KLM, Business Class – A 330-200: Basel via Amsterdam to Montreal

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INTRODUCTION
Normally I make a point of arriving at the airport about two hours before departure – just in case. But I have now been travelling for five weeks – sixteen flights later and to be quite honest, I think I have had enough. Besides, this is Basel airport, so it is quite enough for me to arrive just over one hour before departure.

I am on my way to Montreal for another visit to ICAO. I am flying via Amsterdam, as usual. The only difference being – and it really does give me quite a pang to have to accept it – that the flight is no longer operated by the mighty MD-11 and has been transferred to the Airbus A 330.

GETTING TO THE AIRPORT
Transport:
Bus line 50.
Departs from: Outside the main entrance to Basel’s Swiss railway station on the station square.
Frequency: Every 10 minutes.
Journey time: 15 minutes.
Fare: CHF5.60

CHECK-IN
Location:
In the French sector.
Facilities: Self-service check-in machines and counters.
Counters: Check-in for all KLM flights is done by Air France at Basel airport.

There is a fast track for security if you are a status card holder or travelling in Business Class. But the boarding pass scanner is only able to read the bar code on the boarding passes printed at the counter. Passbook and online check-in boarding passes will not gain you access to the fast track.

LOUNGE
Location:
Near gate 44, where the terminal forks for the non-Schengen area – there is no lounge in the non-Schengen sector.
Type of Lounge:
Swissport Skyview lounge.
Facilities:
Toilets, showers, bar, work stations, hot and cold snacks.
Internet:
Free wifi is available, no password is required but you must provide your details when you log in.

Passengers flying with KLM are entitled to use the lounge, Air France passengers are not because the flights from Basel to Paris are treated as domestic services.

BOARDING
Priority Boarding:
There are two lines for boarding and a dedicated queue for SkyPriority passengers. Inevitably nobody bothers to take the right queue and priority is not enforced either.

CABIN
Aircraft:
Embraer 190.
Configuration: 2 + 2.
Seat: It is the standard European Economy Class seat with one of the seats on every row left empty. There are two rows of Business Class.

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I am the only passenger flying Business Class on today’s flight, so I have the entire cabin to myself. The Embraer is a strange plane. On the one hand, I rather like the layout and design of the cabin, which feels a lot more modern than that of the Fokker 70, which KLM also operates on this route. On the other hand though, the seat is not particularly comfortable. I always find that the seat is too low. As a result, my legs usually start to ache after just a short while.

SERVICE
The service in Business Class is done by the lead flight attendant, who seems friendly enough. In total there are two cabin crew on the flight.

THE MEAL
Welcome drink on the ground:
Bottle of still water.
Pre-meal drink:
With just me in the cabin, the crew take things at a leisurely pace. There is even time for a drink before the meal. I have a Diet Coke and some of those tasty smoked almonds.
Choice:
Vegetarian sandwich (cheese) or beef sandwich.
Delivery:
Cardboard box.
Type of meal:
Light lunch.
Menu:

  • Cheese sandwich.
  • Mixed salad with mozzarella pearls.
  • Speculatius crumble for dessert.

The meal is tasty and perfectly adequate for the duration of the flight.

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TRANSFER IN AMSTERDAM
I enter the terminal building at around 13h20. I now have slightly less than two hours to make my connection to Montreal.

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I already have the boarding pass for my flight to Montreal and my suitcase has been checked through as well. My flight will be leaving from the D gates, passed immigration. The immigration counters are located next to the stairs leading up to the KLM Schengen Crown Lounge and the C gates.

At immigration there are machines available for travellers with biometric passports, but from what I understand, these may only be used by holders of a European Union passport.

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LOUNGE
Location:
The non-Schengen Crown Lounge is located above the F gates, if you are walking at a leisurely pace it may take you about ten minutes to reach the D gates.
Type of Lounge:
Dedicated KLM lounge.
Facilities:
Showers, bathrooms, quiet rooms, work stations, hot and cold snacks, bar.
Internet:
Free wifi, the code changes daily and is displayed in various locations throughout the lounge.

Amsterdam airport is currently undergoing modification and extension. As a result, most of the windows in the lounge have been covered over to mask the constructions site.

BOARDING
Priority Boarding:
The boarding pass shows a boarding time of 14h15, which is exactly one hour before departure. This is due to the fact that passengers will have to undergo a further security screening before entering the holding area of the gate. If you arrive at the indicated boarding time, you usually end up having to queue quite a bit. So it is better to arrive about thirty minutes prior to departure, when most passengers are already in the holding area.

There is a dedicated queue for security for SkyPriority and Business Class passengers. The actual boarding normally starts about thirty minutes before departure with a call for Business Class passengers and then families with children.

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CABIN
Configuration:
2 + 2 + 2.
Seat: KLM currently offers three different Business Class products on its wide-body fleet. There is the new fully horizontal life-flat, which is only installed on the Boeing B 747-400. Although from what I understand this seat is about to be introduced to the B 777 fleet as well.

And then there is the angled lie-flat seat installed on the Boeing B 777-300 and the Airbus A 330-300. If I am not mistaken, this is pretty much the same seat Air France has installed in its wide-bodies right now.

And finally of course, there is the old angled seat on the Boeing B 777-200 and the Airbus A 330-200, which is what I shall be travelling in today. This seat is really passed it. It is comfortable enough to lounge in but it can be a tad difficult to sleep in unless you really are completely exhausted. It is the same seat KLM used to have on the MD-11 until she was decommissioned. But somehow, on the A 330 it just seems very dated. Legroom on the first row is very good, but nowhere near as good as on the MD-11.
Facilities: Reading lamp, power outlet, noise cancelling earphones.

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Upon entering the cabin, there is already a blanket and a pillow at every seat. Menus are distributed after departure. Luckily enough for me, the seat next to me is one of the few to remain empty on today’s flight.

SERVICE
As usual with KLM, the cabin crew are quite senior and very professional. In short succession one flight attendant comes to hang up my coat before I am offered a welcome drink and a vanity kit. There are different kits for men and women. For a welcome drink there is a choice of sparkling wine, beer, orange juice and still water.

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We push back on time. We shall be departing from runway 18L today and there is a queue of six aircraft ahead of us and another six behind us. As we taxi out, I look across to KLM’s huge MRO facility on the other side of the field. And that is when I suddenly catch a glimpse of her, standing quietly in the shadows. The last time I flew to Montreal it was the might MD-11 that carried me there. Such fond memories… Oh Audrey, Maria, Florence; we could have been happy together…how could you desert me like that?

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THE MEAL
Welcome drink on the ground:
Fresh orange juice.
Hot towel before the meal: The scented hot towels KLM has on offer in Business Class are truly excellent, much better than those flimsy little things BA offers in First.
Pre-meal drink:
Another fresh orange juice, the drink is served with a bowl of nuts or a selection of Dutch cheese.
Choice:
Two starters and three mains.
Delivery:
Trolley service.
Type of meal:
Full meal.
Menu:

  • Shrimps with grapes and mint oil with garlic and almond soup
  • Rice salad with beetroot, goat cheese and pine nuts with a raspberry dressing
  • Braised veal with gnocchi and vegetables
  • A selection of warm breads
  • Cheese and crackers
  • Skewer of fruit

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The food on KLM is normally quite good in Business Class, as is the service. And today’s flight is no exception, at least as far as the quality of the food is concerned. But for some reason the service is taking an eternity to complete. In fact it lasts for more than two hours and thirty minutes from the moment I am served a drink and the bowl of nuts to when eventually everything is cleared away. I do not really mind that on a flight of maybe twelve hours. But on a flight of only slightly more than seven hours I really do think it should be possible to deliver a faster service.

Once the meal is over I settle in with my Kindle and spend the rest of the flight reading and gazing out the window. The scenery outside is quite beautiful. We are routing relatively far up north, grazing the southern tip of Greenland.

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SECOND SERVICE
Type of meal:
Snack.
Choice: There are two main dishes to choose from.
Menu:

  • Waldorf salad
  • Vegetarian club sandwich
  • Warm Dutch apple pie
  • Crisps

With slightly less than two hours to go to Montreal the second service begins. Before the meal starts, a second hot towel is offered by the crew. The meal is perfectly adequate for the time of day and the duration of the flight.

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ARRIVAL
The crew clear the trays. The distribution of the famous little Bols houses marks the end of the flight.

We arrive exactly on time. Quite surprisingly, the airport is completely deserted. There is no queue for immigration and the suitcases arrive in next to no time at all.

GETTING INTO TOWN
Transport:
Taxi.
Departs from: Dedicated taxi stand.
Journey time: About 25 minutes.
Fare: Fixed at CAD40.-

CONCLUSION
This was another good flight by KLM today. Their service is perhaps not as refined and elegant was what you get on Cathay Pacific or Swiss. But what always impresses me about KLM is that their service is very consistent and I have as yet to experience a bad crew.

This was my first trip to Montreal on KLM that was not operated by an MD-11. For sure, the A 330 is the more modern aircraft. Even so, personally I think the MD-11 was just so much more fun.

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