British Airways, Business Class – Airbus A 320: London Heathrow to Basel

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Transfer in Heathrow

I just arrived in London from Madrid on a Boeing 777-200. By the time the bus ejects me on the ground floor of Terminal 5, I have one hour left to make my connection to Basel. So I head up to the transit area and then from there through the automatic boarding pass scanners and on to the escalators that take you up one more floor to the security check area. Only, the queue for security has become so long that they’ve had to turn off the escalators, because passengers are queueing on them and are backed up all the way down to the lower floor.

Boarding

Eventually, an eternity later, I actually manage to make it through security. I have just enough time to head for the departure gate. As soon as I arrive there, boarding starts. At least this is something that BA does really well: there is a separate queue for passengers with priority, which is boarded first.

From what I can tell, there are eleven rows of Business Class on today’s flight. And by the looks of it, all the seats are taken.

The Cabin

This must be a newer addition to the BA fleet. First of all, because it is fitted with the new sharklet type winglets. And secondly, because it is also already fitted in BA’s new cabin. It looks nice, but like all the other fun innovations BA has recently introduced, the main objective of the refurbishment is obviously to increase efficiency and reduce costs. Which translates into one of the tightest pitches out there right now.

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The Crew

There are two crew working the Business Class cabin today, who seem very friendly. The maître de in particular is professional and courteous.

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The Meal

I think we already established on the previous flight that BA’s meal service has seriously taken a beating. Previously, BA would offer a lovely tea service on flights departing in the afternoon. On today’s flight there are two meal options: one is a ploughman’s platter and the other is the afternoon tea. I decide to go with the latter. But this meal is a far cry from what it used to be and consists of three rather small finger sandwiches and a slice of some sweet creamy cake. That’s it.

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Arrival

The flight time to Basel is short at one hour and ten minutes. The ground is wet when we land and it looks as though we came in just behind some severe rain showers passing through the area.

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The airport is busy, but even so the queue for passport control is manageable.

Conclusion

Wow, British Airways really is in a sad state right now and service standards have obviously slipped considerably. In addition, their hub at Heathrow’s Terminal 5 is nothing short of a nightmare during peak hours. Add to that the fact that you have to go through security when travelling through the UK, the overall passenger experience really is not particularly enjoyable anymore and not one I want to repeat anytime soon. I don’t like!

British Airways, Club Class – Boeing B 777-200: Madrid to London Heathrow

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Transfer in Madrid Barajas

My flight from Jerez comes to a standstill on stand K103, which is the one but last stand on the north side of Madrid’s terminal 4. My onward connection will be departing from gate S35 in the satellite terminal across the apron. The satellite is connected to the main terminal building by light railway, which makes the journey in about five minutes.

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The only problem though, is that there is a passport check once you get to the other side. And there are people everywhere. It looks as though half of Latin America has decided to congregrate in Madrid’s T4S. It’s round about this time that I start to wonder about the things I do just to fly on a particular aircraft. I could have taken the Iberia flight from Madrid back to Basel – no hassle, non non-Schengen. But no, I had to go with the mighty tripple seven.

There are separate counters for Schengen passport holders, but even this queue is endless, which is hardly surprising given that most of the people in the queue have probably never heard of Schengen. But anyway, eventually it takes me 20 minutes just to reach the head of the queue.

Boarding

When I finally arrive at the gate, the flight is already in the final stages of preparation for departure. I take the stairs down to the ground floor to catch the bus to the aircraft, only to find it is nearly empty. Eventually, we make our way across the apron. Me and the remaining five passengers.

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Still, one has to look on the bright side: it’s not every day that you get to board a wide-body on a remote stand…

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The Cabin

The British Airways cabin is rather unique, with half the seats facing towards the rear of the aircraft and the other half facing forward. The nice thing about this is that if, like me, you like airplanes (you may have guessed), you have a good view of the wing and engines, without having to contort to look back. The window seats are all rear facing.

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Other than that, I really don’t like BA’s long-haul seat. First of all, where other carriers are moving to four seats abreast in their Business Class cabins, British Airways managed to squeeze in a staggering eight seats. The upshot being that there is little to no storage space once you’re in the seat. There is a drawer at floor level, but this is so small that even my 15’ MacBook won’t fit. Also, the seat is fairly low and not particularly convenient to get out of, especially for elderly or less mobile persons. I could go on about all the things I don’t like about this seat and cabin configuration. Suffice to say it is quite apparent that BA’s hardware in Business Class is designed for mass production rather than quality.

Apart from all that, this particular aircraft is also in exceptionally bad condition. There are bits hanging from the ceiling where the panelling has not been properly mounted and the seat and floor are quite simply filthy with old dirt. I don’t mean the kind of oops-we-forgot-to-vacuum dirt but rather the biohazard variety that comes from years of neglect.

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The crew seems friendly enough. I suppose it’s a question of personal preference whether a person uses make-up or not. But I also think it’s a thin line between looking well turned-out and looking like a total slapper. Strangely enough, many British females tends to overdo the make-up and end up falling into the latter category.

We move off stand slightly behind schedule and taxi out to runway 36L for departure. It’s a lovely day for flying and despite the fact that the airport is very busy this time of day, our wait is not too long.

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The fight time is announced as one hour and fifty-five minutes.

The Meal

The service begins with the distribution of those flimsy little hot towels. After that, drinks are served with a small packet of cashew nuts.

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BA recently introduced a new meal concept on its European Business Class product, which essentially means they’re trying to reduce costs further by offering less food. And what a sad meal it is! There is a choice between a cheese and beef panino and a chicken and potato salad.

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I decide to go with the beef and cheese panino. The crew hands me the tray, on which there is one plate with two panini and another with dessert. I really have to say this must be one of the most unattractive looking meal trays I’ve ever seen on a Business Class flight. I fully appreciate that all airlines need to reduce their costs to survive, but does that really mean serving meals with such an apparent lack of attention to detail?

By the time the tray is removed, we’re still forty minutes out of Heathrow. I ask the crew if perhaps I might have a cup of coffee, which is apparently not something they want to encourage. Grudgingly, one of them eventually brings me a cup and plonks is on my tray table. Charming, I’m sure…

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Arrival

Surprisingly, we’re not sent into a holding, which makes a nice change from what normally happens at Heathrow. Perhaps it has something to do with the fact that we’re running late. Our approach brings us in from the east, right over the city, and I am reminded of just how much I really love London. I think I should plan for a visit some time soon. But maybe not necessarily on BA…

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We park on a remote stand. But apparently, the ground services were not expecting us. There are no busses to bring passengers to the terminal. Eventually, after ten minutes on the stand without anything much happening, one lonely bus eventually does pull up next to the aircraft. I’m just not quite sure they’ll manage to fit in all the passengers of a full triple seven into one standard size bus though…

Conclusion

The problem with large airlines like British Airways or Lufthansa is that their home markets are huge and can be relied on. As such, they don’t really have an incentive to do better. Because unlike me, most people will prefer to take a direct flight over an connection via another hub. And it shows. The hardware of BA’s product is old, worn and unattractive. The service and the food are bland and boring.

But apart from all that, I also think there has been a continuous deterioration in standards recently and I cannot help but feel that British Airways is going to the dogs.

British Airways, Club Class – Boeing B 747-400: Mexico City to Heathrow

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Date: 13. May 2017
Departure: 21:50
Arrival: 13:30
Flight time: 9 hours 50 minutes
Seat: 62K, window

Introduction

This has been one of the most tiring trips I have made in a very long time, so I’m rather glad it’s finally over and I am on my way home again. Although I must say that travelling with the wiry R. has been rather fun and really easy going.

Check-in

My flight back to Heathrow will depart at 21h40. Just after 20h I check out of the hotel and make my way across the footbridge to Terminal 1. Signage inside the terminal is really bad, verging on non-existent, and eventually we find the check-in counters more by chance than by design.

British Airways has its own dedicated check-in counters in area F of the terminal. From check-in you have to walk back quite a bit to area G, which is where the security checkpoint is.

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Generally speaking, the impression I get of Terminal 1 is of an old and tatty facility that has grown organically and without order and method. Apart form the bad signage the building has very low ceilings and was obviously designed by somebody who is either blind as a bat, has absolutely zero taste or who has no aesthetic appreciation whatsoever. It’s an incredibly ugly airport!

The Lounge

Of course we walk straight past the Iberia lounge the first time because there are no signs here either… To access the lounge you have to head up two flights of stairs. The lounge is rather nice though and looks as though it was only recently opened or refurbished. With the Iberia flight to Madrid leaving around the same time as ours to London it’s quite full and there are only few places left to sit. We only have about ten minutes in the lounge, enough to have a drink, before it’s time to head back downstairs and to the gate for boarding.

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Boarding

Boarding planes is something the Mexicans do really well. There are separate lanes for First and Club Class passengers and another queue for the working classes. Boarding starts forty minutes before departure. By this time I’m so exhausted I head straight up the airbridge and then for the upper deck so I can sit down and start dozing.

The Cabin

On this leg I’m sitting on 62K, which is the window seat on the emergency exit of the upper deck. And quite frankly, I think this must be the best seat in the house. First of all, being a window seat you have a lot of additional storage space – which the aisle seat is lacking. More importantly though, it’s one of only two seats – the other is 62A – that gives you access to the aisle without having to climb over your neighbour on the aisle seat.

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The Crew

The crew on the upper deck consists of two elderly gentlemen that are very friendly and laid back. The service follows the same sequence as the outbound flight, with wash bags, menus and welcome drinks being offered in sequence.

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By this time though, I’m simply too exhausted. I feel stupidly tired in fact. While we’re still on the ground I change into my shorts to reveal my hunky hairy legs and even studlier Happy Socks for the benefit and pleasure of all of humanity. As soon as the seatbelt sign is turned off after take-off I extend the seat into a bed and awake over six hours later, just due west of the Irish coast and with three hours left to go to London.

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The Meal

So I actually miss the first meal service. And to be honest, in hindsight I think I wish I’d missed the breakfast too. Yuk, this really is the most disgusting meal I’ve ever had on a plane. How on earth can you manage to totally ruin Rösti? Have they got a salt shortage in Mexico or something? But it’s not just that, the scrambled eggs taste last lumpy bits of plastic and the pink little sausage is disconcertingly reminiscent of a… Still, at least the baked buns and the yoghurt are edible.

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Arrival

Around forty minutes out of Heathrow the Jumbo’s nose gently tilts down and we start our descent. It’s a lovely day in London for flying and we are treated to some really spectacular views of central London. We approach the city from the west, flying an easterly track just south of the city. We turn on to the approach abeam of London city airport, which has already reopened after the weekend by the looks of it. And then from there we fly along the Thames, before eventually gliding down to runway 27L. I’m home again.

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Conclusion

In my opinion there really is no other aircraft that can rival the Boeing B 747. I know the Airbus A 380 is much larger, heavier and what not. But the 747 simply has style. Alas, the type is very quickly becoming a thing of the past as more and more aircraft are choosing to replace their existing 747 fleets either with the Boeing 777 or the larger A 380. So I’m kind of left wondering if perhaps this may have been my last flight on the Queen of the skies. I hope not!

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British Airways, Club Class – Boeing B 747-400: Heathrow to Mexico

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Date: 06. May 2017
Departure: 14:20
Arrival: 19:30
Flight time: 11 hours 10 minutes
Seat: 62J, aisle on the upper deck

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Introduciton

My flight from Rome touches down in Heathrow at around 09h40 local time, which means I have about four hours to make the connection to Mexico City. Heathrow’s Terminal 5 is busy as usual. Even so, the line for security moves quickly and efficiently.

The Executive Club Lounge

British Airways has two Club Class lounges in Terminal 5, at both ends of the main terminal. The north lounge is brighter but smaller than the south lounge. As runway 09R is the departing runway today, I decide to head for the south lounge, in the hope of finding a seat near the window with a view of the holding point.

Since my last visit a lot of the furniture appears to have been changed or replaced. I think they’ve also added more seating. Nonetheless, the lounge doesn’t feel crowded. Alas, the toilets are still in dire need of a facelift. I think the basic problem is that there simply are not enough toilets to cater for the size of the lounge. But apart from that, the facilities are not properly maintained either. Half the locks don’t work, some of the doors are damaged to the extent that the plywood is beginning to show, and the toilets are not too cleaned either.

The food options on the other hand, are very good and include a wide range of hot and cold dishes that change depending on the time of day.

Boarding

About one hour prior to departure, my flight is showing up on the display. I shall be departing from the B concourse, which is in the satellite closest to the main terminal building. The transfer to the satellites is via an automated underground train that stops at both the B and C satellites.

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There’s still some time to go before boarding begins as I aproach gate B37, so I take my time taking pictures and ogling the beautiful aircraft that will be taking me to Mexico this afternoon. I think at some point I even start drooling… By this time the wiry R. is eyeing me carefully and I think I can actually see the realisation dawn in his eyes of just how much of an airline geek I actually am… But bless him, he indulges me patiently while I enjoy my hobby… Obsession is just such an ugly word, I think.

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The Cabin

When I made the booking for this trip I made sure I had a seat on the upper deck. After all, if you’re going to fly on the uncontested Queen of the skies, you have to sit in the hump, right? The nice thing about sitting on the upper deck is that even if the flight is full, it feels a lot more intimate that sitting downstairs in the much larger main cabin.

Every seating configuration and seat design on an aircraft will always be a compromise. It’s a trade-off between comfort, practicality and economics. On the one hand, I must confess I am full of admiration for BA for having come up with such a concept, which allows them to put in as many as eight seats abreast in the B 747 without the seat feeling cramped. I also think the seat is rather comfortable too.

But there are also quite a few downsides. The aisle seats have next to no storage space. There is one fairly small drawer in the side of the seat. But this is near the floor, which means that once you extend the seat into a bed, the seat itself prevents access to the drawer.

And then there is also the fact that if you’re sitting on the window seat, you have to climb over the passenger on the aisle seat to get out. Obviously people don’t tend to move around that much aboard a plane, but in times where Air France, KLM or Finnair are upping their game with the introduction of direct access for all passengers in Business Class with a 1 + 2 + 1 configuration, BA’s hardware is slowly starting to fall behind.

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The Crew

There are three lovely middle-aged ladies working the upper deck cabin. They are friendly and quite charming in the way they deal with the passengers. And I think one of them is trying to get me drunk.

The service on the ground starts with a choice of orange juice, water or champagne for a welcome drink. Next, hot towels, amenity kits and the menus are handed out.

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The Meal

The meal service starts very soon after take-off. Generally speaking, I think the timing of the food service is something British Airways does really well. First of all, because they get the service started fairly soon after take-off, and secondly because the service doesn’t take too long to complete. As a result, passengers can maximise on rest during the flight.

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To start I have a glass of the rosé champagne, the name of which I can’t remember. Admittedly it’s not as smooth as the stuff I had in the Etihad apartment a few weeks ago, but it’s still rather a pleasant champagne. With that I have a glass of sparkling water, served with ice and lemon, and a packet of cashew nuts.

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The First Course

There are two options for the starter. I decide to go with the crayfish with bergamot gel and fennel salad. The dish is served on a tray and is accompanied by a nice side salad with mixed greens and beans and a balsamico dressing.

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The Salad

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The starter is very good. The bergamot gel is spectacular and goes exceptionally well with the crayfish. The presentation is nice too.

The Main Course

For the main course there are four choices. I have the beef with chantenay carrots, Lyonnaise potatoes, buttered savoy cabbage and a sherry and peppercorn sauce. The beef is nice and tender and cooked well done, which is the way I like it.

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Dessert

And then, finally, for dessert I have the duo of chocolate and salted caramel fondant with the lemon and almond tart, which is served with a dollop of whipped cream. Especially the fondant is lovely and tastes really good with a glass of port.

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Two hours and ten minutes after take-off, the meal service is completed and I’m sipping a mug of Twining’s Early Grey.

British Airways has an inflight snack bar located on the main deck. The selection is fairly good. I try the finger sandwiches, which are very tasty.

The Second Service

Ninety minutes out of Mexico City the lights are turned on again and the second service starts. There are two choices for the starter and four choices for the main. I figure I’ll go vegetarian this time round and start with the salad of brown rice, followed by the pasta with a grilled vegetable sauce. For dessert there is a plate of fruit with guava juice.

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The second service is quite extensive. The starter is very good and refreshing, while the main course is just okay. I think it all comes down to the problem of warming pasta in a hot air oven.

Arrival

We land in Mexico City about twenty minutes ahead of schedule. The airport is a strange mix of old and new. Terminal 1 is old and tatty and smelly and really not very nice.

As I look out I notice that the KLM, Air France, Iberia and Lufthansa flights have already arrived and for one horrible moment I assume this means very long queues at immigration. But in fact entering the country turns out to be really no problem at all.

Conclusion

I very much enjoyed this flight with BA. I think their service is great, with friendly and chatty crews. The food offerings were quite good and especially the second service was a lot more elaborate than what you get on many other carriers. The only thing I wonder about is the seat and cabin layout, which is starting to look dated, even though the aircraft looked very well maintained. In any case, I like BA and I would certainly fly them on long-haul again any time.

British Airways, Club Class – Airbus A 320: Rome to Heathrow

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Date: 06 May 2017
Departure: 08:00
Arrival: 09:30
Flight time: 2 hours 30 minutes
Seat: 1F, window

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Introduction

My journey begins at 06h00 in the morning as I step outside the hotel to make my way to the airport for the flight to London. The wiry R. is already expecting me, bright eyed and bushy tailed as he takes another lazy draw from his cigarette.

Check-in

Ten minutes later the shuttle bus ejects us on the pavement, under the large roof of Terminal 3. British Airways’ check-in counters are on row 230, which is on the side of the terminal adjacent to Terminal 2. The check-in agent checks us in for both this flight and the onward connection and gives us directions for the lounge. Rather conveniently, the fast track for security is right in front of the British Airways counters.

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The British Airways Lounge

Signage is definitely not the airport’s forte. I’m a linguist and the wiry R. is an engineer. But even so, between the two of us we still manage to not locate the lounge. So here goes. For all those who will come after us, be brave: behind immigration, walk through the duty free shop and you will find yourself in the terminal’s shopping mall. Walk on, all the way through the mall and at the end turn left. That is where you will spot a sign for the British Airways and Alitalia lounges. Take the escalators one floor up and you should land right in front of the entrance to the lounge.

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The British Airways lounge at Rome airport is fairly big. I’m assuming it’s probably available to the other OneWorld partners as well who operate here. Just one piece of advice though: keep away form the coffee machine. The stuff it produces is vile.

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Boarding

The flight is departing from gate E18. By the time we get there, priority passengers are already stepping aboard the plane. And by the time I step aboard there is no longer any space in the overhead bins, which is a bit unfortunate, given that I’m sitting on row 1. Fortunately, the gentlemen seated on the row behind me is a nice, friendly American. As soon as he notices I’m having problems stowing my two bags, he starts moving his own stuff around and even puts one bag under the seat in front of him to make room for me.

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The Cabin

The cabin looks very smart and the first impression is good. However, the combination of the dark blue leather seats and the dark grey panelling on the bulkhead also make the cabin seem a bit dark and gloomy.

The seat is in the usual European getup with the middle seat kept empty and a tray placed between the aisle and window seats for some additional storage space. There are no ac power ports.

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The Crew

The crew on this flight is very professional and their service is polished and very polite, which is something that always impresses me about the British Airways crews because they are quite consistent about it.

Sorry if I go off on a tangent here, okay, but after all languages are my business. It’s just that it seems to me that there is some inflation going on in the English language with regard to expressions of politeness and the cabin service manager is a good example of this. No matter if he’s collecting the hot towels or passing you the tray with the food, he keeps saying ‘thank you so much’. Obviously there’s nothing wrong with that in general, but it does make me wonder what he says to express his gratitude when you do him a really big favour? My point is that this over use of the phrase ‘so much’ in an expression of gratitude is becoming an increasingly popular practice, especially among speakers of American English. Sorry, end of geeky linguist rant…

Oh yes, they serve you scented hot towels once boarding is completed. There are no pre-departure drinks or anything like that though, despite the flight time of over two hours.

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The Meal

At the start of 2017 British Airways launched a new catering concept on its European network. In Economy Class this means buy on board food, courtesy of Marks and Spencer.

In Business class there have been some changes too. First of all, there are now two options for the meal and accordingly, menus are distributed ahead of the meal service. In this particular case the choice is between a vegetarian omelette and the traditional full English breakfast. The tray is served with a tub of strawberry yoghurt, and there is a large selection of breads and croissants to choose from the breadbasket. Apparently, preserves have fallen by the wayside though and there is only butter but no jam on the tray. On a positive note, the hot meal is now served on a proper plate and not in a foil container as it used to be.

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Arrival

The worst thing that can happen to you when you’re flying into London is that you’re flight arrives way too early for its slot, in which case you are sent into a holding patter until it is time for you to turn onto the approach. I end up going off to Noddy land just as we enter the holding, so I’m not quite sure how many orbits we complete but I think it must be close to half an hour.

As ever, Heathrow is very busy and on the approach I count twelve aircraft queuing up for departure on the other side of the apron for runway 09R.

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Conclusion

All in all this was a nice flight with BA that was pretty much up to their usual standards as far as I can tell. I thought the new service was fine. Apart from that, it never seizes to amaze me how British Airways manages to fill more than twenty seats in Business Class, even on an early Saturday morning.

British Airways, Club World – Boeing B 747-400: Kuwait to London and Amsterdam

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Introduction

The conference in Kuwait has gone well and our host, the Kuwaiti Directorate General of Civil Aviation has been very generous and hospitable. But now it is time for me to move on. I am not quite going home yet, but near enough. Today I am flying to Amsterdam via London’s Heathrow airport on British Airways, to attend a meeting in Amsterdam. On this occasion, British Airways offered the best schedule for my needs, mainly because they are one of the few airlines that depart Kuwait for Europe during the daylight hours of the morning and not at some ungodly hour, as for example KLM and Lufthansa do. Admittedly, the opportunity to get another flight on the mighty Boeing B 747-400 helped too.

Getting to the Airport

Transport: Complimentary hotel shuttle.
Journey time: Roughly 30 minutes, depending on traffic.

My flight leaves Kuwait at 08h45, so I have arranged to have a car collect me at the Hilton at 06h00, which should be enough time to make the journey to the airport. The traffic in Kuwait can be rather bad, despite the very good and wide roads.

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Check-in

Location: Check-in area 4 on the first floor.
Facilities: Online and web check-in are available.
Counters: There is one counter for First Class passengers, two counters for Business Class passengers and four counters for Economy Class.

The driver drops me off in front of check-in area 4, which apparently is where British Airways checks in, although from what I can tell there is no signage to enlighten you to the fact. The departure concourse is only accessible to passengers, although by the looks of it there is nobody checking to make sure that this policy is enforced.

The two Business Class counters are occupied when I arrive, so I am ushered to one of the free Economy Class counters instead. The agent labels my bags with a priority and short connection tag and then I am on my way.

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Behind check-in the bad signage continues. There is a dedicated security check for First and Business Class passengers, but it takes me a moment to locate where the entrance is. I am not sure what the point of this check is, given that the alarm goes off as I pass through the gate and nobody in particular seems to care. In fact, the guy doing the check is not even looking at the screen as my hand luggage goes through. I am hoping there will be a more thorough check before the gate.

Behind security is immigration and then, finally I am airside.

The Lounge

Location: As you exit from immigration, turn left.
Type of Lounge:
Pearl contractor lounge.
Facilities:
Hot and cold buffet, toilets are available but not shower.
Internet:
Free wifi is provided throughout the terminal.

The lounge is nothing special. It is large enough, but other than that the décor is rather bland and boring. The seats are covered is fake leather. There are a few waiters in the lounge, so you can either help yourself from the buffet or have them serve you at your table. Incidentally, the food in the lounge is absolutely atrocious.

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Boarding

About an hour before departure I have had enough of the boring lounge, and so I decide to head to the gate and hopefully take some pictures of the aircraft carrying me away to London. Kuwait airport has closed gates and I am happy to see that there is a proper security check at the entrance to the gate. The staff are polite but meticulous. There is a separate queue for Business Class and First Class passengers to enter the lounge.

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It is only just gone eight in the morning when boarding for the flight already starts. I am still collecting my stuff after the security check. So I attempt to take a few decent pictures of the aircraft, which is not an easy task given the general grubbiness of the windows. And then I step aboard the mighty Boeing 747-400 and head for my seat on the upper deck.

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The Cabin

Configuration: 2 + 2 on the upper deck, 2 + 4 + 2 on the main deck, there are 72 seats in total in Business Class.
Seat: 63J, aisle seat. The British Airways cabin configuration in Business Class has seats arranged in pairs, with the aisle seats on the upper deck facing forward and the window seats facing towards the rear. There is a privacy screen which can be raised after take-off, so you will not have to look at your seat companion’s face for the duration of the flight.

If you are seated by the window, keep in mind that you will have to climb over the person sitting on the aisle seat, which can be a tad awkward given that the space is really tight and you have to be quite agile to get a leg over. The nice thing about 63J, is that it is an emergency exit, which provides extra leg space and means you will not have a complete stranger clambering over you during the flight.

To be honest, the BA seat has never truly convinced me. Obviously the idea with this seat had been to recreate the feeling of being at home in your own comfortable armchair. And if that was the objective, then I think it is safe to say it was met. However, the seat is fairly low above the ground and there are quite a few elderly passengers on my flight who struggle getting in and out of the seat. It is also a bit inconvenient for eating in the seat.
Pitch: 72 inches.
Width: 20 inches.
Audio and Video: Audio and video on demand, touch screen.
Facilities: A 110 ac power outlet is available at every seat.

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The Crew

There are two cabin crew serving the upper deck. The service begins with a choice of still water or orange juice.

After take-off, the crew distribute the menus, vanity kits and a flimsy scented hot towel. The vanity kit contains the usual creams by Elemis. There are also eyeshades, socks, a pen and a toothbrush with Colgate toothpaste.

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The Meal

Welcome drink on the ground: Orange juice.
Hot towel before the meal: Yes.
Pre-meal drink:
Choice:
There are two choices for the starter and four choices for the main course.
Delivery:
Trolley service.
Type of meal:
Breakfast.

  1. Strawberry and mango smoothie.
  2. Seasonal fruit.
  3. Bircher Müsli with strawberries, kiwi and walnuts.
  4. Selection from the breadbasket.
  5. Omelette, turkey bacon, Swiss cheese, vegetables, Rösti, and oven roasted tomato.
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The meal is delivered at a good tempo. There is no rush, but there are no long waits in between the courses either. Once everything has been cleared away, the lights go out and passengers are expected to pretend it is night time, despite the fact that the flight left Kuwait just before nine in the morning.

The Second Service

About fifty minutes out of Heathrow, the second service begins, which is a kind of slimmed down afternoon tea.
Choice: None.
Delivery: Trolley service.
Type of meal: Snack.

  1. Turkey pastrami with Dijon mustard and gherkin sandwich.
  2. Gherkin and roasted vegetables sandwich with cream cheese.
  3. A hot leek and potato twist.
  4. Trio of mango cheesecake, cherry Bakewell and chocolate and black cherry roulade.
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Transfer in London Heathrow

Eventually the mighty Jumbo dips its nose and we start on our descent into Heathrow. We are running twenty minutes early, and no delays are foreseen for our arrival. We disembark at the C satellite of Terminal 5.

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Transferring in Heathrow can be rather cumbersome. From the C satellite I head downstairs into the basement to catch the automated people mover to satellite B and the terminal. At the terminal you have to go through a passport check and then through security again. The process is very efficient. But with all the passengers currently using Terminal 5, it will still take you about fifteen minutes to get processed.

Once I am through security, I check the departure screen, only to find that my flight to Amsterdam will be departing from the B satellite. Which means I shall have to go down into the basement again to catch another train taking me back in the direction which I originally came from.

The Executive Club Lounge

Location: One floor up from the departures concourse, the stairs are near the Harrods store.
Type of Lounge:
British Airways Galleries lounge.
Facilities:
Hot and cold buffet with a large selection of food items, bar, toilets and showers, workstations, newspapers.
Internet:
Wifi is available, the password is indicated on the screens.

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I only have a short stay in the lounge before my flight shows up on the departure screen as ‘boarding’. It is going to be a full flight today. There are five rows of Business Class with a total of twenty seats, all of which are occupied.

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I will spare you all the details of the flight to Amsterdam, and will limit myself to the meal service.

The Meal

Hot towel before the meal: Yes.
Choice:
No.
Delivery:
Trolley service.
Type of meal:
Afternoon tea.

  1. Selection of finger sandwiches: egg, cheddar and chicken.
  2. A selection of plain scones and lemon and date scones with clotted cream and strawberry preserve.
  3. Orange and hazelnut cake.
  4. Tea
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I just love BA’s European afternoon tea service, honestly. It is just so refined, especially when you are enjoying it above the clouds. And I must say, I really am impressed that Ba will even offer such a service, given that the flight time today is only 45 minutes.

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Eventually we land at 16h39 and my long journey comes to an end, at least for the time being.

Conclusion

British Airways is an airline I tend to forget about. I suspect a lot of that has to do with their hub at Heathrow airport. Heathrow is always fun and impressive to see, but the number of passengers moving through Terminal 5 is just too much. The facility is crowded, and moving from the main concourse to the satellites takes seemingly forever.

But apart from all that, the on board experience was rather nice. The food on both flights was very good and the crews were very professional. The only thing I think I really will never get used to, is the Business Class seat.