Lufthansa, Business Class – CRJ-900: Frankfurt to Basel

Airline: Lufthansa Cityline
Aircraft: Bombardier CRJ-900
From: Frankfurt
To: Euroairport Basel-Mulhouse Freibourg
Departure: 22h05
Arrival:
22h40
Flight time: 35 minutes
Seat:
4A

My flight from Malta ends at gate A18. I now need to make my way through that depressing tunnel that connects the A pier to the B gates. The lifts taking passengers down to the tunnel at basement level are hopelessly overloaded, so I take the stairs instead.

Part of the tunnel is closed, hopefully for embellishing, but in this rat hole I‘m pretty sure that‘s a lost cause… at least there aren‘t that many people down here and I make quick progress.

As soon as I arrive at the gate, they make an announcement inviting all passengers who have been to China in the last two weeks, or to a country with reported cases of corona virus or who have a Chinese passport to contact the ground staff. I find this rather odd. While I understand that there is clearly cause for concern over the spreading of the corona virus, I still think it’s racist and rather awkward to single out the nationals of one country only.

In any case, once boarding begins, we go down once more into the bowels of the terminal complex and then take the compliemtary bus tour of Frankfurt airport to reach our aircraft, which is literally parked on the remotest remote stand, in the eastern-most corner of the apron.

Boarding is quickly completed and the flight is not full. The Business Class cabin has eight rows. Although there are only two people on row 5, behind me, and another passenger across the aisle from me on 4F.

There are two male crew in the cabin. Again, they make an interesting linguistic case study. The purser is obviously Australian. His German is very good and he only makes few mistakes with his declensions. His colleague is probably German. His English is fine, but with a slighly strange accent. Allegedly, he also speaks French, most of which, though, is incomprehensible.

As passengers board, they are handed a packed of almonds.

We make our way out to runway 18, which is at the completely opposite end of the airfield, despite the fact the threshold for runway 25C is only a few hundred metres away from our stand.

We reach the runway, stop abruptly and then turn back. Apparently, the wind has changed and runway 18 is no longer available. So we have to make our way back to the threshold of runway 25C and wait for a slot for us to open…

One hour and fifteen take-offs later it’s finally our turn to make our departure. The initial climb is very bumpy, but then very quickly we settle into the cruise and the crew begin their service.

For dinner there is small plate with a skewer of feta cheese, olive and cucumber, another piece of vitello tonnato wrapped around some leaves of rocket, and a few slices of melon. For dessert there a passion fruit mousse and more of the chocolates. By the time the crew clear away the trays, we’re already descending into Basel.

We land at 22h40, one hour behind schedule. Which is not so good, because it’s also around the same time the easyJet fleet based in Basel returns home. As a result, the bus heading into town tends to get very full. As we taxi in, I notice the KLM flight from Amsterdam is nowhere to be seen, which is strange and slightly worrying, considering it should have landed at 21h45. I suppose I should be alarmed, but that’s another story, I’m too tired…

Lufthansa CityLine, Business Class – CRJ-900: Basel to Munich

Airline: Lufthansa Cityline
Aircraft: Bombardier CRJ-900
From: Euroairport Basel-Mulhouse Freibourg
To: München Airport
Departure: 06:30
Arrival: 07:20
Flight time: fifty minutes
Seat: 2F, window seat on the starboard side

It‘s just coming up to five o‘clock on Saturday morning as I make my way across the station square to catch the airport bus. Remind me, why am I doing this again?

There aren‘t many people about at this time of the night. The bus isn‘t very full either. So I grab a seat at the very back and desperately try to catch just a few more minutes of sleep.

At least that means check-in and security are quiet too.

My flight to München is boarding from gate 60, which is inconvenient because it means I shall have to pass through the duty free shop to get to the lounge – and I really do need a coffee right now – and then back again to board my flight.

Boarding starts on time. By the time I reach the gate there are only a few passengers left… ‚after-you-no-after-you-please-I-insist-after-you…‘.

As passengers step on board, we are handed a small chocolate biscuit sandwich. In Economy Class that is the full extent of the inflight service. But it is a very short flight after all!

The crew aren‘t exactly exuberant, but they seem friendly enough and a vast improvement over my previous experience with Lufthansa.

There are six rows of Business Class for a total of twelve passengers. And the cabin is full. On the CRJ-900 the bulkhead row on the port side of the aircraft is row 1. On the starboard side, the bulkhead is on row 2, because the toilet is located on what would be row 1.

The CRJ-900 is a dreadful aircraft, it‘s tight and cramped and the cabin colours Lufthansa went for are just drab, dull and dark. Not sure in what universe off-grey is not depressing and ugly… on the upside though, on row 2 the aircraft really is exceptionally quiet.

Once we‘re airborne and the fasten seatbelt sign is turned off, the service begins. First the crew roll down the aisle with the food trolley, dishing out the trays. Only after all passengers have their meal do the two flight attendants return to the galley to bring out the drinks trolley.

The meal is presented in a small basket with a checkered pattern, which is kind of cute. The basket contains a müsli bar of sorts, which is rather vile, a bottle of strawberry and banana smoothie that gives me heartburn before I‘ve even finished it, a few grapes, and a ham sandwich. As I said, it‘s only a short flight.

The cruise isn’t very long obviously, and very soon we’re already descending into Munich. Eventually, we land at 07h15.

The flight comes to an end on one of the few remote stands for the CRJs immediately next to the terminal building. So at least there will be no bus transfer and passengers can just walk straight into the terminal.

I now have two hours before my onward flight.

Air Dolomiti, Economy Class – Basel to Munich

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INTRODUCTION
I’m on may way to Recanati on Italy’s Adriatic cost to attend a meeting on language training for the military. The best option for me to get to Recanati is to fly with Lufthansa via Munich to Ancona. In Munich I shall meet my colleague, the flying Dutchman P. who has rented a car from Ancona airport. Originally, I wasn’t going to post on the flights, seeing as they are in Economy Class and both are fairly short sectors. But…

CHECK-IN
I know I probably sound like a grumpy old bastard. A grumpy old bastard who just really, really dislikes Lufthansa on principle. But that’s definitely not the case. You’ll have to take my word for it. Honest, I’m not old…

In any case, it just struck me on this trip that Lufthansa keeps making changes to its frequent flyer programme and introducing new brands and new rules and fare conditions. One would like to think that all these changes and ‘improvements’ were introduced for benefit the airline’s customers. But that is hardly the case and while their new fare structure may make sense on paper, in practice it simply lacks transparency and leaves you with the sinking feeling that the customer was actually the last thing Lufthansa had in mind when the changes were implemented.

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I arrive at Basel airport about an hour before departure. Our secretary has booked me on an Eco Light fare with no check-in luggage allowance. But I’ve decided to take a small suitcase and a rucksack with me after all, so from my research on the Lufthansa website I’m guessing this means I’ll have to pay to check in one item, which is fair enough. Only, the website and the app will not allow me to purchase a checked luggage allowance. In fact, the app won’t even allow me to view my booking because it was done via our travel agent and not directly with Lufthansa.

Apparently, you can always pay for checked luggage at the airport when you check-in, although that is then quite a bit more expensive. So as I approach the check-in counter, I’m fully expecting the check-in lady to want to charge me the higher amount, even though I think it’s hardly my fault if Lufthansa’s website and app don’t work. Only, that’s not what happens. Instead, the lady explains that I am entitled to take both pieces into the cabin ‘because it’s such a small aircraft’. Is that even supposed to make sense to the customer?

BOARDING
Boarding is from gate 32, which is in the non-Schengen sector of Basel airport, seeing as the state of emergency imposed by the government of the department Haut-Rhin in France remains in place. The result of which being that flights to and from some Schengen countries, including the Netherlands and Germany, are treated, de facto, as overseas flights.

CABIN
Today’s flight to Munich will be operated by an Embraer 190 of Air Dolomiti, which belongs to the Lufthansa group and the Miles and More programme but is not, if I understand correctly, a member of the Star Alliance. The carrier operates a number of flights on behalf of Lufthansa. These are mainly wet leases rather than code-share flights, which is also why the Basel to Munich flight only operates with a Lufthansa flight number but not an Air Dolomiti one.

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The cabin design and seats are similar to those of the Lufthansa Embraers, with the exception that everything in the Air Dolomiti cabin is green.

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Another shot of my popular hairy legs, cunningly disguised as a photo to show off the seat pitch…

SERVICE
I am greeted at the door by a friendly young lady. The first thing she does, is to shove a small cake with a good dusting of icing sugar in my hand. Which is a bit unfortunate because I’m holding my suitcase in one hand and the rucksack, my boarding pass and a bottle of Coke Zero in the other. So I decline. For Lufthansa this means that in doing so, I forfeit my basic human right to be served a snack on this flight, because the service protocol does not foresee distributing food, no matter how insignificant, after take-off.

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Once we’re airborne, the crew do a drinks round with a full bar service. Here’s another thing I don’t get about Lufthansa: how can a large organisation like the Lufthansa group be so inconsistent and careless in the treatment of its own brand? Despite the fact that this flight is being operated as a Lufthansa service, the catering is entirely Air Dolomiti branded, which really does not make any sense to me at all.

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ARRIVAL
But at least it’s a lovely day for flying and eventually we land in Munich after a flight time of about 35 minutes.

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CONCLUSION
For a flight of only 35 minutes duration the performance Lufthansa gave here was okay. I was not expecting them to roll out the red carpet. But flying Lufthansa has become a bit of a pain, at least for me, because somehow you’re never really quite sure what you’re letting yourself in for. The website is not intuitive, the interface with other reservation systems simply doesn’t work properly, check-in online didn’t work and between the fees for check-in luggage, fees for reserving a seat and so on, the experience is really not very enjoyable.

And I really don’t see why the crew can’t at least wait for all passengers to be seated before distributing the snack.