Austrian Airlines, Business Class – Embraer 195: Vienna to Basel

Transfer in Vienna

I step off my ride from Zagreb at 15h40. I have two hours to go before my flight to Basel. I know I write this in every post I make of Vienna airport, but the place really is just such a complete and utter rathole. It’s not just that the signage is useless. It’s just really very ugly and feels very cramped and uncomfortable. The many twists and turns also make it difficult to keep your orientation inside the terminal building.

I pass through immigration and make the long schlepp to security. The pier itself is not very crowded, but the security checkpoint is very busy. My boarding pass says that I have access to the priority lane for security. Only, I can’t seem to find the entrance to the priority lane. I ask one of the airport guides for help, who then escorts me to the line at the far end of the hall – which is cordoned off. Apparently, the priority line is only directly accessible to passengers starting their journey in Vienna. If, like me, you’re in transit, you have to ask somebody to let you in.

The Austrian Airlines Business Class Lounge

The entrance to the lounge is the only thing I manage to take a photo of. That’s because the lounge is completely full when I arrive. There is literally not a single seat left available, and people are just milling about nursing their drinks like it’s one big cocktail party. I figure I probably have better things to do with my time than listen to a bunch of loud Germans regaling their colleagues with tales of epic heroism in the corporate jungle “Ja, und dann habe ich gesagt, das akzeptiere ich so nicht… bla bla bla bla…”. Yeah. No.

So I leave the lounge and find a place to settle at one of the empty gates. Just for future reference – a) like the rest of the terminal, the seats are so unpleasant and uncomfortable to work on they give me a backache, and b) the public wifi is a source of major suckage.

Boarding

The screen shows that the gate is open, and boarding will start at 17h50. Eventually, boarding starts at 18:05. The gate agent can’t be bothered with changing the overdue status of the flight from gate open to boarding. There’s also no boarding announcement save for a rather unmotivated “Basel?”, laced with a very unhealthy dollop of couldn’t have less of a shit to give attitude from the gate agent.

The Cabin

There are three rows of Business Class, for a total of six passengers. On the Embraer Austrian keeps the adjacent seat empty for a bit more space. I’m on row 1, where the seat pitch is excellent. I’m also the only passenger in the forward cabin.

The Service

The MC working the Business Class cabin is simply excellent, really lovely. As soon as I take my seat, she rushes by to greet me by name and hands me a bottle of still water and a wet towel. Throughout the flight she keeps checking on me to see if there’s anything else I’d like. Her interaction is friendly and sincere.

The Meal

The meal service begins when the MC asks me what I’d like to drink. Of course I ask her for an Almdudler. Next she brings the tray with the meal, which is two slices of chicken breast on a celeriac salad. For dessert there is a piece of chocolate & coffee cake.

After the meal, my tray is quickly removed. Shortly after, the MC brings me two chocolates on a tray. She tells me one is for me and the other is for the person looking forward to having me back, which I think is a nice gesture.

Arrival

We land after a flight time of one hour and fifteen minutes. The weather’s even worse than it was in Zagreb. It’s raining heavily and it’s also rather cold.

Conclusion

The MC on this flight was a delight. She managed to turn even such a short flight in a cramped little aircraft into a pleasurable experience. I think that inconsistencies in the service delivery should be one of the biggest concerns for airlines today. In an age where it is becoming increasingly difficult to stand out against the competition, your staff assume an important role. In as much, it is somewhat regrettable that at Austrian Airlines the friendly MC on my flight from Vienna to Basel was something of an oddity among Austrian Airlines staff.

Virgin Australia, Business Class – Boeing B 737-800: Melbourne to Sydney

Introduction

How rude! 23 hours before my departure to Sydney, I receive two emails: one if from Air France and the other is from QANTAS. The email from Air France informs me that my flight to Sydney has been cancelled and I can request a refund of my FlyingBlue miles ticket. The email from QANTAS tells me that they’re working to rebook me and will get back to me within 72 hours. Great! A short while later another message arrives to inform me that QANTAS has found an alternative and booked me on the departure from Melbourne at 21h00 instead of 13h00. Alternatively, I can select another option under the ‘Manage booking’ tab on the app. Only, the other options are a departure at 06h00 or at 07h00 in the moring. So a refund it is. Luckily, I find an alternative flight on the Virgin Australia website, and it even has a better timing – with a departure from Melbourne at 14h00.

Getting to the airport

In Melbourne I was renting a flat in Southbank, very close to the Yarra river, the CBD and Flinders Street station. Check-out is at 10h00 in the morning. I then make my way with all my luggage to the southern end of the Elizabeth Street entrance to Flinders Street station. There’s a train from here to Southern Cross station roughly every ten minutes. The journe takes about four minutes and costs AUD4.60.

At Southern Cross I alight and change to the SkyBus for the airport.

The oneway ticket is AUD19. If you get a return ticket each way is slightly cheaper, meaning you’ll only pay AUD32.

The journey takes about 25 minutes.

Check-in

Virgin checks in at Terminal 3, which is the first stop on the Skybus. The SkyBus drops you off at arrivals on the ground level. Departures are one floor up.

Business Class passengers can either use the self-service check-in machines or one of the check-in counters, which is what I do. While the friendly lady checks me in, we have a little natter about the heat wave they’re having in Europe. While we’re at it, she tells me that weather in Melbourne is a bit like a woman’s mood: it changes four times a day but never the way you expect it too. I’ll take that into consieration, Ma’am. She gives me instructions to the lounge and sends me on my way.

The Virgin Australia Business Class lounge

The Virgin lounge is located right in between the E and F piers, before security. However, there are exits on both sides of the lounge that will eject you in a dedicated, segregated security- screening area for lounge visitors only.

The lounge is very big and not all that busy. It also doesn’t seem to be operating at full capacity, as not all the bars are open. There are also magazine shelves but no magazines, which I’m guessing is because of Covid19.

The large buffet is permanently manned, which makes it impossible to take pictures of it without getting the staff in the photos too.

The best feature of the lounge though, is the large window front that runs along the full length of it and that gives you good views of the ramp.

While I wait I track the progress of my aircraft. It’s running nearly two hours late on its previous flight from Gold Coast to Melbourne. Somewhere along the line, I notice there’s an aircraft change and our flight will now be operated on a different aircraft currently inbound from Hobart. That one will not reach Melbourne until 13h52, which means the 14h00 departure time is still not going to happen either way.

Once VH-VUS is safely on the ground and parked on its stand, I figure I might as well leave the lounge and go for a walkabout until boarding starts.

I reach gate 3 and they’re still unloading the cargo from the previous flight. The baggage carts with the Melbourne bound suitcases are already waiting, and I’m happy to spot my luggage on it too. The aluminium RIMOWA with all the stickers in the top left corner is one of mine.

Boarding

Eventually, boarding starts at around 14h35, which means we’re probably going to be running an hour late by the time we depart. Which actually suits me better. I step aboard as one of the last passengers. The purser welcomes me aboard, followed by “there you are”. Before I can even take my seat, she asks me if I’d like some sparkling wine or still water.

The seat

On my previous flight, I was seated on row 1. This time I’m on row 2. The seat pitch is geat. There is a large seat pocket and the seat has USB and electricity plugs.

The meal

I can’t seem to get it right. I don’t know, maybe the Aussies just struggle with my accent. On my last flight, the choice was between the chicken burger and a chickpea salad. I ordered the chickpea salad and all the purser understood was something with ‘chick…’, and immediately brought me the burger instead. Which was not good. So this time, the choice is between another chicken burger and a salad. The guy next to me orders the burger. And even though I clearly enunciate ‘salad’, all the purser hears is “same”. Only this time, I’m prepared, and I immediately correct her and specify that I want the salad.

And it’s a good choice. The salad comes with little pieces of rice-shaped pasta, rocket, pumpkin, bell peppers and a yoghurt dressing. It’s very nice. With that there is another packet of crackers with cheese and a chocolate heart. God, I’m missing Swiss chocolate right now…

Arrival

By the time we pull onto our stand it’s 16h10, so we’re running over an hour later. Which suits me fine, because I’m picking up the light of my life today, who will be arriving at 17h20 at the international terminal. My late arrival means a shorter wait.

My suitcases arrive very quickly. I then make my way outside to catch the complimentary Tbus that connects the domenstic terminals with the international terminal. The Tbus is orange, and you really can’t miss it. It runs every 15 minutes. The journey takes about ten minutes, depending on the traffic on the roads.

KLM Royal Dutch Airlines, Business Class – Boeing B 777-200: Dubai to Amsterdam

Introduction

When I originally booked this trip, my return was supposed to be on the Air France flight from Dubai back to Paris. However, an aircraft change meant that instead of the classy B 777-300ER in the reverse herringbone configuration, Air France would be sending one of the aircraft they normally deploy on the holiday routes to France’s overseas territories. Those aircraft do not have a La Première cabin and are equipped in a rather unpleasant and outdated two-three-two configuration, which means that you unavoidably end up climbing over somebody, or getting climbed over. So I decided to rebook to the KLM flight, which leaves around the same time. That flight is operated by a Boeing B 777-200 in a two-two-two configuration. I’ve selected a seat on the middle row of two, which means I will have free access to the aisle and nobody clambering over me in the middle of the night. And it’s been a while since my last trip on a KLM widebody. So there is that too.

Check-in

I arrive at Dubai’s Terminal 1 at 23h00. Air France KLM check in on row 1. The terminal is very quiet this evening, with just my KLM flight, the SWISS flight to Zürich and a Syrian Arab Airlines flight to Damascus preparing to depart.

There is a separate lane for SkyPriority passengers for check-in. I can walk up to a counter immediately, where a friendly young man checks me in and tags my suitcase all the way to Basel.

Emigration is a bit of a mess. At the entrance a vapid young lady is sending all passengers in the direction of the smart gates, clearly oblivious to the fact that you need to have a biometric passport for that to work. As a result, the whole process is a mess, as half the passengers have to be turned away and pointed in the direction of a manned counter. Still, the advantage is that it spreads out the distribution of passengers in the queue for security, which is swift and really painless. Behind security I take the metro to the D gates.

The Dubai SkyTeam lounge

The SkyTeam group of airlines have their own lounge in Dubai. It’s actually a really nice place and looks a lot like the SkyTeam lounge in Heathrow’s Terminal 4 – including the living wall. Although here in Dubai, judging by the many gaps in the wall, it’s more like a half dead wall.

Inside the lounge there is a large buffet with a selection of hot and cold dishes. Perhaps just a word of warning here though for the vegetarians among us. Non-meat options are seriously lacking in this lounge.

Just after midnight I leave the lounge and head for gate D17, where boarding should be starting at 00:10.

Boarding

Boarding is something Air France KLM do really well, and this evening’s flight is no different. After passengers with young children and other disabilities, it’s the turn for zone 1, which is Business Class passengers.

The cabin

The general appearance of the cabin is nice. It has aged well and looks as though KLM takes good care of the aircraft. The twin seats on the window rows are angled to point outwards. The row of two in the middle is angled to the right in the direction of travel. I can’t say I’m a fan of this seating configuration, although I guess it is nice that having angled seats means that they are not fully adjacent. The seat to my left is slightly further back for a bit more privacy.

The seat is not really very practical. There is little storage space and what storage space there is, is rather inconveniently placed behind the seat.

When I arrive at my seat, there is a nice large pillow, a blanket, the vanity kit, menus, and a bottle of still water.

Noddy land

In future I think I’m only going to fly Emirates to the UAE, by merit of the fact that they have departures back to Europe at civilized hours of the day. In contrast, most of the European airlines depart from Dubai at the most ungodly hours of the night. And KLM is no different. We push back at 00h55 and honestly, I just want to sleep. But instead I have to keep my seat upright while we taxi for twenty minutes to the active runway.

As soon as the landing gear leaves the ground I don the earplugs and shades and extend the seat into a lying position. By the time I drift off to sleep I think we probably haven’t even passed 10’000 feet yet. And then I sleep for nearly five hours.

The seat is comfortable enough in the lying position, and the pillow and blanket make for a pleasant rest.

Breakfast

About ninety minutes out of Amsterdam the lights come on and the crew start a leisurely breakfast service for those passengers that are already awake. The breakfast is quite extensive and includes all the items on the menu. And it’s rather tasty as well.

Arrival

We land in Amsterdam at 05h50, five minutes ahead of schedule. We taxi to our stand at E3, at the beginning of the E pier. On my way to security I have the opportunity to take a few potos of the mighty B 777 that brought me here.

Security in Amsterdam is a breeze. There are hardly any transfer passengers on my flight. It also helps that you don’t need to remove any items from your bag or any pieces of clothing to pass through security. Why can’t all airports be like this?

Conclusion

The dreadful departure time aside, this was another pleasant flight with KLM. The crew were very friendly and professional and the quality & quantity of the meal were very good, much better than I had expected actually. Normally, catering ex Dubai tends to be not all that good. On the down side, the seat KLM currently has installed on the B 777-200 is not so good. The angled position gives you the feeling of constantly having to compensate how you sit to face in the direction in which you’re moving. Furthermore, the seat is tight and the storage space is limited and very inconveniently located. There’s also very little privacy. Luckily, KLM has already announced that they will gradually refit these aircraft with the reverse herringbone they have installed in the B 787. And it’s about time too, because the current product is getting old.

As for Dubai, I think I see problems looming on the horizon. At a glance, I’d say Dubai has definitely lost its luster. Dubai has always tried to position itself as a premium destination. But to all good intent, it’s now just another mass tourism spot for deranged people who think it’s healthy to lounge by the pool all day in plus 40 temperatures. And quite frankly, some of them have the cultural sensitivity of a bulldozer.

EasyJet – Airbus A 320: Friedrichshafen to London Gatwick

Introduction

Schaffhausen is probably best known for its proximity to the spectacular Rhine falls in Neuhausen. But it’s definitely also worth a visit in its own right.

In Schaffhausen I spend the night at the lovely Hotel Rüden, which is located close to the railway station, on the fringe of the old town.

Getting to the Airport

There are two ways to get from Schaffhausen to Friedrichshafen airport. The boring way is to take the train and change in Friedrichshafen. The journey will take 1 hour and 27 minutes. The alternative is quite a bit longer at 2 hours and thirty minutes, but definitely more fun!

First, I take the 09h49 train from Schaffhausen to Kreuzlingen, which is a journey of about fifty minutes, part of which run along a very scenic route next to the river and then the lake.

In Kreuzlingen I have three minutes to make the connection to Konstanz, which is only another four minutes by train.

And then in Konstanz, I have twelve minutes to connect to the catamaran that goes across the Bodensee to Friedrichshafen.

Only, it turns out that because of the wind, the catamaran will not be operating. So I’m just going to have to take the train.

But that’s not quite so straightforward. First, I take the 11h40 train to Radolfzell, which is a ride of fifteen minutes.

And then in Radolfzell I have ten minutes before my train to Friedrichshafen arrives. This being Germany, it’s late of course. But it’s a diesel train, which we don’t have in passenger service in Switzerland. I think it’s kind of cool, and sounds like a bus more than a train.

In Friedrichshafen I just have enough time to walk down to the lake to take a look at the water, which is starting to look a bit rough.

And then from Friedrichshafen Stadt I take yet another diesel train at 13h09, which takes five minutes to get to the airport.

From the airport station it’s just a short walk across the road to the terminal, which is a nondescript, flat building. But there is an Ibis hotel.

Check-in

Departures are to the left of the building. Despite its limited size, inside every carrier has its own dedicated check-in counters. Although having said that, I hardly think there are all that many operators out of FDH.

Airside

Security for all gates is off the the left of the check-in hall. And of course, once you’re through security, you’re immediately ejected in the duty free shop.

All in all, there are seven gates, of which the five A gates are for Schengen departures and the two B gates for non-Schengen flights.

About 45 minutes before departure, the immigration officers appear to open up shop. The guy at my counter looks at my Maltese passport and just says ‘cool’ with this gleeful tone in his voice. ‘I’ve been there, you have great weather down there…’. And then he just lets me through.

At 14h20 the inbound from Gatwick glides down on runway 24. The A 320 looks slightly out of place and a but oversized compared to the terminal.

Boarding

Boarding starts at 14h45 for a 15h05 departure. But that’s okay, because it turns out there’s only 49 passengers on the flight anyway…

The Cabin

Originally, I’m seated on 1C. But once boarding is completed two minutes later, I switch to the window on 1F and have the whole row to myself!

On the first row the pitch is comfortable enough. I don’t think it’s much less than on the first row of SWISS’ A 320s. The only complaint I have though, is that there’s cold air coming in through the R1 door inflight. Obviously it’s not enough to depressurise the cabin, but it certainly gives you cold feet!

On the climb out of Friedrichshafen we’re treated to some excellent views of the lake.

The Meal

Once the buy on board service starts, I purchase a large cup of hot chocolate with two shortbread finger biscuits for GBP4.-, which I think is quite fair.

The Crew

The crew are a friendly bunch and they’re obviously enjoying not having a full load of passengers for a change.

Arrival

The flight passes quickly, and eventually we land after a flight time of 90 minutes and taxi to our stand at the satellite of the North Terminal.

Getting into Town

The airport is surprisingly quiet and I’m through immigration in no time. From arrivals I head one floor up to catch the shuttle train to the South Terminal, from where the Gatwick Express into London’s Victoria station will be leaving.

The journey into London takes 32 minutes if you’re lucky enough to catch the express and there are multiple trains per hour.

For a change, this time I won’t be staying in the West End. Instead, I’m off to Brixton…

I won’t be writing a post about the return flight to Basel with easyJet, so this is going to be my last post of 2019. I want to thank all those of you who have visited my blog throughout the year and read the posts or just looked at the pictures, but especially all those of you who also were kind enough to leave a comment – be it a question, criticism, explanation or correction. Thank you!

I wish you all a happy holiday and a spectacular festive season!

– William

LOT Polish Airlines, Economy Class – Embraer 175: Warsaw to Rzeszow

LOT Polish Airlines Logo. (PRNewsFoto/LOT Polish Airlines)

Transfer in Warsaw

By 21h45 I’ve disembarked my flight from Zürich to Warsaw. I consider visiting the lounge, but it’s only 25 minutes before boarding for the flight to Rzeszow begins. So I figure I might as well head for the gate. Warsaw airport is quite busy at this time of night, especially the non-Schengen area.

Boarding

Boarding starts at 22h25 with a slight delay. And it looks like it’s going to be a full flight.

The Cabin

Sitting on row 1 on a full flight is difficult, because you’re always holding up the queue. So no photos.

I dump my stuff in the overhead bin and take my seat on 1A. Seat pitch is very good.

The Snack

On domestic flights LOT doesn’t appear to offer a Business Class service, it’s Economy throughout. Which is fair enough, the flight time to Rzeszow is only 32 minutes.

Even so, that’s still enough time for the crew to pass through the cabin with a basket full of chocolate wafers and sour jelly sticks for passengers to pick from. There’s also a choice of still or sparkling water.

The Crew

The crew on this flight are more senior Than the previous crew. And possibly also more experienced. Perhaps that’s why they’re a lot more pleasant and far more relaxed about the service – despite the short flight time.

Arrival

Eventually we land at 23h30. The airport is deserted, save for a Lufthansa Cityline aka Germanwing aka Eurowings aka Let’s-see-what-they’ll-come-up-with-next Bombardier Regional jet which has also just landed.

Getting into Town

The airport is very small and easy to navigate through. Once I’m landside, I grab a taxi into town. There are no more busses this time of day. The journey takes about 25 minutes.

Uber has no licence to operate in Rzeszow. But instead there’s Bolt, which is pretty much the same thing.

Swiss International Air Lines, Business Class – Airbus A 320: Oslo to Zürich

Introduction

To be honest, I wasn’t actually going to write a review of my return trip from Oslo to Zürich, figuring it would just be more of the same as the outbound.

As such, this isn’t much of a trip report either, consider it therefore, as an update or, for me at least, a very pleasant surprise.

The Crew

I already figured this would turn out to be a good flight the moment I stepped on board. The female maître de and her male colleague were standing at the L1 door as though their only reason to be there was to welcome passengers aboard the flight.

This continued throughout the flight, with all the cabin crew giving the impression of wanting to make sure passengers felt comfortable and welcome.

The Meal

The biggest surprise though, came when the inflight service started. With a departure at 13:55, SWISS considers the Oslo to Zürich flight a lunch time service.

As such, the service started with an apéritif. Here too, the crew very proactively offered wine and champagne to passengers. The maître de looked charmingly disappointed when I informed her I’d just be having a Coke Zero.

The drinks were served with a small packet of snacks made with olive oil and containing pieces of black olives.

The male flight attendant then went through the cabin addressing every passenger individually and by name. He informed me that for lunch there was a choice of beef or Spätzli for the main course. As I’m not much of a carnivore, I went with the latter. One way or another, I must admit I wasn’t expecting a hot meal.

The Main Course

The meal was served on one tray and consisted of the main course, which was Spätzli with rosted onions and a cheesy cream sauce.

The First Course

A small bowl with potato and smoked sausage salad, served with a chunky piece of smoked salmon.

The Cheese

A small plate of cheese, served with bread from the basket.

Dessert

An excellent piece of apple pie with cherry compote and a chestnut mousse.

Throughout the service drinks were regularly replenished by the crew.

Conclusion

In summary, this really was a highly enjoyable flight I had with SWISS. The crew were excellent and gave the impression of having been properly trained. They were motivated and relaxed, but without being sloppy. Of course, it also helped that I had the whole row of three all to myself and could spread out comfortably.

In fact, I got so comfy that I dosed off and slept for the rest of the flight with the warm feeling of sunshine on my face.

The fabulous Swiss chocolates served at the end of the flight, which have become SWISS’ trademark, were offered to passengers as they disembarked, which I thought was another nice touch.

I wish all flight could be like this!

SAS, Economy Class -Boeing B 737-800: Haugesund to Oslo

I must admit that I never really understood the Scandinavians’ obsession with summer and the sun until I came on this trip.

But I’m starting to see their point. It’s coming up to eight in the morning and it’s still dark outside. It’s also windy, cold and all round unpleasant.

Getting to the Airport

From Haugesund to the airport there is an airport bus. The journey time is about 30 minutes. The bus leaves at 08h15, to arrive at the airport with enough time to check in and go through security for the 09h35 departure to Oslo.

The bus departs from the Haugesund terminus, which is a rather depressing edifice that really could do with a fresh lick of paint.

Check-in

In any case, I arrive at the airport about 50 minutes before departure. It’s a very convenient and small airport, with only four check-in counters and just as many gates. There is no lounge though.

Boarding

Ever since I arrived in Norway, I’ve been craving one of those cardamom rolls. But somehow, wherever I go on this trip, they’ve either just run out or they’re still preparing them. I try my luck at the airport airside kiosk, but no luck…

But at least there is the fact that there are no airbridges at this airport. So when boarding starts, I can take my time walking across the apron taking pictures of the airrcraft taking me to Oslo.

The Cabin

I’m seated on 16F, which is on the second emergency exit row. Seat pitch is obviously very good. The only problem is that there is no arm rest on the window side of the seat. As a result, you’re either sharing the one on the other side, which seems a bit unfair on the guy stuck in the middle seat, or you have to find something else to do with your hands.

Our take-off is to the northwest and very bumpy, thanks to a strong crosswind. But shortly after we’re airborne, we pierce through the cloud and a burst of sunshine floods the cabin.

The ‘Meal’

The fligh time to Oslo is only 34 minutes. On board service in Economy Class consists of complimentary tea, coffee or water.

Arrival

The weather in Oslo is slightly better. I think. It’s colder, but at least the sun is trying to break through the cloud.

And once more I have the good fortune of deplaning via stairs instead of an airbridge. Hurrah!

I now gave three hours to make my international conn… finally, come to papa my sweets, I’ve been looking all over for you…!

Air Malta, Club Class – Airbus A 320: Malta to Zürich

The weather here in Malta has been lovely all week, with cloudless blue skies and a temperature of around 20 degrees Celsius during the day.

But it’s time to head back to Switzerland and the cold.

Getting to the Airport

I check out of The Phoenicia Hotel in Floriana at noon. The next bus to the airport will be the 12:35 X4, which leaves from the B pier of the main terminus. The B and C piers are located in St. James’ ditch, below what used to be Duke of York Avenue.

The X4 bus has a luggage rack, which is really convenient, because the bus continues all the way to Birzebbuga in the south and therefore tends to get very full.

Despite the fairly reliable public transport service, traffic in Malta continues to get worse. The journey to the airport takes 35 minutes to cover a distance of 7 kilometres.

As such, by the time I arrive at the airport, it’s already 13:15 and the flight will start boarding at 13:55.

Check-in

The check-in area is quite busy, with the Lufthansa, Emirates and Qatar Airways flights leaving around the same time as the flight to Zürich.

Security is well organised and quick. But the airside lounge is definitely getting too small for the amount of traffic the airport handles. It feels cramped and crowded.

Boarding

Boarding for the flight starts just after 14h. There is a separate lane for Business Class passengers.

More importantly though, we’ll be boarding via stairs and without a bus. So loads of opportunities for me to geek-out about an aeroplane. I can just see my friend, the wiry R. doing an exaggerated eye roll…

The Cabin

There are two rows of Business Class for a total of eight passengers. However, there are only two other passengers with me in the forward cabin today.

There’s something charmingly old-fashioned and typically Maltese about the cabin of this aircraft – from the pictures of Malta on the bulkheads, to the nicely padded seats that will all be a thing of the past with the change over to the NEO.

Service on the ground consists of the distribution of newspapers and a welcome drink.

It’s a lovely, warm day with good visibility. We take off towards the northwest and fly the full length of Malta, before making a right turn to point us in the direction of Palermo.

The Meal

Once the crew is released, the service starts with the distribution of the unscented hot towels. This is followed immediately by the meal service.

Everything is served on one tray.

The main course is a caesar salad of sorts with three slices of chicken breast.

This is served with warm bread and a small bottle of olive oil with balsamico.

For dessert there is chocolate mousse and fruit salad.

The meal is nice enough. And especially the mousse is very rich and creamy!

To drink I have a Kinnie, of course.

The meal concludes with a cup of coffee.

The flight time today is two hours and twenty minutes, which is quite long for this route. But at least the views are great and the Alps look spectacular.

Arrival

Eventually we land in Zürich at 16:54. By 17:09 I’m already on the train on my way home.

Things are rapidly changing for Air Malta. Already today they are no longer the largest carrier to the island of Malta and take second place behind Ryanair.

But at least, with the minister of transport and tourism resigning this week over claims of corruption, there is hope the government will stop its constant meddling and interference in how Air Malta should be run.

One way or another though, if Air Malta wants to stay competitive, it seems to me they still have a way to go, particularly when it comes to their website and reliably making a purchase for ancillary services via airmalta.com.

Air Malta, Club Class – Airbus A 320NEO: London Heathrow to Malta

Introduction

My flight to Malta will be departing at 11:25. I check on flightradar24 for the whereabouts of my aircraft. It looks as though the inbound from Malta will be on time.

Today’s flight is special for two reasons: first of all, because today I’m finally getting my cherry popped, so to speak, because it’s my first time ever on a NEO. And secondly, this will be my first flight with Air Malta since the introduction of their new Business Class catering.

Check-in

In Heathrow, Air Malta serves Terminal 4. They check-in on row H.

There are three check-in counters open. Two for Economy Class and one for Business Class passengers.

The Lounge

Air Malta uses The House Lounge, which previously belonged to Etihad Airways. The lounge is located one floor down from the SkyTeam lounge and the entrance is near gate 10.

There are only few passengers in the lounge at this time of day.

The lounge is rather nice and even has a separate dining area, where you can have food from the buffet or à la carte menu.

Washrooms and showers are also available in the lounge.

Boarding

The flight is boarding from gate 20, which is a bitch to take pictures of the aircraft from…

I’m not quite sure what’s going on, but boarding is chaos. The flight is totally sold out and they’ve screwed up most people’s advanced seat reservations.

The Cabin

I’m seated on 1F. The cabin on the NEO has new seats installed that are thinner than those on the rest of the fleet.

Red is an interesting colour to pick for the seat covers, but I think they manage to pull it off.

Seat pitch is great on row 1. The middle seat is kept empty and there are electricity plugs too. On today’s flight there are 6 rows of Business Class for a total of 24 seats. And the cabin is sold out!

Service on the ground starts with a choice of sparkling wine, orange juice or water for a welcome drink and the distribution of newspapers.

Departure is at 12:40 and the flight time is two hours and 50 minutes. The one thing I do notice about the NEO, is that it’s very quiet on take-off.

The Meal

As soon as the cabin crew is released, the service for the meal starts. First the crew take orders for drinks. I have a sparkling water with ice and lemon.

Next the menu is distributed, which seems a bit unnecessary, seeing as there are no choices anyway except for the dessert.

Ahead of the meal, hot towels are handed out.

First Course

The new Business Class product is quite nice, I think, and captures the feel of the Maltese islands well. The tray is served with the first course, olive oil and warm bread on it.

The presentation of the meal is nice. But the quality of the food is not all that good. The starter is smoked salmon tartar with crème fraîche.

Main Course

Once I’m done with the starter, the dish is removed and the main course is served. This is veal filled with a chicken and cheese stuffing. It’s quite okay. Sorry about the photo. I had already started to dig in before I remembered to take a picture…

And finally, for dessert I go with the fruit.

The service is by individual tray. So there is no trolley in the aisle. While I generally agree that this is a nicer way to present the food, I also think today’s flight shows that it’s unsuitable for a full cabin: the crew are walking up and down the aisle throughout the meal service, bringing or removing things. As a result, there’s constantly foot traffic in the cabin during the meal service.

Drinks are rather difficult to come by on this flight. And the crew are not proactively offering to replenish drinks Either. Even so, about 90 minutes into the flight, they run out of sparkling water and Coke Zero.

Arrival

But the flight passes quickly, and eventually we land at 15:30. It’s certainly warmer here!

Conclusion

Quite frankly, I’m not sure what to make of today’s experience. On the one hand, I think Air Malta is desperately tring to set itself apart from the low-cost competition. But at the same time, their whole new Business Class concept lacks focus and quality. First of all, there’s the issue of the seat reservations, which they made a mess of. If you’re going to offer the service, then commit to it. If you can’t do that, then just drop it. Furthermore, now that it’s buy on board in Economy Class on Air Malta, there really is no reason why they had to introduce a fancier Business Class product. And even that is done half-heartedly. The drinks running out in mid-flight is just strange and unprofessional.

Swiss International Air Lines, Business Class – Airbus A 321: Zürich to London Heathrow

Getting to the Airport

I finish teaching early today, mainly because the audio system in the classroom I’m using is inop and nobody had bothered to tell me. Today was my last time teaching this particular class, which is a shame really, because they were rather nice. At least, on a positive note, this was also my last class until September of next year!

I leave the university just after 15h to catch the 15:24 train to Zürich airport. It’s only a 12 minutes train ride from Winterthur.

Zürich airport is already decked out in full-on Christmas mode. I think it looks quite nice with all the lights. But where is everybody…?

I’ve already checked in on my mobile phone. So instead of going to the SWISS terminal, I head three floors up from the train station, then across the bridge to access check-in area 5 and then from there I go one floor up to the access point for security – which I’d say is probably the most direct routing.

The security check is quick and efficient. There are no queues. My flight is departing from the D gates, which is the non-Schengen area of the B pier at Zürich.

The SWISS Business Class Lounge

Because there isn’t really much to see from the waiting area, I figure I might as well go to the SWISS lounge, which is located behind immigration.

The lounge is your typical SWISS branded lounge. It has the usual selection of loud business men talking on the phone, light snacks and drinks. It’s not at all crowded when I arrive.

I’m only in the lounge for about 20 minutes – enough time for a cup of tea – before I decide it’s time to make my way to the gate.

Boarding

Boarding for my flight is from gate D39 and starts exactly thirty minutes before departure with a call for priority passengers to board first.

Unfortunately, the location of the gate makes it impossible to take a decent picture of my plane.

I’m seated on 1A, and clearly Mr. 1C is not happy about that. I’m not sure what his problem is, but he’s definitely not a happy bunny.

He demonstratively plonks his fake Canada Goose jacket on the middle seat. I’m actually surprised he doesn’t say something to the effect of ‘I claim this territory for England’… or something like that.

Boarding for the flight is quick, and it looks as though the load on this evening’s flight is very light.

Once boarding is completed, the crew distribute small bottles of still water and packaged towels. SWISS appear to have recently switched suppliers, because their towels have a different smell than they used to.

The Crew

Safety is always a bit sloppy on SWISS, which is really not good. And this flight is no different. The flight attendant asks Mr. 1D to either put on his jacket or stow it in the overhead bin for take-off. Alas, Mr. 1D is not willing to cooperate and simply asks why? To which the flight attendant literally replies that she really has no idea either, but that’s just the rule. And walks away.

Seriously? Mr. 1C has his earphones on during take-off, and nobody seems too bothered by that either. And the lights are not dimmed, even though it’s already dark outside.

Eventually, we take off just slightly ahead of schedule. The flight time is one hour and 15 minutes, plus 30 minutes holding.

The Meal

The meal service starts straight away. There is no choice. The tray has on it a plate of cold roast beef with a potato salad, a plate of cheese and a creamy looking dessert.

I wasn’t intending to eat the meat, which is all the same because it smells rather awful. The salad is nice enough though.

The cheese is lovely. Can’t really go wrong there. It is served with a selection of white or dark bread from the basket. The crew come through the cabin twice with bread. Although it takes them so long for the second round that everybody has already finished their meal anyway by that time.

And the dessert is simply dreadful, despite the cute Läckerli on it, which is a speciality of Basel, where I live.

The cream is just horribly sweet and tastes awfully artificial.

Arrival

But the flight passes quickly, and despite the holding, we still arrive on stand ten minutes ahead of schedule.

Immigration at Terminal 2 is quick this evening, and I’m through in no time.

All in all, this evening’s flight was no better or worse than any other airline’s short-haul European Business Class flight. I’m also pretty sure that SWISS takes passenger safety very seriously, because any airline’s reputation hinges on that being so. Nonetheless, I really do think they could improve on their crews’ attitude toward safety.