The journey from Zagreb to the airport takes 18 minutes by Uber. Within walking distance of the Canopy Hotel, where I was staying, is also the bus terminal, from where Croatia Airlines operates a bus service to the airport.
Zagreb airport has a terminal building that may not be very large in relative terms but seems somewhat excessive for the amount and type of traffic it handles.
The departures concourse is best described as a large, cavernous space. Air France checks in on counters C08 to C11 and there is a dedicated counter for SkyPriority passengers. Check-in opens only two hours before departure, so there’s really no point in arriving too early. There isn’t anything much to do either.
On a postive note, there is a fast track for security for SkyPriority passengers.
There is only one lounge at the airport that is used by all carriers operating into Zagreb. The Primeclass lounge is located right behind the duty free, between gates 33 and 32.
On my way to the airport, I kept trying to remember what the lounge looks like. But for the life of me, I couldn’t remember. As it turns out, that’s likely because the lounge really is not particularly memorable. Although I must say, the food offerings are great. And I can highly recommend their vast selection of Burek.
I’m not sure what’s going on with my booking. So far, all I’ve managed to do on the app is check in. And when I finally managed that, I found myself suddenly seated on 3A, which is not the original seat I reserved.
What’s more, when I tried again at the self-service kiosk at the airport, the screen wanted to know if I had a visa for France. When I selected ‘no’, the system crashed and the screen went black…
Boarding for the flight starts thirty minutes before departure from gate 31. SkyPriority passengers are invited the board first. Alas, taking pictures from inside the terminal is slighly problematic…
Row 3 is the first row of Economy Class, which means I have the divider curtain right in front of me. The seat pitch is very tight, but still okay. Not sure I’d want to do a longer flight in this seat though…
Boarding happens very fast. The next thing I know, we’re already pushing back while the crew scramble to get all passengers seated.
Fortunately for me, by the time boarding is completed, the middle seat on 3B remains empty.
As soon as the seatbelt sign is turned off, the crew start preparations for their service. The flight time is one hour and forty minutes.
The service consists of a complimentary snack and drinks from the bar trolley. To eat there is a choice between a tuna, parsley and lemon bagel or a hummus and grilled vegetables sandwich. The crew pass through the cabin twice offering sandwiches.
To drink I ask for sparkling water. What’s really nice on Air France is that even in Economy Class they will give you a complete can of Perrier.
The rest of the flight passes quickly and pleasantly enough. We land in Paris just a few minutes ahead of schedule. But there’s a delay reaching our gate, because the stand is still occupied by a Tarom B 737. By the time we make onto the stand, it’s 20h07. I now have 53 minutes to make my connection from terminal 2E to 2G, which is pretty much out in the booneys.
This week has me combining two trips into one. First, today I shall travel to Zagreb to attend a meeting. And then from there, I shall travel to Luxembourg to give another course.
The nice thing about Croatia Airlines’ evening service from Zürich to Zagreb is that the flight departs at 20h05, which gives you more or less a full day in the office before having to head for the airport.
When I arrive at the airport just after 18h07, the airport is very quiet. I’m guessing the main bank of departures is already over.
Croatia Airlines uses check-in 3 in Zürich, which is the check-in area right above the tracks of the railway station. I print my boarding pass and baggage tag at the self-service machine and then proceed to the counter to drop off my bag.
Another nice feature of a 20h05 departure time is that security is nearly deserted when I get there at around 18h30. Which is a good thing, because although there’s only one guy ahead of me in the queue, he’s exuding the rather pungent stink of young man. It ain’t pretty…
The airside area is eerily quiet too. Perhaps it’s because of Knabenschiessen, which is a half-day public holiday in the city of Zürich only. In case you’re wondering, Knabenschiessen is not quite as old a tradition as the Zürchers will have you believe. Besides, nowadays the event is more of an excuse for the hopelessly pretentious and nouveau rich to be seen rubbing shoulders with the ‘right’ crowd.
Zagreb being a non-Schengen destination, the flight will be boarding from the D gates, on the ground floor level of the B pier, behind immigration.
Although there are hardly any people on the D concourse, the place is litered with garbage. You’d think they’d manage to clean up the place. None of this stuff in the picture is mine…
Boarding starts exactly on time, even though the bus taking us to the aircraft hasn’t even arrived yet. That’s when I realise that most passengers are travelling with fairly large pieces of hand luggage, which fit perfectly in the overhead bins of an A 320, but not in the shoe box size bins of the Dash 8. So it takes the gate agent a moment to label all the hold baggage and scan the boarding passes all by herself.
The Dash 8 is a sharp looking aircraft, but it really is rather small and cramped in the cabin. Standing room is okay. But once you’re seated, the pitch is fairly tight for an average sized caucasian male.
What’s more, there’s a rail on which the seats are mounted that runs along the side of the cabin. As a result, if like me you’re on the window seat, leg space is a bit more limited than on the aisle.
Also, on 8F you’re sitting right next to the engine. This means that window views are somewhat obstructed and the vibrations from the engines are really very strong and quite loud.
The flight time is one hour and ten minutes. There are two cabin crew. The female is the purser, I think. She’s definitely got an attitude, but in a surprisingly good way. And she’s also very meticulous about safety.
The other crew is a male with a slighty grumpy demeanour. When the service begins, he stops at my row, shoves a packet of something under my nose unceremoniously and makes a sound that might be loosely interpreted as ‘would you care for a snack’ but is, in fact, little more than a grunt.
To drink, there is a whole bar trolley for choice. The snack and drinks are complimentary.
However, I did also notice in their Sky Shop magazine that there are other food items and beverages available for purchase, although no information to that effect was given during the flight.
All in all, the flight is pleasant and uneventful. Our landing in Zagreb is very smooth and quiet. We come to a stop on a stand right in front of the terminal. But once we disembark, we still have to take a bus to bring us to arrivals.
Getting into Town
From the airport I take an Uber into the city, which makes the journey in about twenty minutes.
Croatia Airlines is another one of those small European flag carriers that is struggling to stay afloat and compete against the likes of Easyjet and Ryanair. It’s hard to say if Croatian, like Air Malta or Tarom, would even be missed if they went out of business.
Having said that, Their product is certainly not bad and pretty much on a par with that of others. I’d fly with them again any time. But unless you want to go to Croatia, that may not even be quite so easy to achieve.
I know, I know. Carbon footprint and all that. And I have to say that I have been trying to reduce the number of private trips I make by plane. But Lord knows it’s not always easy. And so, I find myself on Saturday morning making plans to head for the airport…
I spend a lovely day at the Campo Juan Carlos, a large park close to the exposition area of Madrid and easily accessible by metro.
Easyjet really is quite okay if you ignore the boarding experience, which I find unpleasant and unnecessarily so. I also think the limitations of the low cost model are beginning to show. The old legacy carriers have clearly done their homework, and you can purchase just about anything as an ancillary service nowadays. But on a low cost carrier, that is only possible up to a point. For example, if I purchase an upgrade on Swiss or KLM, that automatically comes with the priority check-in, fast track security, lounge access, better seat pitch and an empty middle seat.
Last week I returned from my Sunday run, all sticky and sweaty, only to be informed by the light of my life that we were booked to sample the British Airways A 350-1000 in a week’s time!
I mean, how cool is that? New type for me and literally a new aircraft!
The Executive Club Lounge
Getting into Town
My two flights with British Airways yesterday and today were very pleasant. Of course, the brand new Airbus A 350-1000 this morning was a pleasant change from the usual narrowbodies.
But apart from that, I think British Airways has implemented some fundamental changes that I would definitely consider a huge improvement. From the Do&Co catering to the installation of the new seat, which is expected to be rolled out on the Boeing B 777 fleet shortly as well.
Of course, tastes vary. But for me, the hard product on the A 350-1000 and the improved catering definitely put British Airways on a par with Air France. With the Lufthansa group coming in far, far behind.
My colleague at work, let‘s call him the talented Mr. F., recently complained about the apparent lack of any new posts on my blog in recents weeks. The talented Mr. F., incidentally, gets his name from his truly exceptional talent of getting airlines to pay him compensation for all sorts of things, including some reported cases where the airlines hadn‘t actually done anything wrong – other than being on time…
So here you go, this one‘s for you, Mr. F. May it inspire you to even greater greatness. Or something.
Next year I’ll be going on sabbatical for six months. Right now, the plan is that I will spend at least part of those six months working and living in Melbourne – if they’ll have me, of course. So today I’m on my way to Melbourne to introduce myself to the people at the language testing research centre of Melbourne University.
Getting to the Airport
This has got to be just about the coolest commute to an airport ever! My day starts at 06h00 in the morning, when I leave the house I’ve rented in Fairlight and make my way down to Manly wharf for the 06h35 fast ferry to Circular Quay. The journey into Sydney takes roughly thirty minutes to complete and includes some of the most beautiful and spectacular vistas of the Opera House and Hanger Bridge.
At Circular Quay, I transfer to the railway station for the suburban trains to Sydney airport. The station is just opposite the wharf at Circular Quay and the journey to the domestic terminal at Sydney airport takes just over fifteen minutes. The trains run to the airport run frequently.
I alight at the station for the domestic terminal, which is one stop before the international terminal. There are two domestic terminals. Terminal 3 is for QANTAS, while Terminal 2 is for everybody else. I’ve already checked-in online using the Virgin Australia app, which is a good thing, because the Virgin Australia counters look very busy.
The Virgin Australia Lounge
And so I head directly for the security checkpoint. Access to the Virgin Australia lounge is on the right side, just as you exit from security. I’m not entirely sure to beginn with, but upon inquiry with the very friendly and helpful receptionist in the lounge, it would appear that as an Etihad Gold member I’m entitled to use the Virgin Australia lounge, despite the fact that I’m travelling on an Economy Class ticket.
But it turns out that a) the lounge is way too busy anyway, and b) the views outside the lounge are much better, with the sitting area of the food court located right by the windows overlooking the domestic apron.
Boarding starts exactly on time, thirty minutes before departure. There is a separate lane for Business Class and priority passengers. If this were Europe, the moment the gate agent announced that boarding had started, there’d be a scrum to get on the plane. But here in Australia, passengers obviously have much better manners and just wait until their group for boarding is called.
The cabin of this aircraft is nice. It looks and smells new and with the grey seats it looks rather elegant. The aircraft also has those new style overhead bins that drop down, instead of the old-school bins you still find on many narrow-bodies, where the lid opens upwards.
There are non power sockets and no inflight entertainmennt screens either.
Seat pitch on the emergency exit is good. In addition, the flight is not completely full, which means that by the time boarding is completed, the middle seat next to me remains empty.
And then we
have a problem. The captain comes on the loudspeaker to inform us that
Melbourne tower has had to be evacuated and it is unclear if they will be
receiving traffic any time soon. Eventually though, we push back with a delay
of one hour. The flight time is announced as one hour and five minutes.
The crew on this flight consists of five attractive, slightly oriental looking young females. Whoever selects the female crew for Virgin clearly has a type, because they all look the same and they’re all wearing way too much make-up. Other than that, they seem okay, if not exactly very warm.
In Economy Class, Virgin has a strange mixed service concept, the merit of which escapes me. Tea, still water and a protein bar are complimentary. In addition to that, there are various items to eat and drink which can be purchased on board. Payment is possible in cash or by credit card.
I order a Coke Zero to drink, which costs AUD3. The protein bar is a total abomination. It’s disgusting, which makes you wonder why on earth they even bother in the first place? Having said that, the bulging biceps on 13C seems only too eager to demolish his bar. Wouldn’t want to start losing muscle mass would we…?
Eventually, we land in Melbourne at 11h35, only slightly behind schedule. I step outside and catch the Skybus heading for the city centre to Southern Cross station. The journey to the city takes about thirty minutes, and a return tickets costs AUD38.
This was my first time in Economy Class with Virgin Australia. While I like their branding and the design of their cabin, overall I thought they were a bit of a let down on this flight. Admittedly, the cockpit crew was proactive in keeping passengers updated about the situation in Melbourne, but perhaps that’s just it: I somehow got the impression that the cockpit crew seemed far more service oriented than the cabin crew, which somehow can’t be right.
I think the presentation went rather well, and I even had a bit of a fan-boy moment when I chatted with two gentlemen at the conference that I’ve quoted more often in my papers than I care to remember! It is kind of odd when you finally meet somebody and realise they don’t just exist on paper but also in the three dimensional world…
Getting to Pudong Airport
The flight to Copenhagen will be leaving at 13h20 from Shanghai Pudong’s terminal 2. To get from the university in Fudan to the airport will take approximately fifty minutes by car, which is why I order a taxi to pick us up from the hotel near the university at 10h00 on Saturday morning.
To enter the building you first have to undergo a preliminary security screening. Although to be honest, given how sloppy and uninterested the staff go about their job, I’m not really quite sure what the point of this check is supposed to be…
SAS checks in on row H of terminal 2. When I get there, my heart nearly stops, because the queue is endless. How many people fit in a bloody Airbus A 340 anyway? Luckily though, there is a dedicated queue for Business Class passengers, which is much shorter.
From what I can gather on an A 4 sheet of paper lying on the counter, SAS gives you the option to do a last minute upgrade at check-in from Economy to either Economy Plus or Business Class. An Upgrade from Economy to Business would be something like RMB3500, which is a bit less than EUR500.
The cases are labelled all the way to Zürich and so, the next stop is immigration and security. Fortunately, the queue is not too long there either and within twenty minutes I already find myself airside.
The departure gate for the SAS flight is right opposite the exit from security and the escalators leading up to the lounge are just off to the left. So I take a few photos of my aircraft and then decide to escape to the lounge.
The Air China Premium Lounge
In Pudong, SAS uses the Air China First and Business Class lounge, lounge number 71, which is located one level up from the public airside area.
The lounge is spread out over two floors. The lower floor is mainly for lounging about (and surreptitious smoking, by the smell of it…) and there is only a bar with drinks available but no food. The main area of the lounge is on the upper floor, which is also where the buffet with the food is.
There is a good selection of hot and cold dishes, including Western and Chinese dishes, pastries, etc.
The lounge is nice enough, and even though there’s a Lufthansa A 380 being readied for its return to Frankfurt outside, it’s not too crowded. And the wifi is not bad either.
Boarding for the 13h20 departure is expected to start at 12h35, so 45 minutes before departure. There are three different lanes to queue for boarding: one for Economy, one for Business Class and a third for families with children and other disabilities and misfortunes…
The boarding process is completed on time. But no sooner have the doors been closed that the captain informs us there will be a delay of at least thirty minutes due to heavy traffic in Pudong. Eventually, we depart with a delay of an hour. However, given that the flight time is announced as ten hours and twenty minutes, which is one hour less than scheduled, we’ll probably still be arriving in Copenhagen on time.
Getting airborne from Pudong is the usual undignified and somewhat embarrassing spectacle you get on the Airbus A 340: we line up on the runway, we wait, the excited anticipation starts to rise, the throttles are pushed forward to the TO/GA position, the engines start howling…
… still howling…
… and then there a gentle bump and the beast slowly lumbers into motion, slowly gaining speed. Terminal 1 goes zooming past the window… well, passes at a slightly faster pace than taxi speed, then the new terminal still under constructions and then, only then, seemingly in slow motion Astrid Viking raises her nose into the air and reluctantly cuts the ties with earth. We actually made it, we’re finally airborne.
The cabin on this bird is identical to the one I had on the outbound flight, so I think it hardly needs an introduction. Instead, this time I tried to focus on taking pictures of some of the smaller details of the cabin. I must say though, I really like the seat and I think it offers a lot of space and comfort.
On this flight the complimentary wifi is available. But it is turned off the entire time we are flying over Russia. Which is a very long time if you consider the size of the country.
The service on the ground begins with the welcome drinks. There is a choice of water, orange juice or champagne. After that, the menus for the flight are distributed.
After take-off, the slippers and the hot towels are handed out before the start of the lunch service.
The crew on this flight are really excellent. They’re very friendly and go out of their way to make passengers feel at home, for example by suggesting things for them to sample from the drinks cart. There’s something very efficient but still unrushed about their service, which makes the experience very pleasant.
The vanity kit comes in a stylish black bag. It contains socks, eye shades, ear plugs, a Colgate toothbrush and Colgate toothpaste, as well as some lip balm and hand cream by REN. The toothbrush is the same model Emirates uses and it’s very good. The earplugs are also comfortable to wear and good at blocking out the noise.
The meal service starts with the warm nuts and drinks. I decide to go with a Danish, Belgian-style ale that’s quite strong at 9% and has a somewhat disturbing hint of tropical fruit. I’m not sure what to make of it, I’m not even sure I like it either.
The crew make two bread rounds and encourage passengers to take more than just the one piece. The bread is served with a small ramekin of butter. I always find it’s the little things that make the difference between a normal crew and a stellar one: by the time he’s finished the first two pieces of bread, the valiant M. has already demolished all the butter. When the crew come by for the second bread round, one of the flight attendants notices and brings him some more butter without him even having to ask for it. And that, ladies and gentlemen, is what I call service.
The First Course
For the first course, there is a choice of two starters. I have the crab and salmon mouse with the tomato timbale, which is very good and flavourful, but without being overly fishy. The first course is accompanied by a small mixed salad, which is served with a small flacon of balsamico and olive oil.
The Main Course
For the main course there are four dishes to choose from: chicken, fish, beef or vegetarian. Seeing as I’m not much of a carnivore at the best of times, I decide to try the polenta, served with goat’s cheese, broccoli and a very tasty tomato and bell pepper sauce. The meal is served with shavings of parmesan cheese on it. I really like this dish. Especially the tomato sauce is excellent and tangy and goes very well with the parmesan.
For dessert there is a choice of cheese and crackers, a warm cheese cake with berries and a selection of fruit. I have the cheese cake with a bit of dragon fruit and kiwi on the side. And then to conclude the meal, there is coffee or tea.
By the time the meal service ends and the table wear has been removed, we’ve only been airborne for just over two hours. Not bad!
Being a daytime flight, the crew only dim the lights but do not switch them off completely. Throughout the flight they regularly pass through the cabin offering drinks and snacks.
The Second Service
I miss the second service, mainly because I’ve kept myself well fed and well hydrated from the snack bar during the flight. From what I could gather from a glance across to the valiant M.’s tray, the meal consisted of a shrimp salad, a fruit salad for dessert and a choice of salmon or proc for the main dish, which was served with Anna potatoes and veggies.
Our arrival into Copenhagen is five minutes ahead of schedule. The only thing I think SAS could do better is to provide arrival information for connecting passengers. As it is, there is no information provided until you’re on the ground.
Other than that though, I think SAS has a solid and consistent product. Their main selling point, I’d say, is the crew. On both the outbound and inbound they were really friendly and very hospitable. The meal service is also very nice. There’s something old-fashioned about it but that’s kind of nice. And the seat is also very comfortable. I’d fly them again any time.
Three days before my flight back to London, I receive an e-mail from the Garuda First Class concierge asking me a) what I had in mind for the complimentary pick-up, b) if I had any specific dietary requirements they should know about and c) what size pyjama I take. That more or less sets the tone for my flight back home and the end of what has been a truly relaxing and thoroughly enjoyable vacation…
Getting to the Airport
I leave the FM7 Hotel at 09h30. This morning the traffic is much thicker and for some unearthly reason we find ourselves taking backroads through some small village. The journey to the airport takes twenty minutes to complete.
Before we depart from the hotel, the driver hands me a refreshing towel and a bottle of still water.
We pull up to Terminal 3, where I am already being expected by the First Class ground crew. I step out of the car and a young lady greets me by name. She welcomes me to the flight, while a young man takes my luggage out of the booth. The young lady then escorts me to the dedicated First Class check-in area and invites me to take a seat while she checks me in and tags my suitcase.
Once that’s done, she accompanies me through security and immigration. There is a dedicated lane for First Class passengers for security and behind that, we head straight for the counter for holders of diplomatic passports – which of course speeds things up considerably…
The Garuda First Class Lounge
And then form there we head for the First Class lounge on the mezzanine level. The place is deserted when I arrive. The lounge is a nice size, although it seems a bit large now, given that currently Garuda’s flight to London is the only with a First Class service and even that only operates three times a week.
I take a seat in the lounge and am brought yet another refreshing towel, followed by some still water, a plate of fresh fruit and the menu for the lounge. There is no buffet in the First Class lounge, so food can only be ordered from the staff. I go with the Gnocchi Neapolitana, which is very good.
At around 11h45 the gate agent comes to inform me that the flight is now in the final stages of boarding. It’s time to leave. At the lounge’s reception area all the staff are lined up to say goodbye and wish me a pleasant trip.
We breeze through the boarding gate and take the left aisle down to the airbridge for First Class passengers only. Here too there are ground staff in the First Class uniform wishing me a pleasant flight. I step on board. The ground attendant hands me over to the purser – who also greets me by name – then says goodbye and wishes me a safe journey. One of the First Class cabin crew then shows me to my seat on 2K.
Garuda’s First Class cabin is really quite amazing. Every seat is enclosed in a sort of mini-suite, with sliding doors that can be closed for more privacy. Apart from that, the cabin and seat have a very elegant appearance and are kept in rich, dark colours.
There is plenty of storage space, including a closet with two hangers that is wide enough for me to hang my clothes in once I change into the pyjamas.
The seat is very comfortable and the sliding doors certainly give the you the feeling of being in your own suite. It’s not just that the sliding doors will give you more privacy. I also think you are disturbed a lot less when you rest because you really don’t notice at all when somebody passes by your seat.
As I already mentioned, the crew are expecting me at the door as I step on board. By the way, the curtain to Business is closed during boarding, which is just a minor detail but something I really like.
There are a whole lot of goodies expecting me at my seat:
the food and drinks menus for the flight,
noise cancelling earphones,
a vanity kit,
a set of stationary with a pen,
As soon as I take my seat, one of the cabin crew comes to offer me a welcome drink. A few moments later she returns with a scented hot towel, a glass of the Billecart-Salmon Brut Rosé and a small ramekin of warm macadamia nuts.
The flight time is announced at 14 hours and 15 minutes. Brilliant! All the more time to enjoy Garuda’s First Class service!
The crew on this flight are truly excellent. They’re personable, charming and very friendly. They make passengers feel at ease in a way that seems very natural.
The amenity kit is of no particular brand. It contains:
a dental set,
two Payot branded creams.
What strikes me about the vanity kit is that the content is of less good quality than the one I was given in Business Class on the Melbourne to Jakarta leg of this trip. The toothbrush for example, is rather small and more like a kid’s tooth brush (although adult size toothbrushes are available in the lavatory).
The pyjama is black and not of any particular brand. It’s comfortable enough but be warned, the cut is rather tight. I’m wearing an XL and the pants still make me look like a primo ballerino…
In contrast, the slippers are excellent. They’re solid and very comfortable. There’s a bit of an awkward moment when the cabin crew bring me the slippers, because they insist on helping you take off your shoes and kneel before you to do so, which is something most Europeans are probably not so used to.
Orders for the meal are taken before we push back.
The Caviar Service
The meal service begins with the caviar service, which is served with warm blinis, crème fraîche and shrimp crackers. And more of the champagne.
The First Course
For the first course, I go with the chicken musakhan roll, served with a beetroot relish and garlic sauce. I have no idea what the brown powder dusted on the rolls is, but it’s certainly fragrant, with a subtle hint of citrus.
Next comes the pumpkin soup with enoki mushroom and crème fraîche. The soup is served with toasted bread. Perhaps the soup might have been a tad warmer. But other than that, it’s a very hearty soup with a strong underlying flavour of celery.
The Main Course
For the main course I have the grilled beef sirloin. This is served with a thyme jus, asparagus, mushrooms and grilled cherry tomatoes. It should also have had a potato soufflé, which I request to have swapped for the truffle ravioli, which are excellent. The meat is good too, it’s cooked just right and has a nice charcoal flavour.
And then I have the cheese board and crackers. There is no information about what cheese it is – I’m guessing some sort of camembert, a cheddar and maybe a Roquefort.
And then, for dessert I have the chocolate lava with vanilla ice cream and fresh fruit. The lava also could have spent some more time in the oven. But other than that, you can’t really go wrong with anything that contains warm melted chocolate, can you?
And just in case I’m still hungry, the cabin attendant brings me two shortbread biscuits with the cappuccino. And that concludes the meal service. And I feel totally gorged!
After the meal, one of the flight attendants makes up my bed for me to sleep. The duvet I’m given is amazingly fluffy and the pillows are nice and comfortable. There’s also a thick mattress on the seat for greater comfort. With the doors closed, the suite feels very intimate and cosy.
The Inflight Snack
At some point during the flight I wake up and ask for a noodle soup and a drink. I think it’s the first time I’ve ever had a decanted Diet Coke!
And then I go off to sleep again.
The Second Service
I awake about two hours out of London. Just in time for the second meal service. There is a whole list of items to choose from, the second service consists of a starter, a main course and a dessert.
The First Course
To start I have the cream of asparagus with a dumpling and fresh asparagus. This dish is excellent. The soup has a velvety texture and the different flavours are very finely balanced.
The Main Course
For the main course I go with the seabass in a turmeric pickle sauce and potato croquettes, baby pak choy and vegetables. When I order the fish, I notice a slight hesitation from the flight attendant, and I can’t help but feel that she’s trying to dissuade me from having it. Once I tuck in, I realise why: because what I thought were green beans are in fact small and really vicious green chillies that nearly blow the top of my head off! My friend, the valiant M. always says he doesn’t get how I can eat very spicy food and enjoy it, but this is too much even for me! Other than that though, the fish is moist and the sauce is flavourful and tangy.
For dessert I have the plate of fruit, which includes two slices of Guava and manages to quench the fire burning in my mouth!
And then to conclude, I have mint tea, served with two sticks of Valrhona chocolate.
I really must say, the quality and quantity of the food served in Garuda’s First Class is quite impressive. The tableware is attractive and the presentation of the dishes shows a lot of attention to detail. My other friend, the tall, blond M. has a stomach that is a bottomless pit. I really don’t know where the guy puts it all. But I’m sure he would have had a whale of a time on this flight!
By the time the second service ends, we’re already nearing the top of descent. It’s just gone eight in the evening and traffic in Heathrow is calm. As the flight draws to an end, one of the cabin crew takes my vanity kit, slippers and pyjamas and places them in a Garuda First Class branded bag for me to take with me.
We land in an easterly direction without even having to hold, and then very slowly taxi to our gate at Terminal 3. When eventually we reach our stand, only the airbridge for the L2 door is attached because the police are there to meet our flight. Apparently they’re looking for one particular passenger. Once he is removed from the flight, we’re free to disembark. It’s really quite embarrassing how the cabin crew request all the Business Class passengers to step aside to allow me and the other three First Class passengers to disembark first.
There is a representative from Garuda holding a sign up with my name as I step off the plane. He welcomes me to London and then escorts me through immigration, assists me with my bag and takes me through customs. Once we’re landside again, he gives me instructions on how to get to Terminal 5, where I’ll be spending the night, before sending me on my way.
I’m wondering where Garuda is going with its First Class product right now. Personally, I think this was one of the best First Class experiences I’ve had in a long time that was truly deserving of the term first class. The hard product is excellent and the crews on the ground and in the air obviously made an enormous effort to provide passengers with a service that is refined and polished. But it just seems like an awful lot of effort for just the one route with a service that doesn’t even operate daily to Heathrow.
But apart from that, I think Garuda Indonesia offers a good and solid product, both in Business Class and in First. Admittedly, I do think they could significantly improve the experience on the ground for passengers not travelling in First. I understand that the two domestic flights I did were delayed due to the severe weather that the airline has no influence over, and perhaps it goes without saying in Indonesia that all you can do in such cases is to sit and wait for it to pass. Even so, I think it wouldn’t hurt Garuda to communicate more proactively in cases of irregularity – and with that I don’t mean having a gate agent yelling at the top of her voice in Bahasia only.
I sincerely wish Garuda the best of luck for the future. And I hope their new CEO will succeed in maintaining the high standard of service and professionalism that I experienced and enjoyed on all my flights with the airline so far.
Had I already mentioned it’s the monsoon season in Java? Goodness, I don’t think I’ve ever seen anything quite like this. No sooner have we left the hotel, the rain starts. This must be what they mean when people speak of the heavens opening. Within minutes the streets turn to rivers and it becomes nearly impossible to see anything up ahead of the car. I think it’s kind of atmospheric though, sitting in the comfort of the car with the rain pelting down on the roof as we drive through the rain drenched streets of Surabaya under a thunderous sky. And the Indonesians? To be honest, I think they hardly notice the rain. At least they all seem to be going about their business as usual – and their driving certainly hasn’t slowed down…
Getting to the Airport
My flight to Jakarta will be leaving at 18h00. Given how long it took me to get from the airport into Surabaya when I got here, I arrange for the car to pick me up from the Majapahit at 15h00. Of course I hadn’t considered that this being Friday there would be less traffic. And so it happens that the trip to the airport only takes me fifty minutes to complete instead of ninety.
Garuda has its own domestic terminal here in Surabaya, which is Terminal 2. The facility looks rather new and very modern. The check-in area is only accessible for passengers with a valid ticket and you are required to show your ticket or boarding pass to enter the restricted area.
There is a separate check-in are for premium customers, located opposite the regular check-in counters. The lady at check-in is friendly and obviously in a good mood, and apparently she was expecting me. I was able to check in using the app, but downloading the boarding pass to my Wallet or sending it by mail or text message didn’t work.
The Garuda Business Class Lounge
The security check point and lounge area are located one floor up from check-in. Much to my surprise, there is even a lounge for Business Class passengers. It’s fairly small. In addition, there are a few weather related delays, making it difficult to find a place to sit. But eventually I manage.
There are no washrooms in the lounge, and passengers should use the toilets next to the prayer room.
I think it’s safe to say we’re not going to leave on time. The previous service to Jakarta at 15h30 has been delayed due to weather and will now only be departing at 19h00. At some point, my flight shows up with a delay of thirty minutes, for a departure at 18h30.
Surprisingly though, 18h30 is when the boarding for my flight starts, which isn’t too bad. Eventually we close doors and push back at 19h10, with a delay of slightly more than an hour. The flight time is announced as one hour and six minutes. Although eventually, with the holding in Jakarta it’s more like ninety minutes.
The cabin and seat configuration on the A 330-200 is identical to Garuda’s A 330-300 that I flew on from Melbourne to Jakarta. There is a pillow at every seat and blankets are available upon request.
The flight is full this evening, so there are two cabin crew working the Business Class cabin. Again they’re friendly and polite. The steward approaches me and ask me if I’d like a welcome drink. He returns shortly after with a glass of apple juice and a scented cold towel.
As on the flight from Jakarta to Surabaya, the meal consists of
a bowl of fruit,
a bread roll and butter,
a strange dessert which I suspect and hope is made out of rice,
a hot meal with a choice of either fish or chicken.
I go with the chicken, which is quite enjoyable. I have really no idea what the white and green dessert thingy is supposed to be, but it tastes okay actually.
Eventually we land with a delay of not quite two hours. The aircraft comes to a stop at a gate on the international concourse, which means that after disembarking, we are bussed to domestic arrivals. There are separate busses for Business Class passengers. I will be spending my last night in Indonesia at the FM7 Hotel close to the airport. Ground transportation in Indonesia really is a nightmare, and the FM7 is only about a ten minute drive away from the airport.