Air France, Business Class – Airbus A 330-200: Dubai to Paris Roissy

Airline: Air France
Aircraft: Airbus A 330-200
From: Dubai
To: Paris Charles de Gaulle
Departure: 07h00
Arrival:
11h10
Flight time: 7 hours 10 minutes
Seat:
3C, aisle seat

Introduction

Air France operates two daily flights from Dubai to Paris. AF655 is the night time service which departs Dubai at 01h30, to arrive in Paris at 06h15 in the morning. This flight is operated by a Boeing B 777-300ER and features Air France’s fabulous la Première.

AF659 is the day time service that leaves Dubai at 06h40 and arrives in Paris at 11h40. This service is operated by an Airbus A 330-200. Air France is currently in the process of refurbishing the Business Class cabin on its Airbus A 330s. In both the old and new versions, the seating configuration is 2 + 2 + 2, seeing as the aircraft are mostly deployed on mid-haul sectors only. The main difference between the new and the old seat is that the old seat is an angled lie-flat, while the new seat is also lie-flat but horizontal.

Theoretically, only aircraft in the new configuration are operated to Dubai. However, for operational reasons it may happen that you will find yourself sitting in an aircraft in the old configuration.

If check the seat map, in the new cabin the first row on the port side is row 1. Whereas in the old configuration, the bulkhead row on the port side is row 2.

Getting to the Airport

I leave the Sofitel Downtown near Burj Khalifa at 04h26. The journey to the airport takes exactly 14 minutes to complete – partly because there is hardly any traffic with it being the weekend, and mainly because the driver clearly has a pressing appointment with death and thinks I might fancy coming along for the ride.

Check-in

Air France operates out of Terminal 1 in Dubai. Check-in is done in area 2 and there are seven counters open when I arrive.

When I arrived in Dubai a week ago, the immigration officer stored my passport data, so that I could use the biometric smart gates. As a result, passport control for departures is now very swift and painless.

At this time of the day, Terminal 1 is not very busy. As such, security only takes a few minutes and then I’m on my way to the shuttle that will take me to the D gates.

The Lounge

In Dubai Air France uses the SkyTeam lounge for its Business Class passengers. The lounge is very spacious. I’d like to say it’s also quiet, but that would be a lie, because there’s this beastly little squirt making enough noise for ten. Luckily the little creep soon vanishes when the Saudia flight to Jeddah is called for boarding. Peace at last…

Boarding

Boarding starts at 05h55. It’s still dark outside and the location of the gate makes photos of the aircraft impossible.

Boarding is by zones, with Business Class passengers in zone 1 boarding first.

The Cabin

My first impression of the seat is good. The cabin looks tidy and the seat configuration is practical. There is a stowage compartment right below the video screen and in the side of the seat.

The inflight entertainment has touch screen technology and the picture is very sharp. Complimentary wifi for text messages is available. For more capacity, passengers can purchase individual packages.

The divider between the two seats is good, and in the open position offers at least some privacy.

Service

On this service, Air France serves the main meal immediately after take-off, which I think is rather inconvenient, because most passengers have had an early start and want to sleep, more than anything else. And so I decide to skip the meal and go off to Noddy land instead. In the bed position the seat is very comfortable, and together with the thick blanket and plump pillow makes for a good few hours of sleep.

The First Meal

I wake up halfway into the flight. One of the crew sees me and immediately comes to ask if I’ll have breakfast, which she subsequently brings me with an espresso and fresh orange juice.

The meal consists of a plate of smoked salmon and smoked turkey.

Fruit salad and yoghurt.

And a selection of bread.

There is also a choice of English breakfast or sweet crêpes. But seeing as I already had something to eat in the lounge, I decide to skip the hot meal.

The Second Service

A bit over an hour out of Paris the lights come on and a light snack is served.

It consists of three small canapés with cheese, salmon and grilled vegetables.

A bowl of fruit.

And a strange looking dessert I steer clear of…

The Crew

The crew on this flight are truly excellent. Throughout the journey they are constantly passing through the cabin and even actively asking passengers if there’s anything they can do for them.

Arrival

Eventually, we land in Paris ahead of schedule, despite the detour via Saudi Arabia. The flight ends at Terminal 2E. I now have to make my way to 2F for my onward connection.

Air France, Business Class – Boeing B 777-300: Paris Roissy to Dubai

Airline: Air France
Aircraft: Boeing B 777-300
From: Paris Charles de Gaulle (Roissy)
To: Dubai
Departure: 14h00
Arrival: 23h50
Flight time: 6h50mins
Seat: 3L, window seat

Introduction

To date, the UAE’s three largest airlines, some of the country’s ANSPs and a few smaller operators use the tests my university is responsible for. Which is why I regularly travel to the UAE to train new assessors. Every time I come here, the flying Dutchman tells me it’ll probably be the last trip for a while. But that never really seems to be the case…!

I go through immigration in terminal 2G, at which I just arrived on a flight from Basel. Behind passport control is the stop for the shuttle bus, which pulls up just as I’m through passport control. The journey to terminal 2E(K) is nine minutes.

On the way I get a nice tour of some of Paris’ best sights (at least I think so…):

Once I enter the building at 2K, I head one floor up to the main concourse. My flight to Dubai is boarding from K41, which is the gate immediately next to the escalators.

Boarding

I don’t recall having passed through this terminal before. And I must say, the architecture is spectacular.

Just as I step off the escalator, boarding for my flight begins, 55 minutes before departure. That seems rather early to me, but I figure I might as well skip the lounge and just get comfortable on board instead.

Well hello, gorgeous! Aren’t you a lovely big girl… in case you hadn’t realised, I seriously have a thing for the B777. Those engines…!

The Cabin

The Business Class cabin on Air France’s B777-300ER is configured in a reverse herring bone layout. There is a smaller Business Class cabin of four rows between the L1 and L2 doors, and then the larger cabin after the L2 door. Row 3 is the bulkhead row of the forward cabin, immediately behind La Première.

Air France has one of my favourite Business Class products. The design of the seat is great and the amount of privacy offered is also very good.

There is ample storage space and the layout of the seat is very practical.

When I reach my seat, a pair of slippers, a thick pillow, a nice, fluffy blanket, and a bottle of Evian have already been placed there.

The Service

A member of the crew quickly comes to greet me and then hangs my jacket.

Once boarding is completed, service begins with a welcome drink. There is a choice of champagne or fresh juice. I have the latter, which turns out to be a combination of apple, banana, orange, pineapple, spinach and something else I’ve now forgotten. It’s quite tasty!

This is followed by the distribution of the unscented hot towels, which are also very fluffy.

We take off heading westwards. Our flight today is routing via Switzerland, the eastern Mediterranean, Egypt and Saudi Arabia. The flight time is six hours and 25 minutes.

After take-off, the vanity kits and menus are distributed.

The Meal

The service begins as soon as the seat belt sign is turned off.

Amuse Bouche

To start, I just have a glass of Perrier, which is served with the appetizer, which is smoked duck with a celery and hazelnut purée. There’s also a packet of cheese-filled crackers.

First Course

The tray is served with the first course and salad on it. The starter is foue gras, which I simply don’t like, and a lentil and cauliflower salad, which is very tasty and flavourful.

Salad

There’s a lovely selection of warm bread served with the meal.

Main Course

For the main dish, I have the fish, which isn’t all that good and has a somewhat off-putting smell from the reheated mussels.

The Cheese

Next is the cheese course, which is served with more bread. There are three pieces of cheese, a camembert, a cantal and a goat’s cheese. All three are quite subtle and go well with a glass of port.

Dessert

And finally, for dessert I have a small ramekin of mocha ice cream, which is a refreshing conclusion to the meal. Two hours after take-off, the service is completed.

For the rest of the flight I lounge in my seat, reading my Kindle. I can highly recommend Ian McEwan’s The Cockroach, which is a brilliant satire based on Kafka’s Metamorphosis but in reverse, in which a cockroach finds himself transformed into the British prime minister.

The Second Service

90 minutes out of Dubai, the lights are turned on again and a light snack is served ahead of our arrival.

The snack consists of a chicken wrap and two sweet pastries and is perfectly adequate, given the short flight time.

Arrival

Eventually we land after six hours and fifty minutes, including 25 minutes spent holding over Dubai. The airport seems very quiet and there are hardly any people on the shuttle to the arrivals building.

Immigration is deserted. I’m seen to by a friendly young guy, who tells me he’s now registered me in their system, so I’ll be able to use the eGates on my next visit.

I grab a taxi and make my way to the hotel. It suddenly starts raining heavily, and within minutes Sheikh Zayed Road is flooded is places. I’ve never seen Dubai like this. It’s still warm though.

Air France, La Première – Boeing B 777-300ER: Dubai to Paris CDG

Introduction

The course with Flydubai was really good fun. The course participants were eager and keen to learn, which always makes my job a lot easier. I’ll be back in Dubai for another course with Emirates in three weeks’ time. But now it’s time to start on the journey back home. I have three classes I’m teaching at the university on Monday.

Air France currently operates two daily services to Paris out of Dubai. There is the daytime service which leaves at exactly noon. And then there is the night time service which leaves at 01h35, roughly around the same time as all the other European carriers. To be honest, I would have preferred the daytime service. However, that flight is operated by an Airbus A 330-200 which still has the old Business Class configuration and has no First Class. The night time service is operated by a Boeing B 777-300ER in the new configuration.

Getting to the Airport

On this trip I stayed at the Sofitel Downtown near Burj Khalifa and the Mall of Dubai. I leave the hotel on Friday evening at 22h30. Being the weekend here in the UAE, traffic on Sheikh Zayed Road is unusually quiet and calm. As a result, the journey to the airport only takes twenty minutes to complete by car.

To get to the airport, you can either take a taxi from the hotel for AED50 or a Lexus limo for AED70 or the metro for AED20. The metro obviously takes a bit longer because it stops a few times on the way. But there is a metro stop about two minutes away from the hotel, with trains running from there directly to the airport.

Check-in

Air France serves Terminal 1 in Dubai. It’s a bit unfortunate that the check-in rows for the various airlines are not marked outside the terminal. As a result, drivers tend to just pull up to the first vacant spot on the side of the road and offload you there.

Air France and KLM check in on row 1, which is at the far end of the terminal. As far as I can tell, the whole of check-in row 1 is dedicated to Air France and KLM and their flights to Paris and Amsterdam respectively.

There is one check-in counter for La Première passengers, which is cordoned off. There is a DNATA representative standing by the entrance to the SkyPriority counters. I approach him to ask if this is also the queue for First Class. He asks my name and he’s obviously been expecting me, because he immediately escorts me to the La Première counter and calls for a ground agent to escort me from check-in to the First Class lounge.

As soon as my suitcase is labelled, the check-in agent wishes me a pleasant flight and sends me on my way. The ground agent collects my passport and boarding pass holder and off we go. We take the normal entrance to immigration, but once we’re past the checkpoint, she guides me to the diplomatic passports section and then from there to a separate, dedicated security screening area. The process is very swift and efficient and just like that I’m through immigration and security in no time.

The Lounge

Air France arrives and departs on the D concourse, which is where pretty much all other airlines except Emirates operate from. The shuttle to the D concourse takes only a few minutes to make the journey.

In Dubai Air France uses the Ahlan lounge for its La Première passengers. The lounge is quite large, but rather oddly shaped around the mezzanine level of the airside area. There is a separate dining area and a large buffet with a lovely smell of Indian food coming from it.

Other than that, the lounge has showers but no area where passengers can have a lie down and sleep. The wifi access code is available at reception.

The ground agent leaves me at reception and tells me she’ll be back to take me to the aircraft at 12h50.

Boarding

At exactly 12h50, the ground agent appears in the lounge to inform me that it’s time to leave. We go downstairs and from there board a golf buggy to take us to gate D18. It’s actually not that far, but given that my back is still painful, despite the painkillers, I’m definitely not complaining.

Rather embarrassingly, it turns out they’ve been waiting at the gate for me to arrive so they can start boarding. The ground agent escorts me past the long queues and no sooner has my boarding pass been scanned, one of the gate agents announces that the flight is now ready for boarding. As it turns out, I am the only passenger in La Première this evening.

The entrance to the L1 airbridge is cordoned off. A security watchman opens it for us when he sees us approaching and then immediately closes it again once we’re through.

As on my previous experience with Air France in Paris, the ground agent steps aboard ahead of me and then introduces me to the flight attendant who has been expecting me at the door. She then wishes me a pleasant flight and leaves.

The Cabin

The flight attendant introduces himself to me with a genuine, friendly smile. He takes my backpack off me and escorts me to my seat on 1A. He stows away my jacket in my own personal cabinet and then leaves me to settle in.

As I’m the only passenger in La Première tonight, he suggests making up 1D for me as a bed after take-off, so then I can switch depending on what I feel like doing.

The Air France cabin really is a class act. It’s not just that it looks nice, it’s also nicely finished and has been well thought through.

And I have to say, it is very cool to know I’ll have this gorgeous cabin all to myself tonight!

The Crew

In short succession the maître de and then the captain come to introduce themselves and wish me a pleasant flight. They all stay and chat a while, but without prying or being nosy. In short, they go out of their way to make me feel at home and to make sure I’m comfortable.

The Service

While we’re still on the ground, the male cabin crew in charge of the La Première cabin brings me the vanity kit, the pyjamas, the menu and some fresh orange juice with a ramekin of nuts. The slippers and a pair of socks, as well as a thick pillow are already at my seat when I arrive.

I change in to my pjs while we’re still on the ground in Dubai. The flight time is announced as six hours and fifty minutes.

The Meal

Given that it’s already approaching two in the morning by the time the crew are released to start their service, I inform the flight attendant that I’d rather sleep straight away, but that he should wake me with enough time for breakfast. He makes up the bed for me and brings me a small bottle of Evian and a box of chocolates. And then I go off to sleep.

Around 80 minutes out of Paris, the flight attendant gently wakes me up to inform me that it’s time for breakfast. By the time I draw the curtains to get up, he’s already set the table on 1A for breakfast. There is a choice of two hot meals. I go with the banana pancakes and the apricot and strawberry compote.

A lot has been said in many of the travel forums about the horrific instant coffee Air France serves in La Première. My suggestion is to go with the espresso instead of the coffee, because the former is made with a proper coffee machine and tastes much, much better.

The meal consists of:

a selection of breads and pastries, served with butter and jam

natural yoghurt

fresh fruit

banana pancakes

The pancakes are lovely and the accompanying compote is sweet with a hint of vanilla. Catering is something I think they do really well on Air France, even in Business Class.

Arrival

The weather in Paris is cold and misty. In fact, the visibility is down to 200 metres, which is why we end up doing an automatic landing. Eventually, the aircraft comes to a stop at one of the gates on the M satellite of Terminal 2E. When the doors open, there’s already an Air France ground agent expecting me. The crew bid me farewell and hand me over to the ground crew.

We take the stairs down one floor and then step outside, where a BMW is waiting to take me to the main terminal building. Once we get there, we take a separate, dedicated counter for immigration and then head downstairs to the baggage reclaim area.

The ground agent retrieves my suitcase and then escorts me out to arrivals. It’s nice to be back in Europe!

I shall be spending Saturday here in Paris, as I still have an appointment with royalty that I haven’t seen twenty years.

Conclusion

On my way to the airport in Dubai, I was wondering if Air France would be able to live up to my expectations from my previous, exceptional La Première experience to Singapore in January. As it turns out, they certainly could. Once more, the service is flawless and opulent and the crew go out of their way to make me feel welcome.

Air France, Business Class – Airbus A 380: Paris CDG to Dubai

Transfer in Paris Roissy

Immediately behind the immigration booths in Terminal 2G is the exit to the bus stop for the airside busses that connect to the other terminals. Terminal 2E M is served by the red line. Frequencies vary depending on which terminal they’re serving.

The journey by bus from 2G to 2E M take about five minutes.

The Lounge

I haven’t transferred through the M satellite before. But I have to say, it’s a very nice facility. The main lounge area is on the first floor.

I think Air France has put a lot of effort into updating, expanding and modernising the lounges at its hub in Paris in recent years. And this one here is no exception. The lounge has a very nice, spacious feel to it and it’s also rather quiet and stays like that for the duration of my stay. It’s a far cry from the horrific Lufthansa Business Class lounges in Munich and Frankfurt, which are somehow always too small.

The lounge has a business area with desks to work on, a kid’s playing area and a quiet zone where passengers can lie down and have a rest. There are showers that are available on a first come, first serve basis, as well as a Clarins ‘Spa’ for passengers to get a complimentary facial treatment.

As far as food options are concerned, during my stay the lounge is serving breakfast. The dishes change according to the time of day, obviously. There are scrambled eggs and bacon available, in addition to a large selection of pastries, fruit, cheese and hams.

And of course, there’s also a few eternal alcoholics helping themselves to the hard booze at nine o’clock in the morning. ‘It’s the jetlag, darling…’.

Boarding

Boarding for the flight starts one hour before departure from gate M 28. Boarding is done by zones, with zone 1 and zone 2 for the SkyPriority passengers boarding first.

And it looks like there’s been an aircraft change. And what a nice one it is too! Originally, when I booked this flight, it should have been operated by a Boeing B 777-300. But outside, staring my in the face in all her glory, in an Airbus A 380! I mean, I know the Business Class on this bird isn’t quite as fancy as that on the B 777-300, but I also have to say that since Airbus announced the end of production and Air France and Lufthansa announced that they were downsizing their respective fleets, every flight I can snag on one of these aircraft is a bonus. Of course, it also means that I’m determined to make sure I fly with every airline that operates the A 380 before they go out of service. Luckily, I don’t have too many left on the list.

The Cabin

The cabin is in a old fashioned 2 + 2 + 2 configuration and admittedly, there isn’t much privacy in the setup Air France has. There is no divider in between the seats and all the six seats in a row are aligned.

Storage space is also limited in comparison to the B 777 seat of Air France. There is obviously space to put things, but somehow most of that space is not really in a convenient position.

The seat is slightly angled, but it is still possible to sleep on your side or on your stomach without having to make any serious contortions.

One of the biggest problems of the Airbus A 380, which I think should be considered a design flaw, is that the aircraft is just so bloody quiet, even with the engines on take-off thrust. I mention this here because there are two Frenchman on this flight that are obviously determined to talk all the way to Dubai, which is six very long hours away. Throughout the flight, various passengers tell them to done it down, but apparently, it’s to no avail…

The Crew

The crew are what I have come to understand as being very typical of Air France crews. There friendly and efficient in their work, but there’s not much warmth in them – the service and their interaction with the passengers seems quite formal.

The Service

When I reach my seat, a big pillow, a thick blanket and a pair of slippers have already been placed at my seat. Once boarding is completed, the service on the ground begins. First, there is a drink service with a choice of champagne, water or fruit juice.

Shortly after, the vanity kits and the menus for the flight are distributed. And then eventually, thick hot towels are passed round and orders for the main course are taken.

The Meal

The meal service is always a highly enjoyable experience with Air France in that the quality of the food is normally very good and you certainly needn’t worry about going hungry. And today’s flight is no exception.

Amuse Bouche

For a pre-meal drink I have a Coke Zero, which is served with a small box of packed cranberries and cashews and a small ramekin with a beet mousse and cheese crumble.

First Course

The first course is a plate of sautéd shrimps with a mango tartare and a couscous with flowers, grapefruit and vegetables. The first course is served with a choice of either brown or white bread.

Salad

There is also a salad with pine nuts, served with a small bottle of olive oil mixed with balsamic vinegar.

Main Course

For the main dish I have the poached pollock with a curry and coconut sauce and Camargue rice.

The Cheese

Dessert

And finally, for dessert I go with the apricot tart and vanilla ice cream.

The meal is very enjoyable and flavourful. The mango tartare goes nicely with the shrimps and the pollock is flaky and juicy, and complemented nicely by the rice.

The Second Service

About one hour out of Dubai, the lights come on again and the second service begins. It’s really just a small snack and consists of a small plate with a small vol au vent, a piece of apricot pie and a chicken wrap.

Arrival

We touch down in Dubai at 23h05, twenty minutes ahead of schedule. We park on the non-Emirates pier, from where we have to take a shuttle train to the arrivals hall. Luckily, I reach the immigration just ahead of the rush hour, so at least I don’t have too long to wait there.

But there seems to be a problem with the baggage delivery. Or rather, it’s a bit unfortunate that they put the Air France flight as the same baggage carousel as the Lufthansa flight, because it means there are the combined bags of a whole A 380 and a B 747-400 to delivery onto the same belt.

Eventually, my suitcase arrives after a wait of 45 minutes. And then I head outside to grab a taxi to my hotel.

Here in Dubai I’ll be giving a course for Flydubai, which has become the newest airline to use the English language test for pilots I developed.

Swiss International Air Lines, Business Class – Airbus A 330-300: Dubai to Zürich

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Introduction

I check out of the Doubletree in Al Barsha at around 21h00 on Thursday evening and make my way to the airport for the flight back to Switzerland. The departure time is scheduled for 01h35. I really don’t like these flights that leave in the middle of the night. Especially when they’re as short as the one from Dubai to Zürich. By the time you step onto the plane you’re exhausted from a really long day and no matter what you do, it’s a fact that you’re not going to get enough sleep because the flight time is not nearly long enough…

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Check-in

SWISS checks in at Terminal 1, together with all the other foreign carriers at DXB. With the exception of the low-cost carriers and Hajj flights that is, which operate out of Terminal 2.

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SWISS is located on row 5. There are only two counters available: one for Economy Class and another for First Class and HON Circle passengers.

The Lufthansa Business Class Lounge

This is the first time I’m using the new D gates. The facility is rather nice, mainly because there are not as many people milling about as there normally are on the Emirates concourses.

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SWISS uses the Lufthansa lounge in Dubai. The lounge looks quite new and is designed in the typical Lufthansa corporate design. It’s a style that either you like or you don’t…

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The lounge is rather small and feels very cramped. So that eventually it gets too crowded for me and I decide to go for a walk through the terminal instead. Along the way, I come across these rather strange containers that I’ve never seen at any other airport. Apparently, if you have excess baggage, you can dump it in one of the containers for Dubai airport to dispose of. But I don’t get it. I mean, who would bother to make the schlep to get airside with an entire suitcase, only to dump it behind security? Is there something I’m missing here?

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The Cabin

I’m seated on 4A, which is one of the so called throne seats. Rows 4 and 5 are the first two rows of Business Class, located between the First Class cabin and the L2 galley. With only two rows, this mini cabin feels quite intimate and a lot quieter than the larger Business Class section behind the L2 galley.

The first thing I notice about the seat is that it doesn’t seem to have aged all that well. The seat and the cabin are well maintained, that’s not what I mean. But rather, the whole cabin and seat are starting to look a bit old fashioned.

Amenities

As for the amenities, there’s a vanity kit at my seat, a pillow and a towel. There have been some improvements here. The vanity kit is in the shape of an aluminium tin that is Victorinox branded. It contains lip balm, a toothbrush and toothpaste, an eye mask, ear plugs and socks. There are additional cosmetics in the toilets.

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But perhaps the most positive development for me are the blankets. They’re really quite nice and thick. And so’s the pillow.

The Crew

The crews are always SWISS’ weakness, I think. All of them have a rather disgruntled expression and not one of them seems to be overly enthusiastic about their job. There is no drinks service on the ground. Before we depart, the crew distribute flimsy scented hot towels. After that they pass through the cabin with the menus for the flight and the order forms for breakfast. I think this is a really good idea, because is significantly shortens the duration of the service in the morning, giving passengers more time to sleep.

As soon as we’re airborne, I extend my seat into a bed and go off to Noddy land.

The Second Service

I awake about seventy minutes out of Zürich, just as the meal service is about to start. So I quickly head for the toilets to change back into my normal clothes, ahead of the usual rush before landing.

The breakfast service consists of plain yoghurt, a bowl of fruit, two buns with butter and cherry jam, a glass of orange juice, a cup of coffee and the hot meal. The latter consists of a pancake filled with scrambled egg, a hash brown and some grilled veg and spinach. The bread is really good. But the egg/pancake thing has this very strange eggy flavour with a hind of plastic. It’s really not very good.

After the meal, I ask for a second cup of coffee, which one of the younger flight attendants brings me. I say ‘thank you’ but all I get in return is ‘I’m going to have to come back to collect that now…’. Was it something I said…?

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Arrival

Eventually we land just slightly ahead of schedule. It’s nice to be home again after two weeks. It’s also nice to be back in cooler temperatures again. Our flight ends at the E pier, from where you need to catch the underground metro to get to the main terminal area. But we’re only the second arrival of the day. So the train is not too crowded and immigration is swift.

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As soon as I collect my bags from the belt, I head out through customs and then one floor up, which is where the SWISS arrivals lounge is located. Luckily enough a shower room is available for me to freshen up before I head into the office. The arrivals lounge is nice and convenient. It’s also surprisingly empty and quiet this morning.

Conclusion

All in all, this wasn’t a bad flight with SWISS. I don’t think I’ll ever be fan but they got me home in one piece. But I wouldn’t go out of my way to travel with them. I think when I next fly to Dubai Emirates will be my first choice. Simply because Dubai is their hub and they therefore have the superior product on the ground. In addition, I also think Emirates provide the better on board experience. At least their crew aren’t so grumpy all the time.

Swiss International Air Lines, Business Class – Airbus A 330-300 Luxembourg via Zürich to Dubai

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Introduction

Today I’m on my way from Luxembourg to Dubai. As there are currently no direct flights between the two cities, I have a choice of connecting flights with either BA, KL, AF, LH, TK or LX. I’ve decided to fly SWISS this time, for the simple reason that their flight already arrives in Dubai at 20h45. Which is good, because from Dubai I’ll still have to travel all the way to Al Ain, where I’ll be giving a course starting early the next day. Al Ain is about ninety minutes away from Dubai by car.

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Getting to the Airport

Late in 2017 Luxembourg introduced a tram to the city. Right now it only runs along a short stretch of about 5km on the Kirchberg plateau. But this year the line will be opened up all the way into the city, and within three years it should also run all the way to the airport. Until then, to get to the airport by public transport I first have to get the tram to LUXEXPO, and then from there transfer onto the bus line 16. The journey from the Kirchberg to the airport takes no more than 20 minutes to complete.

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Check-in

I’ve already checked in on the SWISS app. I’m on 1A on the first leg and then on 4A on the second leg to Dubai. Security is quite busy this morning and the process in not really that well organised either. In any case, by the time I’m through security and take a seat by the windows overlooking the ramp, it’s just gone 09h15. One hour before boarding. Roughly around the same time I receive an text message from SWISS informing me that the flight to Zürich will be delayed by thirty minutes due to the late arrival of the aircraft in Zürich, coming from Paris.

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This all rather unfortunate of course, because even if the flight were on time, I only have 45 minutes to make the connection in Zürich. So this ought to be interesting… A bit later on an announcement is made that boarding for the flight is expected to start at around 11h10, with a delay of about forty minutes. I approach the gate agent and ask her about my connection, to which she answers that the information they received from Zürich is that all connections are guaranteed.

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Eventually we push back from the gate at 11h30, with a delay of just over one hour. The flight time is announced as forty minutes, which means we’ll be arriving in Zürich at 12h10, fifteen minutes before my scheduled departure time to Dubai.

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The Cabin

This is my first time on SWISS’s Bombardier CS300. Which isn’t that much of a big deal, given that the cabin is identical to that of the shorter CS100. To speed up the turnaround, they obviously didn’t bother to clean the aircraft, which probably explains why there are chunks of apple (I think) on the floor and pieces of red cabbage stuck in the seat.

The Crew

There are three crew on this flight. And I really must say they’re rather useless. At least the two males up front are. There’s also a female working the rear cabin, but I only notice her towards the end of the flight when she briefly visits the forward galley. But yeah, the other two? Totally vapid. The maître de apparently thinks it’s the height of sophistication to just nod at everyone and give them a curt ‘monsieur’, he doesn’t look you in the eye when he talks to you, smiling is apparently not part of his contract of employment and he quite obviously really couldn’t give a shit.

The other one is just a walking, talking cliché of a male flight attendant. Totally clueless and obviously far more invested in what’s happening on his mobile phone than in doing his job well.

The Meal

The meal service consists of three small ramekins, which is the standard on this flight. One is filled with a rice and vegetable salad and topped with bacon/duck/something unidentifiable.

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The second is fish mousse (I think, but I’m not sure).

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And the third one is the dessert – a tasty sweet white chocolate thing.

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No chocolates are served on this flight.

Missed Connection in Zürich

By the time we reach Zürich, we miraculously managed to increase our delay. We’re now running seventy minutes behind schedule. The maître de comes on the loudspeaker and advises passengers that those continuing to Montreal and New York will have a direct connection bus. He then gives a whole list of destinations, flight numbers and gates. But he doesn’t mention the Dubai flight once. When I ask him, he tells me that, strangely, he has not received any information about this flight. Which, in hindsight, is just a blatant lie.

Eventually we touch down at 12h20. As we taxi in I switch on my mobile to find a message from SWISS informing me that I’ve been rebooked on the Emirates flight in the afternoon. As if to add insult to injury, we’re parked on a remote stand. And once we come to a stop, it takes another five minutes for the stairs and busses to arrive.

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So instead of heading directly for the E gates, I exit through arrivals for Terminal A and then head two floors up and over to Terminal B for the Emirates check-in. The check-in agent prints my boarding pass and then sends me over to the Emirates counter to book the chauffeur service to take me from Dubai to Al Ain, which is more convenient than a taxi.

The Emirates Meal

I won’t bore you with yet another Emirates trip report. However, I’m glad to report that since my last journey with them, Emirates has finally changed the menu. So here it goes:

For a pre-meal drink I have a virgin cucumber and lime gimlet, which is very refreshing. The drink is served with a small dish of nuts.

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The First Course

For the starter I have the warm smoked salmon, which is served with fava beans. The salmon is a bit dry, but otherwise quite good. I don’t touch the beans though because I’m allergic to them. The starter is served on a tray that also includes a small salad and bread.

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The Main Course

For the main course I go with the chicken cordon bleu, which is served with pizokel and vegetables. Pizokel is a very Swiss speciality from canton Graubünden. It’s basically Switzerland’s answer to the German Spätzle. This dish is quite good. What I like in particular is that the food is still hot, and not just warm, when it is served.

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Dessert

And then for dessert I go with the chocolate mousse on a dark chocolate ganache and raspberry compote. Dessert is something Emirates does really well I think, and this one is no exception. It’s obscenely rich, with a dense texture that just melts in your mouth.

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Conclusion

Eventually, I arrive in Al Ain at 01h30 in the morning. I’m exhausted! Delays happen, and I can hardly fault SWISS for that. Also, they did proactively rebook me onto the very next departure to Dubai. So that’s something. Even so, I do feel that the delay was not handled very well. I got the distinct impression that the staff at the frontline – the handling agent in Luxembourg and the cabin crew – was not properly trained in dealing with such an irregularity. I think next time I’ll just book Emirates to begin with and save myself the agro…

Emirates Airlines, Business Class – Airbus A 380: Zürich to Dubai

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Introduction

The end of the year is quickly approaching and so it’s time for me to make my last business trip for this year. I’m on my way to Dubai again, this time to give a course for Emirates Airlines.

Getting to the Airport

I leave Winterthur on the 12h25 train to Zürich airport. The train is not very busy. It’s a sunny, warm day and it feels like a typical lazy Friday afternoon.

Christmas is already in full swing at Zürich airport, there are chandeliers hanging from the ceiling everywhere, with ornately decorated Christmas trees and even the occasional selfie-taking snowman thrown in for good measure.

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Check-in

Emirates clearly managed to get the best counters in check-in area 2. You can hardly miss them, seeing as they are located right opposite the escalators. There are two counters open for Business Class passengers and there is no queue when I check in just after 13h.

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Check-in is done by DNATA for Emirates in Zürich. The check-in agent is a friendly young lady. She sees my Maltese passport and tells me she knows the islands very well, because her husband spent two years living there. A few years back SR Technics opened an MRO in Malta and sent down expertise from Zürich to help build up the facility.

Airside

I still have one hour to go before boarding starts and I’m starving. So instead of taking the sky metro and heading across to the E concourse, I decide to have lunch at the main restaurant on the upper level of the airside centre. This restaurant serves typically Swiss fare. At least, it serves what tourists to Switzerland think is typically Swiss food.

I decide to go with the Wurst-Käse Salat, which is a cold dish made with pieces of Swiss cheese and Cervelat – a type of sausage. Their rendition of the dish is not entirely authentic I think. But it certainly hits the spot. Although that may also have something to do with the chips I ordered on the side…

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At around 13h45 I make my way across to the E concourse. The terminal seems very quiet and empty. You see, the Emirates flight leaves Zürich at the tail end of the lunchtime departure bank.

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Boarding

Boarding for the flight starts on time. The flight boards from two gates: E59 is the upper deck gate for Business and First Class passengers, while E67 is the gate for Economy Class passengers on the lower deck.

The boarding process is fairly calm and laid back, which gives me the opportunity to take a few pictures of my chariot from the glass encased airbridges.

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The Cabin

I’m sitting on 25K, which is the penultimate row in the rear Business Class cabin, which is smaller than the main cabin and only has five rows of seats. If you’re looking for peace and quiet, I really would not recommend row 25, because there is quite a bit of noise coming from the bar at the very end of the cabin. I’m on a day flight, so it’s not as though the noise will keep me from sleeping. But on a night flight I think I would be seriously annoyed.

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But the view of the wing is excellent…

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The Crew

The service on this flight is very polished. The crew are all very friendly and polite. One thing that strikes me though, is that the crew use red, iPhone-sized devices to take and check the status of passengers’ meal orders. I understand that it’s probably quite an achievement to organise the service on an aircraft the size of the A 380. But while this system seems to work quite efficiently, the downside is that the crew spend most of their time staring into the little devices as they pass through the cabin.

The service starts on the ground with the distribution of welcome drinks, the menu for the flight and a hot towel.

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The Meal

I’ve only just had lunch in the terminal, so I decide to just have the chocolate Brownie with the little éclair and caramel sauce, which really tastes very good. The sauce has a rich texture and the Brownie is moist and dense.

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The service looks very efficient and what ever you ask the crew for, you never have to wait for long for them to bring it to you. I also like that the crew serve drinks and smaller items from these round trays that they hold in one hand.

Eventually though, the service winds down and the cabin settles as we fly into the night.

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Amenities

On day flights Emirates only provides a pair of socks and eye shades at every seat. However, dental kits are available in the toilets. And I have to say, they really are very good kits with Colgate products.

Arrival

About an hour out of Dubai the crew come through the cabin with ice cream and the last of three scented hot towels handed out on this flight.

Our approach into Dubai is quite cool, as they bring us in from the northwest, to fly past the airport. On the downwind I can actually see the lights of the aircraft ahead of us lining up for arrival like a string of pearls. As we begin our turn to line up, I look back and see the lights of five aircraft following behind us.

Eventually we come to a stop at a stand on the A pier, which is not so good because it’s the remotest concourse from the terminal and you need to catch an underground train to get you to arrival and baggage claim. The good thing though, is that by the time I reach the conveyor belt, my suitcase has already been delivered.

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Conclusion

It really is interesting how our perceptions are influenced and shaped. I admit that I did think it was kind of cool to watch the spectators watching our aircraft taxi out for departure. The A 380 is the kind of beast that still has you stopping in your tracks to look at – because it is inconceivable that something that size should be able to fly at all.

But then, just over five hours later, you land in Dubai and your A 380 glides down the runway past a long row of other A 380 that are just standing outside the MRO facility waiting to be checked. And nobody turns a hair. In Dubai, the A 380 is just business as usual…

Emirates Airlines, Business Class – Airbus A 380: Dubai to Amsterdam

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Introduction

I awake to my 43rd birthday at five in the morning at the Sofitel Downtown Dubai. I’ve spent the whole week giving a course in Al Ain and now it’s finally time to head home. So I shall be spending a large part of my birthday on an Airbus A380 somewhere between heaven and earth. I could think of worse ways to spend the day…

Getting to the Airport

Emirates’ chauffeur service really works rather well and can be booked online when you make your flight reservation. From what I understand, there is a maximum range for the drop-you off/pick-up at the outstations, but from their hub in Dubai the service covers all of the Emirates.

One day before I’m scheduled to fly, I even receive a text message from Emirates to confirm the service with the time of the pick-up.

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The Sofitel Downtown is located on Sheikh Zayed Road, within walking distance of the Burj Khalifa and right next door to the metro station by the same name. The journey from the hotel to the airport will take you about 20 minutes by car. Although if you’re traveling in the evening, it is likely to be significantly longer with all the traffic. In fact, unless you are, like me, travelling in the wee hours of the morning, I really would recommend you take the metro to the airport instead and save yourself some serious agro.

By metro it’s 36 minutes on the red line from the Sofitel to the airport and a single ticket will cost AED14.

Check-in

Emirates has a dedicated terminal for First Class and Business Class passengers, which is fairly deserted this morning. Check-in is swift and my suitcase is tagged all the way to my final destination. There are not many passengers checking in at this time of day and half the check-in counters are closed.

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In contrast, the transit area is packed with bleary eyed transfer passengers –Emirates’ bread and butter – transiting through Dubai on the carrier’s morning wave.

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The Emirates Business Class Lounge

The flight today is leaving from the C concourse, which is in the original midfield terminal at Dubai and is thus much older than the A and B piers that were purpose built for the A380. As a result, there is no segregation between Economy Class passengers and Business Class/First Class passengers. It’s also quite a schlep from the security check-point to the C concourse.

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The Emirates lounge on the C concourse is much smaller than those on the A and B concourses too. It’s a bit gloomy and looks quite old-fashioned, although the latter can also be said of the other lounges, which are somewhat conservative in their design.

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Boarding

Boarding is from gate C25 and there is a long queue to enter the holding pen. Once boarding starts, Business Class passengers are invited to head one floor up via the escalators to board the upper deck of the aircraft.

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The Cabin

The aircraft deployed on the Amsterdam route do not have a First Class cabin. So upon entering the aircraft on the upper deck, you find yourself in the Economy Class cabin. During boarding this isn’t really such an issue, and the fact that the Business Class cabin is located in the aft of the aircraft means you don’t have half the aircraft filing past you through the cabin. However, it also means that when deplaning, Business Class passengers have to wait for most of the upper deck to disembark before they can finally get off the plane.

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I don’t much like the design of the cabin. The colours are not especially attractive, the faux wood panelling is just tacky and overall the cabin is starting to look a bit dated, especially when compared to what airlines like Air France or Qatar Airways offer these days. Even so, the layout of the seat is good and if you’re seated on an A or K seat, there is a lot of storage space. The A and K seats are also very private.

IFE

The Emirates ICE inflight entertainment system is just brilliant and offers a huge selection of films, television programmes, games, etc. As a rule, I don’t normally have any use for the IFE. However, on this flight, I manage to watch two Pirates of the Caribbean films (don’t judge, okay…) and a whole season of the Big Bang Theory.

The Crew

A while back I had the impression that Emirates went through a bit of a bad patch with their cabin crew and the on board service. I suspect their growth was so rapid that perhaps this may have had a negative impact on cabin crew training. But that appears to have been remedied and the crew on this flight, as on the outbound, are friendly and professional.

Amenities

On daytime flights, Emirates does not distribute amenity kits. However, socks and eye shades can be found in the seat and tooth brushes and shaving kits are available in the toilets.

The service before on the ground consists of a selection of juices and champagne for a welcome drink, the distribution of the menus and the rather nicely scented, thick hot towels.

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The First Service

On the morning flight leaving Dubai for Amsterdam there are two meal services. Immediately after take-off a light breakfast is served, which is delivered on one tray. It consists of

  1. a yoghurt,
  2. a raisin brioche,
  3. butter and jam
  4. a bowl of cold cuts, cheese and cucumber
  5. a choice of juices and coffee or tea.
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The Meal

Just over two hours out of Amsterdam the main meal is served, which is lunch. Much to my surprise, it’s still the same menu they were offering when I last flew with Emirates back in April this year.

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Back then, I had opted for the chicken main course, which was not very good. The two other options for the hot meal do not sound too appealing either. And so, instead, I decide to have two starters: the tomato soup and the fish appetiser.

The food is served on one tray and includes a small salad, a glass of still water and one roll. The crew pass through the cabin with the breadbasket during the service.

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The dessert is served separately once the tray has been cleared away.

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Conclusion

Emirates has managed to establish itself as the industry benchmark for comfort in travel, through a whole series of innovations in all service classes, both in the air and on the ground. However, on this trip I got the impression that their product is gradually starting to get a bit long in the tooth. The lounges are starting to look old-fashioned and dated and their Business Class cabin can no longer keep up with the competition either. I think they’re still a good airline, but I think they’re going to have to work a bit harder to make sure that stays that way. In future, they will not be able to rely solely on the reputation they have built for themselves over the years.

Other than that, I still think the Airbus A380 is ugly as sin. But the passenger experience remains impressive, each time I fly with this beast. Apart from the fact that it is truly is quite difficult to wrap your brain around the fact that something so big can actually fly, the sound in the cabin is just so quiet.

Emirates, Business Class – Airbus A 380: Dubai to Amsterdam

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Date: 07 April 2017
Departure: 08:50
Arrival: 13:30
Flight time: 6 hours 40 minutes
Seat: 12K, window

Introduction

I have just completed a course in Al Ain in the United Arab Emirates. The list of course participants includes an Emirati, two Australians, a Kiwi, one Zimbabwean, one Pakistani, two Indians, two Americans and two Brits. Which is pretty cool me thinks. All the people I met on this course were just so friendly and very welcoming. But I’ve been travelling for two weeks now, having previously done a course in Luxembourg before coming straight to the Gulf. So I’m glad to finally be on my way back home again.

Getting to the Airport

I have ordered the Emirates limousine service to pick me up from the Doubletree in Al-Barsha, which is located behind the Mall of Dubai. The service can be ordered online under the ‘manage my booking’ section of the Emirates website or otherwise via the app. You only need to select your hotel from a drop-down menu and Emirates will suggest a time for the car to pick you up to be at the airport at the latest two hours before departure.

The limousine service is available at both Amsterdam and Dubai. However, as I will continue from Amsterdam back to Basel later on today by plane, I only needed the service to get me from the hotel to Dubai airport. The type of car you will get is subject to availability.

Check-in

Thirty hours before departure I receive an e-mail reminder from Emirates informing me that check-in is now open. I am seated on 12K, which is a window seat. The check-in process works really well and the upload of the boarding pass to my passbook is seamlessly.

Emirates is an airline of superlatives. Where other carriers have a dedicated Business Class check-in area, Emirates and its own dedicated Business Class terminal with its own security screening facility and immigration.

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My flight will be departing from gate A23, which is on the pier that was purpose built for the A 380. From security you need to catch an underground train to reach the A concourse.

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The main transit area is on three levels. The lower level is for Economy Class passengers, the mid-level for First Class passengers and the top level for Business Class. This means that apart from the fact that you will not need to mix and mingle with the travelling riffraff, you will also be able to board the aircraft directly from the Business Class lounge.

The Emirates Business Class Lounge

The term ‘lounge’ is relative for the likes of Emirates. Given that it sprawls across the entire length of the A pier, I’m not even sure you can still call it a lounge. It certainly does not feel like a lounge and it’s not exactly cosy either.

The facilities in the lounge are very good though. There is a fully equipped business centre, numerous buffets with a good selection of hot and cold dishes, newspapers and showers (expect long queues though). The toilets are nicely appointed and clean and Emirates provides toothbrushes and shaving kits. Complimentary wifi is available throughout the lounge.

The style of the lounge is rather old fashioned and dated, it reminds me a lot of the lobby in a hotel you might find in the States.

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Boarding

I arrive at gate A23 at 07h25. Most of the passengers have already boarded. So I can take my time to snap a few pictures of my chariot to Amsterdam this morning.

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The Crew

I step aboard the aircraft, the cabin attendant looks at my boarding pass and says: ‘Bongu, Sur Agius! You must be Maltese too’. She points me in the direction of my seat at 12K, wishes me a good flight and tells me she’ll come check up on me once we’re in the air.

Throughout the flight she comes by to check that everything is okay and that I have everything I need. We chat about Malta, Emirates and the likely imminent demise of Air Malta. I know it’s just something small but I think it’s kind of nice that the flight attendant acknowledged also being Maltese. It lends the whole experience a more personal touch.

The Cabin

The seat is comfortable in the sitting, lounging and sleeping positions and if you’re seated by the window on the A 380, there is ample storage space. Emirates or Airbus have taken full advantage of the curvature of the aircraft’s hull by installing bins on the side. There is also plenty of storage space in the seat itself.

There is the small bar installed at every seat which contains a selection of soft drinks and juices. Other than that, every seat has an AC power outlet and HDMI and USB port. The seating configuration is 1 + 2 + 1. For a single seat you have a choice between and aisle seat and a window seat. Personally, I much prefer the window seats. Not only because of the view, but also because these seats feel way more private.

All in all, I think the Emirates seat on the A 380 is well designed, practical and very functional. The only thing I don’t like is the design. The faux wooden panelling on the cabin walls and the seat just looks really very cheap and quite tacky actually.

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At the rear of the Business Class cabin there is the infamous Emirates lounge. I admit it does look rather cool and certainly makes you realise just what a beast the A 380 is. However, it does tend to get rather noisy at the back when the bar is busy, so if peace and quiet is what you’re after, you may want to sit far, far away from the bar area.

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I am very impressed by just how quiet the cabin is during the flight though.

There are twenty two cabin crew aboard the flight today. The atmosphere in the cabin is pleasant and relaxed and the crew take good care of the passengers.

The service begins with a welcome drink of freshly pressed orange juice, water, apple juice or champagne. Next come the menus and the scented hot towels.

Amenities

Blankets and pillows are on the seat as I board the aircraft. The mattress is stowed in one of the lockers for my seat.

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Emirates does not provide vanity kits on day flights. But everything you may need and that you would normally find in a vanity kits is available from the crew upon request or in the lavatories. Socks and eye shades are placed at every seat.

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On the way down to Dubai from Amsterdam I was on the night flight that leaves Amsterdam at 21h50. The vanity kit I was given is Bulgari branded and contains a toothbrush with Colgate toothpaste, tissues, a comb, a shaver and shaving foam by Gillette, as well as a range of products of Bulgari’s Essence de Thé noir which is a very heavy scent that seems to be very popular in the Middle East but probably gives most people a seriously bad headache.

The First Service

On flights departing Dubai in the morning, a continental breakfast is served with orange juice and tea or coffee right after take-off. The tray contains:

  1. Swiss Emi apricot yoghurt.
  2. A croissant with butter and Hero strawberry jam.
  3. A small dish of cucumber, chicken breast, cold cuts and cheese.

The trays are served individually and the crew make repeated rounds with the breadbasket.

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The Meal

About two hours and thirty minutes out of Amsterdam, the second service begins, which is in fact the main service. The cabin attendant suggests I should try one of their mocktails. Eventually I can’t decide, so I tell her to surprise me. When she returns a few minutes later, she has both an apple spritzer with mint and an orange fizz made of orange juice and ginger ale. She tells me she’s decided I need to try both. Okay, thanks! The drinks are served with a bowl of warm nuts.

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The menu is rather extensive and there are three options for the first course, main course and dessert.

The First Course

For the first course I have the salmon roulade filled with cream cheese and served with seared tuna, smoked halibut and asparagus with a lemon sauce. The first course is served on a tray with a small mixed salad and a warm bun. The flight attendant also comes by offering slices of warm garlic bread.

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The Main Course

For the main course I have the roast chicken in a pepper coulis, which is served with baked potatoes and broccoli. This is, admittedly, rather bland and quite vile. The pepper coulis tastes of nothing, the potatoes are like pulp and feel like sand in my mouth and the chicken is giving off such a strong smell I don’t even touch it.

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Dessert

For dessert I have the chocolate cheesecake with raspberries and vanilla custard, which is rather tasty.

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The meal concludes with a scented hot towel and a box of chocolates.

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Arrival

We arrive in Amsterdam fifteen minutes behind schedule. Apparently there had been some delay in leaving Dubai as two passengers and their luggage had needed to be offloaded for health reasons.

Transfer in Amsterdam

In Amsterdam Emirates uses the end gate at the F pier. From here it’s a short walk to the new centralised security checkpoint. It’s fairly quiet and I’m the only person there.

From the security checkpoint its another ten minutes to Schengen immigration.

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Conclusion

So far I have tried three Middle East carriers: Emirates, Oman Air and Qatar Airways. Of the three I think Qatar Airways is definitely the one that offers a very polished service and a truly premium experience. Oman Air is kind of nice too and is a bit of a boutique airline, if there is such a thing, which is a nice way of saying they sometimes seem slightly amateurish in the way they run their operation. Which just leaves Emirates. Truth be told, I don’t quite get the fuss people always seem to make about them. Admittedly, they have a few nice perks like the limousine pickup or the direct access to the aircraft from the lounge and the crews seem professional and personable. But even with all that I think it’s quite apparent that theirs is a product designed and intended for mass production. It’s not elegant and it lacks finesse. Don’t get me wrong, from the passenger’s perspective I think Emirates are okay. I just don’t think they’re any better or worse than any of the others.

Oman Air, Business Class – B 737-700: Dubai to Muscat

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Introduction

This has been an interesting stay in the United Arab Emirates. On Friday we completed a course in Al Ain, which is in the Emirate of Abu Dhabi and lies about ninety minutes by car due east of Dubai, close to the boarder with the Sultanate of Oman.

Al Ain is very different from the hustle and bustle of hectic Dubai. The entire region is much greener, it is less densely populated and the sand dunes have a spectacular red hue that the sand is the area around Dubai does not have. Al Ain is not really a tourist destination, mainly due to the fact that it is nowhere near the sea and there are not really that many things to do.

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In Al Ain I stayed at the Hilton. It is not a bad place to stay, although it is somewhat disconcerting how empty the place is. The hotel also functions as the city’s local recreational facility, and thus boasts a fully equipped gym and a lap pool of 25 metres.

On Saturday morning, my colleague – the valiant and intrepid M. – and I decide to head for Dubai. Our flight will be leaving from Dubai on Sunday morning at 10h00. Originally we had planned to stay in Al Ain until Sunday and leave the hotel at around 05h30 in the morning to be at the airport with enough time to spare to bring back the car. But then the course participants told us all sorts of stories about the horrific traffic in the Dubai area, until eventually we decided to spend our last night a bit closer to Dubai airport.

Getting to the Airport

Transport: Rented car.
Journey time: 30 minutes.
First we need to fill the tank before we return the car. We pay AED75 for 43 litres, which is roughly CHF20. Just in case you were wondering, in Switzerland you would have to pay something to the tune of CHF68 for the same amount of petrol…

The journey to the airport is pleasant enough. The traffic is still light, but I suspect it will be picking up shortly. We drop off the rented car at Parking A2, on the departures level opposite the terminal.

Check-in

Location: Oman Air operates out of Terminal 1 at Dubai airport, which is the facility most carriers use. Terminal 2 is used by Flydubai and a few others.
Counters: The Oman Air counters are located on row E. There are four Economy Class counters and two Business Class counters.
Check-in for all flights opens three hours before departure, which means we are still a few minutes early, thanks to the expert driving skills of the valiant M (Let me just say it was one of those moments when you see your entire life flashing by….).

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At 07h00 sharp two young ladies appear to start check-in for the flight. I am quickly issued my boarding passes and an invitation to the Gulf Air lounge. My suitcase has been tagged all the way to Zürich.

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The Lounge

Location: Just past gate C22.
Type of Lounge: Gulf Air lounge.
Facilities: Toilets and showers in the lounge.
Internet: Free wifi available in the lounge. The password is signposted throughout the lounge.

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Boarding

Dubai airport uses a closed gate system. Subsequently, my boarding pass states that boarding for the flight will begin at 09h00, one hour before departure. But in actual fact, 09h00 is just the time the gate opens.

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The Cabin

Configuration: 2 x 2.
Pitch:
40 inches.
Width: 21 inches.
Facilities:
None.
Audio and Video: Not available.
Seat: There are twelve seats on three rows in Business Class on the Boeing B 737-700. It is nice to travel on a narrow-body with a dedicated Business Class cabin and seat, even if the flight time from Dubai to Muscat is only a short forty minutes.

The seats are in leather, or probably plastic that looks and feels like leather. Given the hot temperatures in this part of the world, this is not necessarily the best idea, seeing as leather does not really ‘breathe’ and has a tendency to leave you hot and sticky.

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The Crew

There are two cabin crew working the Business Class cabin today. Their manner is what I would call business friendly. But in a way, you cannot really blame them for that. With a flight time of only 45 minutes, they are all too busy trying to serve a full cabin of twelve passengers in time.

It is very hazy here in Dubai today. In fact, the visibility already started deteriorating the previous evening. As a result, there is a bit of a queue for departure and we are number nine in line. It is really interesting to see how ATC sets up the aircraft for departure in Dubai. Aircraft are lined up simultaneously on four taxiways in parallel on both sides of the active runway.

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Eventually, after waiting in queue for about twenty minutes, we take-off in an easterly direction with a delay of one hour.

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The Meal

Welcome drink:

A selection of water and juices. I have the lemon and mint juice, which is very refreshing.

Once the doors close, the crew pass through the cabin offering fresh dates and Arabic coffee.
Hot Towel: There is a choice of hot or cold towels. Both of which are very lightly scented.
Meal: There is a choice of two main dishes.
Delivery: Individual tray service.
Type of meal: Lunch.
Meal:

  1. Mixed salad with feta, cucumber and bell peppers.
  2. Tortellini filled with meat on a cheese sauce with tomatoes, broccoli and pumpkin.
  3. Cheesecake for dessert.
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The meal is very tasty. More than anything though, I am amazed that Oman Air not only provide a choice of main course on a sector of only 45 minutes, but that they also offer a hot meal as one of the choices!

Halfway into demolishing the cheesecake, the seatbelt sign goes on again and the pilots informs us that we have started out initial descent into Muscat.

The weather in Muscat is pretty much the same as in Dubai. It is a balmy 25 degrees Celsius with low visibility due to the haze. In Muscat, the new terminal infrastructure is quickly taking shape. The construction of the terminal appears to be finished, it is now only a question of putting in the fittings. We land on the newly built runway, which runs in parallel to the existing one but on the other side of the newly built apron. Out taxi time to the old apron, which is still in use is about 5 minutes.

Transfer in Muscat

In Muscat there are no air bridges, so all passengers have to be transported to the terminal by bus. There is a dedicated shuttle bus for Business Class passengers only. I always find it a tad uncomfortable on Oman Air to watch one of the flight attendants rush to block the Economy Class passengers from disembarking before all the Business Class passengers have left the aircraft.

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