I’m on may way to Recanati on Italy’s Adriatic cost to attend a meeting on language training for the military. The best option for me to get to Recanati is to fly with Lufthansa via Munich to Ancona. In Munich I shall meet my colleague, the flying Dutchman P. who has rented a car from Ancona airport. Originally, I wasn’t going to post on the flights, seeing as they are in Economy Class and both are fairly short sectors. But…
I know I probably sound like a grumpy old bastard. A grumpy old bastard who just really, really dislikes Lufthansa on principle. But that’s definitely not the case. You’ll have to take my word for it. Honest, I’m not old…
In any case, it just struck me on this trip that Lufthansa keeps making changes to its frequent flyer programme and introducing new brands and new rules and fare conditions. One would like to think that all these changes and ‘improvements’ were introduced for benefit the airline’s customers. But that is hardly the case and while their new fare structure may make sense on paper, in practice it simply lacks transparency and leaves you with the sinking feeling that the customer was actually the last thing Lufthansa had in mind when the changes were implemented.
I arrive at Basel airport about an hour before departure. Our secretary has booked me on an Eco Light fare with no check-in luggage allowance. But I’ve decided to take a small suitcase and a rucksack with me after all, so from my research on the Lufthansa website I’m guessing this means I’ll have to pay to check in one item, which is fair enough. Only, the website and the app will not allow me to purchase a checked luggage allowance. In fact, the app won’t even allow me to view my booking because it was done via our travel agent and not directly with Lufthansa.
Apparently, you can always pay for checked luggage at the airport when you check-in, although that is then quite a bit more expensive. So as I approach the check-in counter, I’m fully expecting the check-in lady to want to charge me the higher amount, even though I think it’s hardly my fault if Lufthansa’s website and app don’t work. Only, that’s not what happens. Instead, the lady explains that I am entitled to take both pieces into the cabin ‘because it’s such a small aircraft’. Is that even supposed to make sense to the customer?
Boarding is from gate 32, which is in the non-Schengen sector of Basel airport, seeing as the state of emergency imposed by the government of the department Haut-Rhin in France remains in place. The result of which being that flights to and from some Schengen countries, including the Netherlands and Germany, are treated, de facto, as overseas flights.
Today’s flight to Munich will be operated by an Embraer 190 of Air Dolomiti, which belongs to the Lufthansa group and the Miles and More programme but is not, if I understand correctly, a member of the Star Alliance. The carrier operates a number of flights on behalf of Lufthansa. These are mainly wet leases rather than code-share flights, which is also why the Basel to Munich flight only operates with a Lufthansa flight number but not an Air Dolomiti one.
The cabin design and seats are similar to those of the Lufthansa Embraers, with the exception that everything in the Air Dolomiti cabin is green.
I am greeted at the door by a friendly young lady. The first thing she does, is to shove a small cake with a good dusting of icing sugar in my hand. Which is a bit unfortunate because I’m holding my suitcase in one hand and the rucksack, my boarding pass and a bottle of Coke Zero in the other. So I decline. For Lufthansa this means that in doing so, I forfeit my basic human right to be served a snack on this flight, because the service protocol does not foresee distributing food, no matter how insignificant, after take-off.
Once we’re airborne, the crew do a drinks round with a full bar service. Here’s another thing I don’t get about Lufthansa: how can a large organisation like the Lufthansa group be so inconsistent and careless in the treatment of its own brand? Despite the fact that this flight is being operated as a Lufthansa service, the catering is entirely Air Dolomiti branded, which really does not make any sense to me at all.
But at least it’s a lovely day for flying and eventually we land in Munich after a flight time of about 35 minutes.
For a flight of only 35 minutes duration the performance Lufthansa gave here was okay. I was not expecting them to roll out the red carpet. But flying Lufthansa has become a bit of a pain, at least for me, because somehow you’re never really quite sure what you’re letting yourself in for. The website is not intuitive, the interface with other reservation systems simply doesn’t work properly, check-in online didn’t work and between the fees for check-in luggage, fees for reserving a seat and so on, the experience is really not very enjoyable.
And I really don’t see why the crew can’t at least wait for all passengers to be seated before distributing the snack.