KLM Cityhopper, Economy Class – Fokker 70: curtain call

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INTRODUCTION
This post is not so much about the flight experience – after all, KLM has received its fair share of coverage here over the years. No, today marks the end of revenue service for the Fokker 70 with KLM Cityhopper.

I managed to take no less than 90 flights on this little aeroplane. I experienced one burst tyre and three rejected take-offs on the Fokker 70. And so I figured it might be nice to send this sturdy and reliable workhorse a last salute before the curtain call.

Today will be my 91st flight on the F70. It will probably also be my last.

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LOUNGE
Fortunately, the Swissport lounge in Basel has an open air terrace from which you have some good views of the runway and the approaching traffic. It’s quite breezy this afternoon. But hey, it’s not every day you have to say farewell to an old friend…

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My flight arrives in Basel with a slight delay. As the aircraft turns off the runway it comes into earshot and I am greeted with the familiar whining sound of the Rolls Royce Tay engines. This is where it starts to dawn on me that I’m probably going to miss this noisy little bugger.

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BOARDING
Most stands at Basel are open, which is of course good news for me. There is a buzz of excitement at the gate and most of the Dutch passengers on the flight today are aware of the fact that they are becoming a part of history by taking this flight. And so, rather than having to feel self-conscious about taking pictures, I actually find myself having to elbow my way in between the Dutch grannies to get a good spot.

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SERVICE & CREW
The crew are obviously in a good mood and this last flight is a special event for them too. During the turnaround they can be seen walking around the aircraft taking pictures and selfies as a souvenir.

Once we’re on board, the captain comes on the speaker to welcome us to ‘the last Fokker 70 flight out of Basel with KLM. Ever.’ Apparently, our particular flight will do another short hop to Hannover later on, and that will then be it. It’s quite sad actually.

THE CABIN
The one thing I think I will always remember about the F70 is the noise of the ventilation system, which sounds as though it were directly linked to the engines. When ever the engine thrust is increased, the volume of air being pushed through the ventilation system increases too, producing roughly the same effect you might achieve by turning on your hair dryer to full volume and pointing it directly at your ear from a distance of about 1 cm…

Other than that though, the cabin is in good condition. KLM has taken good care of these aircraft and the facelift the cabin received just a few years back certainly gave the Fokker 70 a new lease on life. 

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ARRIVAL
We land in Amsterdam with a slight delay and are then treated to the grand tour of Amsterdam, otherwise known as a Polderbaan arrival. As we turn the corner, the Fokker Farm comes into view, which is apparently the colloquial term for the ramp on which the KLM Cityhoppers are usually parked. The other seven remaining F70s are already here too. The crew of one of the aircraft is just disembarking, all of them taking pictures. And as we pass them, they all send us a cheery wave.

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The usurper

CONCLUSION
And so comes to an end my farewell trip on the Fokker 70. The aircraft is being replaced in the fleet of KLM Cityhopper with the Embraer 175, which is definitely newer, quieter and probably more fuel-efficient than the old Fokkers. From a passenger’s point of view though, I think the Embraer 175 can hardly match the Fokker for comfort.

Later on the same day operations will come to an end with the arrival of the last Fokker 70 flight from London Heathrow. The British capital was deliberately chosen for the last flight because the very first international revenue service of a Fokker aircraft on behalf of KLM had also been to London, back in 1920. And then the Fokker 70 will be relegated to history.

Good bye Fokker 70. And thanks for all the memories!

http://news.klm.com/the-fokker-70s-final-commercial-flights/

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KLM, Economy Class – Boeing B 737-800: Copenhagen to Amsterdam

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INTRODUCTION
Time to head back home to the sweltering heat and humidity that is summer in Switzerland. Still, it was nice to escape the heat for a few days and the forecast is that the weather will start to cool down again over central Europe anyway in a few days.

GETTING TO THE AIRPORT
The journey by train from Malmö to Copenhagen airport takes thirty minutes to complete and will set you back SEK150 for a second class, one way ticket. The trains run frequently and are quite reliable.

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I arrive at Copenhagen airport and the escalators taking me up from the platform spit me out right in the middle of Terminal 3. You know those moments we’ve probably all had, when you look at something and just think ‘what on earth were they thinking…’? That is very likely to happen to you at Copenhagen airport. Terminal 3 is the railway and metro station, Star Alliance check-in and arrivals all in one. As a result, the place is always crawling with people and it’s hard to get through, even if you’re not dragging a suitcase behind you.

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But at least the airport authorities have identified the problem and both Terminals 2 and 3 are currently in the process of expansion, making the airport look more like a building site than an aviation hub.

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CHECK-IN
KLM operates out of Terminal 2 in Copenhagen. I’ve already checked in using the KLM app for the flight, so upon entering the terminal I can go straight through to security.

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KLM status cardholders are entitled to use the Fast Track at Copenhagen airport, which really is convenient as the lines for standard security are very busy.

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LOUNGE
KLM uses the CPH Aviator Lounge, which is a contractor lounge. The lounge is divided into two areas. The larger area is to the left and looks very crowded. To the right there is separate lounge, which is slightly smaller and much quieter. It also has good views of the apron.

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The lounge is nice and the interior decorators were definitely tapping into that whole Scandinavian design vibe when designing it. There’s even a fake fireplace and mantle piece.

The food options are good too, with a wide selection of breakfast options – things like cold cuts, cheese, different types of bread and pastries.

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BOARDING
Boarding starts slightly behind schedule. Apparently the aircraft was already late coming in and with the full load on the in- and outbound, turning around is taking longer than anticipated.

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SERVICE & CREW
I think this is the first time I have a crew that isn’t up to the usual KLM standards. It was bound to happen one day… One of the things that always strikes me about KLM is the professionalism of their crew and the level of standardisation they achieve in their on board product. But today’s crew just seem a bit out of it. The purser is more or less improvising with the delivery of the safety on board instructions and it shows. Which rather unfortunate of course, because if even the crew can’t be bothered enough to deliver the instructions properly and conscientiously, they can hardly expect the passengers to take them seriously…

Later on, once the service begins, the lady on the first row of Economy Class asks for a Coke with ice, to which the flight attendant initially replies that he has Coke but no ice. Later on though he does bring her to Coke with ice from the Business Class trolley, which gives the impression that he couldn’t be bothered initially but then changed his mind.

But at least the views outside are nice.

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THE MEAL
With a flight time of only one hour, the service consists of a small box containing a piece of buttery cake and a cup of still water. In addition, the crew make a separate drinks round.

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ARRIVAL
Eventually we land at 13:20, with a few minutes delay. A while back Amsterdam overtook Frankfurt in terms of passenger numbers and to be honest, I think it’s starting to show. The terminal is seriously overcrowded and the C dock is definitely not wide enough to accommodate all the passengers passing through it. We shall see what happens.

CONCLUSION
Perhaps I am being persnickety (to use one of the favourite words of the valiant M.) in my criticism of the KLM crew on this flight, and I’m aware of the fact that none of the things they did and that I mentioned in this post are overly bad. I’ve certainly experienced much worse on other airlines. I think it’s just that, having gotten used to their reliable service over the years, it comes as a bit of a surprise to be confronted with a crew that is not up to the usual standard I’ve grown accustomed to from KLM.

KLM, Economy Class – Boeing B 737-700 & Fokker F 70: Zürich to Luxembourg via Amsterdam

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INTRODUCTION

This way the world ends.
Not with a bang but a whimper.

– T. S. Eliot

Don’t worry. I’m not feeling suicidal. It’s just that this shall be my last trip for this year and after that I will not have a single PNR open. No future reservations. For the time being at least. Of course, I am aware of the fact that this series of trip reports on my last trip of 2015 should be something spectacular, something flashy and fancy. But it’s not quite like that.

GETTING TO THE AIRPORT
Transport: Train.
Departs from: Winterthur Station.
Arrives: Zürich Flughafen.
Journey time: 13 minutes.
Frequency: Every 20 minutes, the nonstop trains run at 25, 28, 55 and 58 past the hour.

My flight will be leaving at 17h30, with boarding scheduled for 17h00. So I leave the office at 15h40 to catch the direct train 15h55. I like this time of year, when the sun remains low above the horizon all day and casts melancholy shadows.

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Surprisingly, when I arrive at Zürich airport, the place if fairly quiet. I have already checked in online, using the KLM App. But before I go through security, I have an errand to run. I want to get some pralines for my business partners in Luxembourg.

Personally, I think Läderach make the best chocolate out there. Forget about Cailler, Lindt or Belgian chocolate. Läderach makes them all look like amateurs. At Zürich airport their shop is in Terminal A, opposite the entrance to the centralised security check facility.

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BOARDING
Priority boarding: Available.

By the time I get the chocolate and I am past security, it is already gone 16h30. My flight will start boarding in less than half an hour from gate A 83, which is at the far end of the A concourse. Also, in my old age I find that I am increasingly bored by airlines lounge. It is much more fun to sit in the public area, watching the world go by. So from security I head straight for A 83 and park myself in a good place for some serious people watching.

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Boarding for the flights starts five minutes ahead of schedule. The flight is not full and the captain is eager for us to get away as quickly as possible to avoid a bank of fog that is rolling in from the north.

CABIN
Configuration: 3 + 3 in Economy Class. There are 132 seats in total.
Seat: 6A, window. The first four rows of the cabin are Business Class, although on today’s flight there are only three passengers sitting in the forward cabin.
Pitch: 33 inches.
Width: 17 inches.
Inflight entertainment: There is a console in the armrests to select channels and regulate the volume. However, I am not even sure the aircraft has video screens.

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The flight this evening is not full, so the maître de comes on to make an announcement that for weight and balance reasons, all passengers are required to take the seat they were assigned at check-in, despite the many empty seats. Quite frankly I think this is a load of bull. I can imagine that the distribution of passengers may make a difference on a small aircraft like the ATR-42 or the Saab 2000, but I hardly think it matters on an aircraft the size of the B 737-700.

Fortunately, the Platinum fairy has worked her magic again at check-in and the seat beside me stays empty. If you are interested in airplanes like me – you may have guessed – 6A is a good seat. You have an aligned window which provides some good views of the engine and wing.

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In any case, we push back on time and then make the short taxi to runway 28. We are number five for departure and the mist is coming in pretty thick by this time.

THE MEAL & SERVICE
Type of meal: Dinner snack

As this is an evening flight, KLM has the decency to serve a small cheese sandwich as a snack. What I like in particular, is that it is always a Dutch cheese they use for the sandwich and there is usually a brief explanation about what kind of cheese it is in the box in which the sandwich is served. Today’s cheese is a Beemster.

To drink with that I have a coffee and a glass of still water. Note that KLM will only provide sparkling water in Business Class, but not in Economy.

The meal hits the spot nicely and just a short while after I finish, it is already time for us to start our descent into Amsterdam.

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TRANSFER IN AMSTERDAM
We land on the famous Polderbaan that is runway 18R. It is the runway that is farthest away from the terminal area and the apron. After landing on the Polderbann it is another fifteen minutes of taxiing before eventually we arrive on our parking position at the C gates.

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By the time I disembark I have a bit more than one hour before boarding for the flight to Luxembourg begins. I am also hungry. So once more I decide to ignore the lounge and instead head up one floor from the central airside plaza to the food court.

Just in case you are interested, there is a central check-out area for the entire food court, where you pay for your purchase. I could really murder a hamburger right now, so I make my way over to Burger King. The queue is long but at least it moves quickly. There is also a Sbarro’s serving Italian food as well as a restaurant serving Asian and Dutch specialties.

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THE FLIGHT TO LUXEMBOURG
There is not really anything much to say about the flight to Amsterdam, except that it is very short, with a block time of only forty minutes. Boarding is from a remote stand and the flight is not overly full.

As a Platinum member I can select the emergency exit at no additional cost, so I am seated on 11A, which is the window seat on the emergency exit on the row of two seats. The seat next to me stays empty.

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Despite the very short flying time, KLM provide a snack on this service, which consists of a small packet of English crisps and pre-packed Turkish still water.

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ARRIVAL
We arrive on time. I only have hand luggage with me on this trip. So as soon as the bus drops us off at the terminal, I head upstairs, through arrivals and then head one floor up to take a taxi to the Doubletree in Domeldange.

Just so you know, in case you are contemplating taking public transport. First of all, the airport bus runs to the centre of town. So if you are staying at the Doubletree, you would first need to grab a bus to Hamilus and then from there catch the bus line 5 to take you to the Doubletree, which will take for ever. Secondly, you can purchase tickets on board most public transport in Luxembourg, except  the airport bus, and there is no machine for you to purchase tickets at the airport either. Which is just all sorts of awkward.