Date: 12. April 2017
Flight time: 6 hours 7 minutes
Seat: 15A, window
Tomorrow is Maundy Thursday. In Switzerland Good Friday and Easter Monday are bank holidays so all public services and most offices and shops will be closed. Many people take advantage of the long weekend to go away. And so I’m expecting Zürich Airport to be rather busy when I arrive by train. Much to my surprise though, the place is really quiet. In fact, it’s a lot quieter than usual.
Oman Air has its check-in counters on row 1 of terminal 2 at Zürich Airport. There is one counter for Business Class passengers and four counters for Economy Class passengers. And there’s loads of staff milling about. What on earth do they need all these people for? Some of them are check-in agents from Swissport that are just wearing an Oman Air tie or a scarf. Others however, look as though they’re employed by Oman Air and are wearing the airline’s full uniform.
I step onto the plush, soft carpet in front of the Business Class counter. The young lady behind the desk issues my boarding passes straight away and has already prepared for me the lounge invitation for my transit in Muscat. If you’ve already checked in online, Oman Air will hand you a ‘proper’ boarding pass at the gate and will hand you your lounge invitation for Muscat at the gate.
The young lady informs me that an Oman Air rep will come to the lounge to collect me once boarding begins. So far I’m quite impressed by the operation here in Zürich.
Oman Air uses the Swissport Aspire Lounge in the E dock. My flight will be departing form gate E46.
The stairs leading up to the Aspire lounge are located right in front of the Starbucks Café on the E concourse. The selection of food and beverages in the lounge is limited to small cold and warm snacks, things like greasy spring rolls and very sweet cakes.
The design of the lounge is nice, bright and airy. However, there are no toilets or showers on the premises. Despite all this, I very much like this lounge for its one redeeming feature which really is a major selling point in my view: it has an outdoor deck. It’s a good thing it’s already getting dark, otherwise I think I’d seriously be at risk of missing my flight for all the plane spotting you can do here. As it happens, runway 28 is in use for arrivals this evening, which means I get to see Emirates’ evening A 380 service to Zürich applying some pretty serious braking action on the relatively short runway.
Boarding is from gate E46 and start about forty minutes before departure. I’m guessing that with the very strict curfew in place at Zürich Airport the airline is keen the make sure to get away without any major delays.
Business Class passengers are invited to board the aircraft first.
Today’s flight is being operated by a brand spanking new Boeing B 787-9 which has only been in revenue service for six weeks. After the short hop last month from Heathrow to Paris CDG on Air Frances’ B 787-9, this will be my second journey on this type. Yes, I know I’m a nerd but that’s still no reason to be sloppy with the details. Yeah?
Seat numbering is rather strange on Oman Air. The airline is in the process of abolishing its First Class product and refitting all aircraft with a Business Class/Economy Class seating configuration. Even so, Business Class has retained the original numbering, so that the first row in this cabin is row 11. On the Boeing B 787-9 the main Business Class cabin is located between the L/R1 and L/R2 doors. In addition, there is a single row in a mini cabin located behind the galley before the Economy Class cabin starts. This is row 15 and is where I am sitting today.
I really like the colours in the Oman Air cabin. Everything is kept in earthy tones, with light and dark brown colours and a bit of turquoise thrown in for good measure.
The configuration in Business Class is 2 + 2 + 2. The seat is based on a similar principle as the Japan Airlines seat in that the two seats on every pair are staggered. There is also a privacy screen that can be raised after take-off in case you don’t fancy staring at your neighbour’s ugly mug for six hours. The best feature though, is that the staggered seating configuration enables that passengers seated by the window to also have aisle access without the embarrassment of having to climb over the person sitting on the aisle seat. Storage space is good. Being a night flight, a blanket and pillow have already been placed at every seat.
The crew are the usual mix of nationalities that you find on all the Middle East carriers. I’m guessing some of the crew are form the Philippines, some from Thailand and a few from India.
The service starts with a welcome drink, hot towel and the distributions of the menus and vanity kits. Once boarding is completed, the crew pass through the cabin with the traditional Omani welcome of dates and saffron scented Arabic coffee.
The vanity kit has a good toothbrush and Colgate toothpaste, eye shades, earplugs and a range of cosmetics from Oman’s Amouage perfume, which is, admittedly, an acquired taste and very strong.
The IFE screen is fairly big and can be operated either using the remote control or via touchscreen, although the latter is somewhat inconvenient given the distance between the seat and the screen.
There is a choice of four options to choose from for the first course, main course and dessert and there is usually a vegetarian option included on the menu. Given that it’s already late and the flight is not that long, I decide to go with just the Arabic mezze.
The meal service does not start until more than an hour after take-off and it is quite obvious that the crew are unprepared for passengers like me that just want a light meal in order to give them some time to sleep. So instead of dishing out the food straight away, the crew go all out and start serving the aperitifs and an amuse bouche. By this time it’s become quite apparent that it’ll be a while longer until they finally start serving the meal. So the next time a member of the crew walks by, I tell them I’m tired and that I’ve decided not to have dinner after all.
The Second Service
I awake about eighty minutes out of Muscat. As soon as the crew notice I’m awake, they bring me the breakfast, which consists of:
- a bowl with different rolls and pastries
- a bowl of yoghurt with some green unidentifiable fruity stuff in it
- a bowl of fruit salad
According to the menu there should also have been some cheese, but none of the passengers seem to get any of that. What’s more, there is no jam and if you want a juice you have to request it specifically.
The new terminal in Muscat has yet to open. But I ain’t complaining because as long as the old facility is still in use, all passengers will need to deplane via stairs and journey to arrivals by bus.
There is a separate, dedicated Business Class bus to bring passengers to the terminal.
All in all, I think Oman Air’s performance can only be described as an epic fail. First of all, I think their service concept on this flight is highly unsuitable for the flight time and schedule. On a flight that leaves fairly late in the evening, it should be expected that many passengers will want to get to sleep as quickly as possible and there should be an appropriate meal option for them.
Other than that though, I also found today’s crew somewhat unprofessional and inattentive. For example, my coffee cup was not collected prior to take-off and the passenger seated next to me did not eat one of the canapés that was served as an amuse bouche. When I woke up for breakfast a few hours later, the small plate had still not been removed and the amuse bouche looked decidedly unappealing.