Swiss International Air Lines, Business Class – Airbus A 320: Oslo to Zürich

Introduction

To be honest, I wasn’t actually going to write a review of my return trip from Oslo to Zürich, figuring it would just be more of the same as the outbound.

As such, this isn’t much of a trip report either, consider it therefore, as an update or, for me at least, a very pleasant surprise.

The Crew

I already figured this would turn out to be a good flight the moment I stepped on board. The female maître de and her male colleague were standing at the L1 door as though their only reason to be there was to welcome passengers aboard the flight.

This continued throughout the flight, with all the cabin crew giving the impression of wanting to make sure passengers felt comfortable and welcome.

The Meal

The biggest surprise though, came when the inflight service started. With a departure at 13:55, SWISS considers the Oslo to Zürich flight a lunch time service.

As such, the service started with an apéritif. Here too, the crew very proactively offered wine and champagne to passengers. The maître de looked charmingly disappointed when I informed her I’d just be having a Coke Zero.

The drinks were served with a small packet of snacks made with olive oil and containing pieces of black olives.

The male flight attendant then went through the cabin addressing every passenger individually and by name. He informed me that for lunch there was a choice of beef or Spätzli for the main course. As I’m not much of a carnivore, I went with the latter. One way or another, I must admit I wasn’t expecting a hot meal.

The Main Course

The meal was served on one tray and consisted of the main course, which was Spätzli with rosted onions and a cheesy cream sauce.

The First Course

A small bowl with potato and smoked sausage salad, served with a chunky piece of smoked salmon.

The Cheese

A small plate of cheese, served with bread from the basket.

Dessert

An excellent piece of apple pie with cherry compote and a chestnut mousse.

Throughout the service drinks were regularly replenished by the crew.

Conclusion

In summary, this really was a highly enjoyable flight I had with SWISS. The crew were excellent and gave the impression of having been properly trained. They were motivated and relaxed, but without being sloppy. Of course, it also helped that I had the whole row of three all to myself and could spread out comfortably.

In fact, I got so comfy that I dosed off and slept for the rest of the flight with the warm feeling of sunshine on my face.

The fabulous Swiss chocolates served at the end of the flight, which have become SWISS’ trademark, were offered to passengers as they disembarked, which I thought was another nice touch.

I wish all flight could be like this!

Swiss International Air Lines, Business Class – Airbus A 321: Zürich to London Heathrow

Getting to the Airport

I finish teaching early today, mainly because the audio system in the classroom I’m using is inop and nobody had bothered to tell me. Today was my last time teaching this particular class, which is a shame really, because they were rather nice. At least, on a positive note, this was also my last class until September of next year!

I leave the university just after 15h to catch the 15:24 train to Zürich airport. It’s only a 12 minutes train ride from Winterthur.

Zürich airport is already decked out in full-on Christmas mode. I think it looks quite nice with all the lights. But where is everybody…?

I’ve already checked in on my mobile phone. So instead of going to the SWISS terminal, I head three floors up from the train station, then across the bridge to access check-in area 5 and then from there I go one floor up to the access point for security – which I’d say is probably the most direct routing.

The security check is quick and efficient. There are no queues. My flight is departing from the D gates, which is the non-Schengen area of the B pier at Zürich.

The SWISS Business Class Lounge

Because there isn’t really much to see from the waiting area, I figure I might as well go to the SWISS lounge, which is located behind immigration.

The lounge is your typical SWISS branded lounge. It has the usual selection of loud business men talking on the phone, light snacks and drinks. It’s not at all crowded when I arrive.

I’m only in the lounge for about 20 minutes – enough time for a cup of tea – before I decide it’s time to make my way to the gate.

Boarding

Boarding for my flight is from gate D39 and starts exactly thirty minutes before departure with a call for priority passengers to board first.

Unfortunately, the location of the gate makes it impossible to take a decent picture of my plane.

I’m seated on 1A, and clearly Mr. 1C is not happy about that. I’m not sure what his problem is, but he’s definitely not a happy bunny.

He demonstratively plonks his fake Canada Goose jacket on the middle seat. I’m actually surprised he doesn’t say something to the effect of ‘I claim this territory for England’… or something like that.

Boarding for the flight is quick, and it looks as though the load on this evening’s flight is very light.

Once boarding is completed, the crew distribute small bottles of still water and packaged towels. SWISS appear to have recently switched suppliers, because their towels have a different smell than they used to.

The Crew

Safety is always a bit sloppy on SWISS, which is really not good. And this flight is no different. The flight attendant asks Mr. 1D to either put on his jacket or stow it in the overhead bin for take-off. Alas, Mr. 1D is not willing to cooperate and simply asks why? To which the flight attendant literally replies that she really has no idea either, but that’s just the rule. And walks away.

Seriously? Mr. 1C has his earphones on during take-off, and nobody seems too bothered by that either. And the lights are not dimmed, even though it’s already dark outside.

Eventually, we take off just slightly ahead of schedule. The flight time is one hour and 15 minutes, plus 30 minutes holding.

The Meal

The meal service starts straight away. There is no choice. The tray has on it a plate of cold roast beef with a potato salad, a plate of cheese and a creamy looking dessert.

I wasn’t intending to eat the meat, which is all the same because it smells rather awful. The salad is nice enough though.

The cheese is lovely. Can’t really go wrong there. It is served with a selection of white or dark bread from the basket. The crew come through the cabin twice with bread. Although it takes them so long for the second round that everybody has already finished their meal anyway by that time.

And the dessert is simply dreadful, despite the cute Läckerli on it, which is a speciality of Basel, where I live.

The cream is just horribly sweet and tastes awfully artificial.

Arrival

But the flight passes quickly, and despite the holding, we still arrive on stand ten minutes ahead of schedule.

Immigration at Terminal 2 is quick this evening, and I’m through in no time.

All in all, this evening’s flight was no better or worse than any other airline’s short-haul European Business Class flight. I’m also pretty sure that SWISS takes passenger safety very seriously, because any airline’s reputation hinges on that being so. Nonetheless, I really do think they could improve on their crews’ attitude toward safety.

TGV Lyria, Business First: Paris Gare de Lyon to Basel SBB

The meeting at ICAO ends just after noon. But by the time everybody has said good bye to everybody else and pretended the whole situation isn‘t just one big fat mess caused by ICAO and EASA together, it‘s gone 13h by the time I get to have lunch.

Getting to the Station

My train isn‘t leaving until 16:23. But the weather in Paris today is something nasty. And so, at 14:15 I descend down into the Metro at Les Sablons in Neuilly Sur Seine. From here I have a direct train on the line number 1 all the way to Gare de Lyon.

The journey takes thirty minutes between Les Sablons and Gare de Lyon.

The SNCF Salon Voyageur Lounge

Today I‘m travelling in BusinessPremière, which is located in car number 11. In BusinessPremière passengers receive complimentary newspapers, a welcome drink and a hot meal. It also means I‘m entitled to use the Salon Grand Voyageur, which is located in Hall 3, one floor down from Hall 2.

The Salon is quite small, which is why I don‘t take any pictures. But it‘s comfortable enough. There are toilets in the lounge. There is also a coffee machine serving complimentary hot drinks.

Boarding for the train starts 20 minutes before departure and terminates two minutes before departure.

The train is quite full, presumably because it‘s Friday afternoon and people are on their way home for the weekend.

The Cabin

The seat is quite comfortable. There is a power socket and a footrest. Seat pitch is good, but the foot rest is in a slightly inconvenient position…

The Meal

The service begins about 20 minutes out of Paris with the distribution of the scented hot towels, newspapers and drinks. There is a full bar service available. I settle for some sparkling water.

The meal consists of a carrot cake with goat‘s cheese and peppers and two small pieces of salmon quiche.

And for dessert I have a slice of lemon cake with apricots.

It‘s really more of a snack than a meal, but given the time of day, I think it‘s perfectly adequate and quite tasty.

The meal ends with a cup of ginger and lemon tea.

Arrival

The rest of the journey is uneventful. We arrive in Basel with a delay of three minutes which, funnily enough, we picked up only on the last eight kilometres of the journey from Paris.

As you may have guessed by now, I‘m a great fan of the TGV. It‘s fast, safe, reliable and it comes without the hassle of security checkpoints. And if everything else fails, the train just looks good inside and out.

The BusinessPremière product is attractive and certainly competitive with the airlines, especially when you take into account the much lower ticket price and the city centre departure from the Gare de Lyon.

Luxair, Economy Class – Dash 8-400: Paris to Luxembourg

Transfer in Paris Roissy

My flight from Zagreb arrives at terminal 2E, which is used for non-Schengen flights. My flight to Luxembourg will be departing from terminal 2G, which is reserved for regional aircraft ops.

The security check is done in terminal 2E. From there, the way to the shuttle bus to 2G is clearly signposted.

The airport is fairly quiet, and in total there are only four of us making the trip to 2G. Sitting up front we have an elderly American lady with her daughter, who’s obviously decided now would be a good moment to have a hissy fit because her mum left her handbag with her to go to the loo…

Boarding

My timing couldn’t be better. In 2G I first have to go through passport control to enter Schengen. From there I head to my departure gate at G27, where boarding has just started. One hour connecting time between 2E and 2G is perfectly fine, but there’s probably not going to be any time left to raid the duty free shop.

The Cabin

Being such a little aircraft, there’s a baggage cart parked by the stairs of the plane and passengers with larger items have to place them there for them to be loaded into the hold. These items are retrieved directly at the aircraft upon arrival in Luxebourg.

The cabin of the Dash 8 really is tight. Although at least, the Luxair aircraft are configured in a much more comfortable configuration with greater pitch and a seat with better cushioning than on Croatia Airlines.

Sadly, the window seat is of no use, because it’s already dark outside and the guy next to me has his reading light on.

The Snack

The flight time is forty minutes. The service in Economy consists of a small paper bag containing a bottle of still water and a packet of Happy Snacks savoury crackers. The service is delivered by the crew without any attempt at being polite or civil or at least pretending to give a rat’s bum.

Arrival

We land just slightly behind schedule. Seeing as I only have hand luggage, I’m out through customs quickly and then head one floor up to catch the bus line 16 to Luxexpo. I try paying the EUR2.- for my ticket, but one machine is inop and the other just won’t take my money…

Conclusion

I have to say, I’m quite impressed by how painless and easy the transfer in Paris works. It seems to me that Charles de Gaulle is better than its reputation. Ai France were also great. The crew were attentive and the food choices were very good. As for Luxair, this is another one that nobody is likely to really miss should one day disappear.

Air France, Airbus A 320 – Economy Class: Zagreb to Paris Charles de Gaulle

Getting to the Airport

The journey from Zagreb to the airport takes 18 minutes by Uber. Within walking distance of the Canopy Hotel, where I was staying, is also the bus terminal, from where Croatia Airlines operates a bus service to the airport.

Zagreb airport has a terminal building that may not be very large in relative terms but seems somewhat excessive for the amount and type of traffic it handles.

Check-in

The departures concourse is best described as a large, cavernous space. Air France checks in on counters C08 to C11 and there is a dedicated counter for SkyPriority passengers. Check-in opens only two hours before departure, so there’s really no point in arriving too early. There isn’t anything much to do either.

On a postive note, there is a fast track for security for SkyPriority passengers.

The Lounge

There is only one lounge at the airport that is used by all carriers operating into Zagreb. The Primeclass lounge is located right behind the duty free, between gates 33 and 32.

On my way to the airport, I kept trying to remember what the lounge looks like. But for the life of me, I couldn’t remember. As it turns out, that’s likely because the lounge really is not particularly memorable. Although I must say, the food offerings are great. And I can highly recommend their vast selection of Burek.

I’m not sure what’s going on with my booking. So far, all I’ve managed to do on the app is check in. And when I finally managed that, I found myself suddenly seated on 3A, which is not the original seat I reserved.

What’s more, when I tried again at the self-service kiosk at the airport, the screen wanted to know if I had a visa for France. When I selected ‘no’, the system crashed and the screen went black…

Boarding

Boarding for the flight starts thirty minutes before departure from gate 31. SkyPriority passengers are invited the board first. Alas, taking pictures from inside the terminal is slighly problematic…

The Cabin

Row 3 is the first row of Economy Class, which means I have the divider curtain right in front of me. The seat pitch is very tight, but still okay. Not sure I’d want to do a longer flight in this seat though…

This, in case you’re wondering, is to hang your jacket on the seat.

Boarding happens very fast. The next thing I know, we’re already pushing back while the crew scramble to get all passengers seated.

Fortunately for me, by the time boarding is completed, the middle seat on 3B remains empty.

As soon as the seatbelt sign is turned off, the crew start preparations for their service. The flight time is one hour and forty minutes.

The Meal

The service consists of a complimentary snack and drinks from the bar trolley. To eat there is a choice between a tuna, parsley and lemon bagel or a hummus and grilled vegetables sandwich. The crew pass through the cabin twice offering sandwiches.

To drink I ask for sparkling water. What’s really nice on Air France is that even in Economy Class they will give you a complete can of Perrier.

Arrival

The rest of the flight passes quickly and pleasantly enough. We land in Paris just a few minutes ahead of schedule. But there’s a delay reaching our gate, because the stand is still occupied by a Tarom B 737. By the time we make onto the stand, it’s 20h07. I now have 53 minutes to make my connection from terminal 2E to 2G, which is pretty much out in the booneys.

Croatia Airlines, Economy Class – Dash 8-400: Zürich to Zagreb

This week has me combining two trips into one. First, today I shall travel to Zagreb to attend a meeting. And then from there, I shall travel to Luxembourg to give another course.

The nice thing about Croatia Airlines’ evening service from Zürich to Zagreb is that the flight departs at 20h05, which gives you more or less a full day in the office before having to head for the airport.

When I arrive at the airport just after 18h07, the airport is very quiet. I’m guessing the main bank of departures is already over.

Check-in

Croatia Airlines uses check-in 3 in Zürich, which is the check-in area right above the tracks of the railway station. I print my boarding pass and baggage tag at the self-service machine and then proceed to the counter to drop off my bag.

Another nice feature of a 20h05 departure time is that security is nearly deserted when I get there at around 18h30. Which is a good thing, because although there’s only one guy ahead of me in the queue, he’s exuding the rather pungent stink of young man. It ain’t pretty…

Airside

The airside area is eerily quiet too. Perhaps it’s because of Knabenschiessen, which is a half-day public holiday in the city of Zürich only. In case you’re wondering, Knabenschiessen is not quite as old a tradition as the Zürchers will have you believe. Besides, nowadays the event is more of an excuse for the hopelessly pretentious and nouveau rich to be seen rubbing shoulders with the ‘right’ crowd.

Boarding

Zagreb being a non-Schengen destination, the flight will be boarding from the D gates, on the ground floor level of the B pier, behind immigration.

Although there are hardly any people on the D concourse, the place is litered with garbage. You’d think they’d manage to clean up the place. None of this stuff in the picture is mine…

Boarding starts exactly on time, even though the bus taking us to the aircraft hasn’t even arrived yet. That’s when I realise that most passengers are travelling with fairly large pieces of hand luggage, which fit perfectly in the overhead bins of an A 320, but not in the shoe box size bins of the Dash 8. So it takes the gate agent a moment to label all the hold baggage and scan the boarding passes all by herself.

The Cabin

The Dash 8 is a sharp looking aircraft, but it really is rather small and cramped in the cabin. Standing room is okay. But once you’re seated, the pitch is fairly tight for an average sized caucasian male.

What’s more, there’s a rail on which the seats are mounted that runs along the side of the cabin. As a result, if like me you’re on the window seat, leg space is a bit more limited than on the aisle.

Also, on 8F you’re sitting right next to the engine. This means that window views are somewhat obstructed and the vibrations from the engines are really very strong and quite loud.

The Crew

The flight time is one hour and ten minutes. There are two cabin crew. The female is the purser, I think. She’s definitely got an attitude, but in a surprisingly good way. And she’s also very meticulous about safety.

The other crew is a male with a slighty grumpy demeanour. When the service begins, he stops at my row, shoves a packet of something under my nose unceremoniously and makes a sound that might be loosely interpreted as ‘would you care for a snack’ but is, in fact, little more than a grunt.

The Meal

To drink, there is a whole bar trolley for choice. The snack and drinks are complimentary.

However, I did also notice in their Sky Shop magazine that there are other food items and beverages available for purchase, although no information to that effect was given during the flight.

Arrival

All in all, the flight is pleasant and uneventful. Our landing in Zagreb is very smooth and quiet. We come to a stop on a stand right in front of the terminal. But once we disembark, we still have to take a bus to bring us to arrivals.

Getting into Town

From the airport I take an Uber into the city, which makes the journey in about twenty minutes.

Conclusion

Croatia Airlines is another one of those small European flag carriers that is struggling to stay afloat and compete against the likes of Easyjet and Ryanair. It’s hard to say if Croatian, like Air Malta or Tarom, would even be missed if they went out of business.

Having said that, Their product is certainly not bad and pretty much on a par with that of others. I’d fly with them again any time. But unless you want to go to Croatia, that may not even be quite so easy to achieve.

Easyjet, Airbus A 320: Madrid to Basel

I spend a lovely day at the Campo Juan Carlos, a large park close to the exposition area of Madrid and easily accessible by metro.

Just after 14h I return to the metro station and make my way back to the airport. The stop for terminals 1, 2, 3 and 5 is the next one from Feria de Madrid.
My flight to Basel will be checking in and boarding from Terminal 1, which is the longest distance away from the metro station and probably explains why it is home to all the low cost carriers and Turkish Airlines.
On my way there, I spot this old DC-9/32 which appears to have been turned into art. I‘m surprised to see the aircraft still has its engines mounted.
Easyjet seem to have their own operation here in Madrid. Apart from their own dedicated check-in counters, they also seem to have their own fleet of ramp vehicles. And the rampers are all dressed in Easyjet uniforms too.
I really don‘t mind flying Easyjet once I get on the plane. But the getting on the plane is unnecesarily tedious, because we‘re boarding in increments.
The inbound from Basel has only just touched down, and already the outbound is showing up as ‚last call‘…
When boarding eventually does start, they allow us to proceed to the entrance of the airbridge, but no further, because the arriving passengers are still deplaning. Meanwhile, the rest of us wait.
Once that‘s done, they let us proced to the entrance to the plane. And there we wait again while they clean up the cabin.
A pair of young girls come on and inform the purser that one of them has a ‚really, really, really acute‘ allergy against garlic, apples and mushrooms. And apparently even the smell could be lethal. So the cabin crew make an announcement asking passengers to refrain from eating any of those during the flight. Because even the smell ‚could be dangerous’. Quite frankly, I suspect the bimbo airhead had an unspectacular holiday in Spain and figured she’d try something different on the return flight to make herself a bit more interesting. All three allergies really do exist, but you actually have to eat the stuff to get a reaction…
The leg space on the first row is good. And it‘s kind of nice that they introduced a bulkhead. So at least you‘re not completely exposed to the elements if you‘re seated on the first row.
The flight is uneventful and calm. I order a drink from the on board bistro for EUR2.50 for a large can.
We reach Basel after a flight time of 1 hour and 55 minutes. The airport isn‘t busy at all, and 10 minutes after landing, I‘m already sitting on the bus on my way home.

Easyjet really is quite okay if you ignore the boarding experience, which I find unpleasant and unnecessarily so. I also think the limitations of the low cost model are beginning to show. The old legacy carriers have clearly done their homework, and you can purchase just about anything as an ancillary service nowadays. But on a low cost carrier, that is only possible up to a point. For example, if I purchase an upgrade on Swiss or KLM, that automatically comes with the priority check-in, fast track security, lounge access, better seat pitch and an empty middle seat.

British Airways, Club Class – Airbus A 350-1000: London Heathrow to Madrid

Introduction

Last week I returned from my Sunday run, all sticky and sweaty, only to be informed by the light of my life that we were booked to sample the British Airways A 350-1000 in a week’s time!

I mean, how cool is that? New type for me and literally a new aircraft!

The flight to Madrid is scheduled for a 06:20 departure out of Heathrow, which is why I spent last night at the Sofitel Heathrow T5, in walking distance to the terminal and connected via a footbridge.
There are two security checkpoints in T5. However, only checkpoint South has a fast track.
This must be the quickest security chech I’ve ever done. There’s no queue and I’m done in less than three minutes!
Airside, the terminal is still pretty deserted and the shops haven’t even opened yet. I don’t think I’ve ever seen Heathrow so empty!

The Executive Club Lounge

My first stop is the BA lounge for breakfast!
Breakfast is something they do really well at the BA lounge. And fortunately, it already opens at 05:00 in the morning.

Boarding

At 05:40 my flight shows up on the screens as ‘boarding’. The flight will be departing from C61 in one of the satellite terminals. First thing to note: there is a lounge in satellite B and on the main concourse of the A gates. But there is no lounge at the C satellite. Second thing to note: you are not free to move as you please between the satellites. At least not without going through security.
Boarding is delayed by thirty minutes, due to the fact that the aircraft had not been towed over from the maintenance area to its parking stand on time. Sadly, gate C61 also happens to be just about the most impossible gate to take a picture of the aircraft from…

The Cabin

My first impression of the cabin is very positive. Again, I find the colours all rather dark, but it’s still a very elegant and classy looking cabin.
The seat is definitely a vast improvement over that idiotic seat BA has on the rest of its fleet, which feels like an old and sagging armchair.
This seat is much, much nicer and is very comfortable.
The seat is very practical in its design and offers a lot of storage space.
Moreover, the seats are not aligned in a row. So that even with the door to the seat open, you still have a lot of privacy.

The Meal

The flight time is announced at 1 hour and 50 minutes. The service begins with the distribution of the hot towels, followed by the menus. There is a choice of three meals for the main course.
The food is delivered as a tray service, with each passenger’s meal brought out individually. The crew work efficiently. Even so, the combination of a short flight time with a fairly large Club Class section means that the individual waiting time is rather long.
As usual, I decide to go with the English breakfast, which is brought to me with a croissant and a bun on it.
To celebrate the centenary, on this flight the crew distribute a box with two hazelnut pralines from Hotel Chocolat. The chocolates are good, but they clearly lack the finess of Swiss chocolate.

Arrival

Eventually, we land in Madrid with a delay of about 20 minutes. Our flight comes to an end at the satellite pier of Terminal 4. The queue for immigration is long, but at least it moves quickly. And even thought the automatic gate can’t seem to scan my face, the immigration officer can’t be bothered today and just lets me through anyway.

Getting into Town

I have five hours to spend here in Madrid on a lovely summer’s day. So upon exiting through arrivals, my first stop is the metro. I have a public transport card for Madrid which is quite convenient, because you can load multiple tickets on it. However, for trips to and from the airport, there is a EUR3.- surcharge that you can only load onto the card on the actual day of travel.

My two flights with British Airways yesterday and today were very pleasant. Of course, the brand new Airbus A 350-1000 this morning was a pleasant change from the usual narrowbodies.

But apart from that, I think British Airways has implemented some fundamental changes that I would definitely consider a huge improvement. From the Do&Co catering to the installation of the new seat, which is expected to be rolled out on the Boeing B 777 fleet shortly as well.

Of course, tastes vary. But for me, the hard product on the A 350-1000 and the improved catering definitely put British Airways on a par with Air France. With the Lufthansa group coming in far, far behind.

Helvetic Airways, Embraer 190 – Business Class: Zürich to London City

Introduction

My colleague at work, let‘s call him the talented Mr. F., recently complained about the apparent lack of any new posts on my blog in recents weeks. The talented Mr. F., incidentally, gets his name from his truly exceptional talent of getting airlines to pay him compensation for all sorts of things, including some reported cases where the airlines hadn‘t actually done anything wrong – other than being on time…

So here you go, this one‘s for you, Mr. F. May it inspire you to even greater greatness. Or something.

As usual, I arrive at Zürich Airport by train. It‘s just gone 16:15. One hour to go before my departure to London.
Security is quite busy. After all, it‘s still the holiday season. But it‘s nowhere near as bad as when I flew to Bucharest two weeks ago, just as the summer holidays in Switzerland got underway!
My flight will be boarding from D57. Which is a bus gate on the ground floor level of the non-Schengen terminal. I don‘t think I‘ve ever used one of these gates before. I rather like the B/D pier though. Even if the ceilings are quite low.
I can‘t be bothered with the SWISS lounge, so instead I buy myself some chocolate goodness from Sprüngli on my way to passport control.
Today‘s flight is operated by Helvetic Airways, on behalf of SWISS. Helvetic has 15 E2s on order, which are expected to enter the fleet in Q4 of this year. Ten of their aircraft are on a permanent wet lease to SWISS. My flight today will be with an Embraer 190.
I‘m seated on 1A. So I figure I might as well take my time and board last. And take a few pictures while I wait.
The pitch on row 1, the bulkhead row, is great. Although from past experience I have to say, it get‘s awfully tight towards the back.
The service on the ground starts with the distribution of the cold towels and a bottle of still water. There are five passengers in Business this afternoon. One thing I really like on SWISS, is that they keep the seat next to you empty.
No sooner has the seatbelt sign gone off after take-off, the meal service begins. There is no choice available, so if you‘re vegetarian or picky about what you eat, you may want to pre order a special meal.
Today‘s offering is vitello tonnato, served with rocket, capers and red onion.
Warm breads and crackers are served with the meal. The maître de does an excellent job of explaining what all the items on the tray are.
Of course, being SWISS, there has to be a small plate with cheese.
The dessert is brownies on a citrus yoghurt cream and strawberry compote.
The meal ends with a cup of coffee and a small Swiss chocolate.
We land in London City more or less on time. The airport is busy. There‘s a bit of a hold up because the guy bringing the stairs is having problems puttting it in position. The captain shrugs at me and says: ‚they expect us to land on something the size of a stamp, but they struggle with the stairs…‘.
It‘s a lovely evening in London, and so I decide to walk to the hotel. From London City airport it‘s a walk of about thirty minutes to the Emirates Air Line, the cable car that takes you across the Thames. The journey takes about ten minutes and you can pay either by Oyster card or with a touch credit card.
At the other end, the cable car spits you out in front of the O2 arena. I stop off at Wagamama and the make my way to the Intetcontinental O2.
I‘ve been to many lovely places across the globe. Including some I didn‘t know existed before I had to go there! And feel priviledged for the opportunity to travel and see so much of the world. But no matter where I go, sooner or later I‘m always drawn back to this city. For me, there really is no place like London!

P. S. In the background of the last picture, on the hill, is Woolwich, where my nannu was originally from.

Air France, Business Class – Boeing B 777-300: Paris to Beirut… or maybe not

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Getting to the Airport

The Sheraton at Roissy Terminal 2 is not a bad hotel. And without a doubt there’s hardly a hotel here with a better view of the apron and the runways beyond. The hotel’s main entrance is located right above the railway station. From here it’s just a short five minute walk to Terminal 2E, from where the flight to Beirut will be departing.

Check-in

Air France checks in on rows 4 to 8 at Roissy 2E. The SkyPriority counters are on rows 6 and 7. There is a separate exit from the SkyPriority check-in area, which leads passengers directly to the priority lane for passport control. As my flight will be departing from one of the M gates at the satellite terminal, I will first have to catch the automated shuttle. Security checks for the M gates are carried out in the satellite.

The Lounge

This is the same lounge I visited about three weeks ago when I last flew to Dubai with Air France. The lounge has been designed in such a way that it looks and feels like walking through a small park. It’s very bright in the sunshine, and the lounging areas are all set in green carpets that really do make it look a lot like a stylised park.

Boarding

Air France tends to start boarding for its flights early. Today’s departure to Beirut is scheduled for 09h05. But boarding already starts at 08h10, according to the boarding pass. By the time I finish writing a few e-mails and make my way to gate M24, it’s 08h30 and I figure they’re probably just about to start boarding. But in actual fact, by the time I reach the gate they’ve already made the final call and the aircraft is in the final staged of boarding.

The Cabin

The flight to Beirut is operated by a Boeing B 777-300ER. There is a small mini cabin ahead of the L2 galley with four rows, from 4 to 8. And then there is the main galley from row 9 onwards. I’ve already reported on this seat in a post from January. I think this is the best business class seat Air France currently has in the fleet. It’s comfortable, private and has ample storage space. And it looks good too.

Service

Service on the ground begins with the welcome drink. There is choice of water, champagne and water melon juice – which is what I have. Next, the vanity kits and the menus are distributed. A pillow, blanket and slippers are already at my seat when I arrive.

A Problem

By 09h00 the doors are closed and we’re ready to go. We slowly start to push back from our stand, when suddenly there’s a loud thump and we come to an abrupt standstill, right there on the taxiway. For a few minutes, nothing happens. But then the one engine that had already been started up is shut down and we start moving forward, back onto the stand.

A few minutes pass, then the captain informs us that the tow truck oversteered the nose gear and that therefore, we have had to return to the gate for inspection. At around 09h45, the doors close, and we are informed that everything is fine. We push back again, only to stop in more or less the same position on the taxiway. Once more we stop, and then start moving forward again. Once we’re on stand again, the captain informs us that the nose gear is leaking hydraulic liquid, and that therefore, we’re going to have to swap aircraft. At 10h15 we are allowed to disembark the aircraft. The gate agent tells me it’ll be a while before something happens, so I might as well go to the lounge.

I inform her that I only have a connection of two hours in Beirut, which I’m not likely to make. She gives me a reassuring smile, tells me not to worry and instructs me to go to the lounge. At 12h05 one of the lounge agents pages me. I go to reception, where the staff inform me that the Beirut flight has been cancelled. Passengers for Beirut have been reprotected onto tomorrow’s flight. And I have been put on the Air France nonstop service to Dubai. Well crap. Don’t get me wrong, I think Air France handle the situation very well. But I was just rather looking forward to my flight from Beirut to Dubai on MEA. Maybe next time…

The nonstop service will be departing from gate L48, which means I’m going to have to make my way back to the main terminal. Fortunately, I find a friendly and very helpful security agent. He explains that if I take the train, I’ll have to go through security again. However, if I take the shuttle bus, the journey might be longer, but at least I will not have to go through security again. I figure the shuttle bus is the better prospect, mainly because that will give me a complimentary tour of the airport and the aircraft.

Eventually, by the time I arrive at the L concourse, it’s just gone 12h30 and boarding is expected to start at 12h45. I figure I might as well make use of the food voucher I was given by Air France and get myself a smoothie from a place called naked. Only, the voucher is for EUR26, but my smoothie is only EUR6.90. I explain to the young lady that it’s okay. But she’s not happy and before I know it, she’s prepared a bag for me with a large bottle of Vittel, two cookies, the smoothie and a packet of cheese and onion crisps – which brings the total to EUR23.90. She clearly looks happier now…

Boarding Again

At 12h45 boarding starts by zones from gate L48, starting with zones 1 and 2 for SkyPriority passengers.

The service on the ground pretty much follows that of the previous flight. The departure of the second flight goes well. Although by the time we enter the runway for take-off behind a Thai Airbus A 380, we’re running 45 minutes late. But the flight time is announced at six hours and 25 minutes, so we should be arriving in Dubai on time after all.

The Meal

Amuse Bouche

The meal service begins with a glass of champagne, a glass of sparkling water which are served with a packed of Cranberries and cashew nuts. For an amuse bouche there is a smoked scallop in a velvety vanilla and parsnip cream.

The good thing about the change of my travel plans is that the menu for the flight to Dubai is more appealing than that for the Beirut service.

First Course

shrimp tartare with fresh ginger and a lemon and mango salsa & edamame with pea cream

Salad

The Cheese

Goat’s cheese, Cantal & Camembert

The Main Course

And for the main course, I have the cod fillet with a creamy Noilly Prat sauce and artichoke cooked in two different styles (grilled and puréd)

Dessert

For dessert I go wit the pâtisserie: wild blueberry clafoutis, opera cake and a cannelé cake

All the dishes are excellent. The smoked scallop is an unusual but tasty combination with the vanilla and the fresh ginger with the starter is refreshing and goes well with the shrimp. The main course is a signature dish created by Air France’s chef, and I have to say, this dish is outstanding. It’s a really nice, chunky piece of fish and the glazing on it is lovely.

The Crew

The crew on this flight were only so so. They’re friendly, but they don’t really seem to be in the mood to work. As a result, the meal service is uncoordinated and chaotic and takes forever to complete. Later on during a flight, I ring to ask for a coffee. Eventually, I ring five times, at the end of which still nobody had showed up. So I stand up and go to the galley, only to be told off because of ‘the turbulence’ and the fact that the fasten seatbelt sign is on – despite the fact that we haven’t experienced any turbulence at all for the last ten minutes. Of course, this is just a minor thing and I guess it had to happen sooner or later. There are only few airlines that you can consistently rely on with regard to their staff. And I should also say that so far my experiences with Air France have always been very good.

The Second Service

An hour out of Dubai, the lights in the cabin go on for the crew to start the second service, which consists of a small plate with a smoked salmon wrap, an apricot tart and a profiterole. With that I finally get to have the coffee they wouldn’t deliver.

Arrival

Eventually we land in Dubai at 22h50. In the end, the flight time was longer than originally anticipated because we had to fly around a thunder storm. Because of our later arrival, the queues for immigration are something nasty, and I end up queueing for 35 minutes to have my passport checked. And it looks as though Air France has prepared a little parting gift for me. Because in addition to the delay, they’ve also managed to make my suitcase vanish…!