Swiss International Air Lines powered by Helvetic Airways, Economy Class – Embraer 190: Zürich to Luxembourg

Introduction

This is starting to feel a lot like running a marathon. At sone point you have the finish line in sight, far off in the distance. Your legs are burning, you‘re thirsty, you’re tired and you‘re worried your legs will start cramping any time soon. The risk is that then you start to accelerate, just to bring the race to an end. And that‘s of course when you‘re most likely to fail. Because you‘re no longer running at a pace you‘re comfortable with.

The finishing line, in my case, is obviously the moment I step on that plane to Oz. But there‘s still a stretch to go until then and I have to watch out I don‘t start burning up before.

I leave the office at 11h10 and catch the 11h24 train to Zürich airport. I was kind of expecting security to be quite busy, given that it‘s the lunchtime rush hour. But the airport is suprisingly quiet.

The Lounge

My first stop is the SWISS lounge and even here it’s much quieter than it usually is. The lunch buffet in the lunge consist of a limited selection of salads (three) and a main course, which is ‚prepared‘ by a chef. Although I suspect his real job is mostly to ensure that visitors don‘t over indulge and drive up the costs for the lounge… I mean, it‘s not like he does any real cooking.

Boarding

Boarding is from gate A55, which is in the provisorium that became permanent. Sort of. No people here either. I‘m the last to enter the holding pen for the bus. There are about twenty passengers on the flight today. No wonder it was so easy to get the emergency exit on row 13 when I checked in!

The bus pulls up to our aircraft and I hold back to be the last to board. If the plane is empty anyway, then I‘d much rather sit slightly behind the wing so I can watch the control surfaces during the flight.

The Cabin

I settle in the window seat on row seventeen. The rest of the cabin behind me is empty, which is something I don‘t think I‘ve ever experienced in Economy Class! the seat pitch on roway seventeen is not bad at all, and certainly enough for a flight of forty minutes. The head rest, by the way, can be adjusted in height.

The Crew

There are three cabin crew on this flight. As a rule, I find that the Helvetic crews tend to be friendlier than the SWISS ones. And this bunch is no exception. What is perhaps a tad strange though, is that instead of stepping into the cabin to make his welcome aboard announcenent, the purser decides to hide in the galley, which is just weird to watch.

Our initial climb is quite bumpy. The flight time is only forty minutes, so by the time the crew are released, the captain also informs them that we‘ll be landing in twenty minutes.

The Meal

The service consists of a bottle of still or sparkling water and one of those lovely little Swiss chocolates.

Arrival

We land in Luxembourg on time. The weather here is so bad. This is the first time I‘ll be taking the bus line 16 to the office since Luxembourg introduced free public transport within the Grand Duchy on 1 March 2020. I think it‘s a brilliant idea. Although I must say that it does feel kind of strange getting on a bus without a ticket – kind of clandestine.

Conclusion

To conclude, I’m just assuming the visible lack of passengers is the result of the recent outbreak of Covid19 in Europe. But of course that is only an assumption. However, if indeed it is the case, then I think 2020 may turn out to be something of a watershed moment for the global aviation industry. In Hong Kong more than half of Cathay Pacific’s fleet is on the ground as the result of a reduced network and others are not doing much better. If the current situation continues, it seems likely that some airlines may simply end up running out of time and money. A bit like running a marathon.

Swiss International Air Lines, Business Class – Airbus A 320: Geneva to Zürich

Airline: SWISS
Aircraft:
Airbus A 320
From:
Genève
To:
Zürich
Departure: 16h00
Arrival:
16h30
Flight time: 30 minutes
Seat: 1A

Transfer in Geneva

Man, what a rathole! I disembark from my flight from Paris at 14h40. Boarding for next my flight should start in ten minutes. But apparently, connecting from the French sector to the Schengen area is not really foreseen in Geneva. And so I end up going up and down a whole set of ugly and narrow corridors, at the end of which I am ejected in front of a security check point. Okay, fine…

The airport is very busy and crowded. There are people sitting on the floor everywhere. The SWISS lounge is one floor up from the gate area. Turn left and right a few tines and eventually you should get there…

The Lounge

If my First Class departure from Zürich were on the same day, I’d be entitled to use the First and Hon lounge in Geneva, but because my departure is still more than two weeks away, it’s the regular Business Class lounge. And it’s quite nice. It’s a descent size and rather empty this afternoon. I don‘t take any pictures though. I’m not there long enough!

The flight is delayed by twenty minutes because of the dog incident earlier on. boarding will be grom gate A02.

Boarding…

… is a complete mess. There are grumpy passengers pushing and shoving everywhere. At some point, a Portuguese speaking mother boards with her baby in a pram and what looks like the combined baggage allowance of about twenty passengers. Oh yes, and she‘s also decided that standing in the middle of the aisle is a brilliant place to make a phone call. Eventually the passenger behind her explains that she has a tight connection in Zürich, so it would be really good for the mother to get out of the way to let the other passengers board quickly.

So the mother quickly dumps her stuff in five overhead bins and then vanishes behind the curtain to find her seat in Economy Class.

Of course this isn‘t any of SWISS‘ fault. There are annoying passengers on every airline. But do also think it might have helped if the crew had been in the cabin to help the poor woman, instead of hiding in the forward galley and doing a bloody good impersonation of somebody who both blind and deaf.

The Crew

Which brings me, of course, to the crew on this flight. Upon entering the aircraft, there is one male crew standing in the galley. He has one job, to say hello and welcome to passengers as they step aboard, but apparently even that is too much to ask.

Instead, he just stands there in his waistcoat, which is really not doing anything to hide just how badly and tight uniform is. He hasn‘t bothered to close the top button of his shirt either and looks, in short, like a complete and utter slob.

And just to make sure there‘s as little interaction as possible, the usual refreshing towel and bottle of water have been placed on the seats before boarding.

The Meal

The meal service consists of one of the sandwiches they usually serve in Economy on international flights. The slob shoves the tray under my nose, without as much as asking if I‘d like to eat anything. I ask him what‘s in the sandwich, but he just shrugs and continues to ignore me. Turns out it‘s mozzarella with mushrooms and hits the spot nicely.

Behind him the purser quickly hands out chocolates, again without saying a word. Oh yes, and there is no drinks service. Apparently, the welcome drink was it.

Arrival

Luckily it‘s not a long flight and we land in Zürich at 16h30 after a short flight of 30 minutes.

The difference between Air France and SWISS on these two flights was like night and day. The Air France staff on the ground and in the air were so friendly and nicely turned out. The interaction with them was just brilliant and really left a good impression.

The SWISS crews, on the other hand, were really not good. They have zero motivation they look as though they’re really unhappy to be there and resent you for actually making them work. I’m aware of that fact that a short hop of thirty minutes hardly gives any airline an opportunity to shine and interact with the customer. But even so, I have to say that on this flight it really felt like they were intentionally not making the effort to interact.

Swiss International Air Lines, Business Class – Airbus A 220-300: Zürich to Prague

Airline: SWISS
Aircraft: Airbus A 220-300
From: Zürich Airport
To: Prague Ruzyne Airport
Departure: 17:47
Arrival:
18:44
Flight time:
57 minutes
Seat: 1A, window seat on the bulkhead row of the port side

Introduction

Yesterday, on Sunday afternoon, I flew back from London Heathrow to Basel just as the chaos of another epic IT failure started to unfold in Heathrow. The upshot of that being that I had to spend three hours sitting in agony in BA’s painfully cramped Economy Class to make a journey that normally should only last a bit more than an hour. So as you may well imagine, I didn’t really fancy getting on a plane again on Monday. But this is for work, and I guess there are worse things to have to endure than SWISS’ Business Class.

Getting to the Airport

My flight is scheduled to depart at 17h35. I catch the 16h24 train from Winterthur, which arrives in Zürich Airport at 16h40. The airport is very quiet, which may have something to do with the fact that I think it’s the public school skiing holiday, when a lot of people head for the slopes with their families. All the better for me, because it means there are only very short queues for security.

Boarding

I haven’t really got that much time left before boarding begins, so I figure I might as well head to the gate directly. I take a few pictures of my aircraft on the way.

Boarding starts on time. And I’m pleased to say that they appear to have implemented some changes to the check-in system which trigger an alarm if passengers try to board before their boarding group is called. It makes the whole process a lot more efficient.

The Cabin

There are four rows of Business Class on today’s flight, for a total of twelve seats. However, only six of the seats are occupied and the load in Economy Class doesn’t appear to be all that heavy either.

Generally speaking, I rather like the cabin layout SWISS has on the A 220-300. It’s a very comfortable experience for the passenger. The only thing I don’t like is the colour scheme, which looks rather bland and drab.

Another thing I really like on the A 220, is the Business Class loo, which is very roomy and large enough for me to be able to stand up straight in front of the sink. Usually, on the A 320 the curvature of the hull makes it impossible to stand upright.

The Crew

The crew in the cabin consists of three young females. The maître de is 26 years old. She was married to a guy from Antigua and she really just couldn’t imagine living in the US, which is why he moved to Switzerland after they got married. But that only lasted for two years, because you know, honestly, after two years she’d really just had enough and couldn’t stand being married anymore. Like. I can also tell you what she studied and then broke off, what she’s currently studying, what she wants to do in future, and where she gets her nails done.

Don’t get me wrong, she’s actually very good at her job. She’s just a bit of a little Miss Chatterbox and clearly unaware of the fact that yes, the A 220 really has got very quiet engines indeed.

The service on the ground is the usual packaged towel and still water.

We make our way to runway 28 for departure. The weather really is quite dreary here today…

The Meal

Much to my surprise, there’s a full meal service, depsite the short flight time. There is no choice for the meal. But I like that every passenger is served individually from the galley.

The Main Course

The main course is roast beef (bleeach…!) with potato salad, pickled radishes and carrots.

The Cheese

The meal is served with the usual small plate of Swiss cheese.

The crew pass through the cabin twice offering warm breads.

Dessert

And for dessert there is a Läckerli cream thingy (better if you google that one…). And as if I haven’t had enough sweetness for one day, I have a coffee to finish the meal, which is served with a little SWISS chocolate.

The roast beef is really so not my thing. But the potato salad is quite okay and the dessert is just lovely.

Arrival

Before I manage to finish the coffee, we’ve already started our descent into Prague, where eventually we land on time. The one thing I never fully understood about Prague is that although the airport is quite large, it’s also usually fairly empty. At least when I visit. And today is no exception, there are only a few aircraft standing around.

Getting into Town

Public transport to and from the airport is a bit tricky in Prague. There is a bus that will take you to the closest metro station. But there is no rail link from the airport to the city. The hotel has organised a car to pick me up though, which makes the journey into town in about twenty minutes.

Air Malta, Economy Class – Airbus A 320: Zürich to Malta

Airline: Air Malta
Aircraft: Airbus A 320 (previously operated by SriLankan)
From: Zürich Airport
To: Malta International Ariport
Departure: 18h15
Arrival: 20:10
Flight time: 1 hour 55 minutes
Seat: 12A, window seat on the first overwing emergency exit row on the port side

Introduction

Today I’m on my way to Malta. The big plan is to spend two weeks working on my research in peace and quiet, without any of the usual distractions at work. The first part of this journey is pretty much identical to my penultimate post on Air Europa last week, to the extent that I take the same train from my office to the airport and even check-in at the same place. Air Malta checks in with Swissport on row 3 of Check-in 2.

Given that I only recently posted two reports on Air Malta, I wasn’t really sure if I wanted to post yet another. But then I realised it’s been a while since my last flight in Economy Class with Air Malta, and certainly this is my first flight since they introduced full buy on board service. So there you go.

Airside

I reach the gate at 17h05, which is the boarding time indicated on the boarding pass. My aircraft is just pulling onto the stand, having arrived in Zürich with a delay of thirty minutes.

Boarding

Eventually, boarding starts at around 17h30, ten minutes before the scheduled departure time. The flight is surprisingly busy, given that it’s the low season. It’s not completely sold out, but from what I can tell there aren’t that many empty seats left.

The Cabin

I’ve reserved seat 12A, which is the window on the port side emergency exit. On the A 320 there are two exit rows. The first one is my preferred choice because it’s far enough from the next row that the guy behind you cannot poke his knobbly knees into your coccyx and the guy infront of you can’t recline because the exit row is behind them. Perfect!

As my luck would have it, the middle and aisle seats remain empty for the whole flight. So I have a whole row of three to myself.

The Crew

There are five crew on this flight and they really are excellent. They’re very laid back but still professional. One of them explains the operation of the emergency exit to the guy behind me and he tells her he’s seen this all before. Undeterred, she explains very nicely that she’s obliged to explain it to him just the same.

The Meal

Once we’re airborne, the crew pass through the cabin taking orders for hot snacks. There’s a choice of about five hot dishes on the inflight menu. Although two already sold out on the inbound to Zürich. So I decide to go with the vegan Lasagna. I’m not even that hungry, but I’m curious.

Twenty minutes later my food arrives. With that I order a Diet Kinnie and a KitKat, for a total of EUR10. The Lasagna is surprisingly not bad, considering what it is. I’ve had worse. Like on Dragon Air. Much worse. Even so, I do find EUR10 a bit steep for such a meal.

Arrival

The flight is uneventful. We land in Malta at 20h10, with a delay of only ten minutes and after a flight time of slightly less than two hours. Alas, we’re parked sufficiently far away from the terminal to warrant sending a bus to pick us up. I was hoping we’d be allowed to walk, so I could take a picture of my aircraft.

The weather is not up to Malta’s usual standards, unfortunately. It’s only about 15 degrees Celsius and overcast. But at least it’s not raining and it’s still 15 degrees warmer than Zürich when we departed this evening.

Air Europa, Economy Class – Embraer 195: Zürich to Madrid

Airline: Air Europa
Aircraft: Embraer 195
From: Zürich
To: Madrid Barajas
Departure: 18:51
Arrival:
20:36
Flight time: 1 hour 45 minutes
Seat:
14D, aisle seat on the emergency exit

Check-in

At 16:54 I catch the train back to Zürich airport and make my way to Check-In 2, row 3, which is where Swissport has its counters for the smaller airlines like Air Baltic, Air Malta and Air Europa.

There‘s nobody else checking-in right now, so I‘m seen to straight away. And then from there I head for security, which is just as quiet.

The Lounge

Air Europa uses the Dnata lounge in Zürich, located towards the end of the airside centre, near the B pier. The lounge is completely packed and there‘s hardly any room to sit.

Eventually, I find a place to settle and get myself some food. The selection in the lounge is good, with a choice of salads, soup and a pasta dish to choose from.

Boarding

Considering they‘re a handling agent, boarding an aircraft is something Swissport doesn‘t do very well at all. An announcement is made that boarding will be by zones, starting with zone 1. only, no further announcement is made, resulting in the inevitable scrum by passengers. In fact, boarding is utter chaos and the original two queues expand quickly into a riot-scale pushing and shoving extravaganza.

The Cabin

Eventually though, I make it onto the plane and settle into my seat on the emergency exit.

Again, the seat pitch on the exit row is great. I also think Air Euopa have better padding on their seats in the Embraer than KLM, Air France or Helvetic.

The Crew

There are three crew in the cabin. As I don‘t make any purchases from the inflight menu, my interaction with them is limited. But the safety briefing they give is professional.

The flight itself is very bumpy for most of the journey. To the extent that even the crew had to be seated. Which is good, because the rocking puts me right off to sleep!

Arrival

We land slightly head of schedule. In Madrid Air Europa operates out of Terminal 3, which has its own metro station. Public transport in Madrid is quite cheap. Although you need to purchase a supplement for journeys to and from the airport.

Air France, Economy Class – Airbus A 321: Paris Roissy to Zürich

Airline: Air France
Aircraft: Airbus A 321
From: Paris Charles de Gaulle (Roissy)
To: Zürich
Departure: 13h20
Arrival:
14h15
Flight time: 55 minutes
Seat:
25A, emergency exit on the port side

Transfer in Paris Roissy

I disembark the Airbus A330-200 that brought me to Paris from Dubai and enter into Terminal 2E. My connecting flight to Zürich will depart from Terminal 2F, which sits opposite 2E. The route to take is clearly signposted for connecting passengers.

The security check is done in Terminal 2E and there is a dedicated queue for SkyPriority passengers. Right behind security is the passport control to enter the Schengen area. And then from there it‘s just a short walk to the main airside area of 2F.

Terminal 2F has two piers. And like the other terminals, it also has a striking desing.

By the time I get to 2F it‘s 12h, and I still have 50 minutes before boarding for the next flight begins.

The Lounge

The Air France lounge, le Salon, is located one floor below the gate area.

The lounge is very busy, which is why I don‘t take any photos. It has a good selection of hot and cold drinks and cold snacks, which are replenished and changed throughout the day.

Boarding

At 12h35 I leave the lounge to find my gate. The flight is departing from F49, which is right next to the escalator coming up from the lounge. Boarding has just started for zones 1 and 2.

The Cabin

I‘m seated on row 25, which is the second emergency exit row on the A 321. Leg space is absolutely brilliant. What‘s more, the middle seat stays empty, so I have more than enough space to spread out!

On the down side, there is no window on row 25. But it‘s cloudy all the way to Zürich anyway, so that‘s okay.

The Meal

As soon as we‘re airborne, the service begins. As a snack there is a tomato and egg sandwich. To drink I have a can of Perrier.

Arrival

Eventually we touch down at 14h15. By 14h46 I‘m already on the train to the office, where I need to sign off a few documents. And then from there I head back to the airport.

On the four flights I took with Air France for this trip to Dubai, the airline provided a solid product at a consistently high standard. Unlike boring Lufthansa in its perpetual identity crisis and dreadful BA, flying with Air France is still a pleasure, firmly establishing them, in my view, as Europe‘s best airline right now.

Swiss International Air Lines, Business Class – Airbus A 320: Oslo to Zürich

Introduction

To be honest, I wasn’t actually going to write a review of my return trip from Oslo to Zürich, figuring it would just be more of the same as the outbound.

As such, this isn’t much of a trip report either, consider it therefore, as an update or, for me at least, a very pleasant surprise.

The Crew

I already figured this would turn out to be a good flight the moment I stepped on board. The female maître de and her male colleague were standing at the L1 door as though their only reason to be there was to welcome passengers aboard the flight.

This continued throughout the flight, with all the cabin crew giving the impression of wanting to make sure passengers felt comfortable and welcome.

The Meal

The biggest surprise though, came when the inflight service started. With a departure at 13:55, SWISS considers the Oslo to Zürich flight a lunch time service.

As such, the service started with an apéritif. Here too, the crew very proactively offered wine and champagne to passengers. The maître de looked charmingly disappointed when I informed her I’d just be having a Coke Zero.

The drinks were served with a small packet of snacks made with olive oil and containing pieces of black olives.

The male flight attendant then went through the cabin addressing every passenger individually and by name. He informed me that for lunch there was a choice of beef or Spätzli for the main course. As I’m not much of a carnivore, I went with the latter. One way or another, I must admit I wasn’t expecting a hot meal.

The Main Course

The meal was served on one tray and consisted of the main course, which was Spätzli with rosted onions and a cheesy cream sauce.

The First Course

A small bowl with potato and smoked sausage salad, served with a chunky piece of smoked salmon.

The Cheese

A small plate of cheese, served with bread from the basket.

Dessert

An excellent piece of apple pie with cherry compote and a chestnut mousse.

Throughout the service drinks were regularly replenished by the crew.

Conclusion

In summary, this really was a highly enjoyable flight I had with SWISS. The crew were excellent and gave the impression of having been properly trained. They were motivated and relaxed, but without being sloppy. Of course, it also helped that I had the whole row of three all to myself and could spread out comfortably.

In fact, I got so comfy that I dosed off and slept for the rest of the flight with the warm feeling of sunshine on my face.

The fabulous Swiss chocolates served at the end of the flight, which have become SWISS’ trademark, were offered to passengers as they disembarked, which I thought was another nice touch.

I wish all flight could be like this!

Swiss International Air Lines, Business Class – Airbus A 220-300: Zürich to Oslo

It’s Tuesday morning and I’m on my way to Norway. The flight to Oslo isn’t leaving until 09:40. But I figure I might as well take my usual train from Basel to avoid the worst of the morning rush hour.

Getting to the Airport

I arrive at Zürich Airport at 07:20. They’re currently replacing the tracks in the station, so half the platform is closed off. It’s not so much of an issue, but it means that the platforms are quite crowded and it can take a while for the queue to move.

Either the morning rush for security is already over, or most companies have already spent their travel budget for this year because the airport is very quiet.

The SWISS Business Class Lounge

My first stop is the lounge. I’m starving! Luckily, the lounge isn’t too crowded either.

When it’s empty, you can actually appreciate the design of the SWISS Business lounge. I’m not so sure if the Swiss rustic look will age all that well, but for the time being it’s okay.

There is a small buffet with a rather limited choice of food. However, the centrepiece of the lounge is the open kitchen, where you can order hot dishes. So I help myself to some bread and cheese and order an omelette with chives and some beans to go with that.

I answer a few office e-mails and then decide I’d much rather be looking at the aircraft outside. So I leave the lounge around 08:30, with 50 minutes to go before boarding starts.

Boarding

My flight is departing from gate B41 on the mixed Schengen/non-Schengen pier.

The Cabin

There are six rows of Business Class for a total of 18 seats. However, there are only nine passengers seated up front this morning. I am on 3A, with the aisle seat next to me empty. Seat pitch on row 3 is good and very comfortable.

I really like the the A 220’s cabin, because it feels so spacious. Although I probably shouldn’t confess to that to my colleague Mr Bighead, who worked on the development of the CSeries.

As usual, the service starts with the distribution of still water and towels.

Departure is from runway 28, right behind an A340 which only just manages to get off the ground…

The Meal

Once the crew is released, the breakfast service begins. It consists of a tray with cheese, melon, parma ham and some disgusting liver parfait. Yuk!

With that, there is a selection of breads offered by the crew. Although Mr 3D manages to grab a total of five buns before the flight attendant can stop him. Some people…

And with that there is butter and apricot jam. There’s also a small jar of very sweet berry Müsli.

And to conclude there is a Swiss chocolate, which strangely vanished before I could take a photo…

As we head further north, the weather rapidly deteriorates. And much to my horror, when we break through the cloud on our descent, the ground below is covered in snow.

Arrival

Eventually we land after a flight time of two hours and twenty minutes. The runway and taxiways are covered with ice, but nobody seems phased by that.

Transfer in Oslo

Once we stop at the gate there is an ID check before we’re allowed into the terminal. But the check is painless enough. I now have 90 minutes to make my connection.

Air Malta, Club Class – Airbus A 320: Malta to Zürich

The weather here in Malta has been lovely all week, with cloudless blue skies and a temperature of around 20 degrees Celsius during the day.

But it’s time to head back to Switzerland and the cold.

Getting to the Airport

I check out of The Phoenicia Hotel in Floriana at noon. The next bus to the airport will be the 12:35 X4, which leaves from the B pier of the main terminus. The B and C piers are located in St. James’ ditch, below what used to be Duke of York Avenue.

The X4 bus has a luggage rack, which is really convenient, because the bus continues all the way to Birzebbuga in the south and therefore tends to get very full.

Despite the fairly reliable public transport service, traffic in Malta continues to get worse. The journey to the airport takes 35 minutes to cover a distance of 7 kilometres.

As such, by the time I arrive at the airport, it’s already 13:15 and the flight will start boarding at 13:55.

Check-in

The check-in area is quite busy, with the Lufthansa, Emirates and Qatar Airways flights leaving around the same time as the flight to Zürich.

Security is well organised and quick. But the airside lounge is definitely getting too small for the amount of traffic the airport handles. It feels cramped and crowded.

Boarding

Boarding for the flight starts just after 14h. There is a separate lane for Business Class passengers.

More importantly though, we’ll be boarding via stairs and without a bus. So loads of opportunities for me to geek-out about an aeroplane. I can just see my friend, the wiry R. doing an exaggerated eye roll…

The Cabin

There are two rows of Business Class for a total of eight passengers. However, there are only two other passengers with me in the forward cabin today.

There’s something charmingly old-fashioned and typically Maltese about the cabin of this aircraft – from the pictures of Malta on the bulkheads, to the nicely padded seats that will all be a thing of the past with the change over to the NEO.

Service on the ground consists of the distribution of newspapers and a welcome drink.

It’s a lovely, warm day with good visibility. We take off towards the northwest and fly the full length of Malta, before making a right turn to point us in the direction of Palermo.

The Meal

Once the crew is released, the service starts with the distribution of the unscented hot towels. This is followed immediately by the meal service.

Everything is served on one tray.

The main course is a caesar salad of sorts with three slices of chicken breast.

This is served with warm bread and a small bottle of olive oil with balsamico.

For dessert there is chocolate mousse and fruit salad.

The meal is nice enough. And especially the mousse is very rich and creamy!

To drink I have a Kinnie, of course.

The meal concludes with a cup of coffee.

The flight time today is two hours and twenty minutes, which is quite long for this route. But at least the views are great and the Alps look spectacular.

Arrival

Eventually we land in Zürich at 16:54. By 17:09 I’m already on the train on my way home.

Things are rapidly changing for Air Malta. Already today they are no longer the largest carrier to the island of Malta and take second place behind Ryanair.

But at least, with the minister of transport and tourism resigning this week over claims of corruption, there is hope the government will stop its constant meddling and interference in how Air Malta should be run.

One way or another though, if Air Malta wants to stay competitive, it seems to me they still have a way to go, particularly when it comes to their website and reliably making a purchase for ancillary services via airmalta.com.

Swiss International Air Lines, Business Class – Airbus A 321: Zürich to London Heathrow

Getting to the Airport

I finish teaching early today, mainly because the audio system in the classroom I’m using is inop and nobody had bothered to tell me. Today was my last time teaching this particular class, which is a shame really, because they were rather nice. At least, on a positive note, this was also my last class until September of next year!

I leave the university just after 15h to catch the 15:24 train to Zürich airport. It’s only a 12 minutes train ride from Winterthur.

Zürich airport is already decked out in full-on Christmas mode. I think it looks quite nice with all the lights. But where is everybody…?

I’ve already checked in on my mobile phone. So instead of going to the SWISS terminal, I head three floors up from the train station, then across the bridge to access check-in area 5 and then from there I go one floor up to the access point for security – which I’d say is probably the most direct routing.

The security check is quick and efficient. There are no queues. My flight is departing from the D gates, which is the non-Schengen area of the B pier at Zürich.

The SWISS Business Class Lounge

Because there isn’t really much to see from the waiting area, I figure I might as well go to the SWISS lounge, which is located behind immigration.

The lounge is your typical SWISS branded lounge. It has the usual selection of loud business men talking on the phone, light snacks and drinks. It’s not at all crowded when I arrive.

I’m only in the lounge for about 20 minutes – enough time for a cup of tea – before I decide it’s time to make my way to the gate.

Boarding

Boarding for my flight is from gate D39 and starts exactly thirty minutes before departure with a call for priority passengers to board first.

Unfortunately, the location of the gate makes it impossible to take a decent picture of my plane.

I’m seated on 1A, and clearly Mr. 1C is not happy about that. I’m not sure what his problem is, but he’s definitely not a happy bunny.

He demonstratively plonks his fake Canada Goose jacket on the middle seat. I’m actually surprised he doesn’t say something to the effect of ‘I claim this territory for England’… or something like that.

Boarding for the flight is quick, and it looks as though the load on this evening’s flight is very light.

Once boarding is completed, the crew distribute small bottles of still water and packaged towels. SWISS appear to have recently switched suppliers, because their towels have a different smell than they used to.

The Crew

Safety is always a bit sloppy on SWISS, which is really not good. And this flight is no different. The flight attendant asks Mr. 1D to either put on his jacket or stow it in the overhead bin for take-off. Alas, Mr. 1D is not willing to cooperate and simply asks why? To which the flight attendant literally replies that she really has no idea either, but that’s just the rule. And walks away.

Seriously? Mr. 1C has his earphones on during take-off, and nobody seems too bothered by that either. And the lights are not dimmed, even though it’s already dark outside.

Eventually, we take off just slightly ahead of schedule. The flight time is one hour and 15 minutes, plus 30 minutes holding.

The Meal

The meal service starts straight away. There is no choice. The tray has on it a plate of cold roast beef with a potato salad, a plate of cheese and a creamy looking dessert.

I wasn’t intending to eat the meat, which is all the same because it smells rather awful. The salad is nice enough though.

The cheese is lovely. Can’t really go wrong there. It is served with a selection of white or dark bread from the basket. The crew come through the cabin twice with bread. Although it takes them so long for the second round that everybody has already finished their meal anyway by that time.

And the dessert is simply dreadful, despite the cute Läckerli on it, which is a speciality of Basel, where I live.

The cream is just horribly sweet and tastes awfully artificial.

Arrival

But the flight passes quickly, and despite the holding, we still arrive on stand ten minutes ahead of schedule.

Immigration at Terminal 2 is quick this evening, and I’m through in no time.

All in all, this evening’s flight was no better or worse than any other airline’s short-haul European Business Class flight. I’m also pretty sure that SWISS takes passenger safety very seriously, because any airline’s reputation hinges on that being so. Nonetheless, I really do think they could improve on their crews’ attitude toward safety.