Class lounge
Facilities: hot and cold food and drink, workstations, showers (for HONs and Senators only)
Internet: wifi provided by Vienna Airport, no password required

The lounge is fairly busy when I arrive just after six in the morning. After a short while though, the place empties rather quickly until eventually there’s barely anybody there except me.

Transfer in Vienna, take II

What a labyrinth! About 40 minutes before departure I decide to venture out in search of my gate on the B concourse. With the experience of the outbound journey still fresh in my mind I figure it might take me a while to find my way. And indeed, the route to the B concourse is complicated and entirely counter intuitive and sees me first going up one escalator, around a few corners and then down another escalator before eventually, without really knowing how, I’m landside again. I keep on walking until I finally arrive in the old terminal. I scan my boarding pass and I am airside once more. I even manage to find the B concourse, where of course I have to go through security again. I ask some young chap in an Austrian Airlines uniform if there’s a lounge anywhere, and he informs me that there is, but I’ll have to go back through security again to get there.

Boarding

Boarding is via a bus gate. As usual it pays to be patient. 64 passengers squeeze into the first, hot bus. It leaves for the aircraft and another bus duly arrives to pick up the remaining four passengers…

The Cabin

Configuration: 3 + 3
Seat: staggered rows, European standard Business Class with the middle seat left empty
Facilities: none
Audio and Video: audio and video available, only the moving map are in use on today’s flight.

There’s been another last minute aircraft change, and instead of the scheduled Dash-8-400 it’s now a Boeing B737-700 that will be operating the flight. I’m not quite sure why though, as I overhear the purser telling the captain that the headcount is correct at 69 + 2, which should fit into a Dash-8. As it happens, it’s even exactly the same aircraft I had on the outbound.

The Crew

The crew on this service are much friendlier and warmer than their colleagues on the outbound. Maybe I was just unlucky that time. But this lot is much better.

The Meal

Pre departure drinks: no
Pre meal drinks: no
Delivery: individually served trays
Type of meal: brunch
Menu: there is a menu for the drinks and food

sliced orange
müsli
butter, strawberry jam and apricot jam
bread basket
cottage cheese
grilled tomato slices
Emmental cheese
smoked ham

The meal is a big surprise and a vast improvement over what was served on the outbound. I like the breadbasket in particular. It’s rather a substantial meal, especially given that the flight time is only slightly more than one hour.

Arrival

We arrive in Luxembourg slightly ahead of schedule. For a change we make our approach right over the city, coming in fairly low. I don’t have long to wait for my suitcase.

I shall be staying at the Doubletree again. There’s a shuttle available and if you call enough in advance, they’ll even come and pick you up from the airport.

Conclusion

This flight was a vast improvement over my previous experience in Luxair Business Class. Given the short duration of the flight you’d think there could hardly be any differences, which makes this flight all the more surprising. It’s probably a combination of things. First of all, the food was much more to my liking than on the outbound. Secondly, the crew simply seemed more genuine in the way they welcomed the passengers aboard. And that makes a huge difference.

Luxair, Business Class – Boeing B737-700: Luxembourg to Vienna

Introduction

I’m in Luxembourg. It’s Friday afternoon and I just finished giving a course. This weekend is Pentecost, which means Monday is a public holiday. And then on Wednesday I’ll be giving another course in Luxembourg. So instead of going home for the weekend, I’ve decided to do something else and visit an old friend of mine. But first I must catch a flight to Vienna.

Getting to the Airport

Transport: bus line 747
Departs from: main railway station in the city centre of Luxembourg
Frequency: depends on the traffic, which can be quite bad in Luxembourg
Journey time: 25 minutes
Fare: I don’t know. Normally you can buy tickets for public transport as you board the vehicle. This does not apply to the airport bus though. I have no idea where to purchase the tickets. But if you play dumb, normally the driver will simply let you on anyway.

Today I shall be taking the taxi to the airport anyway, because I’m travelling with a large suitcase which I don’t fancy carting to the bus stop.

Check-in

Location: ground level, the bus stops right in front of the terminal
Facilities: self-service machines
Counters: dedicated Luxair Business Class counters

The taxi drops me off in front of the departures hall, which is at ground level. The airport is fairly busy this afternoon. There are the business travellers, probably on their way home after a busy week’s work in one of the many offices of the EU in Luxembourg. And then there are also the leisure travellers, presumably because there’s a long weekend ahead.

The Lounge

Location: one floor down from the departures level
Type of Lounge: Luxair lounge

There is a Luxair lounge in Luxembourg, which is very nice. In the evenings though, it does tend to become rather busy as it’s not very big and it’s also the only lounge there is in Luxembourg, so in fact it’s available to the premium passengers of most of the airlines operating out of Luxembourg.

Boarding

Boarding is via gate A16, which is a bus gate.

The Cabin

Configuration: 3 + 3
Seat: standard European-style Business Class with the middle seat left empty
Facilities: coat hook
Audio and Video: audio and video are installed, only video available on this particular flight.

Originally, when I booked this flight it should have been operated by a Dash-8-400. However, much to my surprise we eventually pull up next to a Boeing B 737-700. Needless to say I’m delighted with the aircraft change!

The cabin looks very neat, with blue seats and cream coloured, adjustable headrests and seatbelts. The seat pitch is rather tight though. There is no cabin divider to separate Business and Economy Class.

I also notice that the seat rows on the left and on the right side are not aligned, although I’m not quite sure wherein the benefit of this should lie.

The Crew

The crew appear to be all from Luxembourg. They’re rather a nondescript bunch really. There’s nothing wrong with the way they go about their job and they’re not in any way rude. But it’s nearly as though they’re not really there. In fact you get the distinct impression they aren’t interested even in the faintest in their passengers.

Later on during the flight, as soon as the service is over, they vanish into the galley and remain there until it is time for them to secure the cabin for landing.

The Meal

Choice: none
Delivery: traditional tray service
Type of meal: light snack
Menu: there is a small printed menu

duck and vegetable millefeuille in a tangy sauce
raspberry, melon and pineapple
lemon tart, brownie and white chocolate bavarois cake
bread roll
orange juice
coffee

The presentation of the meal is nice. I quite like it for the simple reason that it’s unusual and makes a difference from what you normally see on planes in Europe today. But I can’t really say I enjoyed the meal. I’ve never been partial to duck because I find it too fatty. And when it comes packed in between layers of gelatine, then I think I’d rather pass.

The desserts are alright, although the brown thing described as a ‘brownie’ in the menu is more like a mini piece of Black Forest gateau.

The meal is quickly removed, I barely touched it. I spend the rest of the flight gazing out the window. My favourite pastime.

Arrival

After we land, we taxi on seemingly endlessly. It appears that we’re got more or less the remotest possible stand on the whole apron. A bus is expecting us to bring the passengers to the terminal.

Conclusion

So what about Luxair Business Class? To be honest, it’s really quite hard to say. There wasn’t really anything to complain about, but I don’t think there was anything about the experience that would make me seek them out for my next trip either.