SWISS, Business Class – Bombardier CS100: Zürich to Paris-Roissy


Date: 10. September 2016
Departure: 12:35
Arrival: 13:55
Flight time: 1 hour
Seat: 1F, window on the starboard side


Getting to the Airport

Transport: Train.
Journey time: 1 hour 27 minutes.
Departs from: Basel SBB.
Arrives: Zürich Flughafen.
Cost: CHF33.- for a one way ticket.

The Swiss Federal Railways finally introduced a second direct train from Basel to Zürich Airport. The service still leaves much to be desired, but at least it is something.

The first train departs at 37 minutes past the hour and makes the journey to the airport in 1 hour and 27 minutes, stopping regularly along the way. In addition, the rolling stock on the route is completely inadequate. They use these regional trains which are very modern and fairly comfortable, but have next to no storage area for the amounts of luggage you can expect people to bring along that are travelling to the airport.

The second train departs just ten minutes later, at 47 minutes past the hour. This train takes 1 hour and 32 minutes, mainly because it stops for 17 minutes at Zürich Main Station before continuing to the airport. I am sure if you ask somebody from the railway company they can give you a scientific reason why it really is not possible to space the trains more conveniently and why the stop of 17 minutes is absolutely imperative…



The SWISS app really does not work well, at least not for me. First of all, for some reason, I get logged out every time I switch the iPhone off. And secondly, the boarding passes I obtain from the SWISS app never seem to appear on the iPhone’s lock screen, which kind of forfeits the main idea of having Passbook.

Fortunately, I only have one small backpack with me, because the queue for check-in and baggage drop is just about as long as it was the last time I flew Edelweiss to Skopje. But the holiday season is now over, so what you’re excuse this time SWISS?


But at least there is a separate entrance for security that is available to First, Business Class and premium card holders, although I do not think there actually exists an official list of all the airlines in the latter category that are allowed to send their passengers here.


The SWISS Business Class Lounge

Location: Airside Centre, between docks A and B.
Toilets, showers, newspapers, workstations.
Catering: Soups, sandwiches and a rather strange dish of Spätzli with…nothing. Spätzli are usually a side dish. Perhaps the lounge’s one redeeming feature is the fact that they have Mövenpick ice cream. The cooler is located at the back of the lounge, near the sliding doors that lead to the Senator lounge.
Complimentary wifi is available. The code is issued at reception.

The lounge is very crowded and there are only few empty seats scattered around the place. The ‘guests’ are all over the buffet like a bunch locusts. You’d think they haven’t been fed in days…

I think it really does not help that the ceiling in the lounge is fairly low, with the exception of the central atrium. The low ceilings add to the feeling of being in a crowded place.


My aircraft has just come in from a non-Schengen flight from Manchester. Because only the B/D dock has mixed Schengen/non-Schengen gates, our aircraft is parked on a remote stand. Which suits me just fine.

Boarding is a bit messy. First of all, there is no priority boarding. Furthermore, ‘boarding’ means that passengers are herded into a tiny holding pen and then left there to stew until their bus finally arrives. It is a lot like flying Easyjet actually – but pretentious. I figure I might as well take my time, after all I am seated on the first row, so there really is no point in getting in everybody’s way while I take pictures.

The Cabin

Configuration: 1 + 2.
Seat: The seating configuration on the CSeries is 2 + 3. In Business Class, one of the seats on the row of two is kept empty. On the row of three, the middle seat is blocked so that every passenger has an empty seat next to them. The cabin looks nice and has a fresh look. Everything is white and looks shiny and new. I do wonder though what it will look like one or two years down the line, because I suspect the white will not age well.

The seat is comfortable, but not very deep, which means you cannot really slide forward too much. The video screens are quite simply ridiculously small. I mean, they are so small that you can hardly make out anything on them.

SWISS does not have a cabin divider on this aircraft. There are four rows of Business Class and the only separation is a small sign on the backrest of the aisle seat on row 4 which is marked ‘Business Class’ on the side facing forward, and ‘Economy Class’ on the side facing the rear of the aircraft.
Pitch: 32 inches that slowly decrease to 30 inches by row 5.
Width: 18 inches.
Facilities: Reading lamp, clothes hook.
Audio and Video: Small overhead screen showing the safety on board instructions and moving map.

Seatmap courtesy of

The Crew

As on my previous flight with SWISS to Malta, the first thing that strikes me is that the female crew really have way too much make-up on. Talk about laying it on thick…! But looks are only skin deep and I have to say, the maître de working the Business Class cabin is very good at her job and very friendly.

The Meal

Welcome drink on the ground: Bottle of Henniez still water.
Towel before the meal: Prepacked scented towel served on the ground.
Tray service.
Type of meal:

  1. Roast beef slices and potato salad.
  2. Plate of cheese.
  3. Selection from the breadbasket.
  4. Strawberry mousse with kiwi compote.

I must say, I am quite surprised by the meal service on this flight. After all, with a flight time of only 55 minutes, to be honest I was not really expecting anything much to eat. Moreover, I must also confess that the meal is quite good (except for dessert)!



It is a lovely day for flying. Once the meal tray has been cleared away, I lean back and try to get some rest. It is only then that I notice just how loud the cabin actually is. I am not quite sure what the source is either. It is not the engines, because on take-off I was surprised by how quiet the engines were. But there is still a fairly loud background noise.

In Paris, SWISS uses Terminal 1, as do all the other Star Alliance partners, I think. The terminal may not be that user friendly or convenient, but God, it’s just so chic and cool!

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