Lufthansa, Business Class – Airbus A 321: Frankfurt to Malta

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INTRODUCTION
I’m on my way to Malta for this year’s edition of the Malta Marathon. I shall be running the half-marathon with a distance of 21.1 kilometres, which is in fact longer than the width of the island!

I confess I’m a bit of a wuss, I’ve never been able to bring up the cojones to attempt a full marathon. That’s still one for the bucket list. Others of course, like my friend the valiant M., probably do a nippy full marathon every morning, just to work up an appetite for breakfast…

But I digress. Again. So yes, last year I flew with Lufthansa via Munich and I must say, I was hardly impressed. But given my recent, rather positive experiences on SWISS, I figured I might as well give Lufthansa another chance. There’s also that fact that their schedule is the most convenient for my purpose.

GETTING TO THE FRANKFURT
Just to give Lufthansa a bit of a head start, I shall not regale you with a full trip report of the Basel to Frankfurt sector. Suffice to say it was not so nice. My biggest complaint is the aircraft. Those Canadair RegionalJets really are stinkers! Everything is really tight and cramped and the bins are simply too small for all the hand luggage people take on board these days.

LUFTHANSA BUSINESS CLASS LOUNGE ON CONCOURSE A
The bus from the aircraft to the terminal ejects me somewhere in the bowels of the A concourse of Terminal 1. From here I take the stairs one floor up and make my way to the Lufthansa Business Class lounge.

The lounge is nicely designed and very bright, using a lot of white paint and light wooden panelling. The views of the apron are quite spectacular too, despite those pesky stripes that run along the width of the windows.

It’s just too bad there hardly any place left to sit. There are people everywhere and I’m left wondering if all these good men and women really have nothing better to do on a Saturday morning than hang around an airport lounge. But it doesn’t matter. I only have about 15 minutes in the lounge before it’s time for me to head for gate A 36, from where the flight will be boarding.

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BOARDING
Only, getting to the gate may prove to be a bit trickier than I thought. The queue of passengers for Schengen emigration is so long that it’s blocking access to the A concourse, which is in the opposite direction from the non-Schengen area. But eventually, after a long stream of ‘uh…sorry…hello…’tschuldigung…was that your toe, sorry…excuse me’ I finally get through and reach my gate just as boarding is about to start.

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THE CABIN
Today’s flight is operated by an Airbus A 321. I am seated on 2F, which is a window seat on the starboard side of the aircraft. On this side of the aircraft, row 2 is the first row of Business Class, there is no row 1. Whereas on the opposite side there is.

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The leg space is excellent on the bulkhead row. Other than that though, the seat is very hard, with little or no cushioning and – and I know I keep saying this – the grey metallic finish of the panelling really makes the cabin look rather dark and gloomy.

In total, there are 14 Business Class seats on this service. Occupancy is at 50%, with six human beings and a rather regal looking feline who looks as though he owns the aircraft. And Lufthansa actually…

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SERVICE & CREW
The maître de is a woman in her fifties, I should say. What strikes me about her is the eloquence and ease with which she makes her announcements. It seems unrehearsed, but it comes across as being very polished, charming and approachable.

The service only begins really once the aircraft is airborne. Until then, unlike SWISS or KLM, there is no welcome drink, refreshing towel or anything of the sort.

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THE MEAL
Once the fasten seatbelt sign is turned off, the meal service begins. Despite the fairly long flight time of two hours and fifteen minutes it is obviously not foreseen that there should be a drinks service before the meal.

The meal is cold and consists of:

  • a very nice yoghurt, the content of which I was unable to make out, save for the slice of orange and the pistachios,
  • a plate of cheese,
  • a plate of cold meats,
  • a bowl of fruit,
  • a selection of buns and croissants that are served warm and nearly burn your fingers,
  • the bread is served with unsalted butter and Hero strawberry jam,
  • cream, sugar and a towl are also on the tray.

As the flight attendant passes through the cabin with the bread basket, she encourages the passengers to take as much as they like, insisting that there’s really more than enough. All in all, the meal is rather tasty and hits the spot nicely.

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ARRIVAL
It looks like it’s my lucky day today. Landings and take-offs are towards the north, which means that passengers seated on the starboard side of the aircraft are treated to a spectacular view of the island.

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The airport is fairly busy when we arrive, but seeing as I only have hand luggage, I’m already on the X2 bus to St. Julian’s within just 15 minutes of landing.

5 Star Airline – I don’t think so…
So what about my Lufthansa experience? First of all, to be fair, I think I should say straight away that this experience was by far much more agreeable to the flight from Munich to Malta last year. Where last year’s crew were a right bunch of nasty old witches, this lot was a more accommodating and willing to interact in a professional and friendly way with the passengers. On this flight I actually felt welcome, and not like I was a burden.

On the down side, and I know this is something Lufthansa has only limited control over, the experience on the ground in Frankfurt really is a nightmare. The airport is a rat hole, with long journeys by bus to and from the aircraft, seemingly endless corridors to walk along and people everywhere that make it difficult to get through.

The inflight product on the other hand, is something Lufthansa very much can control, which makes it all the more unfortunate that precisely this is the carrier’s weakest point. It’s not that there’s anything wrong with what passengers are offered on board in Business Class, it’s just that it’s quite obvious that every attempt has been made to cut costs. I don’t in principle think there’s anything wrong with that. After all, the airline is accountable to its shareholders. But even so, I think the passengers should never be allowed to see the cost cutting.

Other than that, throughout today’s flight there was a constant stream of passengers coming through from Economy Class to use the forward toilet. And quite frankly, I don’t blame them, given that the crew left the curtain between Business Class and Economy open throughout the flight and actually encouraged passengers to use the forward loo. Again, this is in itself not a big issue. But it certainly makes me wonder wherein exactly Lufthansa sees the selling point of its European Business Class product: it’s not the lounges, because they’re too full to be enjoyed anyway; it’s not the catering; and the seat is the same one they have installed in the back of the bus. Which leaves what exactly?

So in the sum of all things, yeah this flight was not bad. But honestly, if anyone at Skytrax seriously thinks Lufthansa is deserving of its 5 Star ranking, then I suspect they probably also still believe in Father Christmas.

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