Luxair, Economy Class – Bombardier Q400: Paris Roissy to Luxembourg

Airline: Luxair
Aircraft: Q400
From: Paris Charles de Gaulle, Terminal 2G
To: Luxembourg Findel
Departure: 10h30
Arrival:
11h15
Flight time:
45 minutes
Seat:
14F, window

As soon as I enter the terminal building coming off my flight from Basel, I head straight for the Air France lounge to get some breakfast. I don’t quite know what it is about this lounge, but I really like it. Even when it’s quite busy, it still feels very cosy, as though you’re sitting in somebody’s living room. The view of the aircraft approaching the southern runways is also nice.

My flight is scheduled to depart at 09h35, but there’s an initial delay of 35 minutes due to bad weather in Luxembourg. The new departure time is 10h10. The flight is operated by Luxair, with Air France as a code-share partner. As such, you can make use of your SkyPriority privileges, such as lounge access or priority boarding, just as long as the flight has been booked on the Air France flight number.

The gate areas of Terminal 2G have the look and feel of a provisorium, as though the building is only there as a temporary installation. The gate area also tends to be quite cold.

The cabin of the Dash 8 is very tight and uncomfortable. There just isn’t really any room for anything much. Usually, on these small aircraft it’s a lot more comfortable once you’re seated.

But sadly, that isn’t the case for the Dash 8. I have to make a mental note to remember not to select a window seat ever again on these planes. Because the rail the seat is mounted on is in a rather awkward and uncomfortable position.

On row 14 I’m sitting pretty much under the wing, so the view of the outside is somewhat limited on the ground.

By the time we push back from the gate, it’s already past 10h10. And although Terminal 2G is located close to the threshold for runway 26R on the south side of the airfield, we’re still guided to runway 27L on the north side of the airfield, which only helps to add to our delay.

In Economy Class the service consists of a small chocolate muffin that is served in a paper bag with a napkin. In addition, the crew pass through the cabin with the drinks trolley, which has a very limited selection. I mean, they don’t even have sparkling water.

There are two cabin crew working the cabin this morning. And both of them are quite dreadful. It’s not that they’re rude or anything of the sort. They just come across as being somewhat lacking in interest for their job.

Very soon we start our descent. The crew inform us that we’ll be doing an automatic landing due to the low visibility conditions at Luxembourg airport, and therefore we are all required to fully turn off our mobiles.

The landing is smooth enough, and indeed, the runway only comes into view a short moment before we touch down. Judging by the splash we’re making as we taxi in, it must have been raining fairly recently.

Luxair is a somewhat boring, nondescript little airline. There really isn’t anything remarkable about them, which is okay I guess, seeing as you’re only every going to be likely to really have to fly them if you’re intending to visit Luxembourg.

Luxair, Economy Class – Dash 8-400: Luxembourg to Paris

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INTRODUCTION
For my return trip back to Basel I normally take the KLM flight at 18h20, which gets me into Basel at 21h45. But today I’ve decided to travel via Paris, mainly due to the fact that my meeting already ended at 14h00 and I didn’t fancy hanging around the office until the evening.

GETTING TO THE AIRPORT
Fortunately, my meeting is with the Luxembourg Civil Aviation Authority, whose offices are also located near the airport. Very kindly, after the meeting they offer to drop me off at the terminal.

The roads aren’t very busy, mainly because the summer holidays have started across Europe, during which most the many expats living in Luxembourg abandon the city and head home.

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CHECK-IN
Yeah, about that… You see, I’m travelling on an Air France ticket. The French airline has a code-share in place with Luxair on the Luxembourg to Paris CDG route. Check-in is not possible though, neither on the Luxair nor the Air France app. However, eventually I do manage to complete the process on the Luxair website. It’s a bit awkward though that the Air France site will not automatically redirect you to Luxair and the error message I keep getting on the Air France site is not particularly useful either.

Alternatively there are slef-service machines at the airport. But you’ll have to select Luxair on the main screen to start the process, even if you’re travelling on an Air France flight number.

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LOUNGE
So now what? I’m a Platinum member with Air France. But although my flight is operated under an Air France flight number, Luxair is not a member of SkyTeam, so I’m not entirely sure I even have access to the lounge.

I enter the lounge with my boarding pass and Platinum card ready, but there’s nobody at reception. In fact, I can’t see a single employee anywhere. I wait a few minutes for somebody to arrive, figuring they’re probably just busy. While I’m waiting, an utterly fashionable Italian guy walks in, sunglasses donned, talking on his mobile phone in an irritatingly loud voice. He ignores me but immediately notices the absence of the lounge dragon from reception. Without batting an eyelid he puts away again his boarding pass and heads straight for the buffet, behaving quite as though he belongs here. I figure, when in Rome…and follow him in.

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I spend about forty minutes in the lounge, during which I don’t encounter a single lounge employee. Judging by the emptiness of the buffet, they’ve been gone quite a while. So I still don’t know if I’m actually entitled to lounge access.

The lounge in Luxembourg is quite nice, but it does tend to get fairly crowded in the evenings. Toilets are available inside the lounge and the food options, although basic, are not bad. Oh yes, and the views of the apron and runway are pretty decent.

BOARDING
My flight is departing from pier B. The building that houses pier B used to be part of the original terminal facility at Luxembourg but was shut down in 2008 when the new, current terminal opened. Due to a significant increase in traffic in recent years, the pier was recently renovated and eventually reopened in June, once a walkway to the new terminal had been constructed.

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From what I understand, the new pier is intended for use by Luxair’s regional aircraft only. The building is nice and very bright, with lots of natural light. But keep in mind that there are really no facilities at all here – no shops or anywhere to buy a drink.

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CABIN & SEAT
The Bombardier Dash 8/400 forms the backbone of the Luxair fleet. What I like about Luxair’s aircraft is that the seats that are installed on these planes are very comfortable and have significantly better padding than the slim and flimsy seats many other carriers have installed on the Dash 8.

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One thing to be watchful of though, is that the ventilation system runs along the floor and takes up some leg space if you’re sitting by the window due to the curvature of the hull. Fortunately, the aircraft is only about half full this afternoon, which means the seat next to me stays empty and I have enough space to spread out.

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I’m seated on 8F, which is right under the wing. There is not really that much to see from this seat while you’re on the ground, because you have the engine right in front of your window. But obviously, with the Dash 8 having a shoulder-mounted wing, once you’re airborne you have an unobstructed view below.

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SERVICE & CREW
There are two female cabin crew working the cabin. Both are middle aged and very friendly. Announcements are made in French, English and Luxembourgish. The latter is really hilarious to listen to because it sounds like a rather unfortunate and unsuccessful attempt to merge German and French. But Luxembourgish is actually a thing, in case you were wondering.

THE MEAL
The flight time to Paris is only 45 minutes. Immediately after take-off, the crew pass through the cabin distributing small paper bags containing a bottle of still water and a packet of those notorious Happy Snacks. Still, for 45 minutes it’ll do.

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ARRIVAL
We land in Paris on time. Luxair operates out of Terminal 2G in Paris, which is the facility used for regional aircraft and Air France’s HOP fleet.

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Making a transfer from 2G is always a bit of a wild card. I now there is an airside shuttle transfer because I’ve previously taken it. But if you blindly follow the signs for flight connections to 2F, from where my flight to Zürich is departing, eventually you will be spat out in the arrivals hall, landside. This is not a particularly big deal as such, because there is a complimentary landside shuttle too. But it does mean that you will have to go through security again for your next flight.

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CONCLUSION
Luxair is a neat little airline that is tailored to the needs of its local market. Recently Easyjet and even Ryanair have started flights to Luxembourg, but so far the little carriers seems to be fairing pretty well against its much larger competitors. I wouldn’t go out of my way to travel with Luxair, but they’re definitely okay. Of course it helped that today’s flight was only about half full.

Austrian Airlines, Economy Class – Bombardier Q400: Zürich to Lugano

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Date: 31. August 2016.
Departure:
09:35.
Arrival:
10:10.
Flight time:
35 minutes.
Seat:
15F, then 9A.

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INTRODUCTION
Lugano airport is located in a narrow valley, closed in by steep hills on three sides. In addition, the lake just south of the airport puts further limitations on the length of the runway. As a result, even SWISS’ Avro RJ100 is still too large and too heavy to operate safely in and out of Lugano. For a while, service to and from Lugano were operated by Darwin on behalf of SWISS. But then once Darwin was rebranded as Etihad regional, there was no way the relationship could continue and eventually, the route was taken over by Austrian Airlines who operate the Q400 on the route.

And so I find myself on my way to Zürich early on a Sunday morning to catch an Austrian Airlines flight from Zürich to Lugano.

GETTING TO THE AIRPORT
Transport:
Train.
Departure: 06h33 from Basel Main Station.
Arrival: 07h47 at Zürich Flughafen.
Journey time: 1 hour and 14 minutes, including the transfer at Zürich Main Station.

CHECK-IN
Facilities:
Web check-in via the SWISS app. Check-in for the flight opens 24 hours before departure. Advanced seat reservation is possible against payment on the SWISS website or web app.

The Passbook app does not really work well for SWISS. The whole point about Passbook should be that the boarding pass appears on your lock screen. So that you only need to swipe the screen to display the pass, rather than having to type your PIN code each time. But for some reason that never seems to work with SWISS.

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LOUNGE
Location:
Upper level of the airside terminal.
Type of Lounge:
SWISS and Star Alliance Business Class lounge operated by Swissport on behalf of SWISS.
Facilities:
Toilets and showers, computer workstations, newspaper rack.
Catering: For a change, there is a fairly decent breakfast spread, with different types of bread, cold cuts, Müsli and a fruit salad.
Internet:
Available in the lounge and in the terminal, courtesy of the airport authority.

At least for once the place is empty and looks fairly tidy. Two things strike me as I wolf down my croissant. First, the lounge is starting to look dated. SWISS’ branding has not really aged very well and what was once cool simplicity is starting to look worn and plain drab. And secondly, have the staff here actually received any training? None of them are actually doing anything. Instead, two of them are discussing a roster swap while the three Latinos are having a bit of an argument in Spanish about some guy who is, and they all agree here, a bit ‘tonto’ and a bit ‘loco’. Seriously? If it were not for them, the place would be nice and quiet…

BOARDING
We are boarding from gate A55, which is a bus gate on the ground floor. I count 40 passengers on the bus, which is more than I had been expecting for such a flight on Sunday morning.

CABIN
Configuration:
2 + 2.
Seat: The Q400 has a seating capacity of 76 in Austrian Airlines’ configuration.
Pitch: 30 inches.
Width: 17 inches.
Facilities: None to mention really, but there is a coat hook.

Originally, I am on 15F, which is a window seat. But the guy next to me seems to be needing a lot of space, which is kind of strange considering he is not really such a big guy. But fortunately for me, there are still a few rows left empty by the time boarding is completed. And so I move forward to 9A, which is also a window seat.

There is a Business Class cabin on the aircraft. Business Class seats have a headrest cover, which the Economy Class seats do not have.

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Seatmap courtesy of seatguru.com

SERVICE
There are two cabin crew working the flight today. The flight is operated with Austrian Airlines crew, which is why the two ladies are dressed in that carrier’s rather trashy red uniform.

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THE MEAL
Type of meal:
Snack.
Meal:

  • Still water (a Swiss brand)
  • Small bar of chocolate.

To be honest, I am rather surprised they serve anything at all, given that the flight time is only 30 minutes. But in any case, the chocolate hits the spot nicely.

ARRIVAL
We fly a circuitous route around the mountains on our descent into Lugano. Eventually, we fly into the valley from the south, coming in over the lake. We then make a wide left hand turn to line up with the runway and land in a southerly direction.

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‘Dinky’ is the best word I can think of to describe Lugano airport. It is just so small. It is probably one of the few airports I have ever been to where you can get the entire arrivals and departures areas in one shot.

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