Asiana Airlines, First Class – B 747-400: Basel to Seoul via Frankfurt

This report also includes the feeder flight from Basel to Frankfurt on Lufthansa Cityline.

Date: 25 May 2012
From: Basel
To: Frankfurt
Airline: Lufthansa Cityline
Aircraft: Canadair Regional Jet 700
Class: Business Class
Seat: 2F

GETTING TO THE AIRPORT

What a lovely day for flying! My first stop today, of course, is the Swiss railway station, where I pick up some Japanese Yen and some South Korean Won. Basel has three railway stations: there is the German one on the other side of the Rhine, known as the ‘Badischer Bahnhof’. And then there are the French and Swiss stations that are integrated in one building known as Basel SBB.

I collect the cash and then catch the bus line 50 to the airport. The stop is right outside the main door of the building. The journey takes 15 minutes to complete with the airport as the terminus station.

AT THE AIRPORT

In due course the bus pulls up at the departures level of the Euroairport Basel-Mulhouse-Freiburg – as the facility is officially known – which is quite empty at this time of day. My flight to Frankfurt leaves at 14h10.

I recently decided that I prefer checking in at the airport to doing it online or via mobile. There is some old-school charm about checking in at the airport. So I walk up to the SWISS Business Class counter and am greeted by a friendly middle-aged woman. The moment she sees on her screen that I am travelling in First to Seoul, her manner changes. She becomes even more courteous and cannot do enough. She even offers to check me in for the flight to Fukuoka, which will not be until the day after tomorrow but is already open for check-in.

She places my boarding passes in a Lufthansa First Class folder, wishes me a pleasant flight and gives me instructions to the lounge.

Before I head upstairs through security I take a quick peek around the newly renovated, extended Easyjet check-in area at Basel airport. Looks rather nice actually!

THE LOUNGE

Security is a breeze, in fact I am the whole queue.

And then I head to the lounge. Quiet as usual! The lounge is operated by Swissport on behalf of Swiss. It is the only lounge at the airport and is also available for passengers on BA. Air France/KLM passengers however, have no access, there is no agreement in place.

In many ways the lounge is like a fossil, it hails from the old days of aviation, when a setup like Crossair and its Eurocross hub at Basel was still regarded as a serious business proposition. Thus, the lounge is positively enormous! It is on two floors and offers some excellent views of the ramp from the upper level.

BOARDING

Departure is delayed by some 20 minutes. Apparently the ILS for one of the runways in Frankfurt is out of order, causing a few delays. When the flight was then ready to leave Frankfurt for the flight to Basel, the crew had exceeded their duty time and a replacement crew had to take over, causing the delay.

DEPARTURE

We take off in a southerly direction from runway 15 behind an arriving Airbus. Shortly after we are airborne, we make a wide right turn of 270 degrees and pass back over the airport before crossing the Rhine and entering German airspace.

THE CABIN

There are nine rows of Business Class on this flight. On the Canadair Regional Jet Lufthansa only uses two of the four seats in each row in Business Class. This means that passengers will always have the seat next to them empty.

Whatever you do, if you’re travelling in Business Class with Lufthansa on a CRJ 700, never take a seat on row one. These must be the worst seats in the house, because they are exactly opposite the Business Class toilet. Thus, I am quite happy with my seat on the right-hand side of row two. It is a bulkhead too, but without the pong of the loo in your face all the time.

SERVICE

The crew on this flight consists of two male flight attendants. The younger one of the two has a bit of an attitude issue. But not too bad.

THE MEAL

Shortly after take-off the meal is served. Here is the menu.

To drink I have water and apple juice.

And it is all quite tasty too! The only thing I do not eat is the poached veal.

ARRIVAL

Just as I finish the meal, the descent begins. We approach Frankfurt from the south and then make a left turn to fly due west along the length of the airfield, before finally doing a right 180 degree turn back towards the airfield for the final.

I even manage to get a picture of the cockpit. The co-pilot even poses for me!

I then take the complimentary guided bus tour of Frankfurt airport, which eventually drops me off at arrivals somewhere deep in the bowels of the terminal complex.

Date: 25 May 2012
From: Frankfurt
To: Seoul Incheon
Airline: Asiana Airlines
Aircraft: Boeing B 747-400
Class: First Class
Seat: 2K

asiana-airlines-logo-1024x310

THE LOUNGE

From arrivals I head through passport control and then to the Senator lounge. My flight is leaving from B48, which is right beneath the lounge and gives me some excellent photo opportunities as my bird arrives on the inbound flight from Seoul. The lounge is not too crowded and I manage to secure a seat by the window, where I can overlook all the action.

BOARDING

I arrive at gate B48 shortly before boarding begins. First and Business Class passengers have their own dedicated counter. I am the first to pass the gate. An Asiana member of staff introduces herself to me and shows me a piece of paper with the food options for my return flight in a week’s time. She would like to know what I would like to eat on the return so Asiana can prepare the experience for me. Blimey, I do not usually know what I fancy to eat one week in advance.

THE CABIN & SEAT

And then I go aboard my vessel. First impressions of the cabin are good. The colours are perhaps a bit strange – at least I do not fancy them much – and the seat may not be of the latest generation either. But it is rather comfortable and offers a lot of personal space and privacy. There is even a small closet for my shoes.

A day blanket and a pillow have already been placed at my seat when I arrive. In short sequence the cabin crew come by to introduce themselves personally and bring me the excellent BOSE noise cancelling earphones, newspaper, slippers, pjs, immigration and customs forms for arrival in South Korea and, above all, a lovely vanity kit. It is made of the softest leather and contains all sorts of goodies of Bulgari’s Essence de Thé Blanc.

There are six passengers in First Class today. Four seats remain empty.

SERVICE

Once the doors have been closed, two of the flight attendants working the First Class cabin on this flight position themselves in front of the bulkhead. As the purser makes his welcome aboard announcement, the two attendants bow deeply.

Service is everything you can expect it to be from an Asian carrier. The flight attendants pay a lot of attention to detail and are charming and polite. Moreover, they seem very personable in their approach. I am addressed by name and have a nice chat with some of the crew as they bring the food or remove the empty plates. They seem unrushed and very relaxed but very efficient.

DEPARTURE

Departure is to the east. Traffic is quite light so we do not have long to wait before it is our turn to depart.

Once we’re airborne I make myself comfortable. The flight to Seoul will take about ten hours. I take off my shoes and try the funky red slippers. Their XL is somewhat tight…

THE MEAL

Welcome drinks are not served while the boarding process is in progress on Asiana. But once we push back, I am asked if there is anything I would like to drink while we taxi out. I choose a Buck Fizz, which is duly delivered with a small bowl of warm nuts.

Immediately after take-off, the Asiana inflight experience begins and it is truly outstanding. Apart from its excellent crews, catering is definitely one of Asiana’s strongest points.

To drink I have Perrier with lemon and ice. The cabin crew are very attentive. Every time one of them notices my empty glass, I am asked if I would like some more. Moreover, Asiana obviously ‘don’t do’ refills, instead I am given a new glass each time I ask for more Perrier.

We begin with an amuse bouche of grilled bell peppers and diced tomatoes rolled up in grilled eggplant with garlic and basil in a drizzle of olive oil.

Next the table is beautifully laid out for dinner. Asiana has lovely and delicate Fine Bone China and silver cutlery.

Next comes the breadbasket, which also includes some lovely garlic bread.

And then comes the first course: the Caviar service!

Crème Fraîche.

Boiled egg.

Finely chopped onion.

The main event.

And of course a mother-of-pearl spoon.

While airlines like Lufthansa will give you only a portion of Caviar, Asiana gives you the entire jar!

Then we have an antipasto of veal with a roll of marinated eggplant and peppers and shrimps in herbs on a balsamico reduction.

And then comes the carrot soup with pine nuts. This is simply out of this world.

The soup is followed by a mixed salad with either a lemon and yoghurt or a French dressing.

For the main course, one of my favourites: Bibimbap.

The large bowl contains minced beef, marinated cucumber, shitake mushrooms, carrots and two different types of marinated cabbage.

First you poor sesame oil and add some of the spicy pepper paste to the large bowl.

To that you then add the rice and mix all together very well using the metal chopsticks.

You eat the Bibimbap with a tasty kind of seaweed omelette, dried small fish, a light fish broth with spring onion and Kimchi, Korea’s national dish. It is basically a cabbage that is smeared, layer by layer, with a paste made of chillies, garlic, soy sauce and oysters, which is then left to ferment. It is excellent, nourishing, very tasty and so spicy it really helps to clear the tubes if you happen to have a cold!

After the Bibimbap comes the fruit and cheese with crackers and bread.

And then there should have been dessert. But by this stage I am simply too full and so I decline. I opt for an Earl Grey tea instead.

Once the meal is over, I ask to have my bed made up while I change into my pjs. And then off I go to sleepy land until it is time for the next meal. Good night!

I get a few hours of sleep. But I am unsettled and keep tossing and turning. I probably have indigestion…As soon as the crew realise I am awake, I am brought a towel and asked if I would like to have breakfast. To which of course, I say yes! I head for the bathroom to change back into my clothes. When I return, the bedclothes and pjs have been cleared away and there is a glass of freshly squeezed orange juice awaiting me.

Then the table is set once more with the beautiful Fine Bone China and the silver ware. Then comes the breadbasket, which is immediately followed by a tray of preserves for me to choose from.

The first course is a plate of fruit.

The cornflakes are served with milk and a bowl of what must be the tastiest, creamiest and most enjoyable blueberry yoghurt I have ever had the pleasure to enjoy.

After that comes the hot dish. Leek quiche with grilled tomato and a crèpe of sweet and sour chicken breast.

During the meal the coffee and Perrier are refilled regularly.

ARRIVAL

And then, all too soon, the flight draws to an end and we start our descent into Incheon. Just before we land one of the cabin crew comes by to thank me for having chosen to fly with Asiana. As a farewell present I receive a small designer terracotta pot with a scented candle inside it. Apart from KLM and their famous little Bols-filled town houses, Asiana is the only airline I know of that gives farewell presents. It is only a small gift and I am not really sure what to do with it, but still it is a very nice gesture.

Incheon is rather quiet when we arrive. Customs and immigration do not take long at all to complete and very quickly I find myself landside.

There is now a nonstop express train that links Incheon to Seoul Station. The service opened at the end of 2011 I believe. There has always been a train from Incheon, but until last year it only went as far as Gimpo, the domestic airport closer to the city. Incheon station is rather futuristic, to say the least.

The journey takes 43 minutes.

CONCLUSION

This concludes the first part of my journey. What can I say? Asiana were simply amazing, their crew, as well as both the quality and quantity of the food were outstanding.

This entry was posted in Asiana Airlines, Bombardier CRJ700, First Class and tagged , , , , , , , , . Bookmark the permalink.

2 Responses to Asiana Airlines, First Class – B 747-400: Basel to Seoul via Frankfurt

  1. NomadTravels says:

    Great post! This is one of the best airline reviews I’ve read in a while. I’ve only done Asiana business class a few years back. I’ll have to try them again soon.

    – Nomad

    • Hi Nomad
      Thanks, glad you enjoyed the review. I flew Asiana to Australia two years ago in Business and was so amazed I figured I just had to give them a go in First! Can wait for them to receive their Airbus A380!

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