Garuda Indonesia, Business Class – Boeing B 737-800: Jakarta to Surabaya

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INTRODUCTION
Surabya Johnny, warum bist du so roh…? Surabaya Johnny, no-one’s meaner than you…

I just landed in Jakarta on a flight from Melbourne. We’re coming up to eleven in the morning. I’m not staying in Jakarta though. Instead, I’ve decided to heed the advice of my friend P., otherwise known as the Flying Dutchman, and head for Surabaya instead.

Why Surabaya, I hear you say? Don’t worry, I will explain later.

TRANSFER
The process is fairly straightforward. If you’re continuing on a domestic flight, you will have to clear immigration and customs in Jakarta. Once you exit customs, just follow the signs for domestic check-in. Eventually, the escalators will eject you on the second floor of Terminal 3, which is home to Garuda and its SkyTeam partners.

Domestic check-in for Garuda is on rows E and F. The SkyPriority counters are F2 and F3.

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AIRSIDE/LOUNGE
There is a dedicated line for security for SkyPriority passengers and when I arrive, the place is deserted. The staff manning the check point are very friendly and seem glad to see somebody. I suspect they’re probably just bored out of their wits.

The new terminal in Jakarta is airy and spacious. Surprisingly though, it’s also already showing first signs of wear and tear, despite that fact that it hasn’t been open that long. The roof is leaking in places, while other parts of the facility appear to be not quite finished or completed yet.

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The Garuda lounge is fairly large, but here too there is some urgent need for repairs. The lounge’s big selling point though, is that they serve Indonesian food! I don’t know what half the stuff I’m eating is here, but it sure is tasty!

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BOARDING
I think ‘organised chaos’ best describes the experience of flying in Indonesia. At 13h00 my flight shows up as ‘now boarding’ from gate 15. Only, when I reach gate 15 they’re still in the process of boarding the previous flight, which is heading for Denpasar. But still my flight is showing as being on time for a 13h30 departure.

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About twenty minutes later, I decide to check on the departures monitors about my flight. Only to find that the gate has been changed to 20, which is quite a schlep from gate 15. So I trek down to gate 20, where apparently they’re boarding a flight to somewhere else. My flight is also on the display and still down as on time, despite the fact that it’s already 13h35.

The only thing in the way of an announcement is one of the gate agents yelling something at the top of her voice in Bahsa. I approach one of the ten (!) agents at gate 20 to inquire about the status of my flight. She tells me that boarding will start soon from this gate.

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Eventually boarding starts at 14h20. By the time we push back it’s 14h40. So by now we’re already more than an hour behind schedule. The captain comes on the speaker to inform us that we’re currently number 15 in the departure sequence and will probably have to wait another forty minutes before it’s our turn depart…

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The flight time is announced as one hour and twenty minutes.

CABIN
Even for such a short hop, Garuda offers a Business Class product with a dedicated Business Class cabin. The seat has a pitch of 42 inches and a width of 19 inches. The design of the seat looks similar to the one I had on the Virgin Australia flight. The only difference being that Garuda also has a footrest installed on its seat, which really is much more comfortable to relax in when the seat is in the recline position.

There are twelve seats in a 2 + 2 configuration on three rows.

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CREW & SERIVCE
The Business Class cabin is taken care of by one female flight attendant. While boarding is still in progress she brings me a scented cold towel and a glass of orange juice. She’s obviously more focussed than friendly, but that’s okay.

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THE MEAL
Eventually we take off. The first few minutes of the flight are really bumpy, so it takes a while for the seatbelt sign to be turned off.

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Quite surprisingly, the crew are planning on doing a full tray service, despite the short flight time. They even use tablecloths!

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The tray arrives and consists of a bowl of fruit, another bowl with something sweet and a side plate with a cheese bun and butter.

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It’s only after I start on the fruit that I realise there’s also a hot meal, which is served separately. There is even a choice between two dishes: one is a piece of fish, while the other is chicken in a spicy gravy. I go with the latter and I really must say, the meal is excellent. But apart from that, I’m quite amazed how Garuda manages to serve up a hot meal on a flight of just over one hour, and how one flight attendant manages to serve twelve passengers in that time and remains friendly and courteous throughout.

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ARRIVAL
Eventually we start our descent into Surabaya. The light outside looks strange. It’s murky and wet. The approach is quite nice though. We come in over the sea, we make landfall, flying over these enormous rice feels. It’s a very poetic landscape, especially in the strange light.

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Garuda operates out of Terminal 2 in Surabaya.

GETTING INTO TOWN
Traffic in Indonesia is so bad, it’s legendary. And while Surabaya may not be quite as atrocious as Jakarta, it’s still bad. The airport is 19km away from the hotel where I’m staying. With the really nasty traffic it takes us ninety minutes to make the journey.

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One Response to Garuda Indonesia, Business Class – Boeing B 737-800: Jakarta to Surabaya

  1. wwk5d says:

    Garuda…a mess on the ground, but quite nice in the air.

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