KLM Cityhopper, Business Class – Embraer 190: Basel to Amsterdam

This year, KLM Royal Dutch Airlines is celebrating its centenery – one hundred years of continuous service under the same name and brand, making it the oldest airline in the world. This year, British Airways also decided it was time for a celebration, although somehow, that seems a bit like cheating, seeing as today’s British Airways wasn’t set up until 1974.

To be honest, I would have liked my KLM jubliee post to be something a bit more grand than just a short hop from Basel to Amsterdam. Perhaps a long-haul trip with the Queen of the skies, or so. Alas, the powers that be decided it was not meant to be. Even so, I didn’t want to ignore the Dutch jubliee entirely. And so, here you go: this one’s for KLM, happy birthday! You’re looking good at 100!

My day begins very, very early. The flight to Amsterdam departs at 06:20, which has me taking the 04:55 departure of the bus line 50 from the main railway station to the airport.

The bus arrives at the airport at 05:09. The check-in area and security are already very busy processing the first bank of departures.

Luckily, my Air France Platinum status gives me access to the fast track for security, which is not quite so busy as the line for Economy Class.

The KLM flights usually depart from gate 18, which is in the Schengen area of the airport. And that‘s a good thing, because the queue for the non-Schengen gates is endless!

By 05:18 I‘m through security and on my way to the lounge. The place is still fairly calm. I get myself a coffee, find a quiet corner and slowly start to wake up…

Boarding for the flight starts at 05:55 and is a somewhat chaotic affair. I don‘t think anybody quite knows what‘s going on. Initially there is just one queue. But then at some point a second one opens to speed up boarding. And then a while later, more or less as an after thought, one of the gate agents opens up a third queue for SkyPriority passengers, which is a bit pointless at this stage.

I‘m sitting on 1F, which is the bulkhead row, so seat pitch is very good. On the Embraer 190 stowage space is never an issue because there are two large cupboards up front.

The flight is busy but not completely full. By the time boarding finishes, the seat next to me is still empty. I think that‘s the one thing I really don‘t like with KLM. Even on the Cityhopper flights I think they should keep the adjacent seat empty in Business Class By default. That‘s something Lufthans does better, for a change.

Outside it‘s still dark. Overnight the rain has set in again.

The flight time is announced as one hour and five minutes. We take off in a northerly direction. The first stages of the flight is quite bumpy, as we ascend higher through layer after layer of thick cloud.

As soon as the crew is released, the breakfast service begins. Okay, so the delivery in a cardboard box may not be an expression of the highest sophistiction, but then again you don‘t eat the cardboard, do you?

Breakfast is a nicely balanced meal consisting of a bowl of fruit, yoghurt and Müsli, egg salad, bread and butter, and a selection of Dutch cheese and cold meat.

To drink I have a coffee and orange juice.

Sooner than expected we‘re already descending towards Amsterdam. The many greenhouses below produce a strange effect and illuminate the sky in a bright and unnatural looking yellow light.

Eventually we land 20 minutes ahead of schedule. The weather in Amaterdam is even more atrocious than it was in Basel. It‘s cold, windy and wet.

By the time the bus ejects me at the terminal, it‘s 07:30. I have one hour to go before my connecting flight. I can‘t be bothered with the lounge, which is in the opposite direction to pier B, from where my flight will be leaving. So instead I browse through the shops without the intention of buying anything.

KLM Cityhopper, Economy Class – Embraer 175: Amsterdam to Basel

INTRODUCTION

I spend a very relaxing day in Amsterdam. I go to De Bakerswinkel for breakfast in the centre of Amsterdam and then indulge in a spot of retail therapy to revive the spirits. It’s still very windy here in Amsterdam, which has the positive side effect that aircraft are flying right over central Amsterdam at very low altitude on their approach into Schiphol.

GETTING TO THE AIRPORT

Seeing as I only arrived in Amsterdam very late the day before, my hotel in Amsterdam is the CitizenM at Schiphol airport. I think it probably takes more time to walk from the entrance of the terminal to the KLM check-in counters than it does to walk from the hotel to the terminal building. In any case, it’s not far.

CHECK-IN

KLM has a separate check-in area for SkyPriority passengers, which is located to the right as you come off the escalators, coming up from the Schiphol plaza. I’ve already checked in on the app, so it’s really just a question of checking in the suitcase I’ve been carting around since I left for Shannon and then Abu Dhabi two weeks ago.

There is a separate lane for SkyPriority passengers for security.

LOUNGE & AIRSIDE

The airport is very quiet this evening and there’s a nice hushed atmosphere in the lounge. With so few passengers around, it’s easy to find a quiet space in the huge lounge. Since my last visit, there have been a few changes to the lounge. First of all, the KLM branded cutlery and plates have been replaced by something neutral and not branded. It’s a shame really, because there was always something very decidedly Dutch about the old tableware. The food selection is also different, although in this case I think it’s actually an improvement over what they had before, because there’s now more choice.

BOARDING

The screens inside the lounge are showing a delay for my flight of 35 minutes, so 21h10 instead of 20h35. My flight will be boarding from gate B24, which is roughly a 10-minute schlep from the Crowne Lounge.

Eventually, boarding start at 20h55 and it’s all a bit messy. Luckily though, the Embraer 175 is a very small plane, so that despite the mess we’re all happily or not so happily settled in our seats by 21h05. The captain then steps out of the cockpit and puts on his jacket before he makes a public address. When that happens with KLM, you know it’s bad news. So the captain informs us that the delay was caused by the gusting winds here in Amsterdam, which has meant increased separation and thus less capacity per hour per runway. But he assures us that we’ll be on our way shortly.

At 21h25 the first officer comes on the PA and informs us that there’s a problem with the manifest, which doesn’t add up. Apparently, there are passengers in seats they shouldn’t be occupying and that needs to be cleared up first. Eventually, at 21h38 we push back from our stand and the engines start up. We’re now running slightly more than an hour behind schedule.

CABIN

Good heavens, these seats are tight. Either I’ve grown some more (highly unlikely) since I last flew KLM or they’ve decreased the seat pitch. My knees are pushing into the seatback of the seat in front of me. What’s more, I’m sitting in front of a young man with seriously long legs who in turn is pushing his knees into the back of my seat. As such, it’s a bit unfortunate to be kept waiting on the ground for thirty minutes before the flight begins. Finally though, I find a position in which I can minimise the amount of damage to my kneecaps and coccyx.

CREW

The crew looks slightly harassed and a bit tired. Even so, I think they do an excellent job in dealing with the disgruntled passengers, all of which are clearly just tired and weary from their travels at this stage.

The crew announce the flight time as 55 minutes.

THE MEAL

The meal service on this flight consists of a wrap filled with cheese, egg and lettuce that is served in a small box with a little tub of still water. In addition to that, the crew pass through the cabin with a drinks trolley, offering hot and cold beverages. By this stage, I’m too tired to eat, let alone to remember to take a photo. But in my twilight state of semi-consciousness, I remember to dump the wrap in my backpack to take a picture of it once I get home.

ARRIVAL

Eventually we land at 22h40, 55 minutes behind schedule. The airport is already very busy, what with the Basel based easyJet fleet returning home for the evening. This does not bode well for immigration, me thinks. Much to my surprise though, we’re marshalled to a stand in the French domestic sector of the apron, which means that once inside the terminal, we will in fact not have to go through immigration at all, just like the good old days.

Ten minutes later my suitcase arrives. I exit on the Swiss side of terminal and make my way to the bus stop. The bus is crowded, but I still manage to snag a seat.

I now have a whole day at home before I head off again on Monday…

KLM Cityhopper, Business Class – Embraer 175: London Heathrow to Amsterdam

INTRODUCTION

Heathrow is having one of those days. The gusting winds mean there is more separation between the approaching aircraft, and as a result, everything seems to be running late – in some cases even as much as one hour or more.

LOUNGE

In Terminal 4 KLM shares the Business Class lounge with some of its other SkyTeam partners, including China Southern, Korean Air and Aeroflot. I rather like the SkyTeam lounge in Heathrow. It’s got a modern and fresh feel to it, and the choice of hot and cold food is rather good.

This evening though, the lounge is full of unhappy Frenchmen. The Air France flight to Paris is running nearly ninety minutes late and passengers with connecting flights in Paris have already been informed that they’re likely not going to make their onward flights. Which of course is a merde.

BOARDING

My flight is running slightly late as well. Boarding is scheduled for 19h55, which passes without the ground crew announcing that there’s going to be a delay. Eventually, at 20h30 boarding for the flight begins.

Tonight’s flight is being operated by an Embraer 175 of KLM Cityhopper. The flight is more or less sold out, which is why the ground crew are offering passengers to check in their baggage free of charge. I’m guessing this is the reason why eventually it takes us until 21h10 to finally complete the boarding process.

CABIN

There are two rows of Business Class seats on this flight, although on KLM Cityhopper it’s difficult to tell the difference, seeing as both seats on the row of two are sold, even in Business Class. Luckily, I’m on 1A, and by the time boarding is completed, the aisle seat next to me is still empty.

CREW

There are two young ladies working the flight today. They’re your usual KLM friendly cabin crew. What they lack in finesse, they certainly make up for with their genuine and unpretentious approach to dealing with passengers.

SERVICE

There is no service on the ground. The flight time to Amsterdam is forty-five minutes.

THE MEAL

No sooner has the main landing gear left the ground, the aircraft starts shaking and swinging around as though it were a feather. Even so, before the fasten seatbelt sign is even turned off, the crew start their preparations for the service.

A while ago, KLM updated the boxes and the meals that are serve in Business Class on the Cityhopper flights. I’m mean, it’s still a box. But even so, I still think it’s an improvement in that the new box seems bigger and more spacious.

Inside the box there is a falafel and hummus salad, two pieces of bread and butter and a dessert.

The salad is good and very light. I soak up the hummus with one of the breads provided with the meal and that is still warm. I don’t try the dessert.

ARRIVAL

Very soon we start our descent into Amsterdam. The weather here is no better and we dip and roll violently on the approach. Eventually, after a flight time of only forty minutes, we touch down on the Polderbaan. From here it’s another ten minutes taxiing to the Cityhopper apron. By the time we come to a stop on our designated remote stand, it’s just gone 23h00 and we’re running thirty minutes late.

We enter the terminal, which is deserted at this time of night. At least that means it doesn’t take long for the bags to start arriving…

KLM Cityhopper, Economy Class – Fokker 70: curtain call

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INTRODUCTION
This post is not so much about the flight experience – after all, KLM has received its fair share of coverage here over the years. No, today marks the end of revenue service for the Fokker 70 with KLM Cityhopper.

I managed to take no less than 90 flights on this little aeroplane. I experienced one burst tyre and three rejected take-offs on the Fokker 70. And so I figured it might be nice to send this sturdy and reliable workhorse a last salute before the curtain call.

Today will be my 91st flight on the F70. It will probably also be my last.

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LOUNGE
Fortunately, the Swissport lounge in Basel has an open air terrace from which you have some good views of the runway and the approaching traffic. It’s quite breezy this afternoon. But hey, it’s not every day you have to say farewell to an old friend…

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My flight arrives in Basel with a slight delay. As the aircraft turns off the runway it comes into earshot and I am greeted with the familiar whining sound of the Rolls Royce Tay engines. This is where it starts to dawn on me that I’m probably going to miss this noisy little bugger.

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BOARDING
Most stands at Basel are open, which is of course good news for me. There is a buzz of excitement at the gate and most of the Dutch passengers on the flight today are aware of the fact that they are becoming a part of history by taking this flight. And so, rather than having to feel self-conscious about taking pictures, I actually find myself having to elbow my way in between the Dutch grannies to get a good spot.

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SERVICE & CREW
The crew are obviously in a good mood and this last flight is a special event for them too. During the turnaround they can be seen walking around the aircraft taking pictures and selfies as a souvenir.

Once we’re on board, the captain comes on the speaker to welcome us to ‘the last Fokker 70 flight out of Basel with KLM. Ever.’ Apparently, our particular flight will do another short hop to Hannover later on, and that will then be it. It’s quite sad actually.

THE CABIN
The one thing I think I will always remember about the F70 is the noise of the ventilation system, which sounds as though it were directly linked to the engines. When ever the engine thrust is increased, the volume of air being pushed through the ventilation system increases too, producing roughly the same effect you might achieve by turning on your hair dryer to full volume and pointing it directly at your ear from a distance of about 1 cm…

Other than that though, the cabin is in good condition. KLM has taken good care of these aircraft and the facelift the cabin received just a few years back certainly gave the Fokker 70 a new lease on life. 

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ARRIVAL
We land in Amsterdam with a slight delay and are then treated to the grand tour of Amsterdam, otherwise known as a Polderbaan arrival. As we turn the corner, the Fokker Farm comes into view, which is apparently the colloquial term for the ramp on which the KLM Cityhoppers are usually parked. The other seven remaining F70s are already here too. The crew of one of the aircraft is just disembarking, all of them taking pictures. And as we pass them, they all send us a cheery wave.

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The usurper

CONCLUSION
And so comes to an end my farewell trip on the Fokker 70. The aircraft is being replaced in the fleet of KLM Cityhopper with the Embraer 175, which is definitely newer, quieter and probably more fuel-efficient than the old Fokkers. From a passenger’s point of view though, I think the Embraer 175 can hardly match the Fokker for comfort.

Later on the same day operations will come to an end with the arrival of the last Fokker 70 flight from London Heathrow. The British capital was deliberately chosen for the last flight because the very first international revenue service of a Fokker aircraft on behalf of KLM had also been to London, back in 1920. And then the Fokker 70 will be relegated to history.

Good bye Fokker 70. And thanks for all the memories!

http://news.klm.com/the-fokker-70s-final-commercial-flights/

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KLM Cityhopper, Business Class – Embraer 175: Inverness to Amsterdam

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Date: 02. October 2016
Departure: 11:05.
Arrival: 13:30.
Flight time: 1 hour and 25 minutes.
Seat: 2F, window on the starboard side – upgraded from 6A.

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GETTING TO THE AIRPORT
Transport:
Car rental.
Journey time: 45 minutes because we got lost…

I leave The Coul House at 08h40. The air up here is just so fresh that it really is a pleasure to just stand there inhaling a few breaths of the crisp, cool air. It must have been cold last night, because the windscreen is covered in a thin layer of ice where the night’s dew froze on the car.

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The sun is just coming up over the highlands. The valleys are still thick with fog, and as the sun rises higher in the sky, the light creates strange and beautiful illusions.

CHECK-IN
Location: On the ground floor of the terminal, on your right as you enter the building.
Counters: There are two counters for KLM, one is the drop-off counter and the other is the SkyPriority counter for Business Class passengers and Platinum/Gold card holders.
Facilities: Counter check-in, self-service check-in, Web check-in via the KLM app.

By the time the car has been dropped off and I reach check-in, it is 09h45 and my flight is scheduled to depart in about one hour. There is a bit of a hold up at the SkyPriority counter because there are two guys checking in weapons.

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LOUNGE
Type of lounge: Swissport Aspire contractor lounge.
Location: Near gate 3.
Facilities: Comfortable sofas to sit on as well as other seating options, toilets are available outside the lounge.
Catering: A selection of hot and cold drinks and small breakfast snacks – things like Cornflakes or scones with clotted cream.
Wifi: Complimentary wifi is available in the lounge, the password is printed on the wall.

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To be honest, I am quite surprised they have a lounge at all here in Inverness. It is a nice place with good amenities. The view in particular is brilliant because you are at ground level and have excellent views of the ramp. The lounge is managed by an elderly gentleman and he really is brilliant. He is very chatty and quite funny actually, and makes passengers feel instantly welcome with his joking. He keeps a low profile in the lounge, and most of the time you do not even notice he is there, but somehow everything is cleared up straight away.

BOARDING:
Priority boarding: Priority boarding is available. A separate call is made for Business Class passengers and Platinum members only, then for Gold and Silver members and eventually for everybody else. There is also a separate queue.

The scanner issues an alert as my boarding pass is scanned and the gate agent informs me I have been upgraded to Business Class again. It is quite surprising just how often that seems to happen on KLM these days.

I take my new pass and head out across the apron, taking pictures of the shiny chariot that will be taking me to Amsterdam this morning.

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CABIN
Configuration: 2 + 2.
Pitch: 32 inches, which gradually decreases to 30 inches by row nine.
Width: 17 inches.
Seat: There are two rows of Business Class on this flight. The seat next to me is kept empty. The seat on the Embraer 175 looks slightly different to that on the Embraer 190. Other than that though, it feels pretty much the same to sit in. On the first few rows the windows on the Embraer 175 are properly aligned with the passenger seats, so at least you have a good view of the outside. Towards the back though, the windows are increasingly unaligned. As a result, you end up either cranking your head back to look out through the window behind you, or sharing the window with the guy sitting in front of you, which is likely to give you tunnel vision…

SERVICE
There are two crew working the cabin. The purser is a young man in his mid-twenties, I should say. The other is a young woman who seems younger. Both of them are very professional and friendly, just your typical bog standard KLM flight attendants basically, which is what I like about KLM.

Before the doors close, the young man comes by offering a selection of English, French, German and Dutch newspapers.

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THE MEAL
Type of meal: Lunch.
Selection: Two choices for the sandwich.
Service: Individual service. The meal is served in a box on the Cityhopper flights, which looks better than it sounds. Really.
Menu:

  • Greek salad with feta cheese and pumpkin, with a mango chilli and lime dressing.
  • Salmon and egg wrap with spinach and cream cheese.
  • Tropical Pina Colada mousse with a lime topping.
  • A selection of hot and cold drinks.
  • After the meal I have a coke Zero, which is served with two packets of some really tasty almonds.

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ARRIVAL
It is a lovely day for flying and the views outside are spectacular. After take-off from Inverness we head out onto the North Sea, and stay there pretty much until we hit the coast of the Netherlands. The weather in Amsterdam is pretty bad though and we are required to circle over the sea before eventually we are cleared to make our approach.

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In Amsterdam I have two hours to make my connection to Basel.

 

KLM, Business Class – Boeing B 737-700: Zürich to Amsterdam and onward to Frankfurt

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INTRODUCTION
Finally, I really thought the moment would never come. But it has – at long last, it is finally time for my summer vacation. I normally tend to head East for my longer excursions. And of course it is always interesting and exciting to experience new cultures and exotic locations. But it is also very tiring. That is why this year, I did not really fancy straying too far afield. And so I find myself heading West instead for a change. Obviously, taking the most direct route to my destination would have been the most sensible thing to do. But where is the fun in that, I ask you?

And so my journey begins with a set of positioning flights from Zürich to Amsterdam and then from there on to Frankfurt, both on KLM. I already have quite a few posts about ‘my friends in blue’ – as my colleague the Flying Dutchman refers to KLM – so I think we can skip introductions and keep things short and simple.

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CABIN
There are three rows of Business Class on this flight, with a total of twelve seats. The middle seat is kept empty. Only seven seat are occupied this evening. I am on 1C, which is the aisle seat on the port side of the aircraft. Just a piece of advice: 1C sticks out quite far into the aisle, because the bulkhead is not quite as wide as the row of seats. While this certainly allows you to stretch you legs, it can also be slightly irritating after a while. Every time somebody walks past, you end up with the curtain brushing against your legs or in your face.

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SERVICE
There are two cabin crew working the Business Class cabin and they really are excellent. They are very attentive and address every passenger by name, which I always find rather a nice touch.

THE MEAL
Delivery:
Tray service.
Type of meal:
Light dinner.
Meal:

  • Carrot gazpacho with parsley and shaved almonds.
  • Spanish chickpea salad with beef bresoala, Kalamata olives and fresh herbs, served with a chilli and lime dressing.
  • Orange mousse and chocolate ganache.
  • Selection from the breadbasket, the crew make two rounds.
  • Diet Coke.

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I am not really all that partial to smoked meats. To be honest I find them rather off putting most of the time. But apart from that, the meal is nice enough. Especially the gazpacho is well seasoned. Throughout the meal, the crew are very attentive and make sure to keep drinks replenished at all times.

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TRANSFER IN AMSTERDAM
We approach the airport from the North, to make an approach for runway 18R. Amsterdam has three parallel runways with a North-South orientation and very often, like today, 18R and 18C are in use for simultaneous approaches, which always look really cool, I think.

I exit the aircraft into the C concourse. I do not think I have ever seen Amsterdam airport so deserted. Obviously, it is the holiday season and most people have already left on vacation. Even the Crown Lounge is pleasantly empty.

AND ONWARD TO FRANKFURT
The flight to Frankfurt departs at 20h45 and is operated by an Embraer 190 of KLM Cityhopper. There are still quite a few empty seats on the flight, despite a fairly large group of passengers who are obviously returning from a cruise in Scandinavia.

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The flight time is announced as 40 minutes. Even so, every passenger is given a small box with a container of still water and some BBQ flavoured crackers.

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In Frankfurt KLM uses Terminal 2, which is basically used for all the non-Star Alliance traffic. I will be staying at the Hilton Garden Inn, which is located above the railway station for the mainline trains adjacent to Terminal 1. Access to the railway station and hotel is via a footbridge from Terminal 1.

TRANSFER FROM FRANFURT TERMINAL 2 TO TERMINAL 1
There is a shuttle bus that takes passengers from Terminal 2 to Terminal 1. The first thing the smokers do upon exiting the terminal building is light up. As a result, the waiting area for the shuttle bus is constantly shrouded in a veil of heavy smoke. So instead of milling about with the chain smokers, I decide to walk across to Terminal 1. It is not really that far to walk, but the path is not clearly marked. Even so, walking at a leisurely pace it should not take more than 10 minutes to reach Terminal 1.

 

KLM Cityhopper, Business Class – Embraer 190: Amsterdam to Aalborg

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INTRODUCTION
The day after I return from Malta I am on my way to Aalborg in Denmark. For me the most convenient way to get there is, as usual, with KLM. As I have already covered KLM extensively in my blog, our story today starts just as yours truly steps off the escalators to the ground level of the B concourse at Amsterdam’s Schiphol airport.

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BOARDING
Priority Boarding:
The first boarding call is for Business Class and SkyPriority passengers. Although in this particular case that only means that you are first to board the bus to take you to the aircraft.

The gate agent scans my mobile boarding pass, only to discover – lo and behold – that the upgrade fairy has done her magic yet again and I have been shifted from 6A to 1A, the window seat on the bulkhead row. IMG_2218.jpg

CABIN
The first thing that strikes me is that there is no cabin divider to separate the Business Class cabin from the Economy Class one. Furthermore, on the Embraers KLM does not keep the seat next to you empty in Business Class. So in other words, essentially you have exactly the same level of comfort, or lack thereof, as all the other passengers at the back of the bus.

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SERVICE
There are two cabin crew on the flight today. A young man as the purser, and a young lady working the rear of the aircraft. Interaction is somewhat limited, given that the flight is full and the flight time is only one hour. Even so, the crew are friendly in the way I am used to from KLM. Before departure, passengers on the first row are asked if they would like a newspaper, so I figure this means there is just the one row of Business Class on the flight today.

THE MEAL
Delivery:
On KLM Cityhopper flights the Business Class meal is always served in a cardboard box.
Type of meal:
Light dinner.
Meal:

  • Waldorf salad.
  • Greek salad with honeyed goats cheese, tomato, onion, cucumber and olives.
  • Two buns.
  • Tropical mousse with lime topping.
  • Tea or coffee.

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The meal is tasty enough and hits the spot nicely. One thing I have noticed with KLM though, is that they do not really seem to vary or change their menus that often. So if you fly with them a lot, you are going to end up having the same meal over and over again.

ARRIVAL
Very soon after the meal is removed, the descent into Aalborg begins. It is a really nice evening for flying and the setting sun looks brilliant on the horizon.

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By the time we land it is already 22h30. So I shall be spending the night at the Aalborg airport hotel before heading into town in the morning.

KLM, Economy Class – Boeing B 737-700 & Fokker F 70: Zürich to Luxembourg via Amsterdam

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INTRODUCTION

This way the world ends.
Not with a bang but a whimper.

– T. S. Eliot

Don’t worry. I’m not feeling suicidal. It’s just that this shall be my last trip for this year and after that I will not have a single PNR open. No future reservations. For the time being at least. Of course, I am aware of the fact that this series of trip reports on my last trip of 2015 should be something spectacular, something flashy and fancy. But it’s not quite like that.

GETTING TO THE AIRPORT
Transport: Train.
Departs from: Winterthur Station.
Arrives: Zürich Flughafen.
Journey time: 13 minutes.
Frequency: Every 20 minutes, the nonstop trains run at 25, 28, 55 and 58 past the hour.

My flight will be leaving at 17h30, with boarding scheduled for 17h00. So I leave the office at 15h40 to catch the direct train 15h55. I like this time of year, when the sun remains low above the horizon all day and casts melancholy shadows.

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Surprisingly, when I arrive at Zürich airport, the place if fairly quiet. I have already checked in online, using the KLM App. But before I go through security, I have an errand to run. I want to get some pralines for my business partners in Luxembourg.

Personally, I think Läderach make the best chocolate out there. Forget about Cailler, Lindt or Belgian chocolate. Läderach makes them all look like amateurs. At Zürich airport their shop is in Terminal A, opposite the entrance to the centralised security check facility.

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BOARDING
Priority boarding: Available.

By the time I get the chocolate and I am past security, it is already gone 16h30. My flight will start boarding in less than half an hour from gate A 83, which is at the far end of the A concourse. Also, in my old age I find that I am increasingly bored by airlines lounge. It is much more fun to sit in the public area, watching the world go by. So from security I head straight for A 83 and park myself in a good place for some serious people watching.

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Boarding for the flights starts five minutes ahead of schedule. The flight is not full and the captain is eager for us to get away as quickly as possible to avoid a bank of fog that is rolling in from the north.

CABIN
Configuration: 3 + 3 in Economy Class. There are 132 seats in total.
Seat: 6A, window. The first four rows of the cabin are Business Class, although on today’s flight there are only three passengers sitting in the forward cabin.
Pitch: 33 inches.
Width: 17 inches.
Inflight entertainment: There is a console in the armrests to select channels and regulate the volume. However, I am not even sure the aircraft has video screens.

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The flight this evening is not full, so the maître de comes on to make an announcement that for weight and balance reasons, all passengers are required to take the seat they were assigned at check-in, despite the many empty seats. Quite frankly I think this is a load of bull. I can imagine that the distribution of passengers may make a difference on a small aircraft like the ATR-42 or the Saab 2000, but I hardly think it matters on an aircraft the size of the B 737-700.

Fortunately, the Platinum fairy has worked her magic again at check-in and the seat beside me stays empty. If you are interested in airplanes like me – you may have guessed – 6A is a good seat. You have an aligned window which provides some good views of the engine and wing.

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In any case, we push back on time and then make the short taxi to runway 28. We are number five for departure and the mist is coming in pretty thick by this time.

THE MEAL & SERVICE
Type of meal: Dinner snack

As this is an evening flight, KLM has the decency to serve a small cheese sandwich as a snack. What I like in particular, is that it is always a Dutch cheese they use for the sandwich and there is usually a brief explanation about what kind of cheese it is in the box in which the sandwich is served. Today’s cheese is a Beemster.

To drink with that I have a coffee and a glass of still water. Note that KLM will only provide sparkling water in Business Class, but not in Economy.

The meal hits the spot nicely and just a short while after I finish, it is already time for us to start our descent into Amsterdam.

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TRANSFER IN AMSTERDAM
We land on the famous Polderbaan that is runway 18R. It is the runway that is farthest away from the terminal area and the apron. After landing on the Polderbann it is another fifteen minutes of taxiing before eventually we arrive on our parking position at the C gates.

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By the time I disembark I have a bit more than one hour before boarding for the flight to Luxembourg begins. I am also hungry. So once more I decide to ignore the lounge and instead head up one floor from the central airside plaza to the food court.

Just in case you are interested, there is a central check-out area for the entire food court, where you pay for your purchase. I could really murder a hamburger right now, so I make my way over to Burger King. The queue is long but at least it moves quickly. There is also a Sbarro’s serving Italian food as well as a restaurant serving Asian and Dutch specialties.

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THE FLIGHT TO LUXEMBOURG
There is not really anything much to say about the flight to Amsterdam, except that it is very short, with a block time of only forty minutes. Boarding is from a remote stand and the flight is not overly full.

As a Platinum member I can select the emergency exit at no additional cost, so I am seated on 11A, which is the window seat on the emergency exit on the row of two seats. The seat next to me stays empty.

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Despite the very short flying time, KLM provide a snack on this service, which consists of a small packet of English crisps and pre-packed Turkish still water.

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ARRIVAL
We arrive on time. I only have hand luggage with me on this trip. So as soon as the bus drops us off at the terminal, I head upstairs, through arrivals and then head one floor up to take a taxi to the Doubletree in Domeldange.

Just so you know, in case you are contemplating taking public transport. First of all, the airport bus runs to the centre of town. So if you are staying at the Doubletree, you would first need to grab a bus to Hamilus and then from there catch the bus line 5 to take you to the Doubletree, which will take for ever. Secondly, you can purchase tickets on board most public transport in Luxembourg, except  the airport bus, and there is no machine for you to purchase tickets at the airport either. Which is just all sorts of awkward.

KLM Cityhopper, Business Class – Fokker F 70: Haugesund to Amsterdam

INTRODUCTION
You may, perhaps, be wondering where on earth Haugesund is. It is a small town located more or less halfway between Stavanger and Bergen in Norway. I am in Haugesund with the tall and blond M. to visit a business partner who lives and works just outside town.

GETTING TO THE AIRPORT
Transport:
Car rental.
Journey time: About two hours.
Haugesund lies due north of Stavanger. The journey by car is very scenic and takes you along the coast. To get from Haugesund to Stavanger you need to take through three road tunnels that go under wanter. The tunnels are between four and six kilometres long, the deepest one we passed through was 228 metres below sea level! Possibly the freakiest thing I have ever seen is that one tunnel even has a roundabout in it where two independent tunnels merge…!

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You will also need to take a ferry. The journey takes approximately thirty minutes to complete. I am not sure if there is actually a schedule or if the boats just run on an ad hoc basis. The price for one car and two adults is NOK206. The ferries have excellent facilities, clean toilets, a self-service restaurant offering hot and cold dishes, and plenty of space to sit.

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CHECK-IN
Location:
Departure area on the ground floor. Arrivals and departures are on the same level landside. Airside departures are one floor up.
Facilities: Check-in machines, Web Check-in, dedicated Air France / KLM counters.
Counters: One counter for SkyPriority passengers and two counters for all other travellers.

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LOUNGE
KLM does not provide a lounge in Stavanger. And as far as I know, there is no other lounge in the terminal either. However, two floors up from the check-in area there is a semi self-service restaurant serving typically Norwegian fare and which also offers excellent views of the apron.

So we order ourselves two plates of meatballs in some brown sauce with boiled potatoes and mashed peas, park ourselves in front of the window and settle in to watch the world go by.

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Stavanger plays an important role in Norway’s booming oil industry. The airport serves as a hub for the many operators that fly personnel out to the oilrigs in the Atlantic. Bristow’s Helicopters is obviously the most important operator out of Stavanger and it is rather interesting to watch the mix of commercial fixed wing and rotary wing movements at the airport. They even have a dedicated helicopter terminal.

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BOARDING
Priority Boarding:
Available for SkyPriority passengers.

We wait to watch our aircraft land safely and taxi to the gate, before eventually we decided it is time to head one floor down for security. The place is fairly quiet, despite the fact that there are quite a few flights leaving, including an Icelandair B 757 parked next to us.

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Apparently the flight is severely overbooked, and so I end up being upgraded again. Instead of 8C I shall now be sitting on 5A, which is a window seat on the last row of Business Class. To be honest, they should not really have bothered. I mean, it is not as though I am going to eat again, having just had a full meal on the ground. Still, being in Business Class means I have the seat next to me empty and have a lot more space to spread out and sprawl.

CABIN
If it is all the same to you, I shall spare you yet another description of the new KLM Cityhopper seat. As I already mentioned above, in Business Class the seat next to you is always kept empty. Which means that on the row of two you can sit on either the aisle or the window seat. On the row of three seats, the middle seat is kept empty to provide some extra space between you and your neighbour.

SERVICE
The service is provided by two smart Dutch young ladies. With most of the passengers being male oilrig workers fresh off a platform stuck out in the Atlantic, the two flight attendants can hardly complain of not getting enough attention. In fact they look slightly uncomfortable.

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THE MEAL
Menu:

  • Mixed salad and sun-dried tomatoes with pepper jack dressing.
  • A choice of vegetarian (falafel wrap with curried hummus, cucumber and bell pepper) or non-vegetarian (club sandwich with chicken, served with potato crisps) sandwich wrap.
  • Quark mousse with strawberry topping.

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ARRIVAL
We arrive in Amsterdam on time. I know have 40 minutes to make my connection to Basel. Only two more days at work and then finally, I shall be off on holiday.

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Epilogue: KLM, Business Class – Embraer 190 to Basel

EPILOGUE
There is this really excellent app that was recommended to me by my friend, the intrepid M., who is a seriously bad ass runner. The app is called MapMyRun. I think it is excellent because it allows you to log your runs and track your progress; you can map your route, see what distance and elevation you have covered, what your average pace is etc.

Are you wondering why I am telling you all this? Well, quite simply because I regret that sometimes I lack the presence of mind. Maybe I can blame it on Hong Kong this time or the jet lag. Otherwise, I think it would have been brilliant to log a MapMyRun workout of my run through Amsterdam Airport carrying a suit in one hand and my rucksack in the other.

TRANSFER IN AMSTERDAM
Amsterdam Airport really is the best! If you are transferring from a non-Schengen to a Schengen flight and you are, like me, running out of time, there is a dedicated short connection track through immigration and security.

I arrive at gate B04, from where my flight to Basel will be leaving. One of the gate attendants looks at me and asks me if I have just come off the Hong Kong flight. I nod ascent, still trying to catch my breath, to which he comments that he is surprised by how quickly I managed to get to B04. Oh yes, I think if I had had MapMyRun activated, we would be looking at a new sprint best time. Life is full of missed opportunities.

I board the bus, assuming I am the last passenger holding up the proceedings. But then we wait, and then some more. Eventually, after another ten minutes or so an elderly couple slowly ambles over to the counter and hand the gate agent their boarding passes. The lady passenger is carrying a Shanghai Tang shopping bag, so I can only presume that she and the hubby must have been on my flight. Well take you time dear, when you are ready…!

THE MEAL
Type of meal:
Snack.

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Starter – Creamy potato and leeks soup with diced tomatoes.

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Main – Mixed salad with pesto pasta and Mozzarella cheese.

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Bread – two rolls with butter.
Dessert – Dutch Speculaas spiced dessert.

TO CUT A LONG STORY SHORT…
The flight is pretty uneventful until we reach Basel. We are already established on a very bumpy and unstable approach when suddenly we accelerate and start climbing again. Apparently the wind keeps changing so we are going to have to make an approach from the opposite direction. A lot of screaming passengers and fifteen minutes later and we are finally safely on the ground. It has been a long time since I last heard passengers clapping with relief as we hit the ground.

Oh, and in case you are wondering: no, my suitcase did not make the short connection in Amsterdam. Still, a home delivery is better than having to cart the damn thing home myself.