British Airways, Business Class – Airbus A 320: London Heathrow to Basel

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TRANSFER IN HEATHROW
I just arrived in London from Madrid on a Boeing 777-200. By the time the bus ejects me on the ground floor of Terminal 5, I have one hour left to make my connection to Basel. So I head up to the transit area and then from there through the automatic boarding pass scanners and on to the escalators that take you up one more floor to the security check area. Only, the queue for security has become so long that they’ve had to turn off the escalators, because passengers are queueing on them and are backed up all the way down to the lower floor.

BOARDING
Eventually, an eternity later, I actually manage to make it through security. I have just enough time to head for the departure gate. As soon as I arrive there, boarding starts. At least this is something that BA does really well: there is a separate queue for passengers with priority, which is boarded first.

From what I can tell, there are eleven rows of Business Class on today’s flight. And by the looks of it, all the seats are taken.

CABIN AND SEAT
This must be a newer addition to the BA fleet. First of all, because it is fitted with the new sharklet type winglets. And secondly, because it is also already fitted in BA’s new cabin. It looks nice, but like all the other fun innovations BA has recently introduced, the main objective of the refurbishment is obviously to increase efficiency and reduce costs. Which translates into one of the tightest pitches out there right now.

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THE CREW
There are two crew working the Business Class cabin today, who seem very friendly. The maître de in particular is professional and courteous.

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THE MEAL
I think we already established on the previous flight that BA’s meal service has seriously taken a beating. Previously, BA would offer a lovely tea service on flights departing in the afternoon. On today’s flight there are two meal options: one is a ploughman’s platter and the other is the afternoon tea. I decide to go with the latter. But this meal is a far cry from what it used to be and consists of three rather small finger sandwiches and a slice of some sweet creamy cake. That’s it.

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ARRIVAL
The flight time to Basel is short at one hour and ten minutes. The ground is wet when we land and it looks as though we came in just behind some severe rain showers passing through the area.

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The airport is busy, but even so the queue for passport control is manageable.

CONCLUSION
Wow, British Airways really is in a sad state right now and service standards have obviously slipped considerably. In addition, their hub at Heathrow’s Terminal 5 is nothing short of a nightmare during peak hours. Add to that the fact that you have to go through security when travelling through the UK, the overall passenger experience really is not particularly enjoyable anymore and not one I want to repeat anytime soon. I don’t like!

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