SAS, Business Class (operated by Air Baltic) – Airbus A 220-300: Oslo to Paris Charles de Gaulle

Introduction

Today I’m on my way from Oslo to Paris. I exit the hotel just after six in the morning and make my way across the road to the terminal.

Departures are on the upper floor of the building. The check-in hall is an enormous, cavernous space. At six in the morning the place is not very busy.

I print my own baggage tag at one of the multi-purpose self-service machines and then head over to the Star Alliance Business Class drop-off. Behind check-in is a long corridor that leads to the security checkpoint. Along the way, I stop at the Dr. Dropin test facility to get the mandatory PCR test out of the way.

There is a dedicated fast track for Business Class passengers and the process is swift. OnceI’m airside, I’m still in the domestic part of the terminal. The border crossing to leave the country is to the right.

The SAS Gold lounge

SAS has a lounge in both the domestic and international part of the terminal. They are both one floor up from the common airside area.

Business is obviously still slow, because the Business Class lounge is closed off and not in service. Instead, all passengers are invited to use the Star Gold lounge.

There are plenty of seating options, and the lounge is nearly empty during my stay.

There is a nice selection of cold breakfast dishes available from the buffet. Just a word of warning though. Coffee is generally dreadful in Norway, and the SAS Gold lounge is no exception.

The terminal is very generously laid out, with lots of space and enough place to sit.

Boarding

Our departure is scheduled for 07h55, with boarding supposedly starting at 07h25. Eventually we start boarding at 07h40, which is no big deal, because there are only 32 passengers on the flight.

The cabin

The flight today is operated by a wetlease from Air Baltic with one of their Airbus A 220s. The aircraft is a stark contrast to the old and tatty looking B 737-700 I flew into Oslo on yesterday.

The A 220 really is such such a lovely aircraft from a passenger’s perspective. It’s spacious and so quiet. Of course it helps that the flight is not even half full. Air Baltic only has a row 1 on the starboard side of the aircraft, as the opposite side of the cabin is occupied by storage space. Thus, on the port side, row 2 is the first row of the cabin.

In the middle of the row of three there is a large, removable table, which is very convenient.

Leg space on row 1 is good.

Once we move off stand, our first stop is the de-icing station. It’s an interesting operation they have going on here. They are de-icing six aircraft at a time, and the process only takes a few minutes to complete.

Once we’re airborne, we’re treated to some spectacular views of the vibrant sky.

The crew

The crew have also been leased in from Air Baltic and they’re a lot more engaging than the SAS crew I had yesterday. They take their job seriously and tend to passengers’ needs in a charming and old-fashioned way.

The meal

Okay, this really is abissmal. Shame on you SAS! The flight attendant enters the cabin and inquires if there’s anything I’d like. I request an orange juice and a coffee. Juice is not available, but instead the flight attendant offers me an orange and mango smoothie. And that’s it. She moves on to the next row.

On her way back to the galley I hail her down and shyly inquire if there’s actually anything to eat. To which she replies that they had been informed by SAS that food for passengers was only on request and not actively offered. She tells me she’s happy to bring me something if I like. Then minutes later she’s back with my hot breakfast…

I think not even the Italians have pizza for breakfast, and they invented the bloody thing. But apparently that’s the only ‘dish’ the crew have on offer.

Well that was surprisingly disappointing… With the meal out of the way, I sit back, read, and enjoy the views outside.

Arrival

We land in Paris with a slight delay, caused by the defrosting before departure. The flight ends at terminal 2D. Terminals 1 and 3 at Charles de Gaulle airport are currently still closed.

The wait for the suitcases to arrive is very short. I guess that’s one of the few advantages of the pandemic and the result of there being less travellers.

From terminal 2D I walk to the railway station between terminals 2E and 2F and grab a Roissyval train to Roissy-Pole, which is the airport’s ground transportation hub and the location of all the airport hotels.

Conclusion

What on earth was that? It’s kind of tragic that the only good thing about this flight was that it was not operated by the carriers that should have been doing the flight. If this is seriously SAS’s idea of a European short-haul Business Class product, then I have to say I think it really sucks. Their only saving grace was that the flight was operated by Air Baltic.

I’m definitely not impressed with the two flights I took with SAS on this trip. And I’m certainly going to try to avoid them in the future. Definitely not worth it!

Scandinavian Airlines – Boeing B 737-700: Trondheim to Oslo

Introduction

The city of Trondheim is beautifully located and elegantly laid out. About three hundred years ago, most of the city was gutted by a huge fire which destroyed a large part of the original city. In the aftermath, the city employed the services of a French architect to help with the reconstruction of the city. Hence, its main throughfares are wide and have the look and feel of French boulevards.

Following the unification of Norway, Trondheim became the capital city of the kingdom for a time. Which is why one of the city’s main attractions, the Nidarsdom cathedral, is often also referred to by Norwegians as the heart of Norway.

When I visited in January, dawn was not until eight in the morning, and by 15h30 it was already pitch dark again. I would like to return to Trondheim some day in the summer, when it’s not so cold and not so dark…

Where to stay

In Trondheim I’m staying at the Radisson Blu Trondheim airport, because that’s also the location of the course I’m giving. Of course, staying in town would have been nicer. But it’s a 38 minutes commute from the city out to the airport.

The Radisson Blue is literally right next to the passenger terminal. A walkway connects the hotel to the airport at ground level, which brings you straight to arrivals.

Check-in

Check-in and departures are loctaed one floor up from arrivals, on the first floor.

Alas, the SAS app really is complete and utter crap. Nothing works, it’s unreliable, user unfriendly and completely lacking in any useful information. My flight is scheduled to depart Trondheim at 19h15. But the link on my lock screen is showing a departure time of 19h55.

It’s only just gone 17h05. I’m early. So I contact the SAS service desk and inquire about the reason for the delay, and if perhaps there might be a possibility for me to take an earlier flight to Oslo. I’m not holding my breath though, because the ticketing agent looks like a very unhappy bunny. In fact, she doesn’t even bother to answer. Which is why I’m even more surprised when eventually she grunts something I cannot decipher and hands me a boarding pass for the flight at 17h45. “Suitcase” is the only thing she says to me, which I take to mean that she wants me to put my luggage on the belt for her to label it. Brilliant, boarding starts in 15 minutes.

I’m not sure if it’s due to Covid or just the fact that we’re still only in the first week of January, but the airport is really not very busy at all.

There’s even a fast track for security, although it hardly seems worth the effort at such a small airport.

There is no lounge at Trondheim airport. Most of the regional airports in Norway don’t seem to have a lounge.

Just as I arrive at my departure gate, the inbound flight from Oslo is pulling up onto its stand. Today’s flight is operated by a Boeing B 737-700 still in the old livery.

Boarding

Boarding is via electronic gates. First, there is a call for members of the SAS frequent flyer programme to board, followed by a general boarding call for everybody else. The load is very light this evening. I count 32 passengers.

The cabin

I’m not quite sure how they do it, but somehow the cabins always look grimey on the SAS short-haul fleet, and I’m not even sure why. I think it’s partly to do with the lack of colour and the really boring grey everywhere, a lot like Lufthansa. But the aircraft also tend to by rather filthy, and this one is no exception.

Initially, I’m seated on 2F and there’s a guy sitting on 2D. However, once boarding is completed – which doesn’t take long – I switch to 4A and have the whole row to myself.

Every seat comes with its own USB port. Leg space is good on row four.

“All by my seeeeelf, do wanna be all by myseeeeeeelf…”

Once boarding is done, our first stop is the de-icing pad for a little pre-departure defrosting.

The flight time is announced at forty minutes.

The meal

SAS has a rather strange fare and service concept on short-haul flights, which I’m sure is easy to understand if you’re willing to invest the time to investigate. Having said that, I’m not really sure how conducive it is to business for an airline, if your products are obscure and difficult to differentiate. In any case, I don’t know for sure what class I’m travelling in. So let’s just call it the allows-you-to-rebook-to-an-earlier-flight-and-gives-you-free-snacks class. Basically, you can select everything that’s on the buy on board menu and get it for free. I have a small bottle of apple juice.

And some salty roasted cashews.

Arrival in Oslo

We land in Oslo on time and taxi to our stand at the domestic pier. The weather is much betterthis time around than when I first arrived in Norway.

My suitcase is surprisingly quick to arrive. Tonight I’m staying at the Radisson Blu Oslo airport. As you exit from baggage claim, turn right and head for the exit. Keep on going, cross the road and then you’re already standing in front of the passage way that leads to the hotel.

Conclusion

Usually I have at least a short section on the crew of the flight in my posts. However, in this case, I really wouldn’t know what to say. They were all friendly enough, but otherwise not really outstanding. Perhaps the flight just wasn’t long enough. Perhaps one should also factor in that in Norway, flying literally is a lot like getting on a bus. However, I cannot help feel that SAS is heading for some serious issues. More and more, they have started outsourcing their short-haul operations to other carriers, basically because they are able to operate at a lower cost. In doing so, SAS is seriously putting itself at risk of losing sight of its own identity.