Air France, Business Class – Boeing B 777-300: Paris to Beirut… or maybe not

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Getting to the Airport

The Sheraton at Roissy Terminal 2 is not a bad hotel. And without a doubt there’s hardly a hotel here with a better view of the apron and the runways beyond. The hotel’s main entrance is located right above the railway station. From here it’s just a short five minute walk to Terminal 2E, from where the flight to Beirut will be departing.

Check-in

Air France checks in on rows 4 to 8 at Roissy 2E. The SkyPriority counters are on rows 6 and 7. There is a separate exit from the SkyPriority check-in area, which leads passengers directly to the priority lane for passport control. As my flight will be departing from one of the M gates at the satellite terminal, I will first have to catch the automated shuttle. Security checks for the M gates are carried out in the satellite.

The Lounge

This is the same lounge I visited about three weeks ago when I last flew to Dubai with Air France. The lounge has been designed in such a way that it looks and feels like walking through a small park. It’s very bright in the sunshine, and the lounging areas are all set in green carpets that really do make it look a lot like a stylised park.

Boarding

Air France tends to start boarding for its flights early. Today’s departure to Beirut is scheduled for 09h05. But boarding already starts at 08h10, according to the boarding pass. By the time I finish writing a few e-mails and make my way to gate M24, it’s 08h30 and I figure they’re probably just about to start boarding. But in actual fact, by the time I reach the gate they’ve already made the final call and the aircraft is in the final staged of boarding.

The Cabin

The flight to Beirut is operated by a Boeing B 777-300ER. There is a small mini cabin ahead of the L2 galley with four rows, from 4 to 8. And then there is the main galley from row 9 onwards. I’ve already reported on this seat in a post from January. I think this is the best business class seat Air France currently has in the fleet. It’s comfortable, private and has ample storage space. And it looks good too.

Service

Service on the ground begins with the welcome drink. There is choice of water, champagne and water melon juice – which is what I have. Next, the vanity kits and the menus are distributed. A pillow, blanket and slippers are already at my seat when I arrive.

A Problem

By 09h00 the doors are closed and we’re ready to go. We slowly start to push back from our stand, when suddenly there’s a loud thump and we come to an abrupt standstill, right there on the taxiway. For a few minutes, nothing happens. But then the one engine that had already been started up is shut down and we start moving forward, back onto the stand.

A few minutes pass, then the captain informs us that the tow truck oversteered the nose gear and that therefore, we have had to return to the gate for inspection. At around 09h45, the doors close, and we are informed that everything is fine. We push back again, only to stop in more or less the same position on the taxiway. Once more we stop, and then start moving forward again. Once we’re on stand again, the captain informs us that the nose gear is leaking hydraulic liquid, and that therefore, we’re going to have to swap aircraft. At 10h15 we are allowed to disembark the aircraft. The gate agent tells me it’ll be a while before something happens, so I might as well go to the lounge.

I inform her that I only have a connection of two hours in Beirut, which I’m not likely to make. She gives me a reassuring smile, tells me not to worry and instructs me to go to the lounge. At 12h05 one of the lounge agents pages me. I go to reception, where the staff inform me that the Beirut flight has been cancelled. Passengers for Beirut have been reprotected onto tomorrow’s flight. And I have been put on the Air France nonstop service to Dubai. Well crap. Don’t get me wrong, I think Air France handle the situation very well. But I was just rather looking forward to my flight from Beirut to Dubai on MEA. Maybe next time…

The nonstop service will be departing from gate L48, which means I’m going to have to make my way back to the main terminal. Fortunately, I find a friendly and very helpful security agent. He explains that if I take the train, I’ll have to go through security again. However, if I take the shuttle bus, the journey might be longer, but at least I will not have to go through security again. I figure the shuttle bus is the better prospect, mainly because that will give me a complimentary tour of the airport and the aircraft.

Eventually, by the time I arrive at the L concourse, it’s just gone 12h30 and boarding is expected to start at 12h45. I figure I might as well make use of the food voucher I was given by Air France and get myself a smoothie from a place called naked. Only, the voucher is for EUR26, but my smoothie is only EUR6.90. I explain to the young lady that it’s okay. But she’s not happy and before I know it, she’s prepared a bag for me with a large bottle of Vittel, two cookies, the smoothie and a packet of cheese and onion crisps – which brings the total to EUR23.90. She clearly looks happier now…

Boarding Again

At 12h45 boarding starts by zones from gate L48, starting with zones 1 and 2 for SkyPriority passengers.

The service on the ground pretty much follows that of the previous flight. The departure of the second flight goes well. Although by the time we enter the runway for take-off behind a Thai Airbus A 380, we’re running 45 minutes late. But the flight time is announced at six hours and 25 minutes, so we should be arriving in Dubai on time after all.

The Meal

Amuse Bouche

The meal service begins with a glass of champagne, a glass of sparkling water which are served with a packed of Cranberries and cashew nuts. For an amuse bouche there is a smoked scallop in a velvety vanilla and parsnip cream.

The good thing about the change of my travel plans is that the menu for the flight to Dubai is more appealing than that for the Beirut service.

First Course

shrimp tartare with fresh ginger and a lemon and mango salsa & edamame with pea cream

Salad

The Cheese

Goat’s cheese, Cantal & Camembert

The Main Course

And for the main course, I have the cod fillet with a creamy Noilly Prat sauce and artichoke cooked in two different styles (grilled and puréd)

Dessert

For dessert I go wit the pâtisserie: wild blueberry clafoutis, opera cake and a cannelé cake

All the dishes are excellent. The smoked scallop is an unusual but tasty combination with the vanilla and the fresh ginger with the starter is refreshing and goes well with the shrimp. The main course is a signature dish created by Air France’s chef, and I have to say, this dish is outstanding. It’s a really nice, chunky piece of fish and the glazing on it is lovely.

The Crew

The crew on this flight were only so so. They’re friendly, but they don’t really seem to be in the mood to work. As a result, the meal service is uncoordinated and chaotic and takes forever to complete. Later on during a flight, I ring to ask for a coffee. Eventually, I ring five times, at the end of which still nobody had showed up. So I stand up and go to the galley, only to be told off because of ‘the turbulence’ and the fact that the fasten seatbelt sign is on – despite the fact that we haven’t experienced any turbulence at all for the last ten minutes. Of course, this is just a minor thing and I guess it had to happen sooner or later. There are only few airlines that you can consistently rely on with regard to their staff. And I should also say that so far my experiences with Air France have always been very good.

The Second Service

An hour out of Dubai, the lights in the cabin go on for the crew to start the second service, which consists of a small plate with a smoked salmon wrap, an apricot tart and a profiterole. With that I finally get to have the coffee they wouldn’t deliver.

Arrival

Eventually we land in Dubai at 22h50. In the end, the flight time was longer than originally anticipated because we had to fly around a thunder storm. Because of our later arrival, the queues for immigration are something nasty, and I end up queueing for 35 minutes to have my passport checked. And it looks as though Air France has prepared a little parting gift for me. Because in addition to the delay, they’ve also managed to make my suitcase vanish…!

Air France, Business Class – Airbus A 320: Paris Roissy to Bucharest Otopeni

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Introduction

I just arrived in Paris on a flight from Zürich. The walk from 2F to 2E takes about 10 minutes to complete and is quite painless. Of course it helps that the airport is not very busy. What I find impressive about Paris Roissy, is that although the airport as a whole covers a huge surface, the individual terminals are still quite pleasant and easy to navigate through.

With Bucharest being non-Schengen, I will have to go through passport control to enter 2E. Behind the checkpoint they have these brilliant machines where you can scan your boarding pass. The screen will then give you information about your flight and tell you from which gate you will boarding. But I still have some time to kill anyway, so I decide to check out the Air France lounge first.

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The Lounge

I’ve never been to this lounge and I must say, it really is very nice. It’s spacious, with lots of place to sit. In addition to the toilets, there are also showers, a sauna and a quiet area if you want to relax.

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The food options are also very good and include a variety of fresh salads with different dressings and vinaigrettes, as well as a selection of warm dishes.

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Unfortunately, when I check the status of my flight, I notice that the departure time has been moved back from 18h15 to 20h25. Apparently there were a few ATC related delays on the aircraft’s previous journey to Algiers.

Boarding

Eventually boarding start just after 20h. Finally! I mean, I think Air France has done a good job keeping passengers updated. But at some point all you want is to either go back home or just get on the damn plane.

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The Cabin

The cabin on this aircraft is slightly different to that on my previous flight. This aircraft has another type of seat that is covered in leather, whereas the seats on the previous aircraft had cloth covers. There is also a row 1 on both the port and starboard side of this aircraft.

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There are four rows of Business Class with a total of 16 seats on tonight’s flight. 14 out of 16 seats are occupied. There is a pillow and every seat, which comes in handy later on when I doze off…

The Crew

There are two flight attendants welcoming passengers aboard. They’re quite friendly. As on the previous flight, the crew distribute packaged cold towels and drinks. They also pass through offering blankets to passengers, which is a nice gesture of goodwill given the long delay and the late hour.

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The Meal

Once we’re airborne, one of the crew members passes through the cabin distributing menus.

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I kind of like that, not many airlines still give you a menu on a short intra-European flight. The meal consists of

  1. a starter of smoked salmon with salmon roe and a lobster terrine,
  2. a choice of guinea fowl or shrimps for the main course,
  3. a plate with butter and cheese – served with bread,
  4. a dessert made with some kind of puff pastry and cream.

I go with the shrimps for the main course. And I must say, the quality of the meal is good. Although I’m certainly not the world’s greatest Quinoa fan, this stuff is nice and creamy, with a rich cheesy flavour.

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As soon as I finish the meal, the tray is removed and the flight attendant asks me if there’s anything else I’d like. So I order a refreshing mint tea and then relax into my seat. And nod off.

Arrival

The next thing I know, we’re already descending through the snow as we make our approach into Bucharest. It looks decidedly hostile outside! There’re a lot of snow wafting across the apron and the baggage handlers I can see are muffled up to their ears to protect themselves against the cold. It’s definitely not a night you want to be outside.

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Conclusion

As far as I’m concerned, of the big European carriers, Air France offers by far the best short-haul Business Class product. Admittedly, their seat is the same Euro-style Economy Class torture instrument with the middle seat empty as that of its competitors. But apart from that, the crews are very professional and the food is good.

I also think that Air France and its hub in Paris are better than their reputation. I even notice about myself that I’m always slightly apprehensive when I’m travelling on Air France. But in actual fact, so far I’ve hardly had anything to complain about.

Air France, Business Class – Airbus A 318: Zürich to Paris Roissy

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Introduction

I’m on my way to Bucharest to give a course with the Romanian air navigation service provider. As I’m teaching on Tuesdays until 13h30, the direct flight with SWISS was not an option for me, because it leaves too early. And so I ended up being booked with Air France via Paris.

Getting to the Airport

I’m not having much luck with transportation this week. Monday started with a rejected take-off in Frankfurt that Lufthansa turned into a dog’s breakfast and which eventually saw me arriving in Zürich with a delay of four hours and several missed meetings late.

My flight today will start boarding at 14h40, so I figure I had probably best take the 13h55 train to get me to the airport at 14h10. But of course I miss that train and the next one, three minutes later, has been cancelled. And the one after that is running late. Crap!

But eventually, things turn out for me. At 14h20 my train pulls into the station at Zürich Flughafen. I even have enough time to change some currency before continuing on my way to the security checkpoint.

Check-in

Air France is checked in by DNATA at Zürich airport and has obviously succeeded in securing one of the best locations in check-in 2. As you get off the escalators, coming from the railway station, the check-in counters are just on your left.

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I’ve already checked in using the Air France app, so I can head straight for security. There is one lane open for Business Class passengers and the queue is fairly long when I arrive. But obviously they’re preparing for the evening rush hour and after only a few minutes a further line is opened to speed things up.

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By the time I’m through, there’s just another five minutes to go before boarding begins, and so I head straight for gate B31 from where the flight will be departing.

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Boarding

Boarding starts more or less on time. The first call is for Business Class and Platinum card holders to board through the attended gate. Once that is done, the remaining passengers are invited to board via the automatic gates.

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The flight is not full today, so boarding is quickly completed.

The Cabin

The Airbus A 318 is a strange little aeroplane. It’s essentially an Airbus A 319 which never fully grew. The aircraft has not been a commercial success and to be honest, I’m not sure if the production line is even still open for this type. In any case, Air France currently has a fleet of 18 of these short, stubby little aircraft.

They are configured with a seating capacity of a maximum of 118 seats. On today’s flight there are four rows of Business Class with a total of 14 seat. On the port side of the vessel there is no row 1, the bulkhead row on this side is row 2. I am seated on 2A, a window seat. With only three passengers in the Business Class cabin in total, I have the whole row to myself, which is obviously very luxurious and makes for a very comfortable ride. The seat pitch throughout is 32 inches. In addition, there is a red pillow at every seat, which gives the impression of a very bright and fresh cabin.

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The Crew

The service up front is done by the maître de, a young French woman. Apparently, the English language continues to be a problem for Air France. But as long as I can communicate with her in French, I think we should be alright. While boarding is still in process, she welcomes me on board, brings me a refreshing towel and asks me if there’s anything I’d like to drink. I order a bottle of still water.

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Throughout the flight she takes good care of the three of us, in addition to helping out with the service in the back. What I particularly like though, is that Air France strictly enforces a closed curtain policy on its flights.

The Meal

As soon as we’re airborne, the meal service begins. The flight time is estimated at 1 hour and 5 minutes, which is not very much. The meal service consists of one tray that has on it:

  1. a wholegrain, bresaola and horseradish sandwich,
  2. pickled vegetables served with a tartar sauce,
  3. a warm cheese stick,
  4. a bowl of diced pear in honey,
  5. a Tropézienne cake and a small but sinfully dense chocolate cake thingy,
  6. a box with two chocolate pralines.

To drink with that I have a Coke Zero. Coffee, tea and hot chocolate are also available after the meal, but I decline the flight attendant’s offer.

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The meal is not particularly big or anything, but given the short flight time I think it is perfectly adequate.

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Arrival

Eventually we start our descent into Paris. It’s quite windy, but at least it’s a bright sunny day here – despite the cold. Terminal 2F is home to Air France’s European Schengen flights. My connecting flight will depart from 2E, which is in walking distance and very quick and easy to reach from 2F.

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Air France, Business Class – Airbus A 319: Paris to Madrid

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Date: 25 March 2017.
Departure: 15:10.
Arrival: 16:50.
Flight time: 1 hour 40 minutes.
Aircraft: Airbus A 319.
Seat: 2F, window on the second row.

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Introduction

Terminal 2E and 2F are connected airside and you can easily make the transfer on foot. On this particular occasion the process is incredibly swift, given that I’m the only customer at the security checkpoint and the many staff at the four open security lanes look absolutely bored out of their wits.

Check-in

I checked in for the flight using the Air France app, which works very well since the last release. As I already mentioned, my flight will be leaving from Terminal 2F, which is the Schengen terminal for all SkyTeam carriers. There are two piers to the terminal.

I really like the architecture of the building.

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The Lounge

There is an Air France Business Class lounge located in the tip of the pier and both piers have their own lounge. However, right now the lounge on the one pier is closed for refurbishment. The lounge that is opens appears to have undergone recent refurbishment. They didn’t do anything drastic, it’s more of a facelift really.

The lounge is nice and has many seating options along the huge curved windows that offer some excellent views of the activities on the apron.

The food options in the lounge are good, with a wide selection of salads, soup, sandwiches, cheese and sweet snacks.

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Showers and toilets are available in the lounge.

Boarding

Boarding for the flight is from gate F21, which is a bus gate. Which means I hit the jackpot and my ride to Madrid is parked on a remote stand. Oh happy day!

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The Cabin

The cabin layout is your bog standard European Economy Class seat with the middle seat left empty. Even so, I think Air France have done a good job working on the appearance of the aircraft, which looks elegant and bright. There is a red pillow at every seat as I board the aircraft.

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Seven of the twelve seats are occupied.

The Crew

There is one gentleman working the Business Class cabin. I assume he must be the purser. His English and Spanish are both excellent and he goes about his duties conscientiously.

The service on the ground begins with the distribution of small bottles of water and packed refreshing towels which are lightly scented.

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The Meal

There is no drinks service ahead of the meal being served. Despite the flight time of one hour and forty minutes, we are served the same type of meal that you also get on the much shorter sector from Paris to Zürich. But somehow, given my recent experience with Lufthansa from Munich to Malta, that really should not surprise me. Short-haul Business Class catering in Europe is definitely going to the dogs.

It’s not that there is something wrong with the meal and it tastes okay, I just think it’s a bit small. It’s also an odd combination of randomly selected items.

The meal consists of:

  1. a savoury cheese muffin, served warm
  2. a brioche filled with cream cheese and tomato paste
  3. two shrimps sautéed in sesame oil, served cold
  4. a berry maccaron
  5. one profiterole
  6. and some incredibly rich chocolate thing that clings to your teeth
  7. a box of chocolate covered wafers

To drink I have a Coke Zero and then coffee.

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Arrival

I think this is the first time I’ve landed in Madrid coming in from the north. The airport is fairly busy, with quite a few departures to Latin America. There are three LATAM aircraft parked at the gate and two Avianca Dreamliners taxiing out for departure.

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In Madrid, Air France uses Terminal 2. Normally you can make your way into town using the metro. However, for the time being, the station and tunnels of the metro line that runs to the airport are out of service for maintenance. But a there is a replacement bus service in operation – the SE2 – that takes passengers to the next open metro station. Just stay on the bus until the final destination and then follow the other passenger.

Conclusion

Air France provided a solid service on both flights today. The crews were friendly and professional and the aircraft both looked as though they were in mint condition, with a tidy and modern cabin. Of course it helps that the B 787-9 from London to Paris still has that ‘new car’ smell to it and the crew were obviously very proud and eager to show off the product.

As I said, the meal was a bit of a let down. But I think that has less to do with Air France and more likely reflects a general trend among the European carriers.

The transfer in Paris was painless, highly efficient and certainly much more pleasant than connecting at that rat hole they call Frankfurt airport.

Air France, Premium Economy – Boeing B 787-9: Heathrow to Roissy

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Date: 25 March 2017.
Departure: 10:30.
Arrival: 12:04.
Flight time: 30 minutes.
Aircraft: Boeing B 787-9
Seat: 10B, aisle seat in the second row of the Economy Class Extra cabin.

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Introduction

It’s 07:30 on a Saturday morning as I step off my British Airways flight from Basel. We actually arrived 15 minutes ahead of schedule and we weren’t even penalised by ATC for it!

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I have no particular business in London today and in fact I’m only here now to make a connection from T4. Air France recently received its first Boeing B787-9 and is deploying the aircraft on the Roissy to Heathrow route for training purposes. This will be my first flight on the larger B787-9.

Check-in

In Heathrow Air France and the entire SkyTeam alliance use Terminal 4, which used to be British Airways’ long-haul hub until Terminal 5 opened. I have checked in for the flight using the Air France app.

There is an airside bus transfer from Heathrow’s T5 to T4 which runs every ten minutes and takes roughly 15 minutes to complete the journey. There are only two of us on the bus making the trip.

Transferring between terminals at Heathrow really is the best and by the time we eventually pull up at the bus stop for Terminal 4 I’ve all but drooled all down my front at the sight of so many A 380s of so many different carriers on the ground in the same place at one time.

The Lounge

The SkyTeam lounge is located opposite gate 10 and I must say, the entrance is rather stylish. Inside, the lounge looks clean and modern and features these walls with greenery growing out of them. I know there’s probably some more appropriate and totally hip description or term for the thing. But if there is, I don’t know it. But it sure looks nice.

Toilets and showers are available in the lounge. I do not try the shower but the toilets are in very good condition. On a side note, it strikes me that in England the pissoirs tend to be mounted much lower on the wall than they normally are on the continent, which kind of forfeits the purpose – unless you’ve been very disciplined with your target practice…

Moving along swiftly before this blog starts listing precariously towards the bottomless pit that is toilet humour, have I mentioned the food in the lounge at all? I don’t think so, which is a pity because it’s brilliant. I live in Switzerland, where people tend to be awfully health conscious and start ‘tsk-tsking’ with disapproval if you so much as confess that you occasionally enjoy a good old English fry up.

Which is why my wee little hearts starts beating just a little faster to a gentle pitter-patter at the sight of the breakfast spread in the SkyTeam lounge! Although the pitter-patter might also be from the cholesterol invoked semi-coma I lapse into after demolishing three sausages… But there are healthy options too, things like fruit salad, yoghurt or doughnuts.

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Boarding

Boarding is from gate 9, which is awful for so many reasons that you start to suspect they did it on purpose. First of all, it’s impossible for me to take a decent photo of the aircraft taking me to Paris today. Which was sort of the point of coming to London in the first place. And secondly, it’s awfully cramped and once boarding starts, it’s really just a complete mess. There is a SkyPriority queue, but trying to reach it is not so easy.

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The Cabin

Air France still knows how to treat its passengers. As a Platinum member of the Flying Blue frequent flyer programme I am able to select any seat in both Economy cabins free of charge. And so I park myself on 10B, which is an aisle seat on the second row of the Economy Extra cabin.

The Economy Extra cabin on the Boeing B 787-9 consists of three rows in a 2 + 3 + 2 configuration, for a total of 21 seats. Much to my surprise, Air France seems to be fairly confident about the B 787’s reliability because they’ve sold most of the seats on the flight today.

The seat itself is very nice. In fact I think if I really had to, I could well imagine doing a daytime long-haul flight in this seat. Recline is good and the padding seems adequate enough to remain comfortable even on long flights. There is also ample storage space.

The inflight entertainment system is very good and has an extensive selection of media available to while away the time on long flights. The system is touch-screen operated and is very responsive. More over, the moving map is pretty cool and the transition between the different types of views on the map is smooth.

Wifi is available on board the aircraft, which I don’t try out on this flight, and there are individual A/C power ports and USB plugs at every seat.

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SERVICE & CREW
The crew are rather nondescript on this flight, although to be fair, with a flight time of only 30 minutes, it’s not as though they’re given much of a chance to shine!

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The Meal

Once the fasten seatbelt sign is turned off, pretty much as soon as the main lading gear doors have closed, the service begins. There is a choice of hot chocolate, tea, coffee or cappuccino. To eat every passenger is given a rather large and tasty croissant.

Arrival

No sooner have I taken my last bite of croissant, the captain comes on again to advise the cabin crew about the ‘début de descente’ and down we go. It’s a nice sunny day in the Paris area today and we’re lucky to be given a straight in arrival. Presumably to make up for the forty minutes delay we picked up leaving Heathrow.

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Our flight arrives in terminal 2E, which is the non-Schengen terminal. My next flight will leave from 2F.

Air France, Business Class – Embraer 170 and Boeing B 777-200: Basel via Paris to Montreal

Introduction

Fourteen hours after I arrive home from my trip to Sao Paolo in Brazil, I find myself on my way back to Basel airport for my last overseas trip this year. I am on my way to Montreal again for another meeting with ICAO. When I checked my iPhone this morning, Montreal was reporting a temperature of -8 degrees. Why can they not have these meetings in summer?

Getting to the Airport

Transport: Bus line 50.
Journey time: About fifteen minutes, depending on whether it is a nonstop bus or not.
Departs from: Basel SBB, the main Swiss railway station.
Arrives: Euroairport, departures on level 2.
Cost: I think CHF3.50.

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Check-in

Location: Hall 1 in the French sectors. As you enter the terminal on level 2, which is the departure concourse, turn right.
Facilities: Web check-in, App check-in, airport check-in counters, self-service machines.
Counters: There is a dedicate counter for SkyPriority passengers. It is usually cordoned off, but a member of the ground staff will let you through on request. They do not even want to see your card or anything like that.

I drop my bag off. I have not really got that much stuff with me, I am only gone for two days, but it is just easiest to check-in a suitcase to make sure my suit does not get all crunched up.

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The Lounge

In theory, passengers with Air France are allowed to use the Swissport SkyView lounge on the Swiss side of the terminal. However, since the events in Paris last week, the French side of the terminal has been hermetically sealed off airside from the rest of the terminal. So instead of visiting the lounge, I grab myself a Coke Zero at the self-service café and settle down near a power outlet to work on my computer (When you go through security in France, it is important that you make sure your battery is still charged).

Boarding

SkyPriority have a separate queue and the gate dragons are strict in turning away passengers who are not entitled to use that queue.

Boarding is via the apron, which gives me the opportunity to snap a few pictures of my ride to Paris today. The flight is pretty full, from what I can tell.

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The Cabin

I seem to have lucked out today and despite the heavy load, the seat next to me on this short hop to Paris will remain empty. Previously I had not noticed that the Embraer 170 does not appear to have any overwing emergency hatches.

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The Crew

There are two middle-aged female cabin crew working the flight today. They seem friendly enough.

The Meal

The flight time to Paris is only 50 minutes. Hence, ‘the meal’ is limited to a cup of coffee and two tasty lemon flavoured biscuits.

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Transfer in Paris Roissy

As usual, the regional flights arrive and depart from Terminal 2G, which is really way out in the sticks. My connecting flight will be leaving from the L concourse of Terminal 2E. As I enter the terminal, I simply follow the signs for 2E. Immigration takes place in 2G, before you step on board the shuttle to take you to 2E.

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The Lounge

Type of Lounge: Salon Air France.
Location: One floor up from the main transit area.
Facilities: Two buffets with cold snacks, hot and cold drinks, desks to work on (but no computers), toilets are available in the lounge.
Internet: Complimentary wifi, no password required.

The lounge is very busy when I arrive. Even so, there are still plenty of seats available as the lounge is rather huge. I will not be staying here for very long anyway.

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Boarding

I arrive at gate L42 about fifty minutes before departure and boarding has already started. There is a separate line for SkyPriority passengers. Before you join the queue, your passport and boarding pass are checked by a security office. Business Class and Premium Economy Class passengers board the aircraft through the L1 door, while Economy Class passengers board via the L2.

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The Cabin

Configuration: 2 + 3 + 2
Seat: 1B. The Business Class section on this aircraft is located between the L1 and L2 doors. In total there are 35 seats on five rows. On today’s flight only three of the middle seats on the rows of three have remained empty. Other than that the flight is full.

The seat is of the angled lie-flat type. Other than that though, it is fairly comfortable. Obviously the biggest drawback is the configuration with seven abreast. Apart from the fact that I certainly would not want to be the guy stuck in the middle, the configuration is now pretty outdated and can hardly match the level of privacy that Qatar Airways, Cathay Pacific or Singapore Airlines offer in Business Class.
Pitch: 79 inches.
Width:
21 inches.
Facilities: 110 volt ac power port is available at every seat, located at the bottom of the middle console.
Audio and Video: The entertainment system has a 10 inch screen and uses some very basic touch screen technology, which works really badly. In fact, the same thing can be said for the entire entertainment system – during the flight is has to be rebooted no less than three times and still it does not work!

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The Crew

The crew on this flight is friendly but quite reserved. Everyone is professional in the way they go about their duties, but they are completely lacking of any personal touch or warmth.

When I board the aircraft, a pillow, a nice thick blanket and a pair of slippers have already been placed at each seat. Just a piece of advice: the covers for the earphones are inside the slippers.

While we are still on the ground, the crew first distribute the vanity kits, followed by a welcome drink and a scented hot towel.

I really like Air France’s vanity kits. Not only do they look chic, I also find they are well stocked and include Colgate toothpaste and mouthwash.

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The Meal

Welcome drink on the ground: There is a choice of orange juice, still water, champagne and fruit of the forest juice.
Towel before the meal: Scented hot towel.
Pre-meal drink:
Ice tea, served with butter sticks and an amuse bouche of artichoke cream with beetroot and Jerusalem artichoke.
Choice:
There are four choices for the main course – fish, pasta, duck or lamb.
Delivery:
Trolley service.
Type of meal:
Late lunch.
Meal:

  1. Duck and goose foie gras terrine; a medley of yellow and red sun-dried tomatoes with zucchini, carrots, Permesan cheese sautéed black grapes.
  2. Green salad with a choice of balsamic dressing or red pepper and olive oil dressing.
  3. Filet of cod with a leek cream sauce, onion, carrot and saffron basmati rice.
  4. Sainte-Maure and Camembert cheese.
  5. Selection from the breadbasket with butter.
  6. Praliné cream puff, lemon cupcake, pineapple parfait with vanilla cream and passion fruit sorbet.
  7. Tea or coffee.
  8. A piece of black chocolate.

The food is very tasty and filling, although I absolutely refuse to eat the foie gras. After the meal I spend my time reading in my Kindle. At some point the inflight entertainment does briefly work, and I watch an ancient episode of the Bing Bang Theory.

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The Second Service

Delivery: Trolley service.
Type of meal:
Light snack.
Meal:

  1. Cream of cauliflower with caviar.
  2. A chicken muffin with tomato and basil, which tastes better than it sounds.
  3. And a boursin cheese and cucumber roulade.
  4. Lemon cream puff, raspberry and apple tart, fresh fruit salad.
  5. Tea or coffee.

The meal is really just a snack, but it hits the spot nicely. After all, it is already gone 21h in Europe by this time. The meal is removed and shortly thereafter we start our descent into Montreal. Before the seatbelt sign comes on, the crew distribute another hot towel.

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Arrival

The airport is surprisingly quiet when we arrive. I am the first to disembark and in fact I am also the first person to queue for immigration. I head downstairs to collect my suitcase, which arrives a short while later. And then I step out into the freezing cold to grab a taxi into the city. And it really is freezing, with the temperature at -3 degrees Celsius. Well, at least there is no snow…

Getting into Town

Transport: Taxi.
Journey time: 30 minutes.
Fare: CAD40, it is a fixed rate from the airport to the city.

The journey into the city takes between thirty and forty minutes, depending on traffic and the driver’s driving style, which in this particular case can best be described as sporty.