QANTAS, Business Class – Boeing B 737-800: Sydney to Melbourne

Transferring from international to domestic at Sydney

So, it’s 10h34 when my suitcase finally arrives on the belt after having to wait for a solid hour for them to start delivering the bags off QF2 from Heathrow and Singapore. My flight to Melbourne is leaving in 24 minutes.

If you’re connecting onto a domestic flight with QANTAS, the transfer at Sydney airport is really easy. As you exit through immigration turn right and follow the signs marked ‘QANTAS domestic transfer’. Eventually, this will lead you to a small, flat building with ten check-in counters. When I enter, there are two Economy Class and one Business Class counters open. I hand my passport and boarding pass to the check-in agent and she tells me that I’m not going to make it onto the 11 o’clock departure and they’ll have to rebook me. She then tells me the next available flight is not until 21h00 this evening, in more than nine hours – or she could send me via Canberra, even though apparently she can’t really tell me how long the layover in Canberra would be. Yeah, no. So the 21h departure it is. Although she also tells me I could always try and get on an earlier flight once I get to the domestic terminal. There is a flight leaving for Melbourne every thirty minutes.

From check-in I head through security for the airside bus transfer from the international terminal to the domestic terminal on the other side of the airport.

I mean, obviously I’m not too happy about missing my flight in my advanced state of exhaustion, but the complimentary ramp tour is quite nice…

QANTAS domestic Business Class lounge

The entrance to the QANTAS domestic lounge is more or less opposite gate four.

At the entrance I explain my predicament to the receptionist and she tells me she’ll keep an eye on the flights to check for an earlier availability. In the meantime, she suggests I go down to the concourse from time to time and check directly with the gate attendants for any possible openings.

The lounge is enormous, but very busy. It’s basically impossible to take pictures without pestering anybody or getting them in the picture unintentionally. The buffet is quite extensive, with a good selection of cold dishes, soup and one hot dish (some curry with rice, I think). There is also a large coffee bar that seems to be permanently busy during my stay.

I park myself in an armchair by the windows and hope the view will be enough to prevent me from nodding off to sleep. Apparently it’s not. God knows what noises I must have been making, because when I awake an hour later with a start, I get a very bemused look from the people around me. It’s been a long trip, okay? At least I wasn’t drooling…

Eventually, I decide to go for another walkabout to avoid nodding off again. The 16h00 departure at gate 10 is running late, so I figure I might as well try my luck, and… bingo! Seat 2C is available and there is still enough time for my suitcases to be located and loaded onto the aircraft.

Boarding

I very much like that QANTAS has two separate queues for boarding, with premium passengers on the left, and Economy passengers on the right. There is a large box set up in the middle of the queue where passengers can help themselves to complimentary earphones to use during their flight.

Boarding starts at 16h15. In the photo below is the 16h30 departure to Melbourne, which ends up pushing off stand before we do.

At the door passengers are welcomed by two elderly gentlemen. Both of them are very friendly and chatty, making easy conversation with the passengers as they wait to enter the aircraft.

The cabin

QANTAS has a dedicated Business Class cabin with four rows on its B 737-800 fleet. The seats are in a 2 + 2 configuration. The seat pitch is very comfortable. The recline is okay, although for my liking the seat back could be more upright in the neutral position. The headrest is adjustable in height, with foldable ears for better head support. I now know from experience that they work and really do prevent your bonce from rolling about like a little bobble head man.

There are no inflight entertainment screens, but streaming via wifi is available.

The meal

Once we’re airborne, the service starts pretty much as soon as the wheels go up. The flight time is one hour & twelve minutes.

Much to my surprise, there are two meal options. One is a prosciutto salad and the other is a warm leek quiche with onion confit and mashed peas. With that the crew serve sourdough bread with butter. There’s also a Lindor chocolate on the tray.

The meal is good and hits the spot nicely. The presentation of the tray could perhaps be a bit nicer, but then again you’re not eating the tray…

Arrival

We land in darkness and make a short taxi to our stand on the domestic pier. From there it’s just a short walk to the baggage reclaim, where my suitcases arrive just as I reach the delivery belt. And then I make my way to the hotel. I’m a wreck.

Conclusion

I will be spending the next two months in Australia, and I’m really looking forward to the peace and quiet. Before that though, I think it’ll take me a few days to recover from the long journey.

This short domestic hop on QANTAS was an interesting comparison for me, even if I was already very tired by this stage. Two things struck me: first, that there seems to be a bit of a disconnect between QANTAS’ Busines Class product on short-haul and its long-haul First Class product. The First Class product is really not very good, and not up to international standards. In contrast, their domestic Business Class product is very good, even though they’ve more or less cornered the market and needn’t try so hard. As a result, the gap between Business and First didn’t seem that great to me. The second thing that strikes me is that this is the complete opposite of the situation of the European carriers which still offer a First Class. In Europe it’s usually more the case that the First Class product is very good, like my experience with SWISS from Zürich to Singapore, but the gap between First and Business Class is too big, with the latter more like a slightly better Economy class service than a truly premium offering.

4 thoughts on “QANTAS, Business Class – Boeing B 737-800: Sydney to Melbourne”

  1. Welcome to the land down under. I have been reading your posts for years and they are just getting better and better. I came across you when I was living in Switzerland some years ago. Back in Oz now with Sydney being home. Keep up the blogging. I stopped my Swissbatical blog some time ago but it still exists online. HAs a lot of flying adventures as well as my Swiss impressions.

  2. Thanks for the Qantas series- Really interesting to see both their premium products; like you commented on Business domestic class looks far superior while First international looks sub par. I wonder why they have this FC with so many competitors in the routes they fly, maybe they have very competitive prices. Anyway, keep them coming. Happy flights!

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