Qantas, Economy Class – Boeing B 737-800: Melbourne to Sydney

INTRODUCTION

The meeting with the people at the language testing research centre is interesting and I feel quite excited about visiting again, even if that won’t be until next year. At least this will give me something to look forward to.

GETTING TO THE AIRPORT

The meeting ends just after 15h, which should give me enough time to leisurely make my way back to the airport for the return flight to Sydney. From the University of Melbourne, I first take a tram 19 back to Bourke Street and then from there a tram 86 or 96 to Southern Cross. The tram stop is right across the road from the entrance to the coach terminal at Southern Cross station.

CHECK-IN

There are four terminals at Melbourne airport that are connected to each other. QANTAS domestic flights operate out of Terminal 1, which is the last one of the two stops of the Skybus, although the distance is short and you might as well get off at the first stop and then just walk over to Terminal 1.

I’ve already checked in, which is a shame really, because QANTAS’ check-in and the whole departure area look very fresh and modern. Seems as though they’re trying to keep up with Virgin Australia in projecting the image of being hip and classy.

LOUNGE / AIRSIDE

Right behind security, there is the food court and the entrance to the QANTAS lounge to the right of that. I haven’t had lunch yet, so I figure I might as well treat myself to a snack while I enjoy the excellent views of the apron.

In hindsight, I have to say it was totally worth it for the view, but the egg and lettuce sandwich I got at one of the shops is just… meh!

BOARDING

Boarding is from gate 1 on the C pier, which is the gate closest to security and which, I guess, is why it is probably reserved for the Sydney flight. Both Virgin Australia and QANTAS operate a shuttle service between the two cities.

What I always find interesting with QANTAS, is that the cabin crew are also the ones who do the boarding at the gate. Because this is something that, to my knowledge, is not done in Europe even though, come to think of it, it’s not a bad idea.

CABIN

The seats are kept all in black, which certainly makes for a gloomy but elegant looking cabin. I guess it probably also saves on cleaning. In contrast to Virgin Australia, QANTAS has individual video screens installed in every seat back and there are also USB plugs. Complimentary earphones are available as you pass through the gate for boarding, and should you forget to pick up a pair, the crew will come by offering earphones just before push-back.

CREW

The crew is clearly what tips the scale in favour of QANTAS, as far as I’m concerned. First of all, they’re all older than the ones on Virgin. Perhaps that’s why they come across as having a lot more personality. Furthermore, the way they interact with the passengers is just a lot more professional. For example, on this QANTAS flight the cabin crew giving the safety briefing for the emergency exit row makes a point of giving a very detailed explanation and making sure that everyone seated on the exit rows feels that they are being addressed. In contrast, the crew on Virgin did the same briefing in about half the time and with a total lack of enthusiasm.

THE MEAL

Once we’re airborne, the smell of hot food starts wafting through the cabin and I kind of assume it’s for the Business Class section. Much to my surprise though, despite the flying time of only one hour and five minutes, QANTAS will actually serve a hot meal in Economy Class too. In fact, there appears to be a choice between either minced pork in gravy with pak choy and jasmine rice or a cold salad of grilled chicken breast on quinoa salad.

ARRIVAL

About 25 minutes out of Sydney, the pilot eases back the throttle and we start our descent. The approach into Sydney brings us in over the sea and it’s quite spectacular flying along the coast with the sun setting in the distance.

We touch down at 19h22. I then make my way back to the train station and then from there to Circular Quay. I arrive at the wharf at 20h02 and it looks like I’ve just missed the regular ferry back to Manly. The next one is not until 20h45. Fortunately, there is also the express ferry, which costs slightly more but only takes 18 minutes to make the journey. And as my luck would have it, that boat will be leaving at 20h15. A single ticket for the express boat will cost you AUD9.80.

CONCLUSION

QANTAS wins this round hands down. While the cabin and branding of Virgin Australia are all modern and glitzy, you somehow can’t shake the feeling that they’re trying just a bit too hard to be different. Which is okay, as long as you don’t forget that what makes the passenger’s experience is not only the hard product but also the soft product. And that’s where I think QANTAS has the advantage. First of all, as I already mentioned above, the crew came across as being a lot more polished, professional and experienced. In addition to that, the meal service on QANTAS is definitely way superior to that horrific portein bar served on Virgin Australia.

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4 Responses to Qantas, Economy Class – Boeing B 737-800: Melbourne to Sydney

  1. wwk5d says:

    A bit interesting, since Virgin Australia’s catering in domestic business class is seen as being a bit better than Qantas’.

  2. Mike says:

    Wow, I guess this is a service upgrade for QF with the hot meal served. My last time flying them in Y between MEL-SYD about 2-3 years ago, it was just a drink (all options) and a snack. Last year I flew this route, but in J. Seems like the offerings in Y is on par (or better) with J – which was soup or veg. lasagne.
    I would have assume you have OneWorld status too, so surprised that you did not visit the newly renovated domestic QF lounge at MEL.

    • Hi Mike

      I have to say, I was rather surprised to be served a hot meal on the way back from Melbourne. And I can’t quite see the point of it, either. I mean, given that Virgin will not give you anything for free except that protein stick, I would have thought that even a small sandwich or something like that would be enough to give QANTAS an edge over VA.

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