KLM Cityhopper, Business Class – Embraer 175: Amsterdam to Bergen

Getting to the airport

My day begins at 06h45 when I exit the CitizenM in Amsterdam South to walk the short distance to the railway station. From there I catch one of the frequent trains to Amsterdam Schiphol airport. The journey takes six minutes to complete and the train is nearly empty.

Check-in

There is no need for me to check-in for the flight to Bergen, as that was already done for me at Basel airport the previous day. The safety checkpoint area is in the process of being expanded at Schiphol airport. Premium passengers are segregated and go through security one floor up from the main check-in concourse. The only down side is that to access the upper level, you have to go via the SkyTeam check-in desk area.

The nice thing about new regime is that once you’re through, there is a direct access to the airlines lounges, which leads you more or less straight to the entrance of the KLM Crown lounge.

The KLM Crown lounge

As the result of the new security area on the upper floor, the shape and size of the KLM lounge has changed. They’ve also added some new furniture, since I was here the time, about a year ago.

I spend my time writing a few office mails, until eventually it’s time to make the long schlepp to gate B32, from where the flight is departing. At a leisurely walking pace, the walk from the Crown lounge to gate B32 takes about 10 minutes.

Boarding

There’s been an aircraft change. The flight will now be operated by the smaller Embraer 175. I wait to board last, seeing as I’m seated on 1A anyway. From what I can tell, the aircraft is only two thirds full.

At no point are my travel or vaccine documents checked before the flight.

The cabin

There are two rows of Business Class with a total of eight seats, and I’m the only passengers seated in the Business Class section. If, like me, you enjoy looking out the window, I would not recommend taking a seat on row 1 on the E 175 though. In order to squeeze in an extra row of seats, row 1 is so far forward that the window on that row is abeam with the seat. So that you really need to crank your neck to be able to look out.

The crew

The crew is very attentive and friendly. As soon as the pilot announces there will be a short delay with our departure while they finish loading the luggage, one of the crew brings me a bottle of still and sparkling water and asks me which one I would prefer while we wait. She also brings me a wet wipe.

Once we’re airborne, the crew inform the passengers that the forward lav is for Business Class only, while the aft lav is for everybody else. And they actually enforce this during the flight, which makes for one rather entertaining conversation with a Japanese lady. As she tries to sneak past the crew to access the forward toilet, one of them stops her and explains to her that the Economy Class toilet is in the rear. To which the Japanese lady says “yes, but the one at the back is locked”. To which the cabin crew makes the rather obvious remark: “yes, because there’s somebody in it…”. “Oh” says the Japanese lady and walks off, quite as thought the concept of an occupied airplane loo were quite novel…

The flight time is one hour and 25 minutes.

The meal

With a departure at 09h15, breakfast is served on this flight. It’s a different meal to the one I had on the flight from Basel the previous day. Although I’m not sure if a small bowl of grapes already qualifies as a “fresh fruit salad”.

Arrival

Just before we reach the top of descent, the pilot comes on to inform us that the weather in Bergen is cold, wet and with limited visibility. Which is great, because I forgot to take a jacket on this trip – so I’m about to get soaked and freeze…

When we land, the airport is very empty. We’re the only international arrival and most of the terminal looks shut down.

As per 20 July 2021, upon arrival in Norway, passengers are segregated in two lines: one for passengers who are fully vaccinated and have the necessary documentation on them, and one for the passengers who do not. At the checkpoint I have to show both my Covid certificate and my passport. The immigration officer wants to know which vaccine I had received. The guy behind me is turned away and instructed to contact KLM about getting him back to Amsterdam, because he’s only had one vaccine. He explains that he hasn’t had a second dose because he’d already had Covid19. But when he is unable to provide a doctor’s certificate to that end, that’s it. Out.

Other than that, the rules seem to be more relaxed in Norway, or at least in the greater Bergen area. Nearly nobody is wearing a mask in public or on public transport. And social distancing is attempted, rather than implemented.

Getting to Haugesund

For the journey to Haugesund I could have taken the plane. However, that would have meant a boring four hours wait at the airport for a flight of 30 minutes. And let’s face it, the place is so eeriely quiet right now, it’s not like there’s anything much to watch going on outside on the ramp.

So instead, I decide to go for the more cumbersome, but certainly more scenic option and take the tram, a bus, a ferry and then the bus again to get me to Haugesund. The journey from the airport to Bergen by tram takes 45 minutes. I don’t have a bus to Haugesund until after 13h, so I’m not in a hurry. Otherwise, instead of going all the way into Bergen, it would also be possible to change from the tram to the Haugesund bus at Nestun.

From Bergen the X400 bus will take you straight to Haugesund. The journey takes about three hours and 15 minutes. After about one hour’s drive, the road abruptly ends by the water and makes way for a ferry landing.

The journey by ferry takes 45 minutes. And then it’s another hour to Haugesund on the bus.

Fortunately, the weather starts to improve and the rain stops. By Wednesday it’s simply glorious! So that I am at least able to stick my feet in the water at Akresand after the meeting I’m attending.

Conclusion

All in all, while I enjoyed my day in Amsterdam on Monday and the trip to the beach on Wednesday, I found the travelling part quite tiresome and inconvenient for the most part. My initial reaction to that being that travelling in times of Covid19 is simply a whole lot of hassle and not much else. However, upon closer inspection, it dawns on me that air travel has not really changed all that much because of Covid. But I have. And all things considered, I rather enjoy a much quieter life, working from home at my own pace.

KLM Cityhopper, Business Class – Embraer 190: Basel to Amsterdam

Introduction

I’m on my way to Haugesund in Norway. In the old days, I would have taken a SWISS or SAS flight from Zürich to Olso and connected there to a domestic service to Haugesund. But then COVID happend.

In the summer of 2021 the connection via Oslo no longer exists. There aren’t that many flights between Zürich and Oslo anymore, making an overnight stay in Oslo unavoidable. So I figure I might as well do something completely different and make an outing of it. My first leg takes me from Basel to Amsterdam, a route I have now travelled more often than I can count. In as much, this post is not really so much about the cabin design or the food served on board. It is more of a time piece about European short-haul travel during COVID.

Check-in

As per 18 July 2021, you can still check in on the KLM app or online. You will need to complete a health declaration form, which has been integrated into the check-in process. Also, even if you have checked in online, you will still need to go to the check-in desk at the airport for the airline to verify your travel documents and issue the boarding pass.

So when I arrive at the airport the next day, I’m not really surprised to find a considerable queue at the Air France/KLM counters. Even so, the Platinum status means I can join the SkyTeam queue only have to wait about 10 minutes before it’s my turn. The check-in agent scans my passport and the COVID certificate issued by Switzerland and then issues the boarding pass.

Security is surprsingly painless and a fairly civilised affair. You get the impression that passengers are aware of the fact that we’re really all in the same boat in this, which is nice.

Lounge/Airside

The Swissport lounge has now been closed for over a year, and it doesn’t look like it will be opening any time soon, which is hardly surprising. It’s mainly a low-cost operation at Basel right now. British Airways, Air France and Lufthansa only fly sporadically, leaving only Austrian Airlines, KLM and Turkish Airlines.

So instead, I find myself a place by the window to admire the view. The nice thing at Basel airport is that the aircraft come up really close at some stands.

Boarding

Boarding is the usual scrum. Some things obviously never change. As I’m seated on row two anyway, I figure I might as well wait for everybody else to board. I would say the flight is three quarters full today.

The crew have obviously been trained, or at least briefed about, how to deal with difficult passengers and the COVID deniers. The passenger on 1C hasn’t got her face mask on, and the flight attenendant makes quick work of reminding her, and making sure she has, and keeps, her mask on.

The seat

An important point to note is that on the Embraer, KLM sells both seats on a row of two in Business Class, unlike the Lufthansa group, where the seat next to you always stays empty. I think I may have complained about this before… I’d say that KLM clearly has a disadvantage here, because I’m quite sure there would be quite a few passengers willing to pay a bit more for a Business Class seat in the current situation, simply to avoid having to sit next to a stranger who may or may not be contagious.

The Meal

I think we might as well go straight to the meal section of the report. And I’m happy to find that nothing much has changed in this department. The only differences I can tell are that there is only one bun, which is sealed in plastic, and that the salt and pepper shakers have been removed. Other than that though, the meal is just fine for a flight time of one hour. To drink with that I have glass of apple juice.

Arrival

After a flight time of just over one hour, we land in Amsterdam. It’s certainly busier than when I was here a year ago, but I think we’re still very, very far off from calling the place busy in the usual sense of the term. The airport has certainly made a huge effort to adapt to the new realities: there are hand sanitising stations everyhere and all counters with direct customer contact have now been decked out with glass or plexiglass partitions.

Getting into town

I’ll be spending the one night in Amsterdam at Amsterdam South, which is only seven minutes by train from Schiphol airport but still very close to the city centre in walking distance.

It’s a lovely day. So once I get to the hotel and finish off my work, I head out for a long walk. Okay, I head for scones and creamy cakes at De Bakkerswinkel. But at least I have the decency to walk back to work off the calories when I’m done. No judgement, okay?

Emirates Airlines, Boeing B 777-300ER – First Class: Dubai to Zürich

Introduction

I awake early on Friday morning with a large red sore across the bridge of my nose from having had to wear a face mask for the last seven days. But the course I was in Ras Al-Khaima for is now done, and I’m ready to go home. Travelling in times of Covid 19 is tedious, cumbersome and tiring.

Getting to the airport

Ras Al-Khaima is about 80 minutes away from Dubai airport by car. Given that my departure to Zürich is just after eight in the morning and I really don’t feel like having to wake up at the crack of dawn, on Thursday afternoon I head back to Dubai to spend my last night at the Sofitel Downtown.

I’ve ordered an Emirates car to pick me up just before six in the morning; which is still early. The journey to the airport takes about twenty minutes. You can order the car yourself online in the ‘Manage my Booking’ section of the Emirates website, which is where you can also book a car to pick you up at the airport at your destination.

If you’re travelling in First Class, you get a larger and more ostentatious type of vehicle than you would in Business Class. And so, taking me to the airport this morning is a gorgeous BMW 7.

Check-in

Emirates checks in at Terminal 3, and there is a dedicated section of the terminal for Business and First Class check-in only. I wouldn’t say the place is teeming with people when I arrive, but it’s certainly a lot busier than I would have expected in the current situation.

There is no queue for the First Class check-in counters and I’m surprised by just how many counters are actually open. The check-in agent makes quick work of my suitcase and then I head for security and immigration.

The e-gates are available for passengers leaving the country. To use them you have to register your passport when you arrive in the country.

Emirates temporary First Class lounge

The lounges are located one floor up from the public airside area. The standard Emirates First Class lounge is temporarily closed to passengers, however. Instead, one half of the Business Class lounge has been sectioned off and converted into the First Class lounge.

The main feature of the lounge is the dining area. In accordance with the current situation, there is no buffet and passengers are served at their table. The menu is available online via QR code. There are some passengers in the lounge, but I wouldn’t say it is crowded.

Boarding

Boarding for the flight starts at 07h45. I arrive at the gate a few minutes later and the flight is already in the final stages of boarding. I ask the gate attendant and she confirms that while the load in Business Class is looking quite okay, in Economy it’s rather light. In First Class there are three passengers.

The cabin and seat

I’ve never really liked the look of the Emirates First Class cabin and seat. Generally speaking, I find the fake wood and fake gold trimmings a bit tacky. And the grey leather covers are about as bland and boring as Lufthansa.

But the seat is very comfortable and offers a lot of privacy and space.

I think what impresses me most about the seat, is the amount of thought that has obviously gone into the design to create a private space for the passenger that is functional, practical and very comfortable.

The minibar in the side panel of the seat has a standard stock of drinks. However, the crew are happy to change the contents of the minibar to suit your requirements.

Every passenger also gets a bowl of snacks, which are replenished throughout the flight.

There’s also a travel hygene kit at my seat. It contains two face masks, two pairs of plastic gloves and disinfectant.

On the shorter day time flights Emirates does not offer a vanity kit nor pjs. But they do offer cosmetics at the seat, and toothbrushes and toothpaste are available in the lavatory.

There’s also a drawer with a writing pen and a small notebook. The pen is rather useless though, and doesn’t write very well.

There is ample storage space for personal items in the seat.

Before we push back, the crew pass through the cabin handing out forms that need to be completed on arrival into Switzerland.

Next, they pass through the cabin for the traditional coffee and dates welcome, with every date packaged in plastic individually.

We take off in a southeasterly direction and then make a right hand turn to point us in the general direction of Europe. The SID takes us right over Sheikh Zayed Road and the fabulous Burj Khalifa.

A la carte service

The service is à la carte and passengers can order any time they like. I already had breakfast in the lounge, and so I decide to have a nap first.

Apéritif

Around three hours out of Zürich I order lunch. The menu is quite extensive and offers a good selection of breakfast items, starters, main courses and desserts. I start with a bowl of warm mixed nuts, a glass of sparkling water and a glass of the Dom Perignon 2008.

The first course

Next, the table is set for the meal. This is one area where I think Emirates could improve. The whole meal service, like the seat, it functional and on point but not really very elegant – be it in the design of the tableware or the presentation of the food on the plate.

Before the crew start serving the food, they ask me if I would prefer the dishes to be served with the covers still on and remove them myself or if I would rather have them removed.

The breads in the breadbasket come individually wrapped in plastic that can be heated in the oven. They’re not really good though, because the steam cannot escape properly and as a result, the bread turns soggy fairly quickly.

For the starter I go with the cold-smoked ocean trout, served with pickled potatos, capers and crème fraîche. It’s a lovely piece of trout, but the presentation is a bit of a mess.

The salad

The salad is very nice. There is the option to add some grilled beef or shrimps and it is served either with a French dressing or olive oil and Balsamico.

The main course

For the main course, I go with the prawns in a shellfish sauce, served with wild rice with lemon zest and cardamom. This is a flavourful dish, and the rice complements the prawns nicely. The cardamom and lemon zest really make the dish and add an exotic twist to it.

Dessert

To end the meal, I ask for the chocolate fondant and some mint tea. The dessert is a bit of a let down though. The centre of it is still not quite melted and the outer texture is rubbery. It’s hard to say if the dish was just not properly heated in the oven or if it just isn’t a good recipe.

The meal concludes with a small box of Emirati pralines.

The meal service is nicely paced. There are no long waits in between the individual courses, but the whole service is still unrushed. I guess it probably helps that there are only three passengers in the cabin on today’s flight.

Arrival

Thirty minutes out of Zürich our Spanish captain comes on the loudspeaker to inform us that we have reached the top of descent have have another half hour to run to Zürich. The temperature is minus 2 and they’re expecting it to have just finished snowing by the time we land. From above it certainly looks pretty outside.

We touch down on runway 16, which is quite unusual. I’m not sure if this is due to the snow (perhaps runway 14, which is normally in use for landings, has not been cleared) or if it was specifically requested by crew because it allows for a much shorter taxi time to the gate.

The E concourse, which is normally used for the non-Schengen flights, is currently in hibernation and all flights now depart from the D concourse on the B pier. This also means that there is currently no lounge available for Emirates passengers, as this is also located on the E concourse.

Immigration is swift. The e-gates are currently only available for citizens of Switzerland and Lichtenstein, though.

There’s a bit of a hold up with the luggage, and eventually we end up waiting for forty minutes before the first bags appear on the belt. I exit through customs and turn right, as instructed by the Emirates ground crew, in search of my driver.

Getting home

The chauffeur service is very well organised. In Zürich, Emirates works with a company called Blacklane. After I booked the service on the Emirates website, I received a mail from Blacklane directly, confirming the reservation. If you download their app and log in using the mail address and name used in the Emirates PNR, you can see the reservation with the contact details of the driver.

My driver today is a friendly young lady. She is quite petite and looks oddly out of place behind the steering of the enormous Mercedez. But she does a brilliant job and tells me not to worry about the copious amounts of snow everywhere. The drive back to Basel takes us a bit less than an hour and is very comfortable.

Conclusion

This has been an interesting trip for me. On the one hand, it made me realise just how much I’ve missed travelling. On my way from Dubai to Ras Al-Khaima we came across a group of camels standing in the middle of the road. I found the sight quite moving. Not necessarily because I’m particularly fond of camels, but because the experience perfectly captured what I enjoy about travel – the opportunity of doing and and seeing things you normally wouldn’t be able to. Having said that though, I can’t really say I enjoyed the trip – because with Covid 19 the outside world has become a hostile place to me.

Swiss International Air Lines, Airbus A 340-300 – First Class: Zürich to Dubai

Introduction

The day before my departure, I get a call from Swiss International Air Lines about my flight to Dubai. The friendly agent informs me that

  • there are no lounges open at Zürich Airport,
  • there is no First Class check-in available,
  • only Terminal 3 remains open in Dubai,
  • and therefore, SWISS will not provide a meet and greet service on arrival nor a lounge on departure from Dubai.

So basically, this means the SWISS First Class experience is going to be limited to the service on board.

Getting to the airport

The schedule for the SWISS flight to Dubai has changed. The flight now leaves at 16h15, instead of at noon, and arrives at the rather ungodly hour of 01:15. The flight also no longer continues on to Muscat from Dubai.

I take the 13h37 airport train from Basel’s Swiss railway station, which gets me into Zürich Airport at 15h04, slightly more than an hour before my flight to Dubai is scheduled to depart. With the Swiss Federal Council’s recommendation to do home office whenever possible, the trains are not so full these days. And so, today I have a whole carriage all to myself up until the last stop before the airport.

Check-in

My first stop is at the check-in counters in Zürich’s Terminal A. The lady checking me in is friendly. We have a brief chat behind the plexiglass screen and it turns out she and I worked for Swissair in the same building at the same time.

The check-in area is very quiet.

Airside & Boarding

The situation airside is not much better. Most of the restaurants are closed, except for those that are able to provide food for take away. A lot of the shops are closed as well. It’s quite sad to see, really.

The ramp outside isn’t all that busy either.

The E pier at Zürich airport has been shut down, with the stands there being used for aircraft storage. As a result, all long-haul flights are now serving the B pier, which has both a Schengen and non-Schengen area. The non-Schengen gates are on the lower D concourse.

I go through passport control and head one floor down to ground level – and the place is crawling with people. My flight is departing from D43, which is the last gate. There is a document check before you can enter the holding area. There is no social distancing, half the passengers just walk through, seemingly oblivious to the queues and the staff can only watch helplessly as the chaos unfolds. It’s not really their fault, although I think it is quite apparent that there simply isn’t enough staff on hand to properly manage the situation.

Boarding begins with a call for HON Circles, Senators and Star Gold members to board first. And immediately, the scrum begins… The picture below was taken even before the boarding call was made.

So I figure I might as well wait for the queue to disperse before heading on board. There is only one airbridge attached to the L2 door.

The Cabin

This is my first trip in SWISS First Class in a very long time and my first flight in the upgraded First Class seat with the sliding door. Generaly speaking, I think the seat is quite nice to look at. The first impression is good. But I also think the cabin looks a bit bland and, quite frankly, boring. And I suspect it will probably not age well either.

Storage space is good, though. There is place to store bags under the ottoman, and there’s also a drawer in the ottoman itself. More conveniently, there is a fairly large space in the side of the seat that is big enough to store a laptop.

Trying to find a position that is fully comfortable is not quite so easy, and the the pre-selected settings for sleeping and lounging are not much use. But the cool thing about the seat is that every part of it can be moved independently.

The seat offers a reasonable amount of privacy with its sliding doors, even though they don’t fully close. It’s not quite as private as the heavy curtains Air France has in its First Class cabin, but I think it’s better than nothing.

A pillow wrapped in plastic, a pair of slippers, a disinfectant towel and the vanity kit are already at my seat when I finally get on board.

First Class passengers are also given a voucher for 50MB of complimentary wifi during the flight, which doesn’t work all that well, though.

Welcome drink

As soon as I’m settled, the crew bring me the menus and offer me a drink. I have a glass of sparkling water, served with warm cashew nuts with herbs, which I don’t try.

By the time we push back, we’re already running forty minutes late. The flight time is announced at six hours. The first officer welcomes all passengers aboard and informs us that we’re going to have to make a stop at the de-icing pad on our way to the active runway and that as a result, we should expect a one hour delay on arrival in Dubai.

Even in these strange and troubling times, I take comfort in the fact that some things obviously never change… and the Airbus A 340-300 remains a really very bad climber. The engines spool up with an agonised howl and we gradually, slowly start picking up speed, until eventually we’re airborne.

The Meal

Once we settle into the cruise, the crew start their preparations for the meal service. My table it set with a crisp white table cloth.

Amuse bouche

To start off the meal, there is a mousse of gruyère cheese, served with a butter flûte in cumin. With that I have a glass of the Laurent Perrier Grand Siècle, which is a nice pairing. For the rest of the meal I have still water only.

Passengers have a choice of olive oil, butter or both to go with the warm bread.

The table is set with the wooden salt and pepper mills, which I find rather surprising, given the COVID19 situation. I would have thought they would have taken those out of use, at least temportarily.

First course

There is a wide selection of dishes to choose from for for the first course. Due to the restrictions in place, the first course is not plated in front of the passengers from a trolley any more. Instead, passengers order with the crew, who will then bring the plates out directly from the galley.

I go with the Balik salmon, served with crème fraîche, and the smoked char with a romanesco and cauliflower couscous and cauliflower cream. Both starters are really very good and of good quality.

Salad

The sald is lovely. It comes with caramelised apples, veal speck, pumpkin seeds and a pumpkin vinaigrette.

Main course

For the main course, again I go with the fish. And what an exceptionally good piece of fish it is! This must be one of the best main dishes I’ve ever had on a plane. The fish is perfectly cooked. It’s moist and not at all dry and the lemon beurre blanc is a smooth, velvety revelation. I am absolutely delighted!

The cheese

Let’s face it, by this time I’m already quite full. But I’ve always been a sucker for a nice bit of cheese. And so, when the friendly cabin crew comes to remove the main course and asks me if I’d like to try the cheese… a man is only so strong.

The plate is nicely presented on a round slate. The cheese on it are Tomme, Chèvre Frais, Vacherin, Gruyère Vieux and Bleu de Gruyère. The cheese is served with pear bread, warm buns and crackers. With that I have a glass of sweet white wine, the name of which I forget.

Dessert

I’m hoping I’ll be able to find a place to go for a jog during my stay in Dubai to pay for my sins… Yes, I confess. I have dessert too. And I’m not even all that ashamed of it either. Perhaps a little bit guilty. Dessert is mousse of white and dark Toblerone chocolate, served with slices of fresh orange and an orange sorbet. With that I have some Sirocco mint tea, which is served in an elegant, small tea pot.

To conclude the meal, the crew pass through the cabin with a box of Sprüngli pralines, which most passengers refuse. I ask the cabin crew if she knows what the individual ones are. To which she responds that she really doesn’t know. However, she offers me a deal, and tells me I can have as many of them as I like, as long as I promise to tell her what’s in them for future reference. And so it falls to me to help out the poor woman in her cluelessness. But I will not say how many I eventually end up having…

After the meal, I close the doors and extend the seat into a lounging position to read until we start our descent. The crew pass through the cabin a number of times with snacks. But I resist.

The crew

The crew on this flight are really good. They very strictly enforce the COVID19 measures and are quick to remind passengers to do the same. Apart from that though, I think they’re putting a lot of effort into making the best of a really shitty situation, by trying to make passengers comfortable and putting them at ease. Their interaction with the passengers is friendly and personal, but without ever crossing the line and being intrusive. And I think they do a good job. Throughout the flight the passengers in the First Class cabin are very well taken care of, and nothing seems to be too much effort for the crew.

Arrival

Eventually, we land in Dubai with a delay of about 45 minutes. It’s just coming up 2 o’clock in the morning when we touch down. I think this is the first time I’ve ever arrived into Dubai without there being any holding delays. The airport is very quiet. We taxi to the remotest remote stand they could have possible found, passing row after row of grounded Emirates aircraft. It’s actually quite upsetting to get a first hand glimpse of the extent of the fallout that has been caused by the pandemic.

The eight First Class passengers deboard first and are taken to Terminal 3 in a separate bus.

As we enter the terminal, I am struck by the silence and how eerily quiet the whole place is. Before I can head downstairs to arrivals, there is a checkpoint, where passengers have to show that they are holding a negative PCR test.

The e-gates for immigration have been closed, and all passengers have to go to one of the desks, where again they have to provide proof of a negative PCR test no older than 96 hours before they are allowed into the country.

Conclusion

This was an interesting experience with SWISS. I have to say, getting onto the plane is a hassle, as you struggle to maintain your social distance in the face of the blatant, and often times frustrating stupidity of the human race. You look at the way the passengers behave at the gate and wonder how we ever managed even to invent the wheel. No wonder some people believe that aliens built the pyramids…

But once you step on board, things improve – at least in First Class. The crew genuinely made an effort and I am honestly very thankful to them for that. This trip was unavoidable for me. I’m here to give another course that could not be postponed. Even so, I must say that this flight down to Dubai has made it clear to me that I will not be undertaking any further travels by air in the forseeable future, save for the flight back to Switzerland, and certainly not without vaccination.

KLM Cityhopper, Embraer 190 – Economy Class: Amsterdam to Basel

Introduction

I spend two whole days in the Netherlands. And I must say, the change of scenery did me good. Back home the monotony of working from home seems to make my days just fly by. Which isn’t bad either, but it leaves you with a sense of everything being rushed, even when it’s not.

In Amsterdam I stayed at the CitizenM South, which I think is in a great location. It’s close to the the railway and metro station at Amsterdam Zuid and the tram line number 5, which takes you all the way into the city centre, stops just outside the hotel.

The staff at the hotel were really great, and did a brilliant job of trying to put visitors at ease and make them feel comfortable. Occupancy was only at 10%.

Amsterdam was very quiet and subdued. I don’t think I’ve ever seen it looking so calm and deserted. Of course, it probably didn’t help that the weather was atrocious during my visit…

Getting to the Airport

Trains between Amsterdam Zuid and Schiphol airport run frequently. The journey takes six minutes. The use of face masks is mandatory on public transport in the Netherlands right now.

The central plaza at Schiphol airport is very quiet. The place is usually crawling with clueless tourists trying to figure out how to purchase a ticket and which train to take. But not any more.

Only very few shops are open. It’s difficult to say though, if the closed ones are just opening later because of the reduced number of visitors to the airport, or if they are closed indefinitely.

Check-in

Check-in is surprisingly busy. The queue for security is quite long, and there is no longer a dedicated lane for SkyPriority passengers. Although I’m not sure if this may be due to the obvious construction that is going on.

I think the security check experience at Amsterdam really highlights the catch 22 the airlines and airports are facing right now: I would say most people in the queue were wearing face masks, but otherwise ignored the round markings on the floor indicating a distance of 1.5 metres. And in a way, I don’t blame them. Most of them looked like holiday makers that were probably relieved to finally get out and about and excited to travel again.

But that’s not the point and not so important. Ultimately, everyone must choose for themself if they want to play their part in bringing the situation under control or not. But Amsterdam, like many other hubs in Frankfurt, London or Paris, was built soley for the one purpose of operating a high performance hub, with many flights feeding a lot of passenger into their long haul networks. But right now, that seems rather difficult to reconcile with social distancing measures. First, because the airlines are all operating on a reduced schedule. This means that layovers at the transfer airports tend to be quite a bit longer than usual – which is precicely what the authorities are trying to prevent: a lot of people in a confined space for any length of time. And second, because Amsterdam Schiphol is probably already too small if the authorities were serious about properly implementing all the recommended social distanting measures – despite the diminshed network and the lower passenger volumes. As long as passenger numbers are down, the issue is manageable. But at airports arond the globe, the moment will come where the crowds will be too big to be kept under control.

The KLM Crown Lounge

The Crown lounge is open. It’s changed a lot since my last visit. The back part, which used to overlook the check-in area, is gone. Instead, the lounge has expanded sideways and now also covers an area which, I believe, was previously occupied by the Swissport lounge.

There is no longer a buffet in the lounge, and instead passengers have to queue at the bar to place their orders with one of the lounge attendants. Within the lounge, most people keep their masks on, perhaps only removing them to have a drink. As far as I can tell, there is hardly and food on offer.

Boarding

Boarding for the flight is from B02, which is a bus gate. Passengers are more or less evenly distributed across the two busses. The load is roughly 70 passengers.

The gate agents are very meticulous and stop anybody who tries to pass the gate without a mask. There’s a school class of mainly hormonal teenage boys. So as you can imagine, the gate agents have their work cut out before the last bus is finally allowed to leave for the aircraft…

The Cabin

There are two rows of Business Class, but only two seats on row 1 are occupied. I am on 3F, the first Economy Plus row. The whole row behind me is empty and there’s only one other passenger on 3A. So we’re good.

There’s a bit of a delay because of a technical issue that needs looking into, and for a moment I dread that next the pilot will have to inform us that we’ve missed out slots But then I chuckle to myself as it dawns on me that, very likely, it’ll be a few years before Amsterdam is restricted for slots again…

Eventually, we taxi out with a delay of about 15 minutes. As we turn on to the runway, I catch a glimpe of the new A pier, which is gradually nearing completion. Although I think it will still be a while before it is in it’s final configuration. Right now, there is still a categing facility between the A and the B pier, which will have to go sooner or later.

The Meal

The service is more or less the same as on the outbound: a small box with a cheese sandwich, a cookie and a tub of water. In addition, the crew distribute an information sheet by the Swiss federal government as well as a contact form for every passenger to complete in case anybody on the flight develops symptoms later on. The forms are collected by the ground agent upon disembarking.

Arrival

The flight time is one hour, most of which I Spend looking out the window. I’ve missed the view from the wing so, so much…

The weather in Basel is much better than in Amsterdam. We make our approach from the south, which means we come in right over the swimming pool where I usually do my laps. Which is convenient, because the place looks deserted from above. So I guess that answers what I’ll be doing this afternoon…

We land, and literally ten minutes later I’m already sitting in the bus on my way home.

Conclusion

So, this brings to a close my report on the new normal of air travel. I think it is likely that it will be at least another five to six years before the airline industry fully makes a recovery. Until then, I fear a lot of jobs will be lost and many airlines will pass on into history as yet another casualty of the pandemic. Especially the coming winter will not be easy.

For the airlines that survive though, I think it is important right now that they work on their reputation management. For the time being, people may not be travelling because of the uncertainties of travelling abroad. But sooner or later, the restrictions will ease. When that happens, it would serve the airlines well to have regained the trust and confidence of their customers, many of which have been rather badly treated by the airlines in recent months.

I appreciate that refunding all the unsued tickets all at once would probably have more or less grounded all airlines within days. Fair enough. But this voucher business the airlines are currently offering instead of a proper refund is, for the most part, a scam. Treating your customers badly has never been a good idea. Treating them like idiots only adds insult to injury.

KLM Cityhopper, Embraer 190 – Economy Class: Basel to Amsterdam

Introduction

125 days ago, I returned to Basel from giving a course in Luxembourg. The week after, I was scheduled to make one last trip to Luxembourg before heading off to Australia on sabbatical for six months. While in Australia, I should have made a side trip to Bangkok, and then another to Ulan Baatar via Singapore and Hong Kong. But then the world shut down – slowly, gradually and irrevocably.

And my world slowed to a pleasant, leisurely pace. I was fully expecting to miss the flying. I was also fully expecting to well and truly get on everybody’s nerves once the withdrawal symptoms kicked in. If the effort it took to get me off the pacifier when I was four years old was anything to go by, I was convinced this was not going to be pretty…

But 125 days later, my watch has left a pale mark on my bronzed wrist from all the cycling and swimming I’ve managed to do. My PhD is on track and in the peaceful tranquility of my own home I have been so much more productive than I ever could have been in an office full of people.

And now today, I am taking my first flight. I’m curious to see how much aviation has changed in just 125 days.

Getting to the airport

I leave my flat at 10:25 to catch the bus line 50 to the airport. The 10:33 service runs nonstop to the airport, although I’m not quite sure what the point is, because it’s not really any faster than the regular service.

Since Monday, 06 July 2020 it is a mandatory requirement to wear face masks on all public transport in Switzerland. So today is the first time I’m using public transport and therefore, also the first time I’ve had to use a face mask. I don’t want to argue about the merits or disadvantages of wearing one of these things. But… first, I think my face is too big for a standard issue face mask. If I pull it up to properly cover my nose, then my chin keeps slipping out the bottom and the mask rides up to uncover my mouth. If I pull it down, my nose is uncovered… And second, the mask is a bit of a nuisance if, like me, you have varifocals, because it pushes the glasses higher up on your nose. And as a result, you end up looking into the distance through that part of the lens which is actually intended for short distances. And my breath is making the glasses fog up too. So basically, in the sum of all things I kind of feel like something out of Gorillas in the Mist… but cross-eyed.

Sixteen minutes later we arrive at the departures level of the airport, and the other four passengers and I disembark.

There’s a sign at the entrance to the terminal, advising passengers that wearing a face mask is mandatory inside.

Check-in

I’ve checked in online. As a Platinum member with Air France KLM I can select any seat on the aircraft free of charge. Originally I was seated on row 7, which was the first row in the Economy Class cabin. A few days before departure though, KLM does the inventory for its flights, which means that they usually open up seats further up front once the final position of the cabin divider is decided. And so I move forward to row 2 at check-in.

Check-in is eerily quiet. It looks as though everyone just left abruptly and forgot to switch off the lights.

Airside

I don’t think I’ve ever been through security at Basel airport this quickly. There are hardly any passengers, and even with just the one line open, the staff still have plenty of time to check every passengers very carefully and still manage to have a enough time to chatter and gossip.

I think I always understood that magnitude of recent events and their impact on the aviation industry. But today is the first time I have the opportunity to witness the devastation up close. It’s really quite upsetting.

The beautiful Swissport lounge is closed.

Boarding

The only place with signs of life is gate 1, from where the flight to Amsterdam will be departing. I count a total of 77 passengers, which isn’t a bad seat load factor for an Embraer 190 with a capacity of about 90 seats. Although having said that, KLM is currently operating just the one flight to Basel, where previously they had four.

Boarding is by seat rows from the back of the plane and takes a lot longer to ensure there are no queues in the air bridge or in the cabin. KLM strictly enforces the use of face masks on its flights, and it is stated at the time of booking and in the confirmation e-mail that passengers without a mask will not be admitted to the flight.

The Crew

There are two cabin crew, one female and one male. I think it’s quite obvious they’re making an effort to appear as though this flight is business as usual, and I think they deserve a lot of credit for trying to do a good job in seriously adverse conditions. But I’m not sure it’s working. Because the atmosphere on board is subdued. Passengers are wary and tense, as though they’d much rather be somewhere else.

The Cabin

There is one row of Business Class on today’s flight, and the forward toilet is reserved for the crew only. All passengers are required to use the toilet in the rear of the aircraft.

The Meal

The flight time is one hour. As this is a lunchtime service, every passenger in Economy is given a small box with a packaged half of a cheese sandwich, a biscuit and some water. In addition to that, there is a separate drinks service from the trolley.

While I applaud KLM for their effort to maintain a standard level of service in these strange times, I think on such a short flight they might as well do away with the service for the time being. Either that, or they should provide disinfectant wipes to passengers. From what I can tell, not that many passengers actually touch the food.

I stash mine away to eat when I get to the hotel.

Arrival

We land in Amsterdam on time. There’s definitely a lot more traffic here than there was in Basel, but it’s still a far cry from what it used to be like not so long ago. What’s more, there are aircraft parked everywhere. And obviously they’re there for long term storage. It’s really quite sad to see.

At least since my last visit the construction of the new A pier at Amsterdam has progressed quite a lot, although I still don’t quite get what the final layout of the building will be.

Our flight pulls up to a stand at the B pier. The weather in Amsterdam is atrocious. It’s raining and much cooler than Basel.

There aren’t many passengers in the terminal, and most of the shops appear to be closed. Half the luggage belts in the arrivals hall are turned off permanently.

Conclusion

I must say, this flight today has been quite an eye opener. As I previously mentioned, I was already aware of the disastrous consequences the events of the last few months have had on the airline industry. But seeing the devastation up close from the passenger’s perspective is sobering and really quite depressing.

It is difficult to assess the current situation without coming across as being overly pessimistic. But right now, things are really not looking very good for the airline industry – despite the significant rescue packages some of them have received from their governments and the slow resumption of flights. It is common wisdom in the industry that the airlines earn most of their money during the peak summer months. What they don’t manage to earn during that period, they will not be able to recover in the slower winter season.

Air Malta – Boeing B 720B

Introduction

I am aware of the fact that for many people, the isolation that comes with social distancing is distressing and may be the cause of concern and anxiety; and by no means to I want to diminish or disregard the struggle of anyone finding it difficult to cope in the face of this unprecedented situation.

For me though, the pandemic has also had its good sides. It has certainly allowed me to slow down considerably, especially given how much travelling I was doing before the outbreak. And when I feel the need to escape the physical confines of the current situation, my happy place are the memories of the many places I have been fortunate enough to visit over the years. And of course, those memories tend to come with a very heavy dosage of airplanes and airports.

This blog post is not so much of a trip report. I’d rather avoid calling it a trip down memory lane too because that is just lame… But rather, when I went through the photos I am posting here, I kept wondering to myself ‘man, how on earth did they manage back then…?’. I like to think that in many years to come, people will look back on 2020 and think the same; and then come to the realisation that while perhaps nothing is still the same, at least it has changed for the better.

So, it’s 1987, 33 years ago. I’m a slightly awkward thirteen year-old adolescent. My face, or rather my upper lip, is covered in a dark, downy fluff which I’d like to get rid of. But rumour has it among the other boys at school that if I take my dad’s shaver to get rid of the stuff, it’ll only come back stronger, until eventually I’ll have it all over my face and will have to get rid of it on a daily basis – unless of course, I want to end up looking like captain caveman…

Buying a ticket

In 1987 the world wide web is still three years away. As such, tickets have to be purchased with a travel agent or directly with the airline by phone or by visiting one of their airport or town offices.

But at least for your efforts the airlines have the decency to provide you with a ticket wallet for your travel documents.

The airline ticket is something that exists independently of the flight booking or PNR. The ticket has a document number and a ticket number. The first three numbers are the airline designator. So in this case, 643 marks an Air Malta document. The airline ticket is a booklet with a maximum of four coupons, the passenger receipt and the audit coupon.

And yes, back in 1987 a hand-written ticket is actually quite normal, as long as the validator in the top right corner is visible. Bascally, every coupon in the ticket had a sheet of red carbon paper at the back, so what is written on the first page is printed on all subsequent pages too.

In Economy Class there are only few different booking classes, such as the APEX, PEX, SUPERPEX and Full fare. The main difference between the PEX fares and the full fare is that the fomer have a restricted validity period, for example one month from the date of original departure.

Check-in

In the absence of computers or a check-in system, in Malta at least, check-in is done completely manually. Which means that first the station prints a passenger list with all the names. Then a twin desk of counters opens for check-in, with two agents sharing large sheets of papers with small stickers on them with seat numbers. To issue the boarding pass, the check-in agent first peels off the sticker and stamps it to an empty boarding pass. Then they write down the seat assignment on the passenger list. Check-in closes when there are no stickers left or all the names have been ticked off…

The Boeing B 720

When the Maltese government decided to set up its own airline, it soon realised there was no expertise on the island to do so. Initially, the tender to support the government in setting up an airline was supposed to go to Pan Am. But then at the last moment Pakistan International Airline made a bid that was simply too good to refuse – because it also included three used Boeing B 720s. At the time, the offer faced a lot of opposition in Malta, because it was obvious that the aircraft PIA was offering Air Malta were already quite old. Even so, the Maltese government went ahead and in April of 1974, Air Malta set up operation. Later on, they would purchase two more of the type from Western Airlines to operate a total of five aircraft. The Boeing B 720 remained with Air Malta until 1989, when they were replaced with a fleet of six factory new Boeing B 737-200s.

I more or less grew up with the Boeing B 720. We lived in St. George’s bay, which is quite near the airport in Malta. The P&W JT3D-1 turbofan engines were outrageously loud by today’s standard and made a very distinct noise that sounded a lot like a whistle. As such, they were rather hard to miss.

I always enjoyed the B 720 because it felt very solid, as though it was built to last. But as a child you don’t realise or understand that nothing lasts for ever. When I was young I was always keen to try out new aircraft when we travelled as a family. When Air Malta started taking delivery of the B 737s, I would always hope there would be an aircraft change and that we’d get one of those instead of the rickety old 720s. But today I must say, I really miss the aircraft.

Catering

Back in those days, catering was not one of Air Malta’s fortes, and quite frankly they could have done without asking your for beef or chicken, because most of the time it was impossible to identify what was on the tray in front of you anyway. I haven’t got any photos of Air Malta meals from back then, but I did find some interesting ‘accessories’ in my archives.

Conclusion

Air Malta is now 46 years old, like me. After the Boeing B 720 and the B 737-200 the company went on to operate the B 737-300, -400 and -700, the B 727-100 and -200, the BAe ATP, the Avro RJ70, the Airbus A 310-200, and a few wet-leased types. Right now, the company is in the process of replacing its A 320 fleet with the A 320NEO. It remains to be seen how Air Malta will weather the storm, especially given that tourism is Malta’s bread and butter and the airline’s main role is to deliver fresh tourists to the island.

The BAe ATP and the Airbus A 310 are the only two types operated by Air Malta that I never flew on with the airline. The B 737s were always fine. The Avro RJ70 was dreaful and so cramped it really was nothing short of a human rights violation. But the Boeing B 720B will always be the best of the lot. Probably not just beause it dates back to an era when airlines simply saw now need to have to pack in the tourist and could therefore afford to give passengers at least some comfort – even in Economy Class. But I also think I will always be very fond of the B 720B because I associate it with summer holidays at the beach in Malta.

SAS, Economy Class – Boeing B 737-600: Stockholm Arlanda to Zürich

This post isn’t so much of a trip report as it is a commentary. The Boeing B 737 is the most successful jet airliner in aviation history, with a total of more than 10’500 aircraft of the type built. It is currently in its fourth generation with the ill-fated B737 Max, the future of which does not look too bright in the wake of the two fatal accidents more than two years ago.

The B 737 was originally designed to operate from small airports with limited infrastructure. This meant that the aircraft’s layout required it not to be too high off the ground for better access by the service vehicles and for the possibility to incorporate a set of retractable passenger stairs.

The result was an aircraft with a short, stuby appearance. It is most easily recognisable by the fact that the engines had to be mounted directly under the wing in order to maintain enough clearance to the ground and thus to avoid them becoming contaminated by ingesting debris lying on the ground.

Over the years, the B 737’s fuselage has been stretched a number of times. The wing has also been modified, together with new avionics and more powerful engines. The original B 737-100 was only 29 metres long. Today, the longest version of the type is the B 737-900 at 42 metres.

The B 737-600 is a bit of a squirt, at just 31 metres length. It is also the least successful model of the B 737 series, with only 69 aircraft ever built. Of those 69 aircraft, only about half remain in active service in 2020. Part of the -600’s problem was that it was simply too heavy for the number of passengers it was able to carry, which might also explain why it is the only version of the B 737 for which the manufacturer did not offer the option to have winglets, which would only serve to make the aircraft even more overweight.

SAS was the first and, at one time, the largest operator of the B 737-600, with a fleet of 30 units that were ordered mainly for domestic operations in Sweden. Their intention had been to replace part of their fleet of old DC-9s and MD-80s with the -600. The Scandinavian airline decommissioned its last B 737-600 in 2019.

The much more elegant MD-80 that the B 737-600 ought to have replaced…

For the passenger though, the -600 had a lot to offer in terms of comfort, because the cabin of the B 737 in general is much wider than that of other hundred seaters currently in the market, such as the Embraer 195 or the A 220. At least on the -600 there were hardly ever any issues finding a place to store your hand luggage in the overhead bin. As such, it made for a rather pleasant ride on the sector such as Stockholm to Zürich, which has a flight time of slightly more than two hours.

On the face of it, the benefits of having a standard model aircraft for a specific type of mission and then offering it in different models in varying sizes makes a lot of sense, especially in terms of crew training, planning flexibility and maintenance. And for the larger of the B 737 types, that obviously seems to have worked rather well. But the -600 also shows that at the bottom end of the scale, there comes a point where the benefits of having cockpit commonality and sharing parts with other types can no longer make up for the fact that you are, at the end of the day, carrying around with you a lot of dead weight that directly translates in the amount of kerosene you have to upload. That was pretty much the also experience Airbus made with its mini Airbus A 318, of which only 80 were built.

SN Brussels Airlines, Economy Class – Dash 8-400: Brussels to Basel

This is a previously unpublished trip report from 2012

Transfer in Brussels

The flight from Stockholm ejects me straight onto the A concourse of the Europa pier in Brussels. All the Schengen lounges are located one floor up from the public airside area at the start of the pier.

The SAS Business Class Lounge

My Senator status entitles me to use any Star Gold lounge, so obviously I decide to go for the SAS lounge for the simple reason that I’m quite intrigued to see that they even have their own lounge in Brussels.

The facilities inside the lounge are nice, this could be a SAS lounge anywhere in Scandinavia. The only thing I’m not really so sure about though, are the orange Buddah figurines covered in velvet that have been nailed to the wall…

Boarding

Boarding is from gate A 35, which is a bus gate. And judging by how few passengers get on the bus before we eventually leave, I suspect the flight is going to be more or less empty.

The flight today is operated by a Bombardier Dash 8-400 of Austrian Airlines, which still retains it’s Austrian livery. Only the titles have been removed and replaced with those of SN Brussels Airlines.

Over the years, Basel has seen just about every narrowbody type ever operated either by SN Brussels Airlines or on their behalf operating the Brussels to Basel route.

The Cabin

It is somewhat unfortunate that the branding expert at Austrian Airlines is evidently colour blind. At least, I have no other explanation for the onslaught of colour that hits me as I enter the cabin. I mean, the red uniforms with those hideous red stockings are bad enough. But the way the red clashes with the various shades of snot-green colour of the upholstery and carpet is seriously making my eyeballs hurt. But at least one of the bulkheads is sky blue.

On the up side, the flight is nearly empty, so I can pick any seat I like!

The Meal

Given that the flight time to Basel is usually a little less than fifty minutes, there is no buy on board on this flight. Instead, each passenger is treated to any choice of drink from the bar trolley and a packet of Doritos, which I have no intention of eating and don’t even bother to open.

Arrival

And then we’re already descending into Basel and then I’m back in the sweltering heat.

Conclusion

SN Brussels is a strange airline. Okay, as a former Swissair employee there’s probably still some resentment in me for the airline formerly known as SABENA. But even so, I just find SN Brussels very boring and nondescript. I wouldn’t go out of my way to avoid them, but I also don’t think I’d actively seek them out for my next trip.

Brussels Airlines, Economy Class – AVRO RJ100: Stockholm Bromma to Brussels

This is a previously unpublished report from 2012.

Introduction

SN Brussels Airlines is, to the best of my knowledge, one of only very few international airlines that operate to Stockholm Bromma Airport and not to Arlanda. Until the 1960s Bromma was Stockholm’s only airport. When the facility was first established, it was still on the outskirts of the city. However, by the time Arlanda opened, the city was starting to infringe on the airport. And perhaps that explains why Arlanda was built so far out of town: to ensure the same thing wouldn’t happen again so quickly.

Getting to the Airport

To get from Gashaga Bryggen, where I’m staying, to Bromma airport by public transport, you first need to take the Lidingöbanan from Gashaga to Ropsten, and then from there you connect to the T13 metro line that will take you to the central station.

The Flygbussarna, or airport bus, leaves from the Central Station. Apparently, not that many people know that there are two airports in Stockholm. Which probably explains why the bus driver, with a resigned tone of voice and a heavy sigh, tells every single passenger as they board that this bus is going to Bromma airport, not Arlanda, and the bus will not stop anywhere on the way. Okay?

Eventually, the bus fills up and we depart. We probably haven’t even moved 200 metres when the bus driver makes yet another announcement asking all passengers if they’re sure they’re on the right bus and want to go to Bromma, not Arlanda. And of course some Spanish woman pipes up from the back of the bus, runs frantically to the front and begs the driver to drop her off because she really, really needs to go to Arlanda, not Bromma…

Check-in

Bromma airport is really very small. It’s a two story building that looks like it hasn’t changed much since the 60s or 70s. It’s actually interesting to see how much airport design has changed over they years.

The Lounge

The only available lounge is the Yellow Room operated by Malmö Aviation. But apparently, SN Brussels were too cheap to contract this lounge for their Senators. But it’s no big deal, I rather like this dinky little airport.

Boarding

Boarding is also very old school. There are no airbridges (woohoo..!), which means that passengers walk across the apron to their aircraft. There are covered walkways though, although I’m not sure how efficient these might be during a snow storm in the cold Swedish winter.

The Cabin

The Avro RJ100 is a strange size in that the cabin diameter actually permits for a six abreast configuration in Economy Class, which is what British Airways Citiflyer and Cityjet have gone for. And it ain’t pretty, because the seat pitch is also quite tight. Fortunately though, SN Brussels has gone with the five abreast configuration, which means that while the circulation to your legs is just as likely to stop on these birds too, at least you can flap your arms around with greater ease and comfort as you gradually start to panic as the loss of sensation to your legs sets in.

The AVRO RJ100, which was originally conceived as the BAe 146-300, was designed as a STOL (short take off or landing) passenger transport that could operate from smaller airports with limited infrastructure. To ensure that passengers could board and deboard easily, the aircraft carries its own set of steps for the forward L1 door. However, this meant that the wing of the aircraft would have to be placed above the fuselage in order maintain enough clearance for the engines but still be low enough above the ground to be able to use integrated stairs.

As a passenger and a geek, I’ve always enjoyed the RJ100’s unique design. First of all, because it gives you excellent ground visibility from pretty much any seat on board, and secondly, because it’s interesting to watch the movement of the flaps during the climb out and landing phase.

The Meal

Service on SN Brussels Airlines is strictly buy on board in Economy Class. There is a menu and pricelist in every seatpocket.

I decide to with a balanced and healthy combination of Coke Zero and a muffin for EUR4.-, which is reasonable I think.

Arrival

And then, very soon we start our descent into Brussels, which means I’m now glued to the window to make sure I don’t miss the flaps being deployed. Although of course, there’s no chance of anyone on the plane missing that given the noise the RJ100 makes when the flaps are moved either up or down. It’s rather hard to describe. I suppose it sounds a bit like a racing car zooming past your ears at close quarters. As the flaps are deployed the sound is descending, so as though the ‘car’ were slowing down. I asked our aerodynamicist in the office once if he had any idea what caused the sound. But I shall not give you his answer to avoid offending anyone…

Transfer in Brussels

Eventually, we land in Brussels on time. I now have two hours to make my connection to Basel.