This is starting to feel a lot like running a marathon. At sone point you have the finish line in sight, far off in the distance. Your legs are burning, you‘re thirsty, you’re tired and you‘re worried your legs will start cramping any time soon. The risk is that then you start to accelerate, just to bring the race to an end. And that‘s of course when you‘re most likely to fail. Because you‘re no longer running at a pace you‘re comfortable with.
The finishing line, in my case, is obviously the moment I step on that plane to Oz. But there‘s still a stretch to go until then and I have to watch out I don‘t start burning up before.
I leave the office at 11h10 and catch the 11h24 train to Zürich airport. I was kind of expecting security to be quite busy, given that it‘s the lunchtime rush hour. But the airport is suprisingly quiet.
My first stop is the SWISS lounge and even here it’s much quieter than it usually is. The lunch buffet in the lunge consist of a limited selection of salads (three) and a main course, which is ‚prepared‘ by a chef. Although I suspect his real job is mostly to ensure that visitors don‘t over indulge and drive up the costs for the lounge… I mean, it‘s not like he does any real cooking.
Boarding is from gate A55, which is in the provisorium that became permanent. Sort of. No people here either. I‘m the last to enter the holding pen for the bus. There are about twenty passengers on the flight today. No wonder it was so easy to get the emergency exit on row 13 when I checked in!
The bus pulls up to our aircraft and I hold back to be the last to board. If the plane is empty anyway, then I‘d much rather sit slightly behind the wing so I can watch the control surfaces during the flight.
I settle in the window seat on row seventeen. The rest of the cabin behind me is empty, which is something I don‘t think I‘ve ever experienced in Economy Class! the seat pitch on roway seventeen is not bad at all, and certainly enough for a flight of forty minutes. The head rest, by the way, can be adjusted in height.
There are three cabin crew on this flight. As a rule, I find that the Helvetic crews tend to be friendlier than the SWISS ones. And this bunch is no exception. What is perhaps a tad strange though, is that instead of stepping into the cabin to make his welcome aboard announcenent, the purser decides to hide in the galley, which is just weird to watch.
Our initial climb is quite bumpy. The flight time is only forty minutes, so by the time the crew are released, the captain also informs them that we‘ll be landing in twenty minutes.
The service consists of a bottle of still or sparkling water and one of those lovely little Swiss chocolates.
We land in Luxembourg on time. The weather here is so bad. This is the first time I‘ll be taking the bus line 16 to the office since Luxembourg introduced free public transport within the Grand Duchy on 1 March 2020. I think it‘s a brilliant idea. Although I must say that it does feel kind of strange getting on a bus without a ticket – kind of clandestine.
To conclude, I’m just assuming the visible lack of passengers is the result of the recent outbreak of Covid19 in Europe. But of course that is only an assumption. However, if indeed it is the case, then I think 2020 may turn out to be something of a watershed moment for the global aviation industry. In Hong Kong more than half of Cathay Pacific’s fleet is on the ground as the result of a reduced network and others are not doing much better. If the current situation continues, it seems likely that some airlines may simply end up running out of time and money. A bit like running a marathon.
Airline: Iberia Aircraft: Bombardier CRJ-1000, operated by Air Nostrum From: Madrid Barajas To: Basel Mulhouse Departure: 10h16 Arrival: 12h29 Flight time: 2 hours 13 minutes Seat: 3F, window seat
Getting to the Airport
The 7 Islas Hotel is located just off the Gran Via in the centre of Madrid. I exit the hotel just after 7h00 in the morning and walk five minutes to Tribunal metro station.
From there I take the metro line 10 to Nuevos Ministerios, which is two stops away. And then from there I catch the metro line 8 to Terminal 4. The metro service starts at 06hoo in the morning, with trains running every eight minutes.
At Terminal 4 I take the lift three floors up from the metro station to departures on level 2. Iberia Business Class counters are located on rows 780 to 799.
There is a dedicated security checkpoint for Business Class passengers, which is completely segregated from the other passengers and very efficient.
The Iberia Business Class lounge is hard to miss as you exit from security. The lounge is enormous and offers a wide range of seating options. It‘s a very nice looking lounge. As for food options though, it‘s a bit of a let down and only has very limited choices.
Terminal 4 is huge, and recently the airport authority was given planning permission to expand this already vast facility. My flight is boarding from gate K95, at the north end of the terminal, which is equivalent to Amsterdam’s Fokker farm.
I must say, I really dislike the Bombardier CRJ1000, because it’s such a badly designed aircraft and from the passenger’s perspective, it’s just narrow, tight and unpleasant.
On the starboard side there is a row one, right behind the lavatory. On the port side though, row 2 is the bulkhead row. According to the seat map when I checked in, there’s one person on row 1, two on row 2 – one on either side – and one person – that would be me – on row three on the starboard side.
Just before the doors close, a middle aged gentleman and his son appear from behind the cabin divider and park themselves on 3A and 3C and I have the sneaking suspicion the shouldn’t actually be sitting there. The doors close and the crew go through their routine duties, with the passenger address and then the safety briefing.
Unfortunately, for messrs father and son, the flight attendant notices something’s amisss and checks the flight manifest to figure out what it is. Of course it doesn’t take very long for her to realise that there are two passengers too many sitting in the Business Class section.
Sometimes the stupidity of humanity can be interesting to watch. If perhaps also a tad pathetic at times. The flight attendant asks the father what his assigned seat number is, to which he replies that he doesn’t know. So she then asks to see his boarding pass, only to find he should have been seated on row 16. When she explains this to him, he tells her he knows but suffers from an acute case of claustrophobia, which is of course made worse by sitting on row 16 and having to look all the way down this long metal tube.
But the flight attendant obviously has been doing this for a while, so she very sweetly explains just how bad she feels for him, and that he will have to move nonetheless once the seatbelt sign is turned off after take-off. So there you have it kids, don’t lie. It doesn’t pay off. You only end up looking like a dick in front of your son, at an age when he already thinks you’re nothing short of embarrssing anyway.
We take off towards the north. I’ll say this though about the CRJ1000: when you’re sitting up front, it really is very quiet and there’s something quite poetic climbing out of the vast expanse of the flat landscape around Madrid.
No sooner has the seat belt sign been turned off, the crew are released to start their service, which begins with a glass of orange juice, followed by an unscented hot towel. One of the cabin crew comes through the cabin asking what we’d like for brunch. There is a choice between a melted cheese and ham sandwich and a tortilla.
The tray is served with the hot meal, a bowl of fruit and the cutlery on it. My first impression is that the tray looks very empty. But then the crew come though the cabin with warm bread and shortly after make a second round offering croissants and chocolate doughnuts.
The hot meal consists of a warm tortilla, spinach, pumpkin and a sausage.
To drink with the meal I ask for a coffee and some sparkling water. I’m surprised when the cabin crew brings me a half-litre bottle and leaves it there for me.
I spend the rest of the flight reading with the warm glow of the morning sun on my face. Eventually we make our approach into Basel from the south. But the clouds are very low today, so that we’re already more or less past the city before we actually break through the cloud.
Our flight comes to an end on the non-Schengen side of the terminal. However, we are then bussed to the other side, which is also non-Schengen but for flights arriving from countries which would actually be in the Schengen area if France so much as respect the Schengen agreement. Every time I pass through Basel, they’ve thought up something new to make the process even more convoluted and complicated…
At least the airport isn’t too busy, so there’s next to no queue for immigration and my suitcase arrives quickly.
I now have three days in the office before I’ll be gone for a while… stay tuned.
This year, KLM Royal Dutch Airlines is celebrating its centenery – one hundred years of continuous service under the same name and brand, making it the oldest airline in the world. This year, British Airways also decided it was time for a celebration, although somehow, that seems a bit like cheating, seeing as today’s British Airways wasn’t set up until 1974.
To be honest, I would have liked my KLM jubliee post to be something a bit more grand than just a short hop from Basel to Amsterdam. Perhaps a long-haul trip with the Queen of the skies, or so. Alas, the powers that be decided it was not meant to be. Even so, I didn’t want to ignore the Dutch jubliee entirely. And so, here you go: this one’s for KLM, happy birthday! You’re looking good at 100!
Getting to the Airport
My day begins very, very early. The flight to Amsterdam departs at 06:20, which has me taking the 04:55 departure of the bus line 50 from the main railway station to the airport.
The bus arrives at the airport at 05:09. The check-in area and security are already very busy processing the first bank of departures.
Luckily, my Air France Platinum status gives me access to the fast track for security, which is not quite so busy as the line for Economy Class.
The KLM flights usually depart from gate 18, which is in the Schengen area of the airport. And that‘s a good thing, because the queue for the non-Schengen gates is endless!
By 05:18 I‘m through security and on my way to the lounge. The place is still fairly calm. I get myself a coffee, find a quiet corner and slowly start to wake up…
Boarding for the flight starts at 05:55 and is a somewhat chaotic affair. I don‘t think anybody quite knows what‘s going on. Initially there is just one queue. But then at some point a second one opens to speed up boarding. And then a while later, more or less as an after thought, one of the gate agents opens up a third queue for SkyPriority passengers, which is a bit pointless at this stage.
I‘m sitting on 1F, which is the bulkhead row, so seat pitch is very good. On the Embraer 190 stowage space is never an issue because there are two large cupboards up front.
The flight is busy but not completely full. By the time boarding finishes, the seat next to me is still empty. I think that‘s the one thing I really don‘t like with KLM. Even on the Cityhopper flights I think they should keep the adjacent seat empty in Business Class By default. That‘s something Lufthans does better, for a change.
Outside it‘s still dark. Overnight the rain has set in again.
The flight time is announced as one hour and five minutes. We take off in a northerly direction. The first stages of the flight is quite bumpy, as we ascend higher through layer after layer of thick cloud.
As soon as the crew is released, the breakfast service begins. Okay, so the delivery in a cardboard box may not be an expression of the highest sophistiction, but then again you don‘t eat the cardboard, do you?
Breakfast is a nicely balanced meal consisting of a bowl of fruit, yoghurt and Müsli, egg salad, bread and butter, and a selection of Dutch cheese and cold meat.
To drink I have a coffee and orange juice.
Sooner than expected we‘re already descending towards Amsterdam. The many greenhouses below produce a strange effect and illuminate the sky in a bright and unnatural looking yellow light.
Eventually we land 20 minutes ahead of schedule. The weather in Amaterdam is even more atrocious than it was in Basel. It‘s cold, windy and wet.
By the time the bus ejects me at the terminal, it‘s 07:30. I have one hour to go before my connecting flight. I can‘t be bothered with the lounge, which is in the opposite direction to pier B, from where my flight will be leaving. So instead I browse through the shops without the intention of buying anything.
My colleague at work, let‘s call him the talented Mr. F., recently complained about the apparent lack of any new posts on my blog in recents weeks. The talented Mr. F., incidentally, gets his name from his truly exceptional talent of getting airlines to pay him compensation for all sorts of things, including some reported cases where the airlines hadn‘t actually done anything wrong – other than being on time…
So here you go, this one‘s for you, Mr. F. May it inspire you to even greater greatness. Or something.
We pull up on our stand at 23h40 local time. Bahrain is one hour behind Dubai. There are currently some major construction works going on at Bahrain airport for a new pier and terminal, with different parts already in an advanced state of completion. Alas, it’ll be a while before the new facility becomes available and until then, I am going to have to contend with the current facility, which is, with all due respect, a hovel. The terminal looks like something straight out of the late seventies. It’s worn and tired looking and obviously not much care has gone into maintaining the building and public areas properly. The corridors are long, narrow, with low ceilings and the smell of old socks that you only get in countries that have spent way too much time around the British and their obsessive compulsion with having carpets in really inconvenient places…
There is a security checkpoint that passengers need to go through to access the transfer area one floor up. But to be honest, I don’t quite understand what the point of it is, because clearly nobody gives a rat’s bum. The lady in front of me beeps. The male staff all look at each other and, realising there is no woman at hand to give the passenger a pat down, simply wave her through…
The Gulf Air Business Class Golden Falcon Lounge
The upper level of the terminal is not much better. Of course, the duty free shop and the food outlets have been updated over the years. But apart from that, the terminal reminds me a lot of Shannon airport. And anyone who’s ever been to Shannon will know that’s not exactly a compliment.
The lounge is yet one floor further up from the duty free shopping area. Like everything else here, it also looks very old fashioned and not particularly attractive. But at least there are no carpets. The place is also very full when I arrive, which is why I refrain from taking any pictures in the lounge.
But by far the most memorable feature of the lounge, is its receptionist. Sweet baby Jesus, what is that? It’s not just that she’s laid on the makeup pretty thickly. She must also be colour blind, because the two very bright pink circles on each check are clashing badly with the green stuff she’s also pasted on to her cheeks, around the pink. Shouldn’t the green stuff go on the eye lids? She also has the most obscenely thick and obviously artificial eye lashes. I mean, she’s freakish enough to make a drag queen yearn to dress up in chinos and a polo shirt!
Fifty minutes before departure, the flight shows up on the
departure screens as boarding. So I figure I might as well make my way to gate
11, from where my flight will depart. Perhaps that will keep me from going off
There’s an additional checkpoint to enter the gate area, and
for a moment I feel like I have done the Bahrainis an injustice for assuming
they haven’t got their security under control. There’s even a separate queue
for Business Class passengers. Only, this security check is just about as
useless and ineffectual as the previous one. And so, I resign myself to
accepting that it’s probably just a cultural thing. Under the guise of
pluralism and inclusion it’s really quite amazing just what you can get away
with these days.
There is an initial boarding call for Business Class
passengers. And I mean that quite literal. Instead of using the microphone, the
young male Philippino suddenly starts yelling at the top of his voice ‘only
Falcon Gold, only Falcon Gold’…
Off we go…
So far, as you already might have guessed, I’m not too
impressed by Gulf Air. But the Business Class cabin of this Boeing B 787-9 is
just gorgeous. The dark colours give the whole cabin an elegant, subdued feel
and the fact that passengers are boarding through the L2 door somehow makes the
first impression just a little bit more dramatic, because from the L2 door the
whole of the Business Class cabin is visible.
If I’m not mistaken, this is more or less the same gig that
Japan Airlines and Oman Air have for their Business Class product. According to
the Gulf Air inflight magazine, the pitch on this seat is 78 inches. And it
really is quite impressive. When extended into a bed, the seat is still long
enough that I still have room above my head and below for my feet. I’m about 184
The seats are staggered in such a way that the aisle seats
are not abeam but slightly behind the window seats. As a result, every
passenger has direct access to the aisle and a lot of privacy. And there is a
divider which can be raised to provide more privacy. Of course, the window seat
is a lot more private than the aisle seats. But from what I have seen, the
shell of the seat reaches sufficiently far forward to ensure that passengers on
the aisle seat are not completely exposed either.
On the down side, there is not a lot of storage space on
this seat. Also, I find it quite uncomfortable trying to sleep in this seat,
although that may also have to do with the fact that I currently have a slipped
The vanity kit provided by Gulf Air is extensive. In addition to the obligatory toiletries, Gulf Air will also provide pyjamas on night flights as well as a pair of solid slippers. Bedding for the seat is also provided.
The crew is a mix of European and Middle Eastern nationals.
And all of them give the impression of really just doing their job but not much
else and without discernible signs of pride or enjoyment. The whole customer
experience seems rather process oriented: the boarding process takes forty
minutes to complete, which is ample time for the crew to take orders for food
from the passengers. But instead, the food orders are only taken once boarding
is completed. Inevitably, this means that the crew don’t manage to collect all
the orders before they are required to take their seats for departure.
After take-off I’m simply too tired to wait any longer. I figure I’ll manage to get something to eat at some point and I don’t want dinner. I just want to sleep. So I change into my pjs, extend the seat into a bed, and go off to sleep. Forty minutes later the crew are finally released to start the service. One hour into the flight the ‘chef’ comes to wake me up to ask me what I’d like to eat. I mean, seriously? On a flight of six hours they won’t even let a guy sleep because they need to get his order in for food?
I explain I won’t be having dinner but yes, if they’re serving breakfast, I’ll probably join.
The service on the ground starts with the welcome drinks. Given my previous experience with the mint juice, this time I try the orange juice. This is followed by the newspapers, vanity kit, pjs, the menu and the towels. Again, there is a choice between a hot towel and a cold one. This time I go with the cold towel, but it’s lukewarm – just like the hot towel I had on the previous flight.
We’re still two hours out of London when the crew start the
breakfast service. Which to me seems just a tad early, given that there are
only 26 seats in Business Class. The sequence in which the meal is served is
First, I am brought a cup of coffee with milk, which is very
weak, incidentally. Next the other flight attendant shows me a selection of
preserves and marmalades to choose from. I request some apricot jam and then
sit there thinking that it would be really cool to have something to smear the
jam onto – a piece of bread spontaneously comes to mind. As though he can read
my mind, the male crew member appears with a bread basket and asks me if I’d
prefer toast or a croissant. I tell him I’ll have toast, and ask him if perhaps
I might have a knife to smother the jam with and a napkin to put the bread on?
To which he tells me the tray will be arriving ‘later’.
When eventually the tray arrives, the cabin crew have to
first open my tray table, which is stowed in the side of the seat. Only, that’s
where the coffee is standing. So I pick the saucer and cup up with my left
hand, because I’m still holding my two slices of toast with the other hand,
while the cabin crew juggles my tray in one hand and tries to open the table
with the other.
But eventually we manage. And the tray does looks rather
nice. There’s even a wire basket for me to put the toast in. But I still don’t
understand why they couldn’t have brought the tray first and then the jam,
bread and coffee.
The tray has on it a plate of fresh fruit.
A small ramekin of butter.
A glass of water & glass of juice.
Apparently, according to the menu, there also would have been yoghurt and Müsli. But the crew seem to be strangely unaware of any of this.
Once I have finished the fruit, the plate is removed and a short while later, my hot meal arrives. I’ve decided to go with the American pancakes with berries and maple syrup.
The pancakes are thick and fluffy. But to be honest, the
whole thing is just a bit of a sugar overdose and could have done very well
without either the maple syrup or the berries.
By the time the crew clear everything away, we still one
hour out of London. I lean back in my seat and watch the world go by far below,
until eventually old Blighty comes in to view. Our approach into Heathrow offers
some excellent views. First ATC bring us in due north of the city, with good views
of the West End and Hyde Park. Initially, we’re on a westerly track, flying
parallel to the runways at Heathrow. But it looks as though they’re going to bring
us in on 09R, which is more convenient because Gulf air operates out of
Terminal 4 in Heathrow, which is south of the runway. So eventually we turn
south and fly overhead Heathrow, with the BA maintenance facility and Concorde
We land on time and make the short taxi to Terminal 4. It’s
good to be back in Europe! I now have 95 minutes to make my connection.
Man, what a let down. When I booked this flight, I was
expecting Gulf Air to be something of a boutique carrier, if there is such a
thing. I knew I couldn’t expect anything on the scale of Emirates or Qatar, but
maybe a bit like Oman Air. What I certainly hadn’t expected though was the badly
managed, uncoordinated mess and the total lack of consistency in the service
delivery of Gulf Air.
The seat on the B 787 is gorgeous, and the 787 is a very comfortable aircraft, from a passenger’s perspective. But even so, the inconvenient flight schedule, the rather unpleasant transfer at their very unattractive hub in Bahrain and the bad service really don’t make me really ever want to try Gulf Air again.
But I’ll give them this much, their livery is one of the best out there right now…
The course with the Emirates Flight Training Academy in
Dubai ends at lunch time on Maundy Thursday. I have the rest of the day off,
which gives me some time to relax and rest before I fly home in the evening.
It’s been a long week.
This year I visited the UAE in February, March, and April.
And it looks like I’ll be back again in June and then again in September. So I
think I can hardly be blamed for wanting to add a bit of variety with the
flights I take: to break the monotony of business travel by using the
opportunity to try some new airlines. For the trip to Dubai, I had intended to
fly via Beirut, with the aim of course, of sampling MEA Middle East Airlines.
But then Air France broke the triple seven that was supposed to take me to
Beirut, and I was subsequently rebooked onto the nonstop flight I’d already
taken the previous month.
For the return, I’ve booked myself on a flight from Dubai
via Bahrain to London Heathrow, for the sole purpose of trying out Gulf Air and
their new Dreamliner.
I should have been on the day flight to London on Good Friday. But then it was
announced that they would be resurfacing one of the runways in Dubai, which would
inevitably lead to a reduction in capacity of 32%. This is achieved, mainly, by
airlines thinning their schedules to and from Dubai. As a result, I was
rebooked onto the night time service from Bahrain, with the feeder flight
departing from Dubai at 23h35.
Getting to the Airport
I leave the hotel in Al Barsha at 20h40. From here the journey
by car to Dubai airport takes 27 minutes. It’s the weekend here in the UAE,
when the traffic on the road tends to get a bit frantic by mid-afternoon and
then gradually deteriorates from there into the evening.
Gulf Air operates out of Terminal 1 in Dubai. I’ve already checked in online. However, the boarding passes cannot be transferred to the wallet, even though, according to the app, Dubai is one of the few airports from which the service should work. But I need to check-in my suitcase anyway.
Gulf Air checks in on row 5. Check-in is done by DNATA. There are four dedicated Gulf Air counters on row 5, with one row for premium passengers. But the check-in agent is friendly enough. He checks my suitcase all the way through to Zürich, gives me instructions for the lounge and then wishes me a pleasant flight.
The Gulf Air Falcon Gold Lounge
Gulf Air has its own lounge on the D concourse. And what a depressing
place it is. The lounge is located one floor up from the general airside area,
above the duty free shop.
The lounge has its own smoking room, which is furnished in
the traditional Arab style, and not much else. The selection of hot and cold
dishes looks good though, but I don’t try any of the food, figuring I’ll be
eating on the plane.
Boarding for the flight starts at 23h00. There is no call
for premium passengers, but there is a separate queue for Business Class
The first impression of the cabin is good, although I must
say it does looks rather old-fashioned. There are four rows of seats in the
Business Class section, and Gulf Air has a proper, dedicated Business Class
seat in a 2 + 2 configuration.
The seat covers are leather. There is a foot rest for every
seat. Unfortunately though, there is also a large IFE box under the window seat
of the row in front, which means that there’s actually no room to fully stretch
Each seat has its own power socket, but mine is not working
on this flight. The seat controls are operated mechanically, and not electrically.
There are four crew on the flight. Two females working the rear section, and two males in the front working the Business Class cabin. The two men are not particularly friendly and do not seem overly enthusiastic about being there either.
The service on the ground begins with the welcome drink.
There is a choice of water, orange juice and a lemon and mint juice. I go with
the latter, but it’s not very good. It tastes like the seriously diluted
version of a similar but much more flavourful drink you get on Qatar Airways.
Once boarding is completed, the crew distribute the towels
and then the cardamom infused coffee with dates. For the towel there is a
choice between a hot and a cold towel. I request a hot towel, but it’s not
really warm anymore.
As we taxi out, the crew pass through the cabin taking
orders for dinner. From what I understand the flight attendant telling the lady
in 1A in Arabic, there is a choice of salad with shrimp or some sort of cheese
sandwich. By the time the crew reaches row two, where I’m sitting, he merely
wants to know what I’d like to drink. And I figure he’s probably out of options
for the meal service and will just bring the rest of the passengers what’s left.
The flight time is announced at 55 minutes.
Once we’re airborne, the service begins. I get my tea, the
passengers on row 1 are given their trays with the food and then the crew
vanish in the galley behind the curtain. The guy sitting next to me doesn’t get
anything. Not even the small bottle of water he’d ordered. The crew only appear
again briefly before landing, to open and secure the curtain.
We land in Bahrain after a flight time of 50 minutes. The
farewell message for passengers is recorded, so the poor crew are not made to
endure the presence of their pesky passengers unduly. Now let’s hope the next
flight will be a better experience. Because this one rubbish!
The last time I saw Tutankhamun was more than twenty years ago, when I was in Cairo studying Arabic. And so, when I read that there would be an exhibition with artefacts from his vast tomb treasure in Paris, I figured it was too good an opportunity to miss. Before you ask: no, the death mask is not one of the exhibits and I very much doubt if that will ever leave Egypt again. One way or another though, the exhibition is well worth seeing and provides a glimpse into the ancient Egyptians’ understanding of eternity.
Getting to the Airport
On Sunday morning I leave the CitizenM hotel at Gare de Lyon
at 09h30 and walk the short distance across the Seine to the Gare d’Austerlitz,
from where I want to catch the RER C to Rungis and from there the shuttle to
Orly airport. My flight to Basel will be departing at 12h00.
Only, once I get to the Gare d’Austerlitz I find out that
there are no trains running, and instead there is a replacement bus to take me
part of the way. In hindsight, I shouldn’t have taken that bus, because quite
frankly, none of the staff that were positioned along the way to help stranded
passengers actually knew what was going on. And so, two busses and one Uber
later, I finally manage to arrive at the airport 35 minutes before departure.
Air France’s domestic and Schengen flights operated out of
Orly 1, otherwise known as Orly Sud. Luckily, I’ve already checked in online. Originally,
I was hoping to check in my bag. But by the time I arrive at the terminal, I figure
that check-in is already closed.
There are people standing around everywhere and there’s
literally no getting through. Eventually I have to climb over a whole row of
seats with my suitcase to bypass all the passengers and reach the entrance for
the priority security lane. And Indeed, I think if it weren’t for my status with
Air France, which allows me to use the priority lane, I’m pretty sure I’d have
missed the flight.
Finally, I arrive at the gate about five minutes before
boarding begins. Enough time to visit the loos. The flight is boarding from
gate A22, which is in a part of the terminal that was recently extended and
Boarding starts with a call for SkyPriority passengers. The gate
agent tags my suitcase for me to leave it at the bottom of the aircraft’s
steps. I think she’s surprised that I thank her for that, rather than start
This is a strange bird. F-GRZL was delivered to Britair in
2006 and was later on transferred to the HOP by Air France fleet. But the cabin
is different to that on the CRJ-900 and the CRJ-1000. The bulkhead is lavender
coloured, the seats are in dark grey, the window panels look old-fashioned and
there is no Air France branding inside the aircraft.
Other than that though, pitch is good on row two and the seats
are properly aligned with the windows to give passengers a good outside view.
There are two quite senior cabin crew on this flight. One male and one female. They’re not overly friendly, but they’re professional and polite.
The flight time is announced as 45 minutes. The cabin crew
start their service and inform passengers that due to the rather short flight
time, they will only be serving passengers one drink each to speed things up
and to make sure that every passenger gets at least something.
There is a choice of hot and cold drinks, including
alcoholic beverages like beer. Passengers also have a choice between a sweet or
a savoury snack. The gentleman sitting next to me asks for the savoury snack,
which turns out to be a packet of Pretzels. I have the sweet snack, which is a Madeleine
filled with jam.
It’s a nice day for flying today and as we approach Basel
the ground visibility improves further. Eventually we land after a flight time
of only 42 minutes. We park on a remote stand, and there’s even a bus to drive
us the 200 metres from the aircraft to the passenger terminal. Ten minutes
after we touch down, I exit the terminal building on the Swiss side and head
for the bus stop.
I now have a whole working week in the office ahead of me
before my next trip on Friday. Woohoo!
Schiphol overtook Frankfurt a while back as Europe’s third busiest airport. And
I think it’s beginning to show. And I don’t necessarily mean that in a good
way. Where previously one of the airport’s strongest points was the abundance
of space within the terminal building for passengers to move about, it’s now
starting to get very crowded. But it’s still one of my favourite airports.
I decide not
to take any photos of the lounge, because it’s crawling with people. And you
don’t want to piss people off when they’re probably already tired from a long
working day or just from the labours of travel, right?
interesting to watch though, how quickly the lounge empties at some point, as
KLM’s evening outbound wave of flights gets underway, including mine.
will be departing from C18, which is at the very end of the C pier. The flight
is operated by a Boeing B 737-800 and according to the gate agent, it’s going
to be a full flight. They’re making announcements offering to check Economy
Class passengers’ luggage free of charge.
two rows of Business Class on this flight, and a total of five passengers. I’m
sitting on 1A and I have the whole row of seats to myself.
two cabin crew working the Business Class cabin and they really are fabulous.
One is a gentleman who probably looks older than he is, because his hair and
beard are completely white. The other is a younger gentleman of South Asian
descent. And he’s just so camp. Which is totally okay, it’s just that his
effeminate mannerisms are completely at odds with the fact that he’s built like
a brick shit house, as my granddad used to say.
In any case, the two of them keep the whole of the Business Class well entertained throughout the flight and take excellent care of the passengers. 1D is an elderly lady. She’s alert but looks very frail. The care and gentleness with which the cabin crew treat her is just outstanding. They take all the time in the world with her, making sure she’s comfortable but without ever being patronising in that way many people tend to be around elderly people.
The older one of the two is the maître de. As soon as the doors close, he welcomes every passenger aboard by name and shakes each passenger’s hand. From then on, whenever he or the younger crew member address the passengers, it’s always by name. More on that later…
The meal is
comparable to the one I had on the Zürich to Amsterdam leg. Only on this flight
it’s not shrimps but a very nice chunk of hot smoked salmon. And it’s very
tasty! I don’t know if this is a seasonal thing or just a new feature, but on
this flight KLM also has fresh apple juice on offer, and it really is very
tasty. It’s quite addictive actually!
meal I ask for a cup of mint tea, which is served with one of those Punselies
We land in Bergen just before 23h. It’s been a long day! Since my last visit the terminal building in Bergen has been significantly expanded. And with the expansion they’ve also extended the city’s tram line to the airport. As a result, there are now a number of options to get into town: a taxi will take about twenty minutes and costs a staggering NOK700. Then there’s the airport bus, which takes about the same amount of time as the taxi but only costs NOK110. And finally, the journey by tram will take about 45 minutes, but only costs NOK36.
I take the bus, mainly because I know from a previous visit that it stops right in front of my hotel.
So about the
KLM crew on this flight: I return home from Bergen the following day, on
Wednesday. As I step aboard the plane, I recognise the crew from the previous
day. They’ve obviously night stopped in Bergen. The maître de takes a look at
me and says ‘Mr. A., you’re back again. You know, I think you travel too much!
Where are you sitting?’ I mean, I’m already surprised they recognise my face.
But the fact that they both still remember my name is quite surprising.
Later on, as
I disembark the plane in Amsterdam, the maître de wishes me a safe onward
journey, while the younger one says good bye and asks me ‘I guess we’ll
probably be seeing you again tomorrow or so?’
I must say,
I’m quite exhausted from all my travels at this stage. And I’m so happy that I
won’t be getting on a plane again until week after next. But I also have to say
that it’s people like the crew on this flight that make such a difference. Of
course they can’t replace your friends and family back home, but at least they
can relieve some of the hassle of travel, by making you feel just a little bit less
anonymous as the passenger.
On Tuesday afternoon
I leave the office just before 16h. I’m catching the 16h01 train to the airport
for a 17h30 departure with KLM to Amsterdam. It’s a lovely day here in
Winterthur, with nice sunny weather and balmy temperatures. And apparently it’s
been like this since last week. Which is more than I can say about my recent
trip to Malta.
in using the KLM app, which has been working a bit more reliably recently. If
you’re using the KLM app, the boarding pass of your next flight with them will
show up on your locked screen, so you can just swipe it at the gate. In Zürich,
KLM checks in at row 2 of check-in 2.
Today I am
certainly not going to visit the contractor lounge, because… yes! It’s so nice
out that the terrace of the sports bar is open. There’s no service out there
yet. Or rather, if you want something you have to order it at the bar and then
take it outside yourself. But hey, I’m here for the view.
really is a lovely view. The aircraft come up really close to the terrace and
as they apply thrust to move off stand, you get a glorious whiff of kerosene fumes.
And as my luck will have it, the KLM flight arrives just a short while later and
comes to a stop on the stand closes to the terrace!
starts on time, at 17h00. There is a first boarding call for Business Class
passengers, before everybody else is invited to get aboard.
six rows of Business Class, for a total of 24 seats. The cabin is not quite
full though, and as a result I have a whole row of three all to myself.
I’m not sure
if this applies to all seats, but on row 3, where I’m seated, there are two electricity
plugs on either side of the middle seat.
pitch is good. The one thing I don’t like though, is that the recline of the
seat back, even in the upright position, is just a bit too slanted. I always
feel like I’m half lying down and about to slide off the seat.
two middle aged ladies working the Business Class cabin. As usual on KLM, they’re
chirpy and chatty. One of them is a big fan of Switzerland, and has even picked
up a few bits and pieces of Swiss German, much to the entertainment of the
passengers as she tries out her language skills with the m as the board. It’s
really quite funny, but in a very charming way.
Lufthansa, KLM does not provide any service on the ground. No welcome drinks or
anything of the sort. The flight time is announced as 1 hour and 15 minutes,
which means we should be arriving in Amsterdam at 18h55, 15 minutes ahead of
As soon as
the crew is released, the service begins. Every passenger is served
individually from the galley. The meal consists of:
A small plate of salad with chilli shrimps, served with olive oil.
A small ramekin of marinated vegetables and feta cheese with couscous – served with rolls from the breadbasket.
honest, my opinion of the meal is… meh. The shrimps have an off-putting fishy smell,
the salad is limp and the dessert is what it is. KLM has been serving this type
of dessert for years, and I don’t know why they bother trying to explain what
it is on the menu, because whether it’s passionfruit mousse or raspberry
coulis, it always tastes the same.
that’s my excuse for asking for some of those fabulous smoked almonds KLM
caters. I love those, they’re seriously addictive. A bit like the Twistees I
had on Air Malta on Sunday… I ask the flight attendant if perhaps I could have
a packet. She saunters off and returns a short while later with five packets of
the delectable almonds. Hurrah! I think it would be a shame to waste them… and
rude to turn them down.
And so I
spend the rest of the flight reading my Kindle, snacking on almonds and
enjoying the spectacular sunset we’re being treated to.
we land in Amsterdam at 18h55, just as the pilot had announced in Zürich. But
we’ve landed on 18R, so that by the time we reach our stand at gate C4, we’re
running five minutes late! I now have two hours to make my connection.
having one of those days. The gusting winds mean there is more separation
between the approaching aircraft, and as a result, everything seems to be
running late – in some cases even as much as one hour or more.
The SkyTeam Lounge
4 KLM shares the Business Class lounge with some of its other SkyTeam partners,
including China Southern, Korean Air and Aeroflot. I rather like the SkyTeam
lounge in Heathrow. It’s got a modern and fresh feel to it, and the choice of
hot and cold food is rather good.
though, the lounge is full of unhappy Frenchmen. The Air France flight to Paris
is running nearly ninety minutes late and passengers with connecting flights in
Paris have already been informed that they’re likely not going to make their
onward flights. Which of course is a merde.
My flight is running slightly late as well. Boarding is scheduled for 19h55, which passes without the ground crew announcing that there’s going to be a delay. Eventually, at 20h30 boarding for the flight begins.
Tonight’s flight is being operated by an Embraer 175 of KLM Cityhopper. The flight is more or less sold out, which is why the ground crew are offering passengers to check in their baggage free of charge. I’m guessing this is the reason why eventually it takes us until 21h10 to finally complete the boarding process.
two rows of Business Class seats on this flight, although on KLM Cityhopper it’s
difficult to tell the difference, seeing as both seats on the row of two are
sold, even in Business Class. Luckily, I’m on 1A, and by the time boarding is
completed, the aisle seat next to me is still empty.
There are two young ladies working the flight today. They’re your usual KLM friendly cabin crew. What they lack in finesse, they certainly make up for with their genuine and unpretentious approach to dealing with passengers.
There is no
service on the ground. The flight time to Amsterdam is forty-five minutes.
has the main landing gear left the ground, the aircraft starts shaking and
swinging around as though it were a feather. Even so, before the fasten
seatbelt sign is even turned off, the crew start their preparations for the
A while ago,
KLM updated the boxes and the meals that are serve in Business Class on the
Cityhopper flights. I’m mean, it’s still a box. But even so, I still think it’s
an improvement in that the new box seems bigger and more spacious.
box there is a falafel and hummus salad, two pieces of bread and butter and a
The salad is
good and very light. I soak up the hummus with one of the breads provided with
the meal and that is still warm. I don’t try the dessert.
Very soon we start our descent into Amsterdam. The weather here is no better and we dip and roll violently on the approach. Eventually, after a flight time of only forty minutes, we touch down on the Polderbaan. From here it’s another ten minutes taxiing to the Cityhopper apron. By the time we come to a stop on our designated remote stand, it’s just gone 23h00 and we’re running thirty minutes late.
We enter the terminal, which is deserted at this time of night. At least that means it doesn’t take long for the bags to start arriving…