Swiss International Air Lines, Business Class – Airbus A 320: London Heathrow to Zürich

TRANSFER FROM HEATHROW T4 TO T2

The Gulf Air flight from Bahrain arrives in Heathrow at 06h50, on schedule. I now have one hour and forty minutes to make my connection to the SWISS flight to Zürich, which will depart from T2. T4 is connected to the central terminal area at Heathrow by shuttle bus. Normally, the busses will use the service tunnel that passes under runway 09R/27L. However, the tunnel is currently closed for maintenance as so, busses have to take a slightly longer route along the perimeter fence and under the threshold of runway 27L to get to Terminal 2. Which has the rather pleasant side effect that passengers are given quite a tour of Heathrow, including BA’s maintenance facility and the Concorde that they have on display there. The journey takes 12 minutes to complete.

Within Terminal 4 for the signposting to the shuttle bus is clear and easy to follow. Busses run regularly.

LOUNGE & AIRSIDE

The security check is done in Terminal 2, before heading up to the departure concourse. Luckily, there aren’t many passengers this morning and there isn’t even a queue. There is a separate fast track for security which is dedicated to STAR GOLD, First and Business Class passengers.

Behind security are the escalators leading one floor up. There is a passport check just before entering the departures hall, although I’m not sure if this is for immigration purposes, for security reasons or a combination of the two. As I enter the terminal hall, the Star Alliance service desks are on the right. I present my baggage receipt to the lady behind the counter, as instructed by the check-in agent back in Dubai. She scans the stub and my boarding pass and then sends me on my way.

By the time I’m done, we’re just coming up to 07h50. The gate for my flight to Zürich will be showing up on the screens shortly, and not much later boarding should start. So I quickly grab a coffee, call the light of my life to say hello and then take a moment to relax.

BOARDING

Boarding for the flight to Zürich is from gate A18. There is a separate queue for Business Class, HON Circle and Senator passengers. As we start boarding for the flight, it soon materialises that there are some passengers in the queue that aren’t flying Business Class and have no status either. Don’t get me wrong, I generally salute the ground crews for enforcing the rules. But I also think there’s really no need for the gate agent to scold passengers. After all, I’m pretty sure there’s a good chance they weren’t trying to jump the queue and perhaps don’t travel often enough to even know what the two queues are for.

CABIN

There are four rows to the Business Class cabin on this morning’s flight, which is surprising given it’s a public holiday. I would have thought most people would have tried to return home by Maundy Thursday. In any case, as my luck will have it, there are 15 passengers in Business Class this morning. And the only seat left empty is the one on the aisle of my row of three. Cool!

CREW

There are three and a half cabin crew on the flight and I’m pretty sure that none of them are above the age of twenty-five. Three of the cabin crew are wearing the normal SWISS uniform. The third one though, is wearing ‘civilian’ clothes and a badge that says ‘I am a new crew member’ rather than her name. I’m not quite sure why being a new cabin crew member means she shouldn’t be wearing a uniform. However, given how shabby the SWISS uniform generally looks, I can’t really blame her for not wanting to wear that.

Other than that, the crew are friendly and really make an effort to accommodate passengers. Even if they’re a bit clumsy at times. For example, once boarding is completed, one of the female flight attendants working in the Economy Class section asks if there’s still any space left in the overhead bins up front, so she can stow one fairly large piece of hand luggage. The maître de yells back to her form the front that yes, there is space left. ‘But let him lift his suitcase himself, it’s his problem so you’re not expected to do that…’. Of course, the maître de does have a point. When I still worked at Swissair they always used to say that passengers are allowed to take just about anything into the cabin, as long as it fits the dimensions and they could still carry it themselves. But I’m pretty sure there might have been a politer way of saying that.

But perhaps I’m just irritated by the fact that the maître de is wearing turquoise coloured underwear. And in case you’re wondering why I know that, he’s shoved his uniform shirt into his undies and pulled them up so high that the waistband is showing above the trousers. It’s all very classy really!

SERVICE

The service on the ground is the standard bottle of still water and a refreshing towel. We push back on time and then make our way to the holding point for runways 09R. The flight time is announced as one hour and ten minutes.

THE MEAL

Once we’re airborne, the meal service begins. There is no choice for the meal. Much to my surprise, SWISS offers a hot breakfast on this route, despite the short flight time. I’m guessing this to accommodate its British customer base. The trays are delivered from a trolley. The meal consists of:

A small plate of cheese.

Butter and jam.

A small dish of Quinoa müsli.

And the hot meal.

The hot meal is more of a brunch than a breakfast and consists of a grilled tomato with a Provençale crust, brown lentils and a slice of cheese quiche. I must say, the meal is quite good. With that I also have a croissant and a bun from the bread basket.

Despite the short flight, the crew manage to do two nicely paced runs for drinks and with the breadbasket.

ARRIVAL

It’s a lovely day for flying. The approach into Zürich brings us in right over Basel, my home town, from where we make a left hand turn to head east, before lining up for the landing on runway 14. After landing we taxi to the B pier, which can accept both Schengen and non-Schengen flights. I make my way down to immigration and am positively surprised that a) there’s hardly anybody there and b) they appear to have updated the software of the passport readers, so that I can now use the e-gates with my Maltese passport.

The suitcases for the London flight will be delivery on belt 22. I figure my suitcase probably hasn’t survived having to change planes in Bahrain and London Heathrow, so instead of going to belt 22, I make a beeline for the Swissport lost and found in the hope of saving some time.

But lo and behold, just before I get there, something silvery in the corner of my eye catches my attention. I look over to belt 22 to find that by some divine intervention, my suitcase has actually made it.

CONCLUSION

And quicker than you know, the first four months of the year are over. Just like that. And I’ve spent most of that time travelling. My return to Switzerland on SWISS marks the end of the busy travel period for me. From now on, it’s really just the occasional short-haul trip here and there. And thank god for that. I really love flying, but there are limits to how much flying even I can handle at a time…

Happy Easter everyone!

William

This entry was posted in Airbus A 320, Business Class, Swiss International Air Lines and tagged , , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s