Oman Air, Business Class – A 330-200: Muscat to Zürich

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INTRODUCTION
I just arrived in Muscat on an Oman Air flight from Dubai. In a few hours time I shall continue my journey to Zürich.

TRANSFER IN MUSCAT
The transfer in Muscat is easy, convenient and quick. The bus from the aircraft drops me off at arrivals. Straight ahead is the counter for visas on arrival and immigration beyond that.

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Transit passengers however, turn left and then take the escalators one floor up to security and the transfer area. There are quite a few flights leaving around this time of day, even so, the line for security can hardly be described as being busy.

LOUNGE
Location:
The Oman Air lounge is located behind the duty free shop.
Type of Lounge: Dedicated Oman Air lounge.
Facilities: Toilets, showers in the lounge.
Internet: Free wifi, the password is available at reception.

The lounge is a good size. It is not really very big, but then again there do not seem to be that many passengers using it either. The facility is currently undergoing construction and extension.

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The selection of food and drinks is very good, with a wide choice of Arabic and Western dishes, both hot and cold.

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BOARDING
Priority Boarding:
There is a separate shuttle bus for passengers travelling in Business Class. In Muscat Oman Air boards Economy Class passengers first. Business Class passengers are boarded last. Theoretically you could try boarding one of the Economy Class busses, but the gate dragons are certainly not amused if you try to pull that one on them.

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More than anything, I am just delighted by the opportunities the ramp boarding gives me to get up close and personal with the aircraft.

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CABIN & SEAT
Configuration:
1 x 2 x 1.
Pitch: 88 inches.
Length as a bed: 5 inches.
Width: 22 inches.
Facilities: One AC port, two USB ports, Ethernet socket and audio video assumption (RCA) socket per passenger in Business Class. There is also wifi available on board, provided by onair, which is the same provider Emirates uses. So if you have an account already, you will be able to use it on Oman Air as well. However, passengers in Business Class also have to pay for wifi connectivity.
Audio and Video: The selection is limited and the choice of films is somewhat strange.
Seat: There are twenty seats in the Business Class cabin, which is divided in two separate cabins. The larger cabin is located between the front galley and the second galley and has a total of twelve seats on three rows. The rear Business Class cabin is behind the second galley and has another eight seats on two rows.

The Oman Air seat is really very nice for a Business Class product. In actual fact, it is more akin to the First Class seat on many other carriers. The cabin is kept in shades of brown and beige. Upon entering the cabin, the first thing you notice is the smell. I do not know where it comes from, but I think it is quite obvious that it is a smell that is intentionally fed into the air conditioning system. It is very subtle and instantly gives you the sensation of having stepped on board a carrier from the Middle East.

I am seated on row 10, which is the bulkhead row in the forward Business Class cabin. Today’s flight has a good load in both classes. In the forward Business Class cabin only two seats remain empty. In the rear cabin there are also only few empty seats.

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SERVICE
The Business Class crew on today’s flight is made up predominantly of females of southeast Asian descent. They are much friendlier than the crew on the previous flight and interact with the crew in a very pleasant manner.

THE MEAL
Welcome drink:
There is a choice of water, orange juice or lemon and mint juice. I have the orange juice.

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Hot Towel: Hot towels are served before the doors close. And they really are very hot towels!

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Choice: There are five choices for the first course and four choices for the main course, with at least one vegetarian option for the first and main course. For dessert there are three options plus cheese.

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Delivery: Tray service.
Type of meal: Late lunch.
Meal:

  • Drink with warm nuts.
  • Arabic red lentil soup with pita bread croûtons.
  • A selection of cheese with fig bread, served with dried apricot and walnuts.
  • Selection of ice cream.
  • Tea or coffee.

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To be honest, I am not really that hungry yet. I am still rather full from the meal I had on the short hop from Dubai to Muscat. So instead of indulging in another full meal, I go for the red lentil soup and some cheese after that.

The soup is excellent. It is flavourful and quite spicy for an airline meal. The cheese platter which follows is good, although it is way too much cheese for just one person.

For dessert I have the ice cream, which is described in the menu as ‘a selection of ice creams’, which I take to mean that there are different choices. But in actual fact, when it arrives the dessert consists of three scoops of ice cream in one plate, with chocolate sauce drizzled over them and a sprinkling of pistachio nuts.

SECOND SERVICE
Towel:
Hot scented towel.

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Choice: No.
Delivery: Individual tray service.
Type of meal: Light snack.
Meal:

  • Mixed salad with chicken.
  • Crumbed chicken goujons with sweet chilli dip.
  • Grilled vegetable and cream cheese panini.
  • Frosted mini chocolate muffin.

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A bit more than two hours out of Zürich I start to get hungry. I ask one of the flight attendants if perhaps there might be something to eat before the second snack service. A few minutes she returns and sets the table for me. She then brings me a very tasty salad with marinated chicken breast.

By the time I am finished, it is time for the second service and I figure I might as well have that too.

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ARRIVAL
Eventually the flight draws to an end. The aircraft gently dips its nose and we start our initial descent over Austria. Along the way, we pass the Alps, which look beautiful still covered in their coat of white. They are quite a contrast to the landscapes we left behind just a few hours previously.

Like most of the long-haul flights, Oman Air uses the E dock in Zürich.

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GETTING INTO THE CITY
Transport:
Train
Departs from: The railway station is located under the central terminal facility. The station is connected to the Swiss national and international rail network and offers services to many parts of Switzerland.
Journey time: One hour and twenty minutes, there is a direct train to Basel at 4 minutes past the hour. The last train leaves for Basel at 21h04.
Fare: CHF35 one way.

CONCLUSION
I last flew with Oman Air three years ago on the same routing. I think what impresses me most about the carrier is the consistency of their product. In fact, the flights I took with them on this trip were an exact replica of the previous trip, save perhaps that horribly flashy vanity kit they used to have which has since been replace by something a little more subtle.

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The new airport in Muscat is quickly taking shape and will probably open not too long from now. With this new facility, Oman Air will have a hub that will be comparable to the products in neighbouring Dubai or Doha, at least in terms of comfort if not in size. Having said that, I do think it is a pity the old airport at Seeb will be closing down. One of the things I have always liked about Oman is that it is a very traditional country. And to me, to a certain extent, the old airport exemplifies that very well. But I guess you cannot stop progress.

And now what? Now I have the luxury of being able to spend an entire week in the office in Switzerland without travel. And then the week after that I will be going to Luxembourg, the week after that to Bucharest, the week after that to Tokyo and the week after that to Luxembourg again.

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3 Responses to Oman Air, Business Class – A 330-200: Muscat to Zürich

  1. Jim says:

    Hi William,

    Another nice TR. Figured this was coming. Nice to know Oman Air haven’t lost their touch. The food looks good and those seats really are a cut above, just not in a flashy way. Not so sure about the lounge, although I’ll admit to an inexplicable bias towards the old Dilmun Lounge in Bahrain. Interesting to see the extension.

    It’ll be a crying shame when the new MCT opens, necessary though it is. Last time I was out there one of my colleagues said the difference between AUH T3 and MCT was the difference between being inside the Death Star and walking into Mos Eisley, which was harsh but fair. You have to have a heartfelt love of travel to enjoy stepping off a jet into 30 degree heat and taking a bus across a dusty apron at 3am, and most people seem to want a commoditised experience. I’ve lost count of the number of people I’ve met who spend thousands to hang around the pool at the Al Bustan for a week when they could go into the Jebel Akhdar or down to Mirbat. More fool them.

    Enjoy your week at base.

    Regards,

    Jim.

    • Hi Jim,
      Thanks for taking the time to comment. You know, it’s kind of strange but ever since I got off the plane in Zürich I’ve been trying to figure out Oman Air. I keep comparing this flight to me trip on the Emirates A 380 last year. The overall product of Emirates seems far more solid or professional than the Oman Air one, but I can’t for the life of me explain why or what it is that makes it that.

      Cheers,
      William

  2. Jim says:

    Hi William,

    I agree, Oman Air is a definite outlier in that region and overall. I hate to raise the spectre of KLM yet again but Oman Air strikes me as the regional equivalent. If you want the absolute top tier in Europe or globally you go to Singapore Airlines, ANA or Lufthansa and pay the premium, and you have every right to expect excellence onboard and off. If you want ‘a comfortable flight’ – the Swedish word ‘lagom’ seems to fit here – with all the bells and whistles you expect but a bit less silver service polish, you get it from KL, and by extension WY. Perception only, I admit.

    My recent exposure to Emirates has been very limited (I spend more time in Oman than Dubai) but friends and colleagues have had a succession of hit or miss experiences with them, in business at least. I’ve yet to hear criticism of the off board services, seat and IFE, but several have shown an expectation gap emerging between EK’s in flight reputation and the reality. All 777/340 services so I can’t speak to the A380 at all. It’ll be interesting to see how EK copes with its expansion plans and the rumours I hear of significant turnover for cabin crew. Not an issue I foresee Oman Air ever having to handle as I can’t see it attracting the financing Emirates has on its doorstep. I wish them both well, however; at their worst they’re a sight better than the horror that is AF long haul.

    Hope you enjoyed your week at home.

    Regards,

    Jim

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