Austrian Airlines, Economy Class – Embraer 195: Vienna to Basel

Introduction

Today I’m on my way from Vienna to Basel. My flight departs at 17h40 and the hotel refuses to grant me a late check-out. So I exit the SO/ Vienna just after 12h00 and make my way to Wien Mitte railway station to dump my suitcase and bag in a locker. It’s only ten minutes on foot from the hotel to the station. You could take public transport instead, but I suspect that would probably take longer.

Once that’s settled, I decide to pay a visit to Schloss Belvedere, which houses an extensive collection of paintings by Gustav Klimt.

On my way back to Wien Mitte I make a brief stop at the Konditorei Oberlaa for a last helping of Kaiserschmarn, a kind of fluffy shredded pancake served with jam that has comfort food written all over it.

Getting to Vienna Schwechat airport

From Wien Mitte there are frequent trains to Vienna airport. The journey will take about 25 minutes and costs EUR4.80 for a single trip for one person. However, if you’re travelling with somebody else, you already qualify as a group, in which case the fare is only EUR5.20 for both.

“Europe without Greece is like partying without drugs”. Indeed, it’s very patriotic and I think the Greece ministry of tourism should adopt this as its new slogan…

Check-in

Austrian Airlines check in at Terminal 3. I’ve already received my boarding pass online, but I still need to check in my suitcase. Austrian Airlines’ self-check in process for Economy Class passengers is easy to use and has clearly been planned carefully. As you come off the escalators that lead up to departures, there is a large area with very easy to use scanning machines.

You scan your boarding pass and the machine will ask you to confirm your name. Once that’d done, the baggage label is printed. The queue for the fast bag drop is long, but at least it moves quickly.

At the counter where a check-in agent once used to sit there is now another scanner. You place the suitcase on the conveyor belt, scan the bar code on the label, and that’s it. I like!

Airside

The airport is fairly busy this time of day. The other terminals in Schwechat have been shut down due to the pandemic, so Terminal 3 is now handling all the traffic – and it’s rather a tight fit. Eventually, I find a place to sit at the very last gate on the Schengen pier. As it happens, this is where the Ryanair flight to Thessaloniki is about to board. And I really must say, it’s rather entertaining. The gate agent is, with all due respect, a complete and utter bitch and the way she treats the passengers boarding the flight is nothing short of outrageous. I mean, seriously? You have to be really hard up financially to be willing to put up with this level of verbal abuse. I think given the choice I would prefer not to travel at all than have to endure this kind of treatment.

This is something I have never been able to understand about the business model of many of the low cost carriers. Yes, their prices are amazingly low sometimes. But irrespective of how high or low the price for the ticket is, people are still paying their good money to avail themselves of a service. The amount they paid should not determine the level of service they receive. And it certainly should not determine how rudely they are treated by the staff. Of course the saying goes that you get what you pay for, and if the likes of Ryanair are not willing to pay for polite and properly trained staff or handling agents, then that’s just too bad. But I disagree. The simple truth of the matter is that an airline such as Ryanair simply doesn’t care.

Boarding

Boarding for the flight starts with a slight delay and takes seemingly for ever to complete. This is largely due to the fact that in Austria it is mandatory for passengers to wear FFP2 masks. Every passenger wearing a standard issue surgical mask is stopped by the L1 door and given an FFP2 mask to wear instead, which they must put on in front of the cabin crew before they are allowed beyond the galley into the cabin.

The crew & service

The crew are quite friendly and warm, which is rather unusual for Austrian Airlines. The purser is clearly trying to respect all the rules in place, and while I personally think she should be commended for that and for putting the passengers’ health first, I think we also need to acknowledge that in Europe the lack of harmonization between countries is a huge pain in the ass and makes it near impossible to travel between countries without breaking at least one rule or other.

Arrival

Eventually we land in Basel after a flight time of one hours and ten minutes. The cabin crew announce that deboarding will be by seat numbers. Passengers should remains seated until their row is called. In theory, it may make a lot of sense to deboard the plane in such a way. But in practice the sad truth is that it is completely useless: Basel airport is on French soil and has a French and a Swiss sector. There is one long corridor that connects the arrival gates to the head of the terminal building and immigration. Even though Austria and France are both part of the Schengen treaty, France has suspended the free movement of persons, which means that they have reintroduced border controls. This does not apply to Switzerland. But the exit to Switzerland is only at the very end of the corridor, meaning there is no way for passengers entering into Switzerland to bypass the queues for immigration for France. Regrettably, we land right after two full easyJet Airbus A 320s, and the queue for immigration is endless. It takes me forty minutes to reach the head of the queue. At least by the time I arrive at the luggage belt, my suitcase is already there.

Conclusion

So, I’ve now done six flights with Austrian Airlines in short succession. On a positive note, I’m very much impressed by the quality of their food. It should not be taken for granted these days to be given a hot meal in Business Class on a short sector of only one hour. Other than that though, I found their service a bit lacking and seriously inconsistent. First, I really think it wouldn’t hurt Austrian Airlines to provide at least a bottle of water to passengers in Business Class as a kind of welcome drink. Second, I find it rather interesting that on all six flights I took, an announcement was made that deboarding would be done by seat rows, from front to back. But in fact this was only enforced by the crew on the last flight. My point is not whether or not the procedure makes sense. I just find it rather unprofessional to make such an announcement and then very obviously not give a rats bum. Austrian Airlines are okay, and their network to southeastern Europe is extensive. Other than that though, they’re hardly worth bothering with.

Austrian Airlines, Business Class – Airbus A 320: Tirana to Vienna

Introduction

Originally, when I booked this flight, it should have been operated by an Airbus A 321, with a departure from Tirana at 17h00. But then, a few weeks later I receive a schedule change from Austrian Airlines, informing me that the flight would now be operated by an Airbus A 320 and that the departure has moved forward to 15h00.

As the course I was giving was at the airport itself, I’m pretty much up to date with all the movements. It seems that Austrian has replaced the A 321 with two flights. One is an Airbus A 320 that leaves at 15h00, and the other is an Embraer 195 which departs five minutes later.

Getting to the airport

There’s a lot of excitement in Tirana this morning, because German Chancellor Angela Merkel is visiting on her farewell tour of the Balkans. As a result, the authorities have shut down all the access roads to the airport for road traffic. Nobody gets in, and nobody gets out. But luckily for me, it’s only a short distance from the facilities of the Albanian ANSP to the terminal, and it’s a lovely day for a walk anyway.

Check-in

The airport is a lot busier today than it was the last time I was here a week ago at three o’clock in the morning. In fact, I’d say the terminal facility is way too small for the amount of passengers it handles.

The girl at check-in has some serious Dr. Jekyll and Mr Hyde issues going on. When I reach the counter, the guy checking in at the counter next to me has scattered a ton of suitcases all over the place. He’s basically blocking three check-in counters but using only one. My check-in agent gives me the sweetest smile and welcomes me to Austrian Airlines. Then she turns to face the guy with the many suitacases and basically just rips him a new one in Albanian. I have no idea what on earth she says to him, but by the time she’s done, I’m really starting to feel sorry for the guy. Still, it brings the suitcase issue under control again…

Tirana Airport Business Class lounge

The queue at security is long, but it moves quickly and the staff are very efficient. Once I’m through, I head one floor up to the Business Class lounge. It’s already gone 13h30 and I haven’t had lunch yet.

The lounge offers a nice selection of snacks, soft drinks and warm drinks. I’m not sure if alcohol is available too. Lavatories are available on the premises and are very clean. Complimentary wifi is available in the lounge, with the password marked all over the place.

I ask the lady behind the buffet if she can just give me a bit of a taste of the Albanian dishes, which apparently means everything in copious amounts. I end up with three plates. On the picture below you see pickled peppers filled with soft cheese, some shredded bell pepper, a healthy dollop of fresh cheese and another dollop of ajvars. Her English is about as good as my Albanian, but she makes it clear that the idea is that you mix the cheese with the ajvars and smear it on bread. Not in the picture are the plate full of bread and another plate with a cheese borek and a spinach borek that have been warmed. That should tie me over for the next week…

Boarding

Boarding already starts at 14h15. Even though it says 14h30 on the boarding pass. I get the feeling the ground staff are planning ahead in case there are any delays caused by all the diplomatic traffic. There’s a military Learjet from Macedonia and a Serb Embraer, in addition to Mutti’s Airbus of the Deutsche Bundeswehr.

The first bus departs just as I exit the terminal, but at least we’re allowed to wait outside in a closed off area for the next bus to arrive.

Most passengers are either making a mad dash to board the aircraft, or trying to capture a picture of the German Bundeswehr jet. My attention is immediately drawn to the completely white, non-standard engine cowling. What’s up with this bird?

The cabin

In the cabin there’s also something slightly different about this bird. First, the fittings on the seats are in silver colour, and not the usual Austrian Airlines red. And secondly, the Austrian Airlines logo is missing from the right bulkhead. There’s a passenger missing and the crew are busy preparing the cabin for our departure, so I don’t want to pester them by asking about the aircraft. There are three rows of Business Class on this aircraft, and there is one other gentlemen in the forward cabin with me.

The crew

The crew on this flight are usual mixed bag, which seems to be normal on Austrian. Again, it’s just a small thing, but I really think it would be kind of nice to ask passengers if they’d like something to eat first, and not just dump the tray in front of them, whether they like it or not.

In any case, departure is to the north, flying directly towards Albania’s beautiful coastline. It’s a brilliant day for flying and visibility is excellent. About ten minutes into the climb, the captain comes on the mic to inquire if a certain passenger is on board. He explains that the second aircraft is delayed on the ground because of a missing passenger, and the handling agent figured he may have boarded the wrong aircraft ‘by accident’. Well that’s comforting…

The meal

After all the food in the lounge, I can’t honestly say that I’m still hungry. But goodness, the chocolate mousse cake for dessert sure looks tasty. And I mean, I didn’t have anything sweet in the lounge. It would be just such a shame to waste it. Oh, f*%@ it…

Now this dessert is really something. It’s very, very rich and sweet. The first spoon has my heart racing! But it really is just so good.

And just in case I haven’t had enough chocolate yet, the crew pass through the cabin with farewell chococolates as we start the descent.

Arrival

Our arrival route into Vienna takes us past the airport on the downwind, to make an approach from the north. The light and shadows of the clouds dancing on the ground make the landscape look as though it has been painted on an enormous canvas.

We park on a remote stand. But at least this time the bus brings us to the head of the concourse, so we won’t have to walk that far.

Getting into Vienna

Next week the autumn semester starts and my life basically comes to a grinding halt until the end of the semester just before Christmas. So I figure I might as well break the journey and spend a few days in Vienna on a kind of mini-vacation.

To get into town, the train is probably the fastest and cheapest option. There are regular trains that run to either Wien Hauptbahnhof or Wien Mitte. The journey takes about 25 minutes to complete. There is a dedicated airport train called the CAT. However, apart from the fact that it’s currently not operating, it’s also outrageously expensive and really not worth the extra price.

Austrian Airlines, Business Class – Airbus A 320: Vienna to Tirana

Transfer in Vienna

My flight from Basel lands just after 21h00 and I now have one hour to make the connection to Tirana. As my blog is getting a bit heavy on the Austrian Airlines posts, and it’s dark outside with not much to see anyway, I figured I’d just post an abridged post here with only the most important information.

Austrian Airlines Business Class lounge

Austrian Airlines has a Business Class lounge in both the Schengen and non-Schengen areas. Luckily for me, I decide to head for the Schengen lounge to grab something to eat before I do anything else, and then go through passport control after. And what an excellent choice that turns out to be! The Business Class lounge in the non-Schengen area is only open in the mornings from 07h45 to 13h30.

The cabin

This evening’s flight to Tirana is operated by an A 320. There are three rows of Business Class and only four passengers. I’m seated on 1A, but to be honest, I’m not a fan. The pitch on row 1 is not as good as on row : it’s impossible to stretch my legs because of the bulkhead. But I can’t strecht them sideways either, because the tray on row 1 is stowed in the arm rest, which therefore cannot be raised. So overall, I’m feeling a bit like an unhappy Pretzel.

The crew

The crew on this flight are not exactly gushing, but they are polite. However, they make quite a few announcements about Covid, the correct use of the masks and how to disembark once we reach Tirana – and then go on to immediately violate their own recommendations and not follow through with what they advised passengers to do.

As it turns out, the crew of this flight operates the Tirana rotation as a kind of split shift. Meaning that the same crew that arrives with this flight at 00h15 will also be returning to Vienna on the same aircraft that departs at 04h25. And I know this, because they’re in the same hotel as me and I hear them requesting a wake up call at 03h10. To be honest, I think if that were me, I really would not be all that motivated either.

The meal

Without even asking any of the passengers if they’d like to eat, the crew rather unceremoniously plonk a tray of food in front of each passenger. I’m not complaining, because while I think that Austrian’s cabin crew training is seriously lacking, catering is obviously something they do really, really well. I mean, what other airline will serve you a hot meal on a flight with a block time of only 75 minutes?

Tonight’s offering is Paprika chicken with Spätzle.

And a passion fruit panna cotta for dessert. The crew also pass through the cabin twice with the bread basket. Both the main and the dessert are excellent. The chicken sauce is rich and creamy and the Spätzle have retained their chewy fluffiness. Perhaps they could do some work on presentation though, because the dessert looks a bit forelorn on the large plate.

Arrival

We land in Tirana at 00h15. We’re on time, and for a change there is no queue at immigration. Withing minutes I’m at the luggage belt waiting to pick up my suitcase, which duly arrives after only a very short wait.

Austrian Airlines, Economy Class – Embraer E195: Basel to Vienna

Introduction

It’s Sunday evening and I’m on my way back to the airport to give a second course in Tirana. After last week’s experience on Wizzair with Satan’s army of burping and crapping infants, I figured I would go for something a little more civilized this time and travel with Austrian again. It’s not the most exotic flight connection, but hey, my options were rather limited.

Check-in

I’ve checked in online, but I still need to make a stop at the counter to drop my suitcase. I’m carrying a ton of paper, and I’ve already got a back ache just from carting my stuff to the airport. The Star Alliance carriers have their own dedicated counters. There is one Business Class and one Economy Class counter open. Both of them are deserted when I arrive.

Airside

Security is such a delight at Basel airport these days. The fact that you can just walk up without any queues and without having to witness the stupidest specimens of humanity as they make their way through the beeping security gates is something I will one day be telling my grandbabies about. This is the stuff legends are made of.

I find myself a seat next to where the Easyjet flight to Hamburg is boarding and entertain myself watching human nature unfold. It’s quite entertaining, really. And then I come across this guy. I know it’s rude to surreptitiously take pictures of random strangers, but… get a load of this: Easyjet-proof trousers. Take a closer look. The man has an iPad stashed in the upper pocket of his cargo pants, and a 5dl bottle of water in the lower one. Not in the photo are the complete works of William Shakespeare and Moby Dick in his right pocket. And no ladies, he’s honestly not that glad to see you, he just figured he’d also try taking his grand piano aboard as well by shoving it down his front… seriously?

Well that was fun. With the grand piano safely on its way to Hamburg, I make my way to gate 46, from where the flight to Vienna will be boarding.

Boarding

As you can see in the photo above, the passengers on the arriving flight disembark via stairs. They are taken to a waiting bus that brings them to arrivals. Strangely, once that is done, the stairs are removed and the airbridge is attached for us to board through. I’m not quite sure what this is all about, but I assume this still has to do with the French government’s decision to suspend the Schengen treaty not quite so temporarily.

Oh yeah, and the lights in the airbridge aren‘t working, which gives me the opportunity to take the photo below. I kind of dig the haunted ‘I could see a light at the end of the tunnel and a feeling of calm came over me’ effect.

The cabin

The seats on Austrian’s Embraers are very comfortable. I am sitting on row 4 and the seat pitch is excellent. Even with my rucksack stowed under the seat, I still have plenty of space for my legs and to wiggle my tootsies.

The crew

My only interaction with the crew on this flight consists of the disinfecting towel I am handed as I board the plane. That’s it. Everything on Austrian is buy on board, except for the farewell chocolate at the end of the flight.

I’m starting to think that the crews on Austrian Airlines tend to be rather unpredictable. Which is really just a euphemism to avoid having to admit that this lot are not exactly a credit to Austria’s reputation for outstanding hospitality.

Once we’re airborne, the inflight service, such as it were, begins. Which means the curtain separating the Business Class cabin is drawn by the crew. Is it me, or does the picture below remind others too of some old biddy’s bloomers hung out to dry? I mean, why bother if this is the best they can do?

Arrival

The flight time to Vienna is one hour and ten minutes, and we land on time just after 21h. I now have one hour to make my connection to Tirana, which should give me enough time to discover a few more things about the airport that I don’t like. I know, I’m really turning into a right grumpy bastard in my old age…

Austrian Airlines, Business Class – Airbus A 320: Vienna to Zürich

Transfer in Vienna

Nothing about Vienna airport really makes any sense. And sadly, the impression you get is that the airside facility was built with everything but the passenger and the usability of the terminal in mind. My aircraft from Tirana parks at a remote stand, which means we are taken to the terminal by bus. But instead of dropping the passengers off near the beginning of the pier, which is where the security checkpoint and passport control are located, the bus driver only drives a few meters and then has us disembark at the very end of the concourse. From there, it’s a long schlepp to immigration and the Covid certificate check, before eventually, you arrive at the very beginning of the pier and the queue for security.

The Austrian Airlines Business Class lounge

The Austrian Airlines lounge is behind security, but in the completely opposite direction to the Schengen gates on the F pier.

The lounge is already quite full when I get there. The food options are rather nice, though. Other than that, the interior design is quite cheap. The seats in the dining area are covered in plastic fake leather and aren’t really all that comfortable either.

Boarding

Eventually, I leave the lounge to walk around a bit and stop me from falling asleep.

The cabin

I am seated on 2F. There are five rows of business class for a total of twenty seats. On this flight, only eight seats are occupied. And funnily enough, I’m the only passenger seated on the right side. I’m guessing the other passengers all chose to sit on the left to get a better view of the alps en route.

The crew

The crew on this flight are all female and very friendly. They’re all smiles and are engaging with the passengers. Unlike SWISS, Austrian does not offer any pre-departure drinks or refreshing towels.

The meal

As soon as the seatbelt sign is turned off after take-off, the maître de springs in to action in the galley. The curtain is closed, but I can hear her pottering around in the galley as she loads the hot meals into the trolley. But then suddenly, there’s this terrific crash as the whole trolley tumbles backwards. The flight attendant opens the curtain with a horrified expression on her face and simply mutters: “Na, jetzt is mir der Trolley umgfallen…”. It seems like an odd thing to say because the crash was so loud that I’m pretty sure they heard it all the way back in Vienna.

Eventually, the crew manage to get the trolley upright, but most of the food has spilled. I really feel for the cabin crew, because she’s obviously distraught and so embarrassed. She keeps passing through the cabin apologizing and explaining that she can’t possibly serve the meal, as “so was gibt’s nicht amol bei der Rynair”… Clearly, to her Ryanair is rock bottom and if not even they would serve such a messy looking meal, then she certainly won’t either in Austrian Business Class. She’s really quite funny in her state of upset.

Eventually, we agree for her to just give me the hot meal and a coffee. It just wouldn’t be very gentlemanly really, to lick the yoghurt of the tray… The hot meal is an omelet with cheese served with spinach.

To conclude the meal, the crew pass through the cabin offering small chocolates. They’re not as good as the Swiss ones, but they rarely are.

Arrival

We approach Zürich from the East, which brings us in right over lake Constance. It’s a gorgeous day for flying.

The maître de welcomes us to Zürich amid more profuse apologies at having ruined breakfast. She insists that in all her career, this is really the first time this has ever happened to her. I feel quite sorry for her, because she’s clearly very upset.

Zürich airport is very empty and quiet when we land. Even after all these years, I still think it’s impressive to think that we touched down on runway 16 at 09h00, and by 09h13 I was already sitting on the train home!

Conclusion

Catering is, and has always been, one of the airline’s strongest points. And today’s two flights from Tirana to Vienna and then on to Zürich were no different – despite the mishap with the trolley. To serve a hot meal on a flight of barely one hour is certainly not bad at all and definitely a lot more substantial than anything I was expecting. On the other hand, I think it’s a shame they won’t even place a bottle of water at every seat as a pre-departure beverage.

The crew were very nice, which is a pleasant surprise. In the past, I’ve had crews on Austrian that were really just plain rude. For Tirana, I really think Austrian has the best and most frequent connections. Which is why I chose them. However, if it weren’t for their extensive eastern European network, I don’t think I would go out of my way to actively seek them out for my next trip. I find the whole experience a bit bland, and the unpredictability of the crew doesn’t help. I wouldn’t intentionally avoid them though, either.

Austrian Airlines, Business Class – Airbus A 320: Tirana to Vienna

Introduction

I’m not really sure what made me think a departure from Tirana at 04h25 in the morning would be a good idea. But here I am at 03h00 in the morning, walking the short distance from the Hotel Airport Tirana to the terminal building. Still, at least this way I’ll be back home by 11h00.

The terminal building is small and compact, with departures and check-in on the left side, and arrivals on the right side.

Check-in

Check-in for the flight to Vienna is already open. And much to my surprise, there’s even a manned Business Class desk that isn’t being laid siege to by a hoard of unruly Albanians who, I’m am finding out, really have a very, very strong aversion to queueing of any sort.

The Tirana Airport lounge

Security and immigration are painless. There are hardly any passengers this time of the morning.

So I decide to investigate the Business Class lounge, which is open at this ungodly hour, even if I only have about 15 minutes before boarding begins.

The lounge is nice enough and looks fairly new. There’s a buffet with pastries and sandwiches to choose from, and there are more dishes in the kitchen, that are available on request from the staff.

Boarding

Boarding starts at 03h55. Our aircraft is parked rather far away, which is why we’re being bussed to our remote stand.

The cabin

There are three rows of Business Class, for a total of 12 seats. However, only six of them are occupied. The cabin looks neat and tidy and the splashes of red in the Austrian sign on the bulkhead or the seat covers and seat belts make the cabin look a lot less shabby than Lufthansa’s.

Leg space on row 2 is very good and I am able to stretch my legs easily.

Service

There are four cabin crew on today’s flight, and all of them male. They’re business friendly, I’d say. Not very warm or genuine, but not rude either. There is no pre-departure drink. Passengers are just handed a disinfectant towel as they board.

Breakfast

Given the flight time of only one hour and ten minutes, I’m surprised they’re actually serving a hot meal on the short hop to Vienna. There are no options. Despite it’s rather unappealing appearance, the hot meal is rather good.

Croque monsieur with turkey ham.

Fruit salad.

A very creamy and fluffy yoghurt.

The potion that gives life.

Warm croissants.

During the meal service, the crew make multiple runs through the cabin with the breadbasket.

Arrival

The flight passes very quickly. At some point I think I even nod off to sleep. We touch down in Vienna at 05h40 and make our way to a remote stand. I now have a little less than two hours to make to connection to Zürich.

Austrian Airlines, Economy Class – Bombardier Q400: Zürich to Lugano

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Date: 31. August 2016.
Departure:
09:35.
Arrival:
10:10.
Flight time:
35 minutes.
Seat:
15F, then 9A.

map

Introduction

Lugano airport is located in a narrow valley, closed in by steep hills on three sides. In addition, the lake just south of the airport puts further limitations on the length of the runway. As a result, even SWISS’ Avro RJ100 is still too large and too heavy to operate safely in and out of Lugano. For a while, service to and from Lugano were operated by Darwin on behalf of SWISS. But then once Darwin was rebranded as Etihad regional, there was no way the relationship could continue and eventually, the route was taken over by Austrian Airlines who operate the Q400 on the route.

And so I find myself on my way to Zürich early on a Sunday morning to catch an Austrian Airlines flight from Zürich to Lugano.

Getting to the Airport

Transport: Train.
Departure: 06h33 from Basel Main Station.
Arrival: 07h47 at Zürich Flughafen.
Journey time: 1 hour and 14 minutes, including the transfer at Zürich Main Station.

Check-in

Facilities: Web check-in via the SWISS app. Check-in for the flight opens 24 hours before departure. Advanced seat reservation is possible against payment on the SWISS website or web app.

The Passbook app does not really work well for SWISS. The whole point about Passbook should be that the boarding pass appears on your lock screen. So that you only need to swipe the screen to display the pass, rather than having to type your PIN code each time. But for some reason that never seems to work with SWISS.

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The Lounge

Location: Upper level of the airside terminal.
Type of Lounge:
SWISS and Star Alliance Business Class lounge operated by Swissport on behalf of SWISS.
Facilities:
Toilets and showers, computer workstations, newspaper rack.
Catering: For a change, there is a fairly decent breakfast spread, with different types of bread, cold cuts, Müsli and a fruit salad.
Internet:
Available in the lounge and in the terminal, courtesy of the airport authority.

At least for once the place is empty and looks fairly tidy. Two things strike me as I wolf down my croissant. First, the lounge is starting to look dated. SWISS’ branding has not really aged very well and what was once cool simplicity is starting to look worn and plain drab. And secondly, have the staff here actually received any training? None of them are actually doing anything. Instead, two of them are discussing a roster swap while the three Latinos are having a bit of an argument in Spanish about some guy who is, and they all agree here, a bit ‘tonto’ and a bit ‘loco’. Seriously? If it were not for them, the place would be nice and quiet…

Boarding

We are boarding from gate A55, which is a bus gate on the ground floor. I count 40 passengers on the bus, which is more than I had been expecting for such a flight on Sunday morning.

The Cabin

Configuration: 2 + 2.
Seat: The Q400 has a seating capacity of 76 in Austrian Airlines’ configuration.
Pitch: 30 inches.
Width: 17 inches.
Facilities: None to mention really, but there is a coat hook.

Originally, I am on 15F, which is a window seat. But the guy next to me seems to be needing a lot of space, which is kind of strange considering he is not really such a big guy. But fortunately for me, there are still a few rows left empty by the time boarding is completed. And so I move forward to 9A, which is also a window seat.

There is a Business Class cabin on the aircraft. Business Class seats have a headrest cover, which the Economy Class seats do not have.

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Seatmap courtesy of seatguru.com

The Crew

There are two cabin crew working the flight today. The flight is operated with Austrian Airlines crew, which is why the two ladies are dressed in that carrier’s rather trashy red uniform.

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The Meal

Type of meal: Snack.
Meal:

  1. Still water (a Swiss brand)
  2. Small bar of chocolate.

To be honest, I am rather surprised they serve anything at all, given that the flight time is only 30 minutes. But in any case, the chocolate hits the spot nicely.

Arrival

We fly a circuitous route around the mountains on our descent into Lugano. Eventually, we fly into the valley from the south, coming in over the lake. We then make a wide left hand turn to line up with the runway and land in a southerly direction.

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‘Dinky’ is the best word I can think of to describe Lugano airport. It is just so small. It is probably one of the few airports I have ever been to where you can get the entire arrivals and departures areas in one shot.

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Austrian Airlines, Economy Class – Airbus A 320: Vienna to Zürich

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Date: 08. July 2016
Departure:
16:00
Arrival: 17:05
Flight time: 1 hour 5 minutes
Seat: 18A

map

Introduction

Vienna is a very pleasant place to be. The city is laid out very generously and the many buildings that date back to the city’s imperial history are quite splendid. And so I decide to walk to the academy this morning.

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At noon the course comes to a close and according to the original plan, I should now be heading home to Switzerland. But something has cropped up and I urgently need to be in the Canary Islands by Saturday morning. Given that the course in Vienna only ends at noon, my best option is to return to Zürich on the Austrian Airlines ticket I am holding and then to continue to Spain from there.

Getting to the Airport

Transport: Train – CAT nonstop train or the suburban line 7.
Journey time: 16 to 25 minutes, depending on which train you take.
Departs from: Wien Hauptbahnhof.
Arrives: Wien Flughafen.
Frequency: The CAT departs at 06 and 36 past the hour from the city.
Cost: EUR4.30 for a oneway ticket.
The CAT train that makes the journey from the city to the airport in only 16 minutes and will set you back EUR12 for a oneway ticket or EUR19 for a return.

Check-in

Location: Terminal 3, counters 331 to 368.
Facilities: Airport check-in, self-service check-in, online and app check-in.
Counters: There are separate counters for Business and STAR Gold passengers.

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Airside

By the time I reach the airport it is already 14h30 and my flight to Zürich is expected to start boarding at 14h55. So I quickly drop off my suitcase and head for security. Fortunately, the airport is not very busy at this time of day and there are no queues at the bags drop off or at security. I shall be eating the on the plane, so I figure I might as well skip the lounge and go straight to the lounge.

Boarding

Separate boarding for Business Class passengers, status card holders, families with children and passengers requiring assistance. Once they are all on board, there are not that many passengers left really… There is a slight delay for the boarding process to commence, and as a result we loose our original slot for departure. Eventually, by the time we push back from our stand we are already running a bit more than thirty minutes late.

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The Cabin

Configuration: 3 + 3
Seat: The Airbus A 320 has a seating capacity of 168 in a mixed Business Class/Economy Class configuration.
Pitch: 30 inches.
Width: 18 inches.
Facilities: Reading lamp and air vent. No power outlets and no overhead screens.

The Crew

There are three female and one male cabin crew on the flight to Zürich this afternoon. The three ladies are very friendly and obviously get along with each other. So the atmosphere in the cabin is relaxed and laid back. The male cabin crew also seems friendly, but very serious and reserved.

The Meal

For EUR15 you have the possibility to pre-order a meal on European flights in Economy Class, and there is a wide selection of hot and cold dishes available. Catering for Austrian Airlines is provided by Do&Co.

  1. Chicken Schnitzel
  2. Potato and cucumber salads
  3. Bread
  4. Chocolate mousse
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This meal really is just so good. Seriously, the chicken has miraculously managed not to dry up completely and the cucumber and potato salad is really tasty. But the piece de resistance is certainly the excellent chocolate mousse. It is so rich and creamy!

Arrival

I normally do not recognise all that much on the ground. But today I am lucky and we are treated to an excellent view of the city of Schaffhausen and the Rhine Falls nearby.

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Eventually we land with a delay of fifteen minutes. By the time I have retrieved my suitcase, it is already 17h30. I now have just over one hour to dump this suitcase in a locker and retrieve my rucksack from another locker I deposited it in before I left for Vienna.

Austrian Airlines, Economy Class – Fokker F 100: Munich to Vienna

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Transfer in Munich

Transferring in Munich is easy enough. My flight to Vienna will be leaving at 19h25 and is boarding from gate G 38.

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Boarding

Available but a bit useless. The first boarding call is for Business Class passengers and Senators only, which seems a bit superfluous given that a bus will be taking us to the aircraft. So priority basically means that you get to choose the best seats on the bus…

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The Cabin

Configuration: 2 + 3
Seat: 15A, window seat on the row of two. The seat looks rather nice and the dark colours give the cabin a very classy appearance. It looks as though Austrian has refurbished its F 100s. The overhead bins for example have a much more modern look and feel compared to KLM’s F 70s. Having said that, the capacity of the overhead bins is limited in comparison to KLM. And as a result, this being a full flight, passengers and crew are having difficulties finding enough space in the cabin to store the copious amounts of luggage people have carted on board.
Pitch: 30 inches.
Width: 17 inches.

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The Crew

There are three female cabin crew on this flight. And to be honest, all three of them exude the warmth and charm of a corpse. The most senior one of the three witches of Eastwick is standing at the door to welcome passengers as they board. At least that is what I think she should have been doing. But in actual fact she is standing there eyeballing the passengers with this serious couldn’t-give-a-fuck expression on her face. She also seems to have lost her ability to speak somewhere along the way. I say ‘hello’ when she looks at me and I all I get in return is another glare and silence. Oh yes, she’s definitely a really class act this one.

The Meal

The meal consists of a small packed of savoury biscuits and a cup of still water.

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Arrival

Fortunately, our flight time is only 40 minutes and we land in Vienna right on time at 20h20. Unfortunately, it is going to be yet another bus to the terminal. I wait for all the other passengers to disembark before I get up to collect all my stuff and put on my coat. Obviously, by this time the bus is completely packed. There are still passengers standing around on the apron trying to figure out where to sit. And that includes me. Not that the crew or the bus driver could give a shit.

Getting to the Hotel

I shall be leaving Vienna again fairly early tomorrow morning, so I will not bother to go into the city. The NH Hotel is located just a short distance from the terminal and is easily accessed via the subway that leads to the airport’s railway station. Just follow the signs marked ‘Hotel’.

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Conclusion

Lufthansa, whatever happened to you? I mean, I know it has been a while since my last intra-European flight with the Lufthansa group. Even so, I really am quite amazed at how service standards have deteriorated – even by Economy Class standards. On the Lufthansa flight from Luxembourg to Munich the crew were anonymous and completely exchangeable, there was nothing about them that made you think ‘ah yes, this is what I like about Lufthansa’. And I assume that is probably because it is not even really Lufthansa anymore. The aircraft was branded as Lufthansa Group and an announcement was made that apparently the flight was operated by Germanwings. God who pays the crew’s salary. The overall effect though, is of a totally soulless and undefined carrier that really does not in any way stand out from the competition and probably even looses in some areas, like inflight service, when compared to operators like Easyjet.

And Austrian Airlines are simply bizarre. I just do not understand. Their crews are like the aeronautical equivalent of Dr. Jekyll and Mr Hyde. On long-haul flights I find that Austrian Airlines really shines and its crews are something else. But on European short-haul they just suck very much.

A while back I abandoned Lufthansa and Miles & More, mainly because I could achieve Platinum status with Air France and Silver status with British Airways with only half the effort it takes to remain a Senator. Unfortunately, my experience with Lufthansa and Austrian on these two short flights did nothing to make me want to reconsider and return to the fold.

So long Lufthansa, it was nice while it lasted but all good things must come to an end…

Austrian Airlines, Business Class – Fokker 70: Vienna to Basel

Transfer in Vienna

I have one hour before my flight to Basel departs. Fortunately there are not that many people at the airport and so I manage to quickly clear immigration and security. Since my last visit to Vienna last summer, they appear to have improved the signage. Or maybe it is just me and I am getting used to the place. Even so, I really cannot help but wonder who on earth designed this facility? It does not even feel like an airport. Instead, the narrow aisles and long corridors give the impression of walking aimlessly in the Ministry of Truth. You turn the corner and expect to find yourself standing by the door to room 101. The worst thing in the world.

The Lounge

Location: Uhm, good question. Just follow the signs for the G gates and then you should find the lounge. There is a common entrance to the lounge. The Business Class area is to the left and the Star Gold section is to the right.
Type of Lounge:
Austrian Airlines Business Class lounge.
Facilities:
Business centre, toilets in the lounge, no showers, a small selection of hot and cold dishes and drinks, newspapers and magazine.
Internet:
Wifi is available throughout the terminal building. No password required.

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What with it being Easter Sunday, the lounge is fairly quiet. There are only a few people here and there. The food options are somewhat limited, not that I am hungry after all the food we were served on the plane.

Boarding

Priority Boarding: Boarding is from Gate F 13, which is the same gate at which my flight from Narita arrived. In fact the aircraft is still standing there. In any case, our aircraft for the short hop to Basel is parked at a remote stand, so we are having to take a bus to the aircraft.

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When eventually the bus pulls up on a remote stand, I am surprised to find there has been an aircraft change and instead of the scheduled Dash-8-400, the flight will now be operated by the larger Fokker 70. I take my time to get on board the aircraft – I am sitting at the very front anyway – which gives me the chance to take a few pictures of my aircraft and watch the other action on the ramp.

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The Cabin

Configuration: 1 + 2
Seat: European style Economy Class seating, with the adjacent seat being kept empty in Business Class.
Pitch: 30’.
Width: 17’.
Facilities: Reading lamp, air vents.

There are two rows of Business Class on today’s flight and there are only two passengers. Seating on the Fokker 70 is 2 + 3, although on Austrian Airlines the adjacent seat is kept empty to provide more space. Thus, on the left hand side, the two-seater, the aisle seat is blocked, while on the right hand side, the middle seat in the row of three is blocked.

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Just a word of warning: on Austrian Airlines’ Fokker 70 you should try to avoid sitting on row 1 because while the pitch is the same as in the rest of the aircraft, not being able to stick your legs under the seat in front seriously limits leg space.

The Crew

There are two cabin crew on the flight. They seem friendly enough, but they are not exactly gushing. But I do not think it is a question of them just doing the job and nothing else, they just both seem very reserved.

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The Meal

Welcome drink on the ground: None.
Hot towel before the meal: None.
Pre-meal drink:
None.
Choice:
None.
Delivery:
Tray service.
Type of meal:
Snack.

  1. Fish in a batter, on potato salad, corn salad and tomato.
  2. Selection from the breadbasket.
  3. Chocolate mousse with cherries.
  4. Milka Easter Bunny.
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The contrast in service between Austrian Airlines’ long- and short-haul operations never quite seizes to amaze me. While the meals on the flight from Tokyo to Vienna were opulent, on this short-haul flight to Basel service is kept to the absolute minimum.

One way or another, the meal is quite tasty. Especially the chocolate mousse is delicious and rich.

Arrival

Our routing takes us past lake Constance and north of Zürich airport to approach Basel airport from the east. You can see the airport below on the right hand side of the aircraft. Approaches are from the south this afternoon, which means we continue for a short distance past the airport heading west, before eventually doing a left turn and heading south, away from the airport. Two more left turns later and we are lined up for the approach pointing north. I like this approach because it means we will be coming in over the city of Basel. Fortunately the weather has cleared and it is a beautiful afternoon.

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Conclusion

That was fun. Admittedly, it was rather a short trip but I certainly enjoyed every minute of it. This was now my sixteenth visit to Japan and I still have not had enough yet. What I did notice about myself on this trip is that the idiosyncrasies of the Japanese and their culture no longer have the power to intimidate or confuse me. What I do not know, is whether this is due to the fact that the Japanese are becoming more relaxed in their dealings with foreigners or if perhaps I have simply become accustomed to their ways.