KLM, Business Class – B 747-400: Hong Kong to Basel via Amsterdam

Folie1

Part of your life, you give me a moment. Me sure in spite of the past, and in spite of the future. This tick of our lifetime is one moment you love me.

– Jeremy Irons, Chinese Box (1997)

INTRODUCTION
As long as I can remember, I had always wanted to go to Hong Kong. Initially, my infatuation with the place was based partly on the old Kai Tak airport and partly on the territory’s fascinating history as a British trading post.

Originally, Hong Kong Island was leased to the British because the Chinese were wary of them and simply thought the Europeans were uncivilised. They did not want them setting foot on Chinese soil and mixing with the locals. No good could come of that. Trade with the hopelessly uncouth was okay as far as the Chinese were concerned, just as long as they kept their distance. And so Hong Kong – the barren rock – was leased to the British for a period of 150 years. In hindsight, the Chinese were probably right to be cautious about the British, considering how they set out to colonise the world like a contagious disease.

My first visit to Hong Kong was in 1994, I was twenty at the time. And I have kept returning ever since. Somehow, this place never gets boring. What I love about Hong Kong is that although the place itself is now quite familiar after so many visits, the city is never quite the same. Things disappear, change and reveal themselves in new light. And all the while it is business as usual in Hong Kong.

GETTING TO THE AIRPORT
Transport:
MTR and Hong Kong Airport Express.
Departs from: Wan Chai MTR
Frequency: Every three minutes.
Journey time: About five minutes from Wan Chai to Central and another twenty-four minutes from there to the airport.
Fare: HKD4.50 for the MTR and HKD100 for the Hong Kong Airport Express.

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The entrance to the Wan Chai MTR station is just down the road from the Indigo Hotel, where I am staying in Hong Kong. From Wan Chai it is two stops to Central, where you can connect to the Hong Kong Airport Express. The transfer is pretty painless and easy, with directions on the public transport system clearly signposted. It is not possible to purchase a combined ticket for the MTR and Airport Express.

CHECK-IN
Location:
On the ground floor of the Central Airport Express station.
Facilities: In-town check-in at Central on Hong Kong Island or at the airport.
Counters: Counter 2 is the dedicated check-in counter for KLM, ANA, and Virgin at the in-town check-in area.

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Most carriers operating to and from Hong Kong will allow you to check-in at the station at Central on Hong Kong Island. In order to do so however, you must make the journey from Central to the airport by train. To this end, you are required to purchase your ticket before you check-in, the train tickets grants you access to the check-in area.

LOUNGE
Location:
Immediately behind the exit from immigration north do a sharp right turn.
Type of Lounge:
Qantas lounge.
Facilities:
An extensive buffet of hot and cold dishes, a large and well-stocked bar, showers and toilets, dining area and lounging area.
Internet:

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This must be one of the nicest lounges I have ever set foot in. Of course it probably helps that the place is more or less deserted when I arrive. Even so, I am impressed by how spacious the lounge is, how nicely furnished it is and how good the catering is. It is not just that there are a lot of food choices; the quality of the food is also good. What is more, the lounge offers some excellent views of the ramp. From where I am sitting I can see my ride to Amsterdam in the distance.

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BOARDING
Priority Boarding:
There are two separate lanes for boarding – SkyPriority and everybody else. SkyPriority is for Elite and ElitePlus members as well as passengers travelling in Business Class.

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Boarding starts a little early at 12:50. By the look of it, the crew is hoping to make an early start in an attempt to have us depart Hong Kong ahead of schedule. And indeed, boarding is completed way ahead of our departure time, despite the fact that the flight is fully booked today. But then the crew discovers that there is a mistake on the load sheet, which apparently had been prepared in Amsterdam. It turns out we are overweight.

During the ensuing delay the crew, both cockpit and cabin, make sure to keep the passengers informed about what is going on. Eventually, by the time the crew have identified the items of freight that will have to be offloaded and have them removed, we are running more than an hour late, which is particularly unfortunate given that my connection to Basel in Amsterdam is – possibly was – only ninety minutes. But we shall see. For the time being there is not really anything anybody can do about the delay.

At least the Queen of the Skies has the grace to try and console me for the delay. And how could any man resist her charms, despite her age? She sounds so much nicer than the younger birds. The take-off roll is everything you can hope for and expect of the 747 – she is much louder than other aircraft like the 777 and she certainly takes her time before eventually, elegantly and ever so gently she flexes the tips of her wings in an upward motion and severs our ties with the ground.

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CABIN
Configuration:
2 + 2, with a few single seats on the lower deck.
Seat: The Business Class cabin is divided over two decks on KLM’s Boeing B 747-400 fleet. There are twenty seats on the upper deck and another fifteen on the main deck. Obviously the upper deck is always fun on Jumbo, but there is also a lot to be said for sitting in the nose of the beast. Most of the seats are in pairs. However, there are three single seats on the main deck, which is mainly due to space limitations. The first row is in the very tip of the nose. Thus, there is a single seat on 1A, while 1J and 1K make up a pair. The seats are turned slightly outward, towards the windows on both sides of the aisle. Furthermore, the seats on the rows of two are staggered, with the window seat slightly further forward than the aisle seat. As a result, the seat feels very private in that you have to go out of your way if you want to to make eye contact with your fellow passengers.

The entire Boeing 747 fleet has now had the new cabin installed. Currently KLM is having the new seat introduced on its Boeing B 777-300 fleet as well.
Pitch: 63 inches.
Width: 20 inches.
Facilities: AC power outlets available, privacy screen, reading lamp.
Length as a bed: 80 inches.
Audio and Video: AVOD, 10.4 inches screen.

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SERVICE
The crew on this flight are friendly and chatty, as usual with KLM. While we are on the ground the crew make sure they are visible in the cabin to answer any questions the passengers may have during the delay. And once we are airborne the service is efficient, even so the crew still find the time for a little friendly natter with the passengers.

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THE MEAL
Welcome drink on the ground:
Fresh orange juice, sparkling wine, beer (Heineken) or still water.

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Hot towel before the meal: Yes, not scented.

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Pre-meal drink: Ginger Ale, served with a bowl of warm nuts.

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Choice: Two starters, three main courses, a selection of desserts.
Type of meal:
Lunch.
Meal:
Starter –
Broccoli soup with blue cheese.

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Salad – Couscous with green salad and edamame beans.

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Main – Sautéed grouper with sherry cream sauce, saffron risotto, green beans and baby carrots.

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Dessert – Cheese platter (Emmental and Danish blue) with seasonal fruit, served with Port.

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Bread – A selection of different types of rolls and garlic bread.

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Chocolates – Dutch chocolates are served at the end of the meal.

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The meal is rather tasty. Especially the soup is unusual with a strong flavour of the blue cheese, which goes very nicely with the Broccoli. The pace of the meal is also very good, the entire meal takes much less time to complete than it did with Qantas but without being rushed.

SECOND SERVICE
Hot towel before the meal:
Yes, not scented.

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Choice: Hot or cold main dish with a choice of two cold side dishes.
Type of meal:
Light meal.

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Meal:
Side dish –
Quinoa salad with beetroot and pumpkin.

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Main dish – Penne with red bell pepper sauce and vegetables, parmesan cheese.

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Dessert – Traditional Dutch Apple pie served warm, with whipped cream. And a bowl of fruit.

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The lights go on just under two hours out of Amsterdam. At least we were able to make up some of our delay and although we departed seventy minutes behind schedule from Hong Kong, it looks as though this has dwindled to forty-five minutes by the time we enter Europe.

I always enjoy the second service on KLM and I am impressed by the amount of food they serve for the second service. Very often, with a lot of the other European carriers the second service is more of an embarrassment than anything else. But this is a proper meal.

Eventually, the crew pass through the cabin distributing the little BOLS houses, which marks the end of the flight. I collect house 91 and I am good to go.

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ARRIVAL

Eventually we hit the ground at 19:40 and have a relatively short taxi – by Amsterdam’s standards – to our stand on the F pier. Perhaps I should say at the very far end of the F pier. By the time the engines are cut and the doors are open, it is already 19:55. My onward connection starts boarding in five minutes, the gate closes in twenty minutes and the flight departs in thirty-five minutes. And I still have to go through immigration and security…

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2 Responses to KLM, Business Class – B 747-400: Hong Kong to Basel via Amsterdam

  1. Stewart Brown says:

    Hi William, Always enjoy reading your reports. Sounds like you had another great trip over the holiday period. One tiny point: KLM is currently reftitting the first of the 777-200’s. It is going to take a long time (not before 2016) before they get around to the -300’s. Enjoy your travels in 2015! Regards, Stewart

  2. Jim says:

    Hi William,
    And all the best to you for 2015.
    Finally, KL’s new WBC. No sane human would expect bling to compete with the Gulf behemoths, and even if it had the cash I don’t think KL would’ve tried. That looks good, especially in view of what they’ve spent on a fleet of old 744s, and as ever the crew comes to the fore. I look forward to trying it this year, either to HKG or NRT. 1K’s my usual seat but I’ve still to try the upper deck; is there really anything to recommend the upper deck ?
    NIce lounge as well. Once you get away from European staffing costs the soft product usually improves enormously.

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