Singapore Airlines, Business Class – Airbus A 380: Frankfurt to New York JFK

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Date: 13. August 2016
Departure: 08h36
Arrival: 10h50
Flight time: 8 hours 14 minutes
Seat: 12A

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Introduction

Singapore Airlines has a few fifth freedom flights it routes through Europe. There is the Singapore-Barcelona-Sao Paolo (apparently the leg to Sao Paolo will be discontinued soon), the Singapore-Frankfurt-New York and finally, the Singapore-Moskow-Houston, which will soon be routing through Manchester instead of Moskow. I have already sampled the flight form Barcelona last year, so I figured this would be a good time to try the Frankfurt to New York service.

Getting to the Airport

It is just gone 07h00 in the morning as I exit the Hilton Garden Inn to make my way across to Terminal 1. The hotel is connected to the terminal via the railway station for the long distance and high-speed trains.

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Check-in

Location: Terminal 1, Hall C.
Facilities: Web check-in and App check-in are available, but you will still need to go to the check-in counter to collect your boarding pass and have your passport scanned.
Counters: 713 to 720. There are three Economy Class counters, two baggage drop counters, one Business Class counter and one First Class counter.

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The check-in staff are friendly and welcoming. The young man hands me my boarding pass, gives me directions to the lounge and then sends me on my way wishing me a nice flight.

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The Lufthansa Business Class Lounge

Location: Near B44.
Type of Lounge:
Lufthansa Business Class lounge.
Facilities:
Toilets and showers are available in the lounge. There are no computers, but there are workstations with power plugs for European style chargers.
Catering: There is a selection of cold dishes: fruit, yoghurt, Bircher Müsli, cheese, jam and bread. There is also a dish with scrambled eggs.
Internet:
No information.

There is something slightly off about this lounge and I cannot really put my finger on it. First of all, the tables and chairs do not seem to fit with the Lufthansa brand as a whole. Secondly, for some reasons the whole place looks rather worn and tired, even though it is well kept.

The food selection is okay, but nothing special. Unfortunately, when I try taking pictures of the buffet, one of the waitresses in the lounge tells me that I am not allowed to take pictures and it is certainly too early in the morning for me to argue the point.

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Boarding

There is a separate queue for First and Business Class passengers.

My flight is boarding from gate B46, which is right around the corner from the lounge. The queue for Economy Class is fairly long, but there is nobody in line for Business Class. I walk up to the counter, the agent checks my passport and scans my boarding pass and then addresses me by name as he wishes me a pleasant flight with Singapore Airlines. As I board the aircraft there are two flight attendants waiting at the door. Both of them welcome me on board and then the young lady shows me to my seat.

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The Cabin

Configuration: 1 + 2 + 1
Seat: Fully lie flat with 180 degree recline. Singapore Airlines operates the A 380 in four different configurations. Basically there are some aircraft that feature SQ’s new Premium Economy seat and other which do not or not yet have that cabin installed. Add to that that capacity and layout in the different cabins may vary.
Pitch: 55 inches.
Width: 30 inches.
Facilities:

  1. AC power outlet.
  2. USB port.
  3. Wifi hotspot by OnAir. There are different price plans, depending on how much date you want to download.

Audio and Video:

  1. 4 inch LCD monitor.
  2. Phitek noise cancelling earphones.
  3. 700 audio CDs.
  4. 22 on demand radio programmes.
  5. 180 television programmes on demand.
  6. 100 films on demand.
  7. Games are also available.

The seat has a lot of storage space and the designers of the seat have obviously put a lot of thought into the usability of the seat. For example, there is a small compartment for spectacles to the left of the personal video screens that is lined with some velvety material so as not to scratch the glass.

From what I understand, Singapore Airlines is currently in the process of upgrading its Business Class product, which is a good thing. Because although the airline obviously takes very good care of its planes, the seat and cabin are starting to look a bit dates and worn around the edges.

In the sum of all things, I am not much of a fan of the Singapore Airlines Business Class seat. First of all, it is not really that comfortable to lounge in, mainly because you have to lie at an angle to stretch out, which then means that the video screen is not centred any more. And secondly, if you start to feel sleepy, you cannot simply extend the seat into a bed. Instead you need to stand up to convert the seat. And thirdly, admittedly the seat is very wide. But at the end of the day this is mostly wasted space, because people expand in length and not in width during the flight. So all in all, I still think the Cathay Pacific or Qatar Airways seat is better and more comfortable.

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The Crew

The Singapore Airlines Singapore girl is known around the world. Even people who have never flown with Singapore Airlines know about their cabin crew. And indeed, the crew all seem friendly enough. As soon as I take my seat, one of the crew greets me with a cheery ‘hello’ and a tray of juices and water.

Pillows, earphones and the menu have already been places at the seats. After take-off, the crew distribute slippers, eye-shades and socks. In Business Class Singapore Airlines does not provide a vanity kit. However, dental kits, combs, shavers and earplugs are available in the toilets.

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Once we are airborne, the service begins with a glass of fresh orange juice.

The Meal

Welcome drink on the ground: Orange juice.
Towel before the meal: Scented hot towel.
Pre-meal drink:
Fresh orange juice.
Choice:
There are three choices for the main course.
Delivery:
Individual à la carte service.
Type of meal:
Brunch.

  1. Selection of fresh fruit.
  2. Bircher Müsli – made with rolled oat soaked in milk, natural yoghurt, dried fruits and nuts.
  3. Thai Beef Kway Teow Soup – made with rice noodles in beef broth with sliced beef filet and leafy greens.
  4. Cherry cheesecake with Morello cherry compote.
  5. Assorted bread rolls and croissants with butter and fruit preserves.
  6. Tea of coffee.
  7. Still water.

The meal service is swift and efficient, but without feeling rushed. The quality of the food is very good, especially the soup is hot and spicy. The meal concludes with another hot scented towel.

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The Second Service

Hot towel before the meal: Scented hot towel.
Pre-meal drink:
Orange juice with roasted nuts.
Choice:
There are three choices for the main course.
Delivery:
À la carte service.
Type of meal:
Lunch.

  1. Smoked salmon and green asparagus with a cherry tomato confit, mixed salad and olive oil.
  2. Pan-friend filet of red snapper in a cilantro and parsley sauce, with green beans, baby carrots and buttered linguine.
  3. Cappuccino with mango compote.
  4. Assorted breads.
  5. Tea or coffee.

The red snapper is a bit on the dry side, but the sauce is still tasty and the pasta is nice and chewy. The dessert I like a lot, although it takes a moment for the ice cream to thaw to the point that I can actually stick a spoon in it.

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Arrival

We arrive in New York just at it is coming up 11 o’clock in the morning. The Etihad and Emirates A 380 are already there and as we taxi in I see Korean Air arriving with their Big Bird. I really to think the Airbus A 380 is ugly as sin to look at. Even so, I have to say that you did get a sense of making a grand entrance when you arrive and an airport in one of these babies.

So what about Singapore Airlines? As far as the hardware is concerned, I thought the seat was rather uncomfortable and inconvenient. The Cathay Pacific seat for example may not be so spacious, but it is certainly more comfortable. As for the service, I really must say that here too, Singapore Airlines comes in third behind Cathay Pacific and Qatar Airways. The latter also beats Singapore Airlines as far as the presentation, quality and taste of the food is concerned.

Please do not get me wrong. I think Singapore Airlines is certainly one of the leading airlines out there and I would say that if you are travelling from Europe to New York they are probably your best option.

Singapore Airlines, Business Class – Boeing B 777-200: Singapore to Bandar Seri Begawan

I’ve just arrived at Changi’s Terminal 3 on a Singapore Airlines A 380 flight from Zürich. It’s 05h45 in the morning and my onward connection to Brunei’s capital Bandar Seri Begawan is not until 13h50. Eight hours to go.

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Transfer in Singapore Changi

My onward flight will be leaving from T2. The transfer between T3 and T2 could not be easier. There is a dedicated train which takes less than five minutes to make the journey. As I take a step from the air-conditioned terminal into the air-conditioned train, for just the briefest of moments I get a sensation of the temperature outside. It’s only just gone six but it’s already very hot and humid.

Date: 20 May 2013
From: Singapore
To: Bandar Seri Begawan
Aircraft: B 777-200
Airline: Singapore Airlines
Cabin: Business Class
Seat: 11A, window, left
Departure: 13h50
Arrival: 15h50

The Silver Kris Lounge

All I want to do right now is have a shower. It’s too early and too dark outside anyway to properly make out any of the planes outside. The lounge situation in Changi is a bit confusing. There is a SilverKris Gold Lounge for members travelling in Singapore Airlines’ economy class. And then there is also the SilverKris Lounge for First and Business Class passengers, which, apparently, is the one I am entitled to use today.

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When I arrive, the lounge is already quite full. But I’m lucky and don’t have to wait to avail myself of one of the showers. The shower room itself is quite small. I only barely have enough space to open my carry-on to take out a new set of clothes. Shower gel and shampoo are provided, together with a shaving kit, tooth brush and tooth paste.

I’m starting to feel human again. I’m still tired though. For a loss of anything better to do, I find myself a quiet corner and figure I might as well upload my trip report of the previous flight from Zürich. As I write the lounge slowly empties, until eventually there is only a handful of people left.

The food and drink offerings in the lounge are good, with an interesting selection of Western and Asian dishes, both hot and cold. Even so, I can’t really say I like the lounge. First of all, the lack of any natural light makes the place feel rather gloomy. Secondly, the seating options are okay if you’re only in the lounge for a short while. But if, like me, you’re connecting from a long-haul flight, it would be nice to have more comfortable loungers to choose from.

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About 90 minutes before departure I have to pack up my things and leave. I’m so exhausted I’m literally having trouble keeping my eyes open. Perhaps if I go for a walk I might wake up again.

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Boarding

So I mosey over to gate F34 from where my flight will be leaving. Changi uses a closed gate concept, with the security check taking place just before you enter the holding pen of the gate area. The gate has just opened. I walk up and down the length of the F pier but eventually decide to call it a day and head through security and into the gate. I take a seat by the window, from where I have excellent views of the ramp and the departing aircraft.

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Oops, how embarrassing…I briefly wake up, startled by the sound of my own snoring. I wasn’t actually aware of the fact that you could do that sitting upright. In fact, I wouldn’t have though I’d be able to fall asleep sitting upright in a public place. Just goes to sh…off again. Snoring. The next thing I know I am rudely awakened by the gate agent making an announcement inviting First and Business Class passengers to board the flight. Finally! I make a mental note to book a hotel for my twelve hours layover on the way back. Either that or take a tour of the city.

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The Cabin

The cabin on this bird is still in the old configuration. I recognise the First Class seat from five years ago. There are two rows of First Class. The Business Class section is divided in two cabins. I am sitting in seat 11A, which is the first row of the forward cabin. This section has three rows in a 2-3-2 configuration. From what I can tell the second section, on the other side of the galley, also has three rows.

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The seat itself is pretty old school, with old-fashioned seat controls that hark back to the late ‘90s. Even so, the seat is very comfortable and although the recline is not fully flat, it still allows for some decent rest – which I’m very much in need of right now.P1080639

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A few images of the view outside:

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The Crew

One of the crew spots the Air Malta sticker I have on my carry-on. So she follows me to my seat. As she helps me stow my luggage, curiosity gets the better of her and she asks me what Air Malta is. I try to explain to her that it’s the national airline of Malta but draw a blank. We look Malta up in the inflight magazine to find that it isn’t there. So I give up and simply tell her it’s a very small country in the Mediterranean. Later on during the flight, when I’d already forgotten about it, the same flight attendant returns and tells me that the captain actually flew to Malta many years ago, when Singapore Airlines still used to operate to Malta with the B 747-200 in the ‘80s. Blimey, shouldn’t he already be retired by now?

As soon as I am comfortably seated, a male flight attendant arrives with a tray of drinks. I have a glass of orange juice.

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Next a female flight attendant brings me the earphones and menu for today’s flight. And then, of course, it’s time for the first hot towel. I’m quite impressed, especially given that the flight time to Brunei is only one hour and 45 minutes.

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Eventually the doors close and we push back. It’s a light load today, with only four of the 21 seats in the forward Business Class section occupied.

Taxiing to the active runway:

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Take-off:

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The Meal

Once we’re airborne, it takes a while for the fasten seatbelt sign to be turned off. I have a vague recollection of us flying through some turbulence, but I may have been dreaming. But the sound of the food service starting quickly wakes me up again.

The tray arrives with the starter and dessert on it.

The First Course

The starter is marinated shrimps with feta cheese, slices of bell pepper and greens.

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The starter is not really very good. First of all the shrimps have a very strong and off-putting smell. The few pieces of feta cheese are okay but the bell peppers are still half frozen.

I choose a slice of garlic bread from the breadbasket, but only remember to take a picture after I’ve already had a bite. Sorry about that.

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The Main Course

Eventually the flight attendant arrives with my hot meal. She removes the starter and wishes me a good meal. She also reassures me that if the meal is too spicy I should let her know, they still have something harmless available which I can have if I can’t take the spicy food.

For the main I have the Nasi Uduk. It’s an interesting dish that contains pieces of chicken in some spicy marinade, a fish cake and fried egg with rice cooked in coconut milk. There is also a small tinfoil container with some sort of spicy curry gravy.

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The meal is served with a side dish of pickled vegetables.

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The meal is quite spicy. During the meal three different flight attendants come to check if I’m alright or if I need some more water, which is of course very considerate of them, although the meal isn’t that hot.

Dessert

Dessert today is something described in the menu as ice jelly with fresh fruit. It comes with the smallest lime I have ever seen. The idea is that you squeeze the lime over the jelly. The ice jelly is rather bland. I only have a spoon full to taste and leave the rest. The tray is removed before the coffee service. As on the previous flight, I am quite amazed by how well timed the service is. It’s not at all rushed, but there is no wait either to remove the tray.

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I finish the meal with a cup of coffee, which is much better than the one I had on the last flight.

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Arrival

The meal seems to have done wonders to revive me. I’m feeling quite awake again. I suppose it’s also the excitement of visiting a new country. Most of the flight is over the sea. On our way we pass some beautiful looking islands before eventually we reach the Brunei coast.

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Brunei itself is very green and lush. From above it doesn’t look very densely populated.

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We land and the engines of the mighty triple seven treat us to one last, powerful roar as the reversers open and we slow down on the airport’s single runway.

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There’s quite a queue for immigration, but it moves quickly. My suitcase takes a while longer to arrive and for one horrible moment I’m afraid it may not have made it. Eventually though, I finally see it coming round the corner on the conveyor belt. Initially I wonder how on earth I’m supposed to get a hold of it. There are people standing all around the belt, three rows deep. But I needn’t have worried as I get a first impression of the friendliness of the people of Brunei: as my suitcase approaches I try to move to the front to pick it up, but it is to no avail. Fortunately some gentleman up front notices me, picks up the suitcase for me and passes it on to the guy standing right behind him, who then passes it on to me. Thank you very much!

I finally made it. I am in Brunei. Apart from the friendliness and politeness of the people, I am simply amazed by just how clean everything is. I leave you with a few images of Bandar Seri Begawan.

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