Qantas, Business Class – Boeing B 737-800: Townsville to Sydney via Brisbane

INTRODUCTION

My time with Professor Bond is a real eye-opener. I think I was able to ask him all the questions for which I was seeking answers. Having said that, he also gave me a lot of answers to questions I wasn’t even aware I had!

GETTING TO THE AIRPORT

The journey to the airport takes about ten minutes by car. After all, it’s still very early and there are hardly any people on the roads.

CHECK-IN

The landside part of the terminal is disproportionately large, compared to the somewhat tight and narrow airside area at the gates.

Each one of the major airlines operating out of Townsville has its own dedicated check-in zone. I can bypass this today, because I’ve already checked in on the QANTAS app.

There is a queue for security, but it moves quickly. Of course it helps that in Australia they only want you to remove your laptop from your bag and not also your toiletries etc.

LOUNGE

Once I’m through security, I only have ten minutes before boarding starts. But I’m gagging for a coffee. Much to my surprise and delight, there is actually a fairly large QANTAS lounge, where the baristas will even make you a cappuccino to go!

BOARDING

So with my coffee in hand, boarding starts on time with an initial call for Business Class and frequent flyers passengers. It’s only once I settle in my seat that I realise it’s raining quite heavily outside.

CABIN

QANTAS has a dedicated Business Class cabin on its Boeing B 737-800 fleet. There are three rows of seats in a 2 + 2 configuration, which makes for a total of twelve seats.

Every seat is equipped with its own video screen, an electricity plug and USB port. There is also a footrest that can be raised when the seat is in the recline position.

The wifi on board works surprisingly well.

I think the Americans in particular tend to frown upon the European interpretation of Business Class seating, which basically means blocking the middle seat on a row of bog standard Economy Class seats. Which is, admittedly, pretty lame. But it seems to me that the average sector length in Europe is probably much shorter than in vast countries like the US or Australia, and which therefore hardly warrants the installation of a more comfortable solution with a dedicated Business Class cabin and seat.

CREW

The maître de is serving the Business Class cabin and I have to say, this guy is really absolutely brilliant. His manners are impeccable! He addresses every passenger by name and no request ever seems too much for him.

SERVICE

The service on the ground consist of a welcome drink. There is a choice of still or sparkling water or apple juice. There are no towels, newspapers or anything.

The flight time is announced at one hour and thirty minutes.

THE MEAL

Once we’re airborne, the meal service begins. There is a choice of either Quiche Lorraine with bacon or an omelette served with a mushroom sauce, spinach and bacon. I go with the latter option.

The tray comes with two slices of sourdough bread, butter and apricot jam. There’s also some awfully healthy looking packed thingy, which I decide to steer clear of.

Later on, the maître de passes through the cabin offering cranberry muffins that are fresh out of the oven and taste lovely.

To drink with the meal, I have an orange juice, still water and a coffee. Oh yes, the coffee! Full and extra brownie points for QANTAS on the coffee front. Instead of that horrific instant stuff you get on most airlines these days, QANTAS serves a lovely brew made in a coffee press, which just tastes so much better!

Once the tray is removed, the crew pass through the cabin with small bottles of still water and ask passengers if there’s anything else they’d like. I order a Coke Zero and then settle in to read the latest book of the PC Grant series, which my friend the wiry R. and I both find quite entertaining.

Transfer in Brisbane

We land in Brisbane about ten minutes ahead of schedule. I disembark the aircraft through gate number 23. I check on one of the FIDS, only to find that my flight to Sydney in slightly over an hour will be operated by the same aircraft from the same gate.

The glorious beauty of the English language…

Language change is unavoidable. One of the key drivers of language change is exposure of the language as it is used in a specific area to the other languages in use around it. In which case there may be regional approximation of two or more languages coexisting in that region.

Why am I even bothering you with this? In British English a thong refers to a particular type of knickers or underpants. If you look up the term on onelook.com, it will give you as a definition: ‘a piece of underwear or bottom part of a bikini with a very narrow piece of cloth at the back’. So basically, it’s the type of underpants that look as though they need to be surgically removed from your butt crack.

Which makes it all the more hilarious that when I enter the QANTAS lounge during my layover in Brisbane, the lounge dragon will not let me enter because they have ‘a strict no thongs policy’ in the lounge that she’s asking me to respect. Of course, what she’s referring are what we call flip flops in Europe that you wear on your feet.

THE MEAL

In any case, the only other thing worthwhile mentioning on the next leg to Sydney is that there are three options for lunch: a kale and spinach frittata, fruit salad or a smoked salmon salad. The tray comes with a large tub of blueberry yoghurt on it. The bread is served separately.

ARRIVAL

Our arrival into Sydney is stunning. We approach the city from the north. At some point, we make a gentle left turn for the downwind, which brings us in right over Manly. In the distance I can see the harbour bridge with the opera house and CBD. It just looks so spectacular from above! I shall miss this when I leave again for Europe tomorrow.

CONCLUSION

I rather enjoyed these two short-haul flights in QANTAS Business Class. My previous experiences with their Business Class product have all been on longer sectors, on which the meal concept was somehow always a bit odd. So it’s good to see that this is not the case here.

To me QANTAS’ biggest selling point are definitely their crews, which are friendly, properly trained and really do represent ‘the spirit of Australia’.

Qantas, Economy Class – Boeing B 737-800: Melbourne to Sydney

INTRODUCTION

The meeting with the people at the language testing research centre is interesting and I feel quite excited about visiting again, even if that won’t be until next year. At least this will give me something to look forward to.

GETTING TO THE AIRPORT

The meeting ends just after 15h, which should give me enough time to leisurely make my way back to the airport for the return flight to Sydney. From the University of Melbourne, I first take a tram 19 back to Bourke Street and then from there a tram 86 or 96 to Southern Cross. The tram stop is right across the road from the entrance to the coach terminal at Southern Cross station.

CHECK-IN

There are four terminals at Melbourne airport that are connected to each other. QANTAS domestic flights operate out of Terminal 1, which is the last one of the two stops of the Skybus, although the distance is short and you might as well get off at the first stop and then just walk over to Terminal 1.

I’ve already checked in, which is a shame really, because QANTAS’ check-in and the whole departure area look very fresh and modern. Seems as though they’re trying to keep up with Virgin Australia in projecting the image of being hip and classy.

LOUNGE / AIRSIDE

Right behind security, there is the food court and the entrance to the QANTAS lounge to the right of that. I haven’t had lunch yet, so I figure I might as well treat myself to a snack while I enjoy the excellent views of the apron.

In hindsight, I have to say it was totally worth it for the view, but the egg and lettuce sandwich I got at one of the shops is just… meh!

BOARDING

Boarding is from gate 1 on the C pier, which is the gate closest to security and which, I guess, is why it is probably reserved for the Sydney flight. Both Virgin Australia and QANTAS operate a shuttle service between the two cities.

What I always find interesting with QANTAS, is that the cabin crew are also the ones who do the boarding at the gate. Because this is something that, to my knowledge, is not done in Europe even though, come to think of it, it’s not a bad idea.

CABIN

The seats are kept all in black, which certainly makes for a gloomy but elegant looking cabin. I guess it probably also saves on cleaning. In contrast to Virgin Australia, QANTAS has individual video screens installed in every seat back and there are also USB plugs. Complimentary earphones are available as you pass through the gate for boarding, and should you forget to pick up a pair, the crew will come by offering earphones just before push-back.

CREW

The crew is clearly what tips the scale in favour of QANTAS, as far as I’m concerned. First of all, they’re all older than the ones on Virgin. Perhaps that’s why they come across as having a lot more personality. Furthermore, the way they interact with the passengers is just a lot more professional. For example, on this QANTAS flight the cabin crew giving the safety briefing for the emergency exit row makes a point of giving a very detailed explanation and making sure that everyone seated on the exit rows feels that they are being addressed. In contrast, the crew on Virgin did the same briefing in about half the time and with a total lack of enthusiasm.

THE MEAL

Once we’re airborne, the smell of hot food starts wafting through the cabin and I kind of assume it’s for the Business Class section. Much to my surprise though, despite the flying time of only one hour and five minutes, QANTAS will actually serve a hot meal in Economy Class too. In fact, there appears to be a choice between either minced pork in gravy with pak choy and jasmine rice or a cold salad of grilled chicken breast on quinoa salad.

ARRIVAL

About 25 minutes out of Sydney, the pilot eases back the throttle and we start our descent. The approach into Sydney brings us in over the sea and it’s quite spectacular flying along the coast with the sun setting in the distance.

We touch down at 19h22. I then make my way back to the train station and then from there to Circular Quay. I arrive at the wharf at 20h02 and it looks like I’ve just missed the regular ferry back to Manly. The next one is not until 20h45. Fortunately, there is also the express ferry, which costs slightly more but only takes 18 minutes to make the journey. And as my luck would have it, that boat will be leaving at 20h15. A single ticket for the express boat will cost you AUD9.80.

CONCLUSION

QANTAS wins this round hands down. While the cabin and branding of Virgin Australia are all modern and glitzy, you somehow can’t shake the feeling that they’re trying just a bit too hard to be different. Which is okay, as long as you don’t forget that what makes the passenger’s experience is not only the hard product but also the soft product. And that’s where I think QANTAS has the advantage. First of all, as I already mentioned above, the crew came across as being a lot more polished, professional and experienced. In addition to that, the meal service on QANTAS is definitely way superior to that horrific portein bar served on Virgin Australia.

Qantas, Business Class – Airbus A 330-200: Perth to Brisbane

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INTRODUCTION
At this point you’re probably wondering why the heck I didn’t just fly directly from Bangkok to Brisbane, instead of taking the detour through Perth. It’s a long story and I’m not even going to attempt to explain. It has something to do with a compulsion for flying, a fascination with aeroplanes and probably some deeply rooted neurosis a psychologist would likely have a field day with…

GETTING TO THE AIRPORT
To get to the airport, I take the bus line 935, which makes the journey in about 30 minutes. The fare is AUD4.70 and the bus stop is literally across the road from the hotel. In the photo below, my hotel is the tall building in the background.

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CHECK-IN
I’ve checked in using the QANTAS app. If you’re checking in at the airport, QANTAS have these very funky self-service check-in machines at which you can check yourself in, issue the baggage tags and drop off your baggage. It nearly makes me wish I had more than just hand luggage!

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AIRSIDE/LOUNGE
There is a separate queue for Business Class passengers for security. The process is swift and efficient. From security I head straight for the QANTAS lounge.

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I really do think QANTAS seriously has the best lounges of all airlines. Ever. In the world. And the lounge here in Perth is no exception. It’s beautifully appointed and offers a wide range of seating options. Even the loos have style!

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There is a large buffet with an extensive selection of hot and cold dishes. Apart from that, there is a coffee station where they make excellent coffee and a separate drinks bar. Oh yeah, and the apron views are pretty good too!

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BOARDING
Boarding for my flight is from gate 14. Business Class passengers use the L1 door of the aircraft to board, while all others use the L2 door. From what I can tell, the flight is completely sold out in Business.

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CABIN
Qantas operates the A 330-200 in two different configurations. There is one version with a seating capacity of 199 in Economy and 36 in Business Class and another with a seating capacity of 243 in Economy and 28 in Business Class. The lower-density configuration is used primarily on international services but is also deployed on domestic routes, while the higher density configuration is only used on domestic services and to New Zealand.

The international configuration has the Qantas Skybed, which is sufficiently comfortable but offers very little storage space and is really quite ugly to look at. This configuration has angled lie-flat seats that are 21.5 inches in width and have a pitch of 60 inches. The seats are in a 2 + 2 + 2 layout.

The domestic configuration is definitely much nicer and obviously newer. This is a completely lie-flat seat, width is also at 21.5 inches. Stretched out into the bed position, the seat is 78 inches long. The seats are laid out in a 1 + 2 + 1 configuration. On uneven numbered rows, the A, F and K seats are aisle seats. While on even numbered rows only the E seat is directly on the aisle.

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Apart from the fact that it looks much nicer, the domestic configuration also provides a lot more storage space. And fortunately for me, today’s flight is operated by an aircraft in the domestic configuration.

CREW & SERIVCE
There are four female cabin crew working the Business Class cabin. They’re friendly enough I guess, but their interaction comes across as being slightly put on. But at least they are very professional in the way they deal with the passengers. But I have to say, throughout the flight the crew come through the cabin repeatedly to make sure passenger are hydrated and have something to drink, which is something for example the Thai crews didn’t do.

While we’re still on the ground, welcome drinks are served. There is a choice between wine, water and some cranberry juice spritzer, the name of which I didn’t catch.

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THE MEAL
The meal service is something I never really quite get about QANTAS. I’m assuming they think is very stylish and sophisticated. I just think it’s weird and more than just a little pretentious. The menu has a choice of two starters, four main courses and two desserts, which is quite extensive I think, especially on a domestic flight. But the things they have on the menu are just slightly odd.

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For the starter I go with the mozzarella with grilled radicchio, green beans and crushed hazelnuts. This is rather unusual and quite good. So far so good. The dish is served with a minute side order of salad and two slices of sourdough bread.

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For the main course I have the chicken parmigiana, which is also quite good but just looks slightly forlorn, sitting on the plate with just a slice of lemon and nothing else. I mean, some sort of side dish might have been nice.

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And then for dessert I have the cheesecake with berries.

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I spend the rest of the flight watching an Australian film called ‘The Adventures of Priscilla, Queen of the Dessert’, which I can highly recommend. The film is not that recent, but I thought it was hilariously funny in a tragic sort of way.

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ARRIVAL
Eventually we land after a flight time of just over four hours. The approach is spectacular and brings us in right past the city of Brisbane on our left.

The temperature is more or less the same as in Perth, but it’s definitely more humid here.

GETTING INTO TOWN
In Brisbane I’m picking up a rental car. My first stop is a small town on the Sunshine Coast that goes by the name of Mooloolaba and which has a lovely sandy beach. I have to say, it really does feel so nice to swim in the sea and feel the heat of the sun on my body again. With the rubbish weather we’ve had back home recently, I’d started to forget what the sun even looked like!

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Qantas, Business Class – A 330-300: Brisbane to Hong Kong

Folie1 INTRODUCTION
It is time to start the long journey home. Today I shall be travelling from Brisbane to Hong Kong, where I will spend two nights before I continue to Europe.

GETTING TO THE AIRPORT
Transport:
Taxi.
Journey time: 25 minutes.
Fare: AUD40.- My flight this morning will be leaving at 10:50. So I have enough time to have one last tasty breakfast at the hotel. My taxi arrives to pick me up at 08:30. IMG_5839 IMG_5840 IMG_5841 IMG_5842 CHECK-IN
Location:
Rows 9 and 10.
Counters: There are four dedicated Business Class counters, all of which are staffed. There is a bit of queue for check-in at the Business Class counters this morning. This is mainly due to a large family of Chinese travelling with a hideous amount of luggage. There are boxes, suitcases and trolleys all over the place. And kids. Everywhere. What is more, I suspect that of the eight people standing there, only about half are in fact flying. The others are just there to add to the general chaos. IMG_5844 IMG_5845 My suitcase is checked in to Hong Kong and labelled with a priority tag. The check-in agent prints my boarding pass and hands me an express card to get me through the fast track at security and immigration. I will also have to complete an embarkation card. From check-in I head for departures, which is clearly marked by a huge yellow arch. I pass through the arch and go down stairs, where the security check and immigration take place. IMG_5846 IMG_5847 IMG_5849 The Qantas lounge is located opposite gate 80. Currently the airport is undergoing reconstruction. But everything is clearly signposted.

LOUNGE
Location:
Airside, one floor up from the departure gates.
Type of Lounge:
Dedicated Qantas lounge.
Facilities:
A large selection of hot and hold dishes and drinks, work stations, toilets, showers
Internet:
– The lounge is fairly small and rather crowded when I arrive. Apart from my flight to Hong Kong, there is another A 330-300 heading for Singapore, a Boeing 747-400 bound for Los Angeles and there is also the Cathay Pacific flight which, presumably, also uses the Qantas lounge. The lounge offers some good views of arriving aircraft, which glide past the terminal before eventually touching down. IMG_5850 IMG_5851 IMG_5852 IMG_5853 The lounge has all the amenities one can expect. Moreover, I am somewhat surprised by the generous breakfast offerings in the lounge, which certainly put the SWISS Senator lounge in Zürich Airport to shame. IMG_5854 IMG_5855 IMG_5856 IMG_5857 BOARDING
Priority Boarding:
Available and adhered to. Boarding for the flight starts about forty minutes before departure. There is a separate queue for Business Class passengers and status card holders. The first call is for families with children, followed by Business Class passengers, and then passengers sitting in the rear Economy Class cabin. IMG_5859 IMG_5860 IMG_5861 IMG_5863 IMG_5864

CABIN
Configuration:
2 + 2 + 2
Seat: The Qantas seat may not necessarily look very attractive, but it is very comfortable as a seat and bed. When fully extended, it is of the angled lie-flat type – although the angle is not uncomfortable. The hard back of the seat is very high, so once you extend the seat into a bed, you feel as though you are lying in a cocoon. It is very private for a Business Class seat. In addition, there is also a privacy screen on every pair of seats. However, I tried it out and I really must say it is mostly useless because the screen is simply too small. It is also superfluous because once you are in the lying position, you would have to lean up anyway to take a look at your neighbour. Apart from a pillow and blanket, Qantas also provides a thin mattress to place over the seat, and once the aircraft is airborne and the fasten seatbelt sign is turned off, the crew pass through the cabin asking passengers if they would like to have the mattress placed on the seat. Perhaps the seat’s biggest drawback is the complete lack of storage space for your personal belongings, which is inconvenient. There is a holder for magazines in the side of the back of the seat, but this is not even wide enough to place my tiny MacBookAir 11’ in.
Pitch: 60 inches.
Width: 21 inches.
Facilities: Reading lamp, magazine holder, electricity outlet.
Length as a bed:
Audio and Video: Touchscreen AVOD – there are about thirty films available to choose from. However, the selection is a bit odd. IMG_5865 IMG_5866 IMG_5868 IMG_5869 IMG_5875 IMG_5879 IMG_5889 IMG_5873 IMG_5876 SERVICE
The service on this flight is excellent and restores my faith in Business Class flying, following my really crap experience with Malaysia Airlines from Kuala Lumpur to Brisbane. The crew are all quite senior and very friendly and very professional. Before we depart, the vanity kits are distributed. A menu has already been placed at every seat before the passengers start boarding. IMG_5878 IMG_5877 IMG_5882 After take-off, the inflight service manager – ISM (M., please note the funky abbreviation, nearly as good as the POC…) introduces himself and the crew. He addresses every passenger by name as he distributes the landing cards for Hong Kong. IMG_5884 IMG_5886 IMG_5887 IMG_5888 IMG_5891

THE MEAL
Welcome drink on the ground:
Choice of orange juice, water or champagne. IMG_5874

Hot towel before the meal: Served while still on the ground. IMG_5880 Pre-meal drink: Ginger Ale, served with a packet of cashew nuts and pretzels. IMG_5892 IMG_5893

Choice: Three starters, four main courses, four desserts. IMG_5894

Type of meal: Lunch. IMG_5895 Meal:

  • Salad – Garden leaves with balsamico dressing.

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  • Starter – Blue cheese, walnuts, baby beans and tomato salad with pickled onions. The starter is excellent, it is very tasty and flavourful. The blue cheese goes really very well with the walnuts, which seem to be slightly caramelised and sweet.

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  • Main course – Roasted eggplant and silverbeet lasagne with cucumber, tomato and feta salad. The main course takes quite a while to arrive, in fact by the time I receive my dish, my neighbour has nearly already demolished his plate. But the flavours of the dish are really excellent. The combination of the hot vegetable lasagne with the cold cucumber, tomato and feta works really well. There is also a vinaigrette with the dish which works rather nicely.

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  • Dessert – Selection of cheese served with accompaniments and a glass of sweet wine. After the main course I have some cheese, there is a blue cheese and a Camembert. The cheese is served with a selection crackers, a date and some fog bread.

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  • Bread selection – A choice of sourdough or wholemeal bread.

The set up of the meal service is interesting in that there is no tray. Instead, the crew place a tablecloth and then a napkin with the cutlery rolled up in it a side plate for the bread and the side salad. The dressing for the salad in added by the cabin crew before serving, and there is a choice of two different dressings. With the meal I just have still water to drink. All in all this was a really good airplane meal. The tastes and combinations were interesting, especially the main course was unusual. I only have to complaints really, if I may. First of all, the service takes ages to begin after take off and when eventually it does, it takes a very long time to complete the whole service. The other point is the cutlery. Good heavens, I know it is Alessi design and all that, but who on earth picked that stuff for Qantas? The cutlery sits badly in the hand and apart from all that, it just looks ugly. I finish the meal with a cup of mint tea, which is served with a small Valrhona dark chocolate stick. IMG_5903 IMG_5904

After the meal I settle in for a nap and only awake three hours later as the second service begins. IMG_5899

SECOND SERVICE
The second service starts fifty minutes out of Hong Kong. It is simple but effective. I rather liked it. Basically there are three dishes to choose from. Each one is served in one of those boxes they normally use in Chinese take-aways. I know it may sound a bit strange, but I thought it was rather a good idea. And it is very tasty too. I have the Rigatoni Arrabiata with green olives, capers, broccoli and Parmesan. Delicious! IMG_5905 IMG_5906 ARRIVAL
By the time we reach Hong Kong, the sun is already setting. There is a lot of haze in the air today. Even so, it truly is a very beautiful approach and we descend over some of the outlying islands of Hong Kong. IMG_5908 IMG_5910 IMG_5912 IMG_5913 IMG_5919 GETTING INTO TOWN
Transport:
Hong Kong Airport Express.
Departs from: Terminals 1 and 2.
Frequency: Every six minutes.
Journey time: 24 minutes to Central on Hong Kong Island, with intermediate stops in Tsing Yi and Kowloon.
Fare: HKD100.- To reach the city, I take the Hong Kong Airport Express to Central, from where I will continue my journey to the Hotel Indigo using the MTR. Note that the ticket machines do not accept credit cards. If you are out of cash, you will have to purchase your ticket at the counter, which normally has quite a queue. IMG_5920 IMG_5921 CONCLUSION
This was a very enjoyable flight with Qantas from Brisbane to Hong Kong. The crew were not even overly friendly. But they were competent and they did their job properly. The food was very tasty, with good sized portions too. I also very much liked the seat, at least from the comfort perspective. Now if only there were more storage space… This flight really was in stark contrast to my previous experience on Malaysia Airlines in Business Class on my way from Kuala Lumpur to Brisbane.

Qantas, Economy Class – B 737-800: Adelaide to Perth

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Airlines: Qantas
Aircraft:
Boeing B 737-800
Cabin:
Economy Class
Seat:
14A, window
From:
Adelaide
To:
Perth
Date:
22. August 2013
Departure:
14:40
Arrival:
16:40

BSLPER

I spend four blissful days at the Barossa Pavilions in Lyndoch, a small rural town just under one hour away from Adelaide airport. The locals here are a very relaxed and friendly bunch. Wherever you go, somebody will strike up a conversation and once they realise you’re not a local they’re only too happy to help you make plans for things to do and places to visit. This truly is my idea of complete and perfect relaxation.

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GETTING TO THE AIRPORT

In theory the journey by car from the Barossa Pavilions in Lyndoch do Adelaide airport should not take longer than about an hour to complete. As you approach Adelaide there is currently some major roadwork in progress, which poses a serious challenge for the GPS. So eventually it takes closer to 100 minutes to make the journey, including a fuel stop.

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CHECK-IN

The airport has changed dramatically since I my last visit sometime during the nineties. In fact I’m not even sure if the original terminal structure from back then is still standing, or if they simply demolished the whole thing and built the current facility from scratch.

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I checked in for the flight the evening before using the Qantas App, which allows you to check-in for domestic services. Once you’re checked in, you can elect to have the board pass transferred to your Passbook App.

THE LOUNGE

The Qantas lounge here in Adelaide is positively enormous. It’s also nearly deserted today. The lounge is very well stocked. There is a huge business area as you come in, right behind reception. The food options are very good, with an interesting selection of hot and cold dishes. In addition to the self-service drinks bar, there is also a separate bar where you can order all sorts of things.

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So I get myself a bowl of pumpkin soup and a selection of items from the antipasto buffet and settle down by the window overlooking a small part of the apron. The three turboprops parked here don’t look as though they’ll be going anywhere much anytime soon, but that hardly matters.

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BOARDING

At 13:53 my iPhone goes off and alerts me that boarding for the flight to Perth has started. I take a last sip of my Ginger Ale, make a quick pit stop and then make my way to gate 22, from where my flight is in fact not yet boarding.

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I wish…
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One must be realistic about one’s expectations…
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On my way down to the plane I grab myself a pair of earphones before heading down the airbridge.

THE CABIN

I turn right into the cabin, only to find that the aircraft is still in the old configuration and with no individual screens. But never mind, I have my music and I have my Kindle. Let the journey begin.

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SERVICE

The crew on this flight is a bit of a mixed bag. The cabin crew are all ladies and there are five of them. With the exception of the purser they all seem genuinely friendly. The purserette however is a bit irritating. Her announcements are just a tad overdone with the marketing bull – she’s just a bit too enthusiastic. Generally speaking enthusiasm for your work is a good thing, especially if working with people is your business. But her eyes betray her, and while her voice is smiling – her eyes are not.

DEPARTURE

Departure is on time and the pilot is obviously in a flaming hurry to get us off the ground. We haven’t even properly lined up with the runway when he applies full throttle and we go thundering down the runway. Shortly after take-off we cross the beach, Glenelg I presume, and head out to sea. For most of the journey ground visibility is very limited due to the clouds, making it impossible to know what route we took.

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THE MEAL

Oh Qantas, that meal. You have made an old man so happy. Well I’m not quite that old – yet. I’ve still got more than a month to go before I hit 39, not of course that I’m counting or anything of the sort. But I digress. My point is, the meal Qantas provides on this flight today is something like a trip down memory lane. The smell, the appearance and even the taste of the food bring back fond memories of carefree adolescence, when the mere prospect of getting on a plane would give me sleepless nights for at least a month in advance with excitement and when a hotmeal in Economy Class on a sector of 90 minutes was considered perfectly normal in Europe and only the really dodgy airlines would stoop so low as to use – dare I say it – plastic instead of proper plates and cups.

There is a choice of beef pie with green beans and mash or sweet and sour chicken with steamed rice. I go with the beef and I really must say, it’s quite delicious. On the tray there is also a bun with some butter, a small packet of tic tacs, a small bottle of still water and a very rich Belgian chocolate Brownie.

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To drink I have a sparkling apple juice. And I am even given the full can!

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The tempo of the meal service is swift and efficient. The crew leave enough time for everybody to finish their meal, but without keeping you waiting an eternity for them to remove the tray.

After the meal I count two drink runs with still water from a tray. Not bad.

ARRIVAL

Arrival in Perth is twenty minutes ahead of schedule. I’m looking forward to being back in a time zone with no half hours, it’s just all so confusing!

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In Perth I’m staying at the Crown Metropol. The hotel is somewhat out of town, but at least I have a good view of the city from my room. The hotel was chosen more for its close proximity to the airport than anything else.

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Qantas, Economy Class – B 737-800: Alice Springs to Adelaide

qantas-logo

Airlines: Qantas
Aircraft:
Boeing B 737-800
Cabin:
Economy Class
Seat:
13A, window on the emergency exit
From: Alice Springs
To:
Adelaide
Date:
18. August 2013
Departure: 
13:10
Arrival: 14:50

BSLADL

GETTING TO THE AIRPORT

I just arrived in Alice Springs from Uluru. I like the airport, passengers are allowed to walk the short distance from the terminal to the aircraft and vice versa.

THE LOUNGE

As you enter the terminal through the arrivals channel, the Qantas lounge is located on the left hand side, adjacent to the Qantas gates. The place is quite full when I arrive, with the flights to Melbourne, Brisbane and Darwin leaving ahead of my flight to Adelaide. In fact it’s so full it’s standing room only initially.

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Eventually the place clears as the flights are called for boarding. I find a place to sit and enjoy some of the sandwiches on offer.

BOARDING

It looks like the flight is going to be pretty full. I am the last one to board, mainly because I’m busy taking pictures. Eventually the gate attendant aka one of the flight attendants catches up with me and we have a nice littler natter about her job and the differences between working in aviation in Australia and in Europe.

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As I board she takes my suitcase off me and stows it in one of the Business Class bins. Which is kind of ironic, given that I wanted to travel in Business Class on this leg but the booking engine never showed an availability. Eventually I figured the flight simply didn’t have a Business Class cabin.

THE CABIN

Originally I was booked on 14B, which is the middle seat on the second emergency exit row of the Boeing 737-800. Fortunately though, it turns out that the three seats on row 13, the first overwing exit row, are all completely free. So I quickly settle into 13A. The flight attendant places another gentleman on 13C, apparently they must have two persons on each side sitting on the emergency exit, and we have an empty seat between us. I’m happy!

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The cabin and seats are very clean and modern. The only thing I don’t really like is that the colours are very dark and give the cabin a somewhat gloomy appearance.

Every seat is equipped with a video screen in the back of the seat in front. From what I can tell the selection is more or less the same as on the long-haul flight I took from Tokyo to Sydney.

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DEPARTURE

The flight is slightly delayed departing. Apparently the inbound arrived on time but there were no stands available and the aircraft had to wait for one to become available.

But the delay is no more than 15 minutes or so. We taxi out. There is a further, brief delay as we wait for a Boeing 717 to land, backtrack and eventually exit the runway. And then we’re off.

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The weather for most of the flight is nice. It’s a smooth flight and a cloudless sky right until we reach Adelaide. That’s when it gets windy and the weather deteriorates rapidly, with heavy showers in the area.

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THE MEAL

To eat there is a choice of either an apple or a chicken sandwich with spinach and Dijon mustard. I go with the latter. To drink I have a still water and a cup of coffee. Qantas provide you with a rubbish bag for your meal. I think this is a really neat idea and certainly something they should introduce in Europe.

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ARRIVAL

As previously mentioned, the weather deteriorates rapidly as we near Adelaide until eventually we make our final approach in the most horrible weather. It’s a very bumpy approach and it’s raining cats and dogs.

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It’s only after I reach arrivals that I realise I’ve left my camera on the plane. So I head upstairs again to departures and explain the situation to the guys at security. I ask if I might be let through again to try to retrieve my camera. Fortunately it’s no problem at all. I go through security and immediately head for the gate my flight arrived at. The aircraft is already in the process of boarding for its next flight. Fortunately my camera has already been found and is sitting on the counter. I show the gate agent my passport and she hands me the camera. Thanks a bunch.

I’m not actually staying in Adelaide on this trip. Instead I’m heading out of town into the Barossa valley. No, I’m not a wine connoisseur. I just want some peace and quiet, which is exactly what I find at the Barossa Pavilion, a lovely B&B located about an hour away from Adelaide in town called Lyndoch.

Qantas, Business Class – B 747-400: Tokyo Narita to Sydney

qantas-logo

Airlines: QANTAS
Aircraft:
Boeing B 747-400
Cabin:
Business Class
Seat:
11K
From:
Tokyo Narita
To:
Sydney
Date:
14. August 2013
Departure:
20:30
Arrival:
07:05 (+1)

BSLSYD

GETTING TO THE AIRPORT

Check-out for the day rooms at the Narita Hilton is at 18:00, which gives me about two and a half hours to take a shower and have a rest – and watch the planes. I’m fortunate enough to have a room on the top floor overlooking the approach to runway 16R.

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At 18:15 the shuttle pulls up outside to take me back to Narita’s Terminal 2 for the flight to Sydney. The photos really don’t do the bus justice, but the interior is brilliant and very seventies, complete with chandeliers and draped blue curtains. The journey takes about 15 minutes to complete.

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CHECK-IN

Check-in is done by JAL for Qantas in Narita. And tonight it’s unusually chaotic, particularly given that this is Japan, where normally everything works like clockwork.

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I am assigned seat 11B, an aisle seat on the first row of the upper deck. The flight is not full though and once we’re airborne and the seatbelt sign is turned off, I move across to 11K and have the whole row of two to myself.

THE LOUNGE

Qantas operates its own lounge in Tokyo, which is located on the second floor of the satellite concourse of Terminal 2 adjacent to gate 82, from where my flight will be leaving tonight. The lounge offers some great views of the aircraft. Unfortunately though, being dark I’m unable to take any decent pictures.

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The food selection in the lounge is good, with a combination of Asian and Western dishes and the ubiquitous soft drinks machines.

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BOARDING

Boarding for the 20:30 departure already starts at 19:55. By the looks of it it’s not going to be a full flight tonight.

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THE CABIN

The cabin is much nicer than I expected it would be from the pictures I found on the net, and Qantas has obviously put a lot of thought into providing sufficient storage space in the cabin on the upper deck.

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SERVICE

As soon as I take my seat, one of the flight attendants comes to welcome me to the flight and asks me if there’s anything I’d like to drink. As usual it’s an orange juice for me.

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Shortly before departure hot towels are distributed.

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The seat is equipped with a small bottle of Vittel mineral water, earphones, a thin cover for the seat and a blanket. Before we push back, one of the crew brings me a vanity kit and the famous grey Qantas pyjamas.

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Seriously, who on earth designed these things? I am given a size L/XL. I change in the toilet and can only pray that the lights have already been dimmed by the time I come out again so as not to make a spectacle of myself. The pants are rather tight, to say the least…

By the way, what’s missing is some sort of inflight magazine. Do they actually have one?

THE MEAL

The meal begins with the drinks orders. I’m having another Ginger Ale. This stuff is starting to grow on me. No peanuts or anything of the sort are served with the drink.

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The entire meal service takes an eternity to complete, for no apparent reason. It also strikes me that although the crew are really quite personable and friendly, the whole experience seems somehow a bit soulless. The composition of the menu for instance seems haphazard and the portion of the dishes is somewhat variable.

For a starter there is a choice of Miso soup with shitake mushroom and wakame. The other choice is smoked duck salad. The table is set up with a tablecloth, followed by a side plate which contains the cutlery, salt and pepper, butter and a side salad. The salad is minute and even the flight attendant comments that it’ll be hard trying to make that last for more than two mouthfuls.

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There is only one bread round and judging by the content of the basket, a second round is not envisaged.

For the main I have the Gnocchi with a tomato sauce and grilled pumpkin and sautéed leeks. I must say, this tastes very good, the portion is decently sized and the meal is still hot when it arrives at my seat.

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It takes the crew quite a while to come to remove my dish. Actually I suspect they may have forgotten about me. The flight attendant is eager to make amends though and asks me if I’ll be having dessert, which he brings me straight away. And this really is divine: chocolate and caramel tart in a short crust pastry with a dollop of crème fraîche. Lovely!

Once that has been demolished, I settle in for a short nap before breakfast.

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Ninety minutes before we land the mood lights go on again and feign a sunrise at lighting speed.

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The breakfast service begins. Again I am struck by the somewhat odd combination of things on offer. Fresh fruit in passion fruit juice with a dollop of yoghurt, orange juice, filter coffee and a salmon onigiri. Don’t get me wrong, I like onigiri, especially the salmon ones. But it just seems like a strange thing to serve on a breakfast flight.

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Again the meal is not served on a tray.

ARRIVAL

Once the meal is done, I start packing all my belongings that I have managed to spread around all over the place during the flight.

The approach into Sydney is truly spectacular and brings us in right above the city. We head out towards the open sea, passing Bondi Beach on the left hand side, before doing a wide right turn to line up for landing.

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Fortunately I have an express card for immigration from Qantas, which should save me some time. You see, I have a connection from the domestic terminal. You didn’t seriously think I’d be done after only three flights, did you?